Nissan Quest Complaints

2,121 consumer complaints on file.

#10449177February 24, 2012
FUEL SYSTEM, GASOLINE
WHEN FUEL GAUGE READS 1/4 TANK OR LESS VAN WILL SHUT DOWN IF ON A DECLINE (WHILE DRIVING OR PARKED). I BELIEVE THIS IS DUE TO A MECHANICAL ERROR IN THE FLOAT IN THE GAS TANK NOT READING PROPERLY. I MUST MAKE SURE THAT I HAVE AT LEAST 1/2 TANK OF GAS AT ALL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449248February 24, 2012
FUEL SYSTEM, GASOLINE
QUEST CONSTANTLY STALLS WHEN DRIVING DOWNHILL WITH LESS THAN 1/4 TANK OF FUEL. THIS HAS HAPPENED TO US 4 TIMES IN THE PAST 4 MONTHS. 1) BACKING OUT OF STEEP DRIVEWAY, APPROX HALFWAY UP DRIVEWAY THE ENGINE STALLED AND VAN ROLLED FORWARD. WE COULD NOT GET THE VAN RESTARTED AND HAD IT TOWED TO DEALER. THE DEALER WAS ABLE TO GET IT STARTED AND THE ENGINE DIAGNOSTICS SHOWED NO PROBLEM. DTE SHOWED OVER 100 MILES UNTIL EMPTY. 2) DRIVING DOWN HILL ON BACK ROAD VAN STALLED. DTE SHOWED 75 MILES UNTIL EMPTY. VAN WAS ABLE TO BE RESTARTED WHEN ON FLAT SURFACE. 3) STOPPED AT TRAFFIC LIGHT ON SLIGHT DOWN HILL. DTE SHOWED 90 MILES UNTIL EMPTY. VAN STARTED BACK UP IMMEDIATELY. 4) DRIVING DOWNHILL ON BUSY URBAN STREET. DTE SHOWED OVER 100 MILES UNTIL EMPTY. VAN WAS RESTARTED AFTER ADDING GASOLINE. NISSAN NEEDS TO ADDRESS THIS ISSUE AS IT COULD BE A MAJOR SAFETY ISSUE IF IT HAPPENS ON A BUSY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448918February 22, 2012
ENGINE AND ENGINE COOLING
WHILE DRIVING IN A LOCAL STREET, ENGINE TURNED OFF. HAD ABOUT 1/4 TANK OF GAS LEFT IN TANK. I DON'T KNOW IF IT WAS DUE TO GOING DOWN HILL. WHEN ENGINE TURNED OFF I WAS ABLE TO ROLL DOWN THE HILL UNTIL I PULLED OVER AT A FLAT PART OF THE ROAD. I WAS ABLE TO TURN MINIVAN BACK ON ONCE I STOPPED AND WAITED A FEW SECONDS. INCIDENT HAPPENED AGAIN ON 2/20/2012. AGAIN, THERE WAS ABOUT 1/4 TANK OF GAS LEFT. WENT OVER A MAJOR BRIDGE AND ON THE WAY DOWN THE ENGINE TURNED OFF AGAIN. I WAS ABLE TO ROLL DOWN TO A FLAT SURFACE. CAR DIDN'T TURN ON IN MY FIRST ATTEMPT BUT DID TURN ON SECOND ATTEMPT ABOUT A MINUTE LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448936February 22, 2012
FUEL SYSTEM, GASOLINE
NEAR MISS WITH A STALLING NISSAN QUEST SL 2011. THIS IS AN EXTREMELY UNSAFE AND VERY DANGEROUS PROBLEM THAT CAN CAUSE SEVERE ACCIDENTS AND DEATH OR SERIOUS INJURY IN THE EVENT OF A CRASH. I BOUGHT A NISAN QUEST SL IN NOVEMBER 2011. BACK IN DECEMBER 2011 WHILE HAVING A LITTLE BIT LESS THAN A QUARTER TANK OF GASOLINE I MADE A LEFT TURN TO GET INTO INCOMING TRAFFIC AND THE VEHICLE STALLED RIGHT ON THE TRAFFIC LANE, FORTUNATELY THERE WERE NOT ANY CARS CLOSE TO MY VEHICLE. INITIALLY I THOUGHT IT HAD BEEN AN ISOLATED EVENT, BUT MY WIFE COMMENTED THAT THE SAME THING HAD HAPPENED TO HER. THIS WEEKEND WHILE DRIVING DOWN HILL AND ENTERING AN INTERSECTION THE VEHICLE STALLED AGAIN (I WAS GOING STRAIGHT, WITHOUT TURNING) AND THE CAR BEHIND ME WAS BARELY ABLE TO STOP WHEN I LOST SPEED, THEY ALMOST HIT US. FROM THE EVENTS EXPLAINED ABOVE I ASSUME THE FUEL INJECTION IS FAILING DUE TO A BAD GAS TANK DESIGN AND/OR THE TURNING AND/OR DRIVING DOWN HILL MAY BE CONTRIBUTING DUE TO THE UNEVEN FLOW OF GASOLINE. AGAIN THIS IS AN EXTREMELY DANGEROUS CONDITION THAT MAY CAUSE SEVERE ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448790February 21, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 2 MPH INTO A GAS STATION, THE VEHICLE PERFORMED AS IF IT WERE GOING TO STALL. THE CONTACT STOPPED THE VEHICLE AND REFUELED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE INDICATED THAT THERE WAS FUEL PRESENT IN THE FUEL TANK AT THE TIME OF THE FAILURE. THE INSTRUMENT PANEL ALSO INDICATED THAT THERE WAS ENOUGH FUEL LEFT TO TRAVEL APPROXIMATELY FIFTY MILES. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND THE VEHICLE STALLED ON A FEW OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT UNWANTED MOISTURE MAY BE ENTERING THE FUEL TANK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN BACK FOR ADDITIONAL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448556February 20, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
LOUD SQUEALING NOISE FROM SECONDARY TIMING CHAIN TENSIONERS IN ENGINE. WAS TOLD IF TENSIONERS BREAK, TIMING CHAIN WOULD RELEASE INTO ENGINE AND CAUSE A HAZARD. DEALERSHIP FIXED IT- $1700 AND THE SECONDARY TENSIONERS ARE WORN AND CHEAP. THE NEW ONES ARE MUCH DIFFERENT. IF I HAD NOT HAD THE SQUEALING NOISE, THE TIMING CHAIN WOULD HAVE BEEN RELEASED INSIDE THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448417February 18, 2012
ENGINE AND ENGINE COOLING
I OWN A 2004 NISSAN QUEST. I RECENTLY HAD TO REPLACE THE TIMING CHAIN AT A COST OF $1500.00. I AM QUITE ANGRY ABOUT THIS SINCE I HAVE RECENTLY FOUND OUT THAT MANY OTHER OWNERS ARE ALSO EXPERIENCING THE SAME PROBLEM WITH THE QUEST. THIS IS AN ISSUE NISSAN SHOULD HAVE RECALLED THE CAR FOR. I WAS TOLD HAT IF THIS CHAIN HAD BROKEN WHILE I WAS DRIVNG, IT COULD CAUSE TEH THE ENGINE TRO SEIZE. WELL THAT IS JUST GREAT TO KNOW THAT I HAND MY DAUGHTER THE KEYS TO THIS CAR AND THEY COULD HAVE BEEN KILLED. IS THAT WHAT YOU ARE WAITING FOR..SOMEONE TO DIE BEFORE YOU REALIZE HOW BIG A PROBLEM THIS IS? I HAVE ALSO READ THAT OTHER MAKES OF NISSAN ARE ALSO EXPERIENCING THIS PROBLEM. NISSSAN SHOULD BE HELD RESPONSIBLE FOR THIS REPAIR. I HAVE ALWAYS PURCHASED NISSAN, BUT WITH THESE KIND OF COSTLY REPAIRS AND DANGEROUS ISSUE AT HAND, I WILL DEFINATELY CHOOSE ANOTHER MAKER IF NISSAN DOES NOT COME FORWARD WITH A RECALL AND REINBURSE THOSE OF US THAT HAVE ALREADY HAD PAY FOR THESE COSTLY REPAIRS. I AM VERY DISAPOINTED WITH NISSAN, SINCE I AM SURE THEY ARE AWARE OF THIS PROBLEM AND HAVE DONE NOTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448322February 17, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
ENGINE STALLS AND SOMETIMES WILL NOT RESTART UNLESS THE VEHICLE IS ROLLED TO A DIFFERENT LOCATION. THE DISPLAY READS THERE IS 50+ MILES OF GAS LEFT. IT HAS DONE THIS ONCE WHILE SITTING IN TRAFFIC ALMOST CAUSING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447506February 11, 2012
FUEL SYSTEM, GASOLINE
VEHICLE STALLED WHILE TRAVELING UP A 2-3% GRADE. IT APPEARED TO RUN OUT OF FUEL ALTHOUGH THE NAVIGATION DISPLAY INDICATED THERE WERE 21 MILES UNTIL EMPTY. THE FUEL GAUGE ALSO INDICATED FUEL REMAINED. THE VEHICLE WAS TRAVELING ABOUT 45 MPH AND FORTUNATELY IT COASTED TO THE TOP OF THE GRADE. AT THAT POINT, THE ENGINE BEGAN RECEIVING FUEL ONCE AGAIN AND KICKED IN. THIS APPEARS TO BE SIMILAR TO PROBLEMS ENCOUNTERED ON THE 2011 MODEL YEAR. THE VEHICLE WAS TRAVELING ON A TWO LANE NARROW ROAD AROUND A BLIND CURVE WITH NO PLACE TO PULL OFF. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD THE VEHICLE'S MOMENTUM NOT CARRIED IT TO THE TOP OF THE GRADE. CONTACTED THE NISSAN DEALERSHIP WHERE PURCHASED ON 02/06/2012 AND THE GM STATED THAT IT WAS THE SECOND CALL ABOUT A 2012 QUEST FUEL ISSUE HE HAS RECEIVED. THE OTHER INVOLVED A VEHICLE PARKED ON AN INCLINE THAT WOULD NOT START AND APPEARED TO NOT BE GETTING FUEL ALTHOUGH THE NAVIGATION AND GAUGE INDICATED THERE WAS FUEL IN THE TANK. WHEN ADDITIONAL FUEL WAS ADDED THAT VEHICLE STARTED. ALSO CONTACTED NISSAN CONSUMER AFFAIRS ON 02/06/12 AND FILED A COMPLAINT PROVIDING THEM WITH DETAILS OF THE SITUATION. HAVE NOT HEARD BACK FROM THE DEALERSHIP OR NISSAN AS OF 02/11/2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446754February 5, 2012
ENGINE AND ENGINE COOLING
MY NEW 2012 NISSAN QUEST WAS PARKED IN MY DRIVEWAY WITH THE FRONT SLIGHTLY FACING DOWN LOOKING AT THE ROAD WITH LESS THAN QUARTER TANK OF GAS. THE VAN WOULD START BUT WOULD NOT STAY IDLE AND THE DASH BOARD INDICATED THAT THE VAN HAD ENOUGH GAS TO GO 25 MILES. I HAD TO PUT THE VAN IN NEUTRAL TO ROLL IT DOWN THE STREET (FLAT SURFACE) BEFORE IT CAN BE STARTED AND KEPT ON IDLE. WHEN YOU ROLL THE VAN DOWN IN NEUTRAL WITH THE ENGINE OFF YOU LOOSE YOUR POWER BRAKES, SO I HAD TO MAKE SURE THERE WERE NO CARS COMING FROM EITHER SIDE. I REPORTED THE INCIDENT TO THE NISSAN DEALER, ALSO FILED A COMPLAINT WITH THE MANUFACTURER, AND THE DEALER KEPT THE CAR FOR COUPLE OF DAYS BUT COULD NOT FIND ANYTHING WRONG WITH IT. I WAS TOLD BY THE DEALERSHIP THAT NISSAN ENGINEERING TEAM WILL BE CONTACTING ME FOR FURTHER ACTION, AND IN THE MEANTIME I AM SUPPOSED TO KEEP THE GAS TANK FILLED ABOVE THE 1/4 TANK MARK AT ALL TIMES. FOR US (WITH OUR QUEST), IT IS ONLY AN ISSUE WHEN THE GAS TANK IS LOW ON GAS BELOW THE 1/4 TANK MARK AND IT IS PARKED IN AN INCLINE WITH THE FRONT FACING DOWN OR DURING A SHARP VEHICLE TURN WITH THE GAS TANK VERY LOW. HOPEFULLY NISSAN WILL FIND A FIX FOR THIS SOON, BECAUSE I AM CONCERNED FOR THE SAFETY OF MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446559February 3, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
NISSAN QUEST 2006 SL 40,000 MILES MY SHIFT LEVER STUCK IN PARK EVEN THOUGH I AM PRESSING THE BRAKES AND THEY TOLD ME AT THE DEALER TO USE A SCREWDRIVER TO OVERRIDE THE SHIFT WHICH I THINK IS A HAZARD OR TO REPLACE THE TOTAL SHIFT. BUT I TOLD THEM ITS A MANUFACTURE DEFECT AND THEY HAVE TO PAY FOR IT. ALSO LIKE TO MENTION THAT THEY HAVE A VERY BAD CUSTOMER SERVICE. THIS IS MY 2ND CAR WITH NISSAN I USE TO HAVE THE 1999 QUEST. BUT I WILL NEVER BUY NISSAN CARS ANY MORE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446123February 1, 2012
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
CAR WAS PARKED ON AN INCLINE NOSE DOWN WITH 1/2 TANK OF GAS IN THE TANK. WHEN ATTEMPTING TO START THE VEHICLE THE ENGINE WOULD NOT START. BRAKE SYSTEM STOPPED WORKING AND CAR STARTED TO MOVE FORWARD DOWN THE HILL. NEEDED TO USE THE EMERGENCY BRAKE TO STOP THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445761January 29, 2012
ENGINE AND ENGINE COOLING
PURCHASED A BRAND NEW 2012 NISSAN QUEST JUST WEEKS AGO, CURRENT MILEAGE 320. ENGINE STALLED WITH LITTLE LESS THAN QUARTER TANK OF GAS IN A SLOW TURN. COMPUTER INDICATED THAT THE VAN HAD ENOUGH GAS FOR 30 MILES TRAVEL. LUCKILY THERE WAS NO CARS BEHIND US, SO I WAS ABLE TO APPLY THE BRAKE AND RESTART THE CAR TO THE NEAREST GAS STATION. CONTACTED THE SERVICE DEPARTMENT THE NEXT DAY, THE SERVICE ADVISER ADVISED ME TO MAKE SURE NOT TO LET THE GAS TANK GO DOWN BELOW 1/4 TANK. AFTER READING ALL OTHER COMPLAINTS FROM CURRENT QUEST OWNERS, I WILL BE CONTACT THE MANUFACTURER, INCLUDING THE DEALERSHIP FIRST THING TOMORROW. I AM NOT SURE IF I CAN RETURN THE VEHICLE, EVENTHOUGH IT HAS BEEN LESS THAN 30 DAYS SINCE THE PURCHASE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445615January 27, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED WHEN THE VEHICLE WAS ON AN INCLINE IT WOULD NOT START, OR IT WOULD STALL WITHOUT WARNING ALTHOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FUEL SYSTEM. THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT RECREATE THE FAILURE OR CORRECT IT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445651January 27, 2012
ENGINE AND ENGINE COOLING, SUSPENSION
THERE IS A LOUD, ANNOYING AND DANGEROUS RATTLING SOUND COMING FROM THE MOTOR. BASED ON WHAT SEEMS LIKE HUNDREDS OF THOUSANDS OF COMPLAINTS AND MANY OPINIONS FROM VERY EXPERIENCED MECHANICS, IT IS THE TIMING CHAIN - THE WHOLE THING- FROM THE CHAIN, TENSIONERS AND EVERYTHING ASSOCIATED WITH THE ENTIRE TIMING CHAIN MECHANISM. THIS IS ABSURDLY ANNOYING, EXTREMELY DANGEROUS AND OUTRAGEOUSLY LABOR INTENSIVE AND EXPENSIVE TO FIX. I, LIKE SO MANY OTHERS OUT THERE, PUT MY FAMILY IN THIS VEHICLE ON A DAILY BASIS AND HAVE TO WONDER JUST HOW SAFE THIS THING IS. WHAT HAPPENS IF THE CHAIN BREAKS? WHAT HAPPENS IF IT BREAKS WHILE ON A MAJOR HIGHWAY? I JUST HAD MY FAMILY TO FLORIDA THIS SUMMER - CAN'T IMAGINE THAT SCENARIO. OBVIOUSLY, THIS PROBLEM EXISTS ABSOLUTELY EVERYWHERE WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445655January 27, 2012
FUEL SYSTEM, GASOLINE
THE FIRST TIME I HAD AN ISSUE WITH THIS VAN WAS ABOUT 3 MONTHS AGO APPROXIMATELY 6,000 MILES. I HAD JUST DROPPED MY DAUGHTER OFF AT SCHOOL. THERE WAS A LOT OF TRAFFIC. I HAD 1/4 TANK OF GAS. I WAS LEAVING THE SCHOOL AND ON A SLIGHT DECLINE WHEN MY CAR STALLED. I HAD SEVERAL CARS AND LARGE BUSES BEHIND ME. I COULD NOT DO ANYTHING. I WAS TERRIFIED. WHEN THE CAR STALLED MY BRAKES WENT OUT AND I WAS LUCKY I PUT THE PARKING BREAK ON WHEN I DID OR I WOULD HAVE HIT THE CAR IN FRONT OF ME. I USED THE PARKING BREAK AND ROLLED THE VAN OVER TO THE SIDE OF THE ROAD INTO THE BUSHES LEAVING JUST ENOUGH ROOM FOR CARS TO GET PAST ME. I NOTICED THE GAS GAUGE REGISTERED AS EMPTY. I SAT THERE FOR ABOUT 10 MINUTES BEFORE THE VAN WOULD START AGAIN. WHEN IT DID I IMMEDIATELY FILLED UP WITH GAS. I CALLED THE NISSAN DEALERSHIP THEY SAID THEY WOULD LOOK INTO IT. IN THE MEANTIME I WAS DROPPING MY OTHER DAUGHTER AT AN ACTIVITY. I WAS ON A DECLINE AGAIN THE CAR STALLED. I HAD TO ROLL DOWN TO LEVEL GROUND AND SIT AND WAIT UNTIL MY CAR WOULD START AGAIN. AGAIN I HAD ABOUT 1/4 OF A TANK. I CALLED THE DEALERSHIP THEY SAID THAT THEY WOULD REPLACE THE FUEL TANK AND NOT TO LET THE TANK GO BELOW 1/2. YESTERDAY AT 12,000 MILES THEY REPLACED THE FUEL TANK. I THOUGHT THE PROBLEM WAS FIXED. I HAD JUST UNDER A HALF A TANK AND IDLED ON A DECLINE, MY CAR STALLED AGAIN. NOW THE DEALERSHIP IS SAYING THAT IT IS THE CLUSTER GAUGE. THEY DECIDED THIS WHEN THEY FILLED UP THE CAR FOR ME (AFTER IT STALLED) AND HAD TO PUT 14.7 GALLONS IN IT. THE SERVICE MANAGER TOLD ME IT WAS A 16 GALLON TANK SO THAT IS PROOF TO HIM IT'S THE GAUGE. I HAVE READ THE 2011 QUEST HAS A 20 GALLON TANK SO I RAN OUT OF GAS WITH 6 GALLONS IN THE TANK. I WAS TOLD NISSAN WOULDN'T ISSUE A RECALL UNTIL IT BECOMES A SAFETY CONCERN. I AM VERY CONCERNED FOR MY FAMILY'S SAFETY. WHEN IS IT A SAFETY ISSUE FOR NISSAN? WHEN A LIFE IS LOST? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444949January 23, 2012
ENGINE AND ENGINE COOLING
I PURCHASED MY NISSAN NOVEMBER OF 2011. ON JANUARY 7TH 2012 AS I WAS DRIVING GOING DOWN HILL ON HWY 70 IN BLUE SPRINGS GOING ON A ON RAMP WHICH IS DOWN HILL GOING APPROXAMATELY 45-50 MPH AND MY ENGINE OUT OF NO WHERE JUST SHUT OFF WHILE I WAS DRIVING. I HAD MY WIFE AND THREE KIDS IN THE CAR WITH ME AND THIS IS A SERIOUS SAFETY ISSUE. I AM IN THE MARINE CORPS STATIONED IN ARIZONA AND I HAD TO GO BACK TO MY DUTY STATION THERE. THIS OCCURANCE HAS HAPPENED MANY MORE TIMES WITH MY WIFE, ON ONE INCIDENT ALMOST CAUSED A SERIOUS ACCIDENT (WHICH COULD OF KILLED SOMEONE) AND MY WIFE AND CHILDREN WHERE SHE WAS DRIVING IN THE MIDDLE LANE AND RANDOMLY THE ENGINE CUTOFF ON HER ON HIGHWAY 70 GOING ABOUT 70MPH AND IT WASNT EVEN ON A HILL IT WAS ON FLAT PAVEMENT BY THE GRACE OF GOD SHE MADE IT OVER TO THE SIDE OF THE HWY AND ONCE STOPPED SHE COULDNT RESTART FOR ABOUT 10 MINUTES I ASKED HER IF SHE WAS OUT OF FUEL SHE SAID NO IT HAD ABOUT HALF A TANK. MY WIFE IS TERRIFIED TO DRIVE THIS CAR TERRIFIED AND SHE HAS TO DRIVE IT TO TAKE MY SON TO SCHOOL AND I AM NOT EVEN ABLE TO BE THERE TO HELP ADDRESS THE SITUATION. THIS IS A SERIOUS ISSUE AND I AM CONTACTING NISSAN CORPORATE AND ADDRESSING IT. I AM EXTREMELY WORRIED FOR MY FAMILIES SAFETY AND IM MAKING PAYMENTS ON A VEHICLE THAT SEEMS TO BE A DEATH TRAP. ANYTHING YOU CAN DO TO HELP ME AND MY FAMILY WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444852January 23, 2012
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE
I WAS APPROACHING A RED LIGHT, APPLYING BRAKES, SO CAR WAS GOING ABOUT 2MPH WHEN IT SUDDENLY BEGAN SHAKING AND RUMBLING. I WAS ON A SMALL DOWN HILL INCLINE. THE ENGINE JUST CUT OFF AND THE CAR DID NOT ALLOW ME TO PRESS ON THE BRAKES ANY LONGER. THE CAR CONTINUED ROLLING THROUGH THE RED LIGHT/ INTERSECTION WHEN I APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. PUT CAR IN PARK AND ATTEMPTED RESTARTING 4 TIMES, BUT IT WOULD NOT ALLOW ME TO PRESS MY FOOT ON THE BRAKE IN ORDER TO START THE CAR. AFTER 4 ATTEMPTS, I WAS ABLE TO GET THE CAR TO START. FUEL INDICATOR TOLD ME I HAD 33 MILES TO EMPTY. I DROVE ANOTHER 10 MILES AND FILLED THE GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444732January 21, 2012
FUEL SYSTEM, GASOLINE
