Nissan Murano Complaints

5,967 consumer complaints on file.

#11286730December 3, 2019
SUSPENSION
REAR SUBFRAME RUSTED THROUGH AND BROKE IN HALF WHILE DRIVING. CAUSING SEVERE PULL TO THE LEFT AND ERRATIC HANDLING DURING BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286726December 3, 2019
AIR BAGS, UNKNOWN OR OTHER
RECENTLY, A PROBLEM AROSE WITH MY 2009 NISSAN MURANO'S OCCUPANT CLASSIFICATION SYSTEM (OCS). THE AIRBAG LIGHT IN MY CAR HAD TURNED ON SO I BROUGHT IT TO THE MECHANIC. AFTER NUMEROUS EFFORTS, HE SUGGESTED THAT I BRING IT TO THE LOCAL NISSAN DEALER. WHEN I DID, THEY WERE AT A LOSS AS TO WHAT TO DO. AT THE TIME, I CALLED NISSAN NORTH AMERICA ('NNA') TO SEE IF THERE WAS ANYTHING THEY COULD DO. AFTER REGISTERING MY CONCERNS, NNA APPARENTLY MADE SOME INQUIRIES OF THE DEALER AND THEN TOLD ME THAT THE CAR WAS OUT OF WARRANTY. I BROUGHT IT BACK TO MY MECHANIC, WHO REASSEMBLED THE PASSENGER SEAT AND, SURPRISINGLY, THE AIRBAG LIGHT WENT OFF. THIS SOLUTION WAS ONLY TEMPORARY. I BROUGHT IT TO MY MECHANIC AGAIN, WHO DISCOVERED A RECALL CAMPAIGN ON AN IDENTICAL ISSUE WHICH INCLUDED MY CAR'S MAKE AND MODEL. SPECIFICALLY, NISSAN RECALL CAMPAIGN BULLETIN NTB08-095, ISSUED 11/4/2008. (ALSO SEE ID #: P8242, NHTSA #: 08V-521.) MY MECHANIC AGAIN REFERRED ME TO THE DEALER, WHO TOLD ME THAT 'OCCUPANT SENSOR PERFORMED PIN TEST AND FOUND INTERNAL FAILURE WITH OCCUPANT SENSOR'. I THEN CONTACTED NISSAN AND OPENED A CASE REGARDING MY SITUATION (#37964757). I RECEIVED A RESPONSE THAT THE OCS IN MY CAR WAS SOMEHOW DIFFERENT FROM THOSE THAT WERE COVERED BY THE RECALL. HOWEVER, WHEN MY PROBLEMS ARE SO SIMILAR TO THOSE DESCRIBED BY THE RECALL BULLETIN, AND THE SAME TEST THAT IS USED FOR THE RECALL FOUND ISSUES WITH MY CAR, I DON'T SEE WHY CARS WITH THE SAME OCS AS MINE SHOULD NOT BE COVERED BY THE CAMPAIGN. THERE IS NO REASON NOT TO. IT IS THE SAME MAKE AND MODEL OF THE RECALL AND IS SUFFERING FROM THE SAME ISSUE. I DON'T UNDERSTAND WHY ONE GROUP OF CARS IS COVERED BUT ANOTHER IS NOT EVEN THOUGH BOTH GROUPS ARE AFFLICTED BY THE SAME PROBLEMS. I HOPE THAT THE SCOPE OF THE RECALL CAN BE EXPANDED TO INCLUDE ALL CARS THAT, LIKE MINE, POSE A POTENTIAL SAFETY HAZARD TO THEIR DRIVERS AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286480December 2, 2019
UNKNOWN OR OTHER
"UNAVAILABLE FRONT RADAR OBSTRUCTION" POPS UP RANDOMLY WHILE DRIVING AROUND TOWN OR HIGHWAYS, FREEWAYS OR ANYPLACE. IT IS FAULTY, CAUSING THE EMERGENCY BRAKING SYSTEM TO NOT WORK. BECAUSE IT DOES NOT WORK, NEITHER WILL USING CRUISE CONTROL - A BASIC ACCESSORY FOR THE PAST SEVERAL DECADES! THE EBS HAS BEEN GOING OFF AND ON FOR QUITE SOME TIME AND I FIGURED I'D HAVE IT CHECKED AT THE NEXT MAINTENANCE APPOINTMENT (1 WEEK AGO). THEY FOUND IT TO BE FAULTY AND REPLACED A DISTANCE SENSORY UNIT. WITHIN ABOUT 20 MILES THE EBS QUIT WORKING AGAIN. IT HAS BEEN THIS WAY FOR MOST OF THE WEEK BUT I HAVE NOT TAKEN IT IN DUE TO THE HOLIDAYS. TODAY I HAD TO DRIVE OVER 100 MILES AND WAS UNABLE TO USE CRUISE CONTROL BECAUSE THE EBS SYSTEM DID NOT WORK THE ENTIRE TIME. THE CRASH LIGHT COMES ON,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282986November 30, 2019
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
THE FUEL SENDING UNIT HAVE A PROBLEM AND MY GAS GAUGE IS NOT WORK RIGHT AND PASSAGE SIDE DOOR LOCK DON'T WORK RIGHT WHEN LOCK THE WITH THE REMOTE ARE DOOR SWITCH AND WHEN I START THE VEHICLE UP IT TAKE A LONG TIME TO START UP IN THE WINTER MORNING OR WHEN I TURN THE VEHICLE OFF IT DON'T START BACK UPRIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282412November 26, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. THE CONTACT STATED THAT THE CHIME WAS INAUDIBLE WHEN THE SEAT BELT WAS NOT LATCHED. THE VEHICLE WAS TAKEN TO ORR NISSAN SHREVEPORT (844-244-2459, LOCATED AT 1240 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105) WHERE IT WAS DIAGNOSED THAT THE MODEL VEHICLE WAS NOT EQUIPPED WITH A CHIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282491November 26, 2019
SERVICE BRAKES
TODAY, NOV 26, 2019, A DRY, SUNNY DAY NEAR BOSTON MY BRAKES ON 2010 MURANO FAILED AND CAR REAR ENDED THE CAR IN FRONT AT ABOUT 10MPH. PEDAL WENT ALL THE WAY TO THE FLOOR , CAR SLOWED SLIGHTLY BUT WAS UNABLE TO STOP WITH PLENTY OF SPACE TO DO SO IN NORMAL CONDITIONS. UNABLE TO STEER AROUND IT DUE TO ONCOMING TRAFFIC ON LEFT AND HILL ON RIGHT. DAMAGE TO BOTH CARS. POLICE RESPONDED AND CAR EVENTUALLY TOWED TO BODY SHOP.. NOTICED SIMILAR COMPLAINTS BUT WHY NO RECALL?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281811November 22, 2019
UNKNOWN OR OTHER
2005 MURANO PURCHASED 6 YRS AGO HAS 67,000 MI ON IT. HAVE NEVER HAD A PROBLEM PREVIOUSLY BUT HAS STARTED BURNING OIL. HAVE KEPT UP ON REGULAR MAINTENANCE BUT WAS LAX THIS TIME. CAR WENT 5,000 MI BEFORE HAVING A PROBLEM WITH SMOKE FROM EXHAUST AND PINGING NOISE. TOOK TO MECHANIC AND WAS TOLD THAT THE OIL WAS 3 1/2 QTS LOW. MY MECHANIC THINKS I MIGHT NEED TO REBUILD THE ENGINE OR BUY NEW. HE WILL CHECK IT IN A WEEK TO SEE IF IT'S STILL BURNING OIL. HE CHANGED THE OIL AND WANTS TO MONITOR IT BEFORE WE MAKE THE DECISION TO DO ADDITIONAL WORK. I NEVER HAD ANY INDICATION THAT IT WAS LOW ON OIL. MY FAULT FOR NOT CHECKING IT BUT WOULD THINK I WOULD HAVE GOTTEN AN INDICATOR LIGHT. ANYONE ELSE BURNING THRU OIL LIKE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281859November 22, 2019
SERVICE BRAKES
THIS SYMPTOM OCCURS AT ALL SPEEDS. WHEN BRAKES ARE DEPRESSED, THE PEDAL GOES ALL THE WAY TO THE FLOOR. BRAKES DO NOT FUNCTION PROPERLY CAUSING INCREASED STOPPING DISTANCE. THIS ISSUE IS A HAZARD FOR OCCUPANTS OF THE VEHICLE AND OTHERS ON THE ROAD AROUND THE VEHICLE. THE SYMPTOMS THE VEHICLE IS EXHIBITING ARE IDENTICAL TO 2009 MURANO'S THAT HAVE BRAKE MODULES AND ECU'S RECALLED. THIS VEHICLE HAS BEEN REMOVED FROM USE PENDING REPLACEMENTS OF THE SAME COMPONENTS RECALLED ON THE PRIOR YEAR MURANO'S. THE COST OF THE REPAIRS IS IN EXCESS OF $2000 AND SHOULD BE AT THE EXPENSE OF NISSAN FOR INSTALLING FAULTY COMPONENTS. THIS FAULTY BRAKE SYSTEM CAN BE FATAL IF NOