Nissan Rogue Complaints (2017)

600 consumer complaints on file.

#11558347December 4, 2023
ELECTRICAL SYSTEM
The contact owned a 2017 Nissan Rouge. The contact stated that upon his wife's arrival home, she smelled a sweet odor in the interior of the vehicle. Later that morning, after the contact attempted to enter the vehicle utilizing the keyless entry, the vehicle failed to unlock. After a visual inspection of the interior of the vehicle, the contact observed that the front driver's side door control panel had been damaged and melted consistent with a fire. Additionally, the front driver window was cracked. Local emergency services were called, but the fire had been extinguished on its own. A fire report was filed, with no injuries reported. A police report was not filed. The vehicle was not taken to the dealer or an independent mechanic and was instead deemed a total loss. After investigating the failure, the contact related the failure to Campaign Bulletin PC934. The manufacturer was notified of the failure but did not assist. The failure mileage was 119,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557905December 1, 2023
ENGINE
Around 80,000 miles our car, when it's been driven about an hour, starts to hesitate when I escalate when slowed or stopped. It's about a 3 second hesitation that is very dangerous if I try to drive across a busy 4 lane road. I have come very close to being hit several times due to this hesitation. I am very aware there has been lawsuits in regards to this. I read in the lawsuit that Nissan put some sort of chip in the engine to allow it to last longer but it also causes this hesitation when the engine gets warm. In order to stop this, I have to literally shut the car off, back on, then this hesitation stops for awhile. It's as if the microchip has been rebooted or something when the car is shut off. I called the dealership here an they say they never heard of this but I find it hard to believe since others like me with this 2017 ROGUE, have the same issues and some have paid for a new transmission. I cannot afford that especially when it's Nissan who is causing it. I did contact Nissan and they told me since the mileage is over 100,000 now they will do nothing. I haven't taken it to the dealer service after a conversation I had over the phone. I was treated unfairly and talked down to for being female. They spoke to me as if I was terribly ignorant. I told them I read about other people's issue with the ROGUE from the class action suit. I didn't just read it off some web page. Besides, even if they diagnosed my car for what I have described, I Don't have the money to replace a transmission and hope to get refunded from some lawsuit years from now. By then I could be dead in that car. Can't afford to get a new car. If you all don't take this seriously, I at least want it filed so that if something happens one of my final requests will to have my husband follow through with a lawsuit. We try to avoid driving situations because of this. Why won't Nissan just replace the microchip? What do I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557291November 28, 2023
UNKNOWN OR OTHER
I have water leak and mold growing in the passenger side of the vehicle for about a month. I took car to Rockaway Nissan, where i bought the vehicle. The dealer Stated that, they found sunroof drain hoses clogged with water and debris causing back flow of water into cabin which they claimed cleared and tested for leak and should remedy the issue. Unfortunately, i am still having the leak even after the work they did. I took my car to get inspected and check for leak again. Now they are saying that they don't know where the water is coming from and they advised me that it is safety hazard to drive this car and advised me to call Nissan Corporate office directly. I called Nissan Consumers affairs, and they are saying that it is the dealer that is supposed to fix not them. am worried that driving this car can create fire and other safety hazard with all this water leaking. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554082November 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving home from work and my car braked really hard without me touching the brake. The dash board light flashed a warning that was red and white and an alarm went off. This is available upon request. My safety was put at risk because this happened as I was accelerating through a green traffic light. There were people behind me who could have slammed into me, endangering me and them. This happened one other time last week but for a short period of time and it barely braked. It has not yet been inspected, but I plan to call my local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553185November 2, 2023
AIR BAGS, SEAT BELTS
August 2022 Passenger Vehicle Seat Belt system light came on, concern was if the seat belt would work when occupied. Vehicle was taken to Baytown Nissan for Passenger seat belt light malfunction, was advised to replace the Occupant Control Unit and Occupant Pressure Sensor with Callibration 3.0. The light eventually corrected itself. August 2023 The Passenger Airbag Light stayed on and says the Airbag is turned off when someone is seated in the vehicle, concern is occupant safety. Took vehicle to Baytown Nissan for diagnostic, code is b00a0 module malfunction, again advised to replace OCS Control and Callibrate. I have seen previous recalls on air bag malfunctions and would like to know why this is not a safety recall. This is my fourth Nissan vehicle and never had this problem and the other vehicles were older.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551456October 23, 2023
ENGINE
The contact owned a 2017 Nissan Rogue. The contact stated that while driving at 5 MPH and turning, the vehicle had shut off independently which caused the contact to get rear-ended. No warning light was illuminated. The vehicle shutting off caused the crash. The air bags did deploy. The contact was not sure how fast the other vehicle was going at the time of the crash. A police report was filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to reach out to the NHTSA Hotline for assistance. The failure mileage was approximately 101,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11550754October 19, 2023
ENGINE
The contact owns a 2017 Nissan Rogue. The contact stated that the vehicle occasionally stalled while idling. The contact was able to restart the vehicle and the vehicle operated as needed. While driving at various speeds, the vehicle independently decelerated with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the intake manifold had failed and needed to be replaced. The vehicle had not been repaired due to parts being on back order. The manufacturer was made aware of the failure. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550862October 19, 2023
UNKNOWN OR OTHER
Intake manifold part number 14001-7FH0C broke down while driving. Vehicle would not accelerate, when taken to mechanic, the code indicated that the intake manifold needs to be replaced. Nissan is aware of this and i have a case number with them. Case # [XXX] I was on the freeway when this happened, me and my wife were both very worried because there was no exit nearby as we were going up and down hills with other vehicles going around us. The component was inspected by a mechanic at Sun Devil Auto. I contacted the Nissan dealership and when they received the code error, they said I did not need to bring the vehicle in for inspection as that part is needed to be replaced. There were no warnings, no symptoms, and no warning lamps initially. This all happened as I was on a road trip from Gilbert, AZ to Williams, AZ. Then suddenly before I reached Payson, AZ it stopped accelerating. It took about 3 hours of driving this way maybe between speeds of 35-40mph back from Payson, AZ to Gilbert, AZ before the check engine light ignited and I was able to get the vehicle diagnosed at my nearest mechanic. I ordered the intake manifold and paid for it on 7/31/2023, but it has been on backorder because they stopped production on the original version and only want to sell an "updated" version of it as this failure known to Nissan USA Inc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549142October 10, 2023
POWER TRAIN
The transmission is jerking going from first to second gear. The rpm's will rev up but I get no speed. This vehicle only has 96,000 miles currently. The problem started occurring around 90,000 miles and took our family a while to figure out what was happening. It started out as a slight jerking and now is becoming quite problematic. I have reached out to the Nissan manufacturer to file a complaint but have not got anything from them with the exception of an apology. As we research this is a very common problem and yet there has not been a recall on the transmission unfortunately. This is putting our family in danger as we have to visit our family in two different states and often do not have good cell phone reception due to the mountainous regions. Now we do not feel safe traveling with this vehicle. We expected to get many more miles on this vehicle as our last vehicle was a Murano and got well over 200,000 miles. We have read that there has been instances where the transmission was replaced and covered up to 120,000 miles. Customer service at Nissan corporate informed us otherwise and stated it was only for models up to 2010. Our extended warranty is now out and we are not covered for the power train currenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547669October 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking system activated when there was no hazard. it was a full on panic stop with ABS engaging. The event lasted about 2 seconds. There were no other cars near by so there was no incident. This is the first time this has happened and the Rogue was fine for the rest of that drive. the front sensor was free from obstruction when looked at about 10 mins later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547313September 29, 2023
SERVICE BRAKES
The contact owns a 2017 Nissan Rogue. The contact stated while driving approximately 40 MPH, the vehicle experienced unintended braking. The failure recurred approximately 3 days later. The contact stated that there was a RED triangle with an exclamation warning light indication a Critical Warning message. The vehicle had not been taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546432September 25, 2023
VISIBILITY/WIPER
The defrost only blows out cold air, along with the drivers side heat. Heat comes out of the passenger side but the defrost and drivers side is always cold. The cold defrost makes for LESS visibility and freezes the windshield making it unsafe to drive in winter conditions or cold conditions. The actuator door has been replaced twice and did not fix the issue. The dealership has recommended the entire Heater / AC Unit Assembly being replaced for $3000. This is a common safety concern with the Nissan Rogue and should be recalled before further accidents/injuries/problems occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546086September 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning failed leading to accident. Automatic emergency braking didn’t engage leading to accident. I didn’t have ANY warning of impending collision. The car made no attempt to brake or alert. I heard a beeping sound on impact but nothing prior. No lights, no warnings, and all assistive safety features failed to activate prior to impact. My safety was put at risk when assistive features failed. The car hit was damaged and pedestrians were in danger from car impact and flying debris. The car was a total loss and my life was in danger. I was injured and taken by ambulance to ER with head injury, broken rib, severe bruising and torn rib cage. The car was inspected by police and insurance. Police report indicated No emergency braking.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543541September 9, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
On multiple occasions this vehicle has lost power whilst driving on public roads including but not limited to interstate roadways. The vehicle will be operating normally at speeds of up to 75 miles per hour (depending on the posted speed limit) and will suddenly lose power and speed to such a degree that it is unsafe and the speed cannot be regained. Vehicle has been inspected and "fixed" on multiple occasions, in multiple states including but not limited to Missouri and South Carolina where the incidents have occurred, however the issue has continued to occur. The locations the vehicle has been inspected and "fixed" include both dealerships and independently owned garage repair shops. The Nissan dealership has advised this issue is not under warrantee and is not part of a recall. They have advised there is a recall of the engine of the 2017 Nissan Rogue Electric vehicle only for the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543264September 7, 2023
ENGINE
The contact owns a 2017 Nissan Rogue. The contact stated while driving 30 MPH, the vehicle hesitated and lost motive power. After restarting the vehicle, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with exhaust manifold, air-fuel ratio sensor, and O2 sensor failures. The vehicle was not repaired. After investigating the failure, the contact related it to Voluntary Emission Recall Campaign PC717, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542577September 5, 2023
AIR BAGS
BEFORE THE 3 YEAR WARRANTY ON CAR RAN OUT. WHEN WE BROUGHT CAR INTO DEALERSHIP FOR OIL CHANGES AND CHECKUPS WE MENTIONED THAT PASSENGER SIDE AIRBAG LIGHT WAS GOING ON AND OFF. BROUGHT BACK INTO DEALERSHIP AFTER 3 YEARS AND ASKED THEM TO REPAIR PASSENGER SIDE AIR BAG THAT WAS STAYING ON CONSTANTLY...THE DEALERSHIP SAID THAT THEY WANTED AT LEAST $600 TO REPAIR OR TRY TO FIX IT AND THEY SAID THEY HAD NO RECORD OF OUR COMPLAINTS LISTED FOR OUR CAR! LEFT DEALERSHIP WITH NO WORK DONE DUE TO WE DID NOT HAVE FUNDS FOR THAT. TOOK OUR CAR IN 11/2022 TO AN AUTO REPAIR SERVICE SHOP AND THEY RAN A DIAGNOSTIC AND RECALABER ON THIS PROBLEM. NOTHING WORKED AT THE COST OF $265. WAS TOLD BY BOTH PLACES THAT PASSENGER FRONT SIDE AIRBAG COULD OR COULD NOT WORK..NO WAY OF TELLING UNLESS AIR BAGS WERE DEPLOYED. TOLD TO TAKE BACK TO DEALERSHIP AND HAVE THEM DO WORK.....LIKE CHECK WIRING UNDER SEATS ETC. DO OTHER NISSAN ROGUE OWNERS HAVE THIS SAME PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542225September 2, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
This has happened multiple times on Interstate 20. I will merge onto the interstate and my Rogue will lose power completely. I can have the gas pedal almost at the ground and there is no acceleration. The RPM will go up to 4 but literally no acceleration is happening. I can feel the car get to 60 and then it won’t go any faster. At times when idle at a red light or in a parking spot so many warning lights will come on about pedestrian crossing and some other odd ones. If I turn the car off for 30+ seconds the car resets back to normal until the next time it does it. I don’t know if these two issues are related but both are impacting the trust I have in this vehicle to get me where I need to go and arrive alive. I have cell records and photos from some of the times the lack of acceleration situation happened because I was so frightened I called my spouse or son to ask what was happening. The incidents on I20 my children were also in the car and could feel that we were not going fast enough to keep up with traffic and could no accelerate or increase speed with the gas pedal going down, down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542279September 2, 2023
POWER TRAIN
The vehicle is well maintained with about 102,400 miles. There has been no previous indication that the transmission had any issues. While operating the vehicle under normal conditions. I drove about 10 miles and entered the highway. While accelerating to meet the speed limit of 70mph the vehicle began to experience a sudden loss of power. The RPMs would spike but the vehicle would decelerate. There were no warning lamps or other indications of what was wrong. I left the highway at the next exit and when I stopped to inspect the vehicle I found that the vehicle would not initially go into gear when I tried to get back on the road. The vehicle eventually went back into gear, though accelerating was jerky and inconsistent. I took it to Valvoline for an inspection and oil change. They found that the fluid levels were normal and could see no other indications of faults. I then took it to the Nissan dealership, where it is right now. The dealership recommended a transmission replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542069September 1, 2023
UNKNOWN OR OTHER
Twice in two years the sunroof drains have clogged causing severe water leaking into the cabin of the vehicle. The first time, the dealer cleaned them out and took everything out of my car to clean it, including seats and carpet. Now they are saying I will have to pay for it. Nissan has a recall regarding a leak into the dash side harness, I am wondering if this is only on vehicles with sunroofs. I talked to Nissan, they said there is nothing they will do for the issue. When I called the service department at the local Nissan dealer, I was told by one of their managers, "Thats why I will never buy a Nissan with a sunroof". This is clearly a known issue, there are thousands of people talking about this issue on forums. I was criticized when I was asked if the vehicle is usually parked outside. I told them that it was, which is not an abnormal practice in the US. Basically they said its my fault for the leak because I park outside. The main issue now is that the car is so waterlogged that it is starting to mold or mildew. Everything in the car is soaked, it is unusable. I do not understand how they know about this issue but have not done a recall to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541096August 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency brake will activate when it's not supposed to. Then it will take several seconds for me to be able to drive again. This has caused me to almost be rear ended several times. I can turn the auto brake system off but it will come back on, on it's own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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