WITH THREE YOUNG KIDS IN THE VAN, WE WERE STOPPED AT A RED LIGHT, IN THE DARK, ON A HILL, AT AN INTERSECTION WHERE CARS MUST TURN LEFT OR RIGHT. I HAD A QUARTER TANK OF GAS. LIGHT TURNED GREEN, I PUT MY FOOT ON THE GAS AND THE CAR BECAME COMPLETELY UNRESPONSIVE. CALLED THE POLICE TO DIRECT TRAFFIC, IT WAS DARK AND CARS WERE COMING AT MY DISABLED VEHICLE FROM BEHIND, LEFT AND RIGHT. CALLED AAA. I WAS ABLE TO GET MY GIRLS OUT OF THE VAN AND CROSS A MAJOR INTERSECTION SAFELY. WE GOT GAS IN THE CAR AND GOT IT TO THE CLOSEST DEALERSHIP. AS THIS WAS A LEASED VEHICLE WITH LESS THAN 3,000 MILES ON IT, WE CALLED CORPORATE NISSAN TO DISCUSS WHAT HAPPENED AND ASKED TO BE LET OUT OF OUR LEASE (AND INTO ANOTHER NISSAN). AFTER APPROX. TWO WEEKS OF TALKING WITH NISSAN REPS (WHICH IS NOT AS EASY TALK AS THEY DO NOT RETURN PHONE CALLS AND NEVER ANSWER THEIR PHONES) AND AN ARBITRATOR, WE WERE TOLD SINCE THE VAN WAS "FIXED" AS PER THE 1ST TSB, WE WOULD NOT BE LET OUT OF OUR LEASE. I TOLD THE ARBITRATOR I FELT THE VAN WAS UNSAFE, SHE ARGUED THAT NOBODY WAS HURT IN THE VAN AND THE VAN WAS FIXED. SHE ALSO SAID THEY WOULD NOT PERFORM BOTH TSB'S ON MY VAN SINCE THE VIN NUMBER DID NOT ALIGN WITH THE DATES ISSUED IN THE 2ND TSB. NEXT DAY, THE VAN WAS DRIVEN BY A SERVICE MANAGER AND SPUTTERED ON A HILL!! THE FIRST FIX (REPLACING THE DISTANCE TO EMPTY GAGE) DID NOT SOLVE THE PROBLEM. I LEFT A MESSAGE FOR THE ARBITRATOR TO LET HER KNOW, SHE NEVER CALLED BACK. ONE WEEK LATER THE 2ND TSB HAS BEEN PERFORMED AND THE VAN IS READY FOR PICK UP. I DO NOT TRUST THE FIXES AND WILL NOT PUT MY FAMILY AT RISK. I THINK ITS A DISGRACE HOW CORPORATE NISSAN IS HANDLING THIS PROBLEM. THEY KNOW THE 2011 QUEST HAS A GAS TANK DESIGN FLAW AND ARE NOT ACTIVELY TRYING TO GET THEM OFF THE ROAD FOR MUCH NEEDED REPAIRS. I DID GET OUT OF MY LEASE PRIVATELY AND FIRMLY BELIEVE NISSAN NEEDS TO RECALL THE 2011 QUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444422January 18, 2012
POWER TRAIN
I WENT TO MY LOCAL NISSAN DEALERSHIP FOR AN OIL CHANGE AND WAS VERY SURPRISED TO HAVE THEM TO TELL ME I NEEDED A TIMING CHAIN REPLACEMENT. I WAS SO SURPRISED BECAUSE I HAVE HAD THIS VAN AT THE DEALER FOR REPAIR AT LEAST FOUR TIMES OVER THE PAST TWO MONTHS AND WAS TOLD THERE WERE NO PROBLEMS WITH THE VAN. I FEEL THAT NISSAN KNOWS THERE IS A PROBLEM WITH THIS TIMING CHAIN DUE TO THE COMMENTS THE SERVICE TECHS WERE MAKING.THIS IS A $3800 REPAIR THAT IS DUE TO POOR DESIGN BY NISSAN, I WAS TOLD THEY PUT THE METAL TIMING CHAIN ON A PLASTIC GUIDE. I FEEL THAT NISSAN SHOULD HAVE TO MAKE THIS RIGHT WITH ITS CUSTOMERS ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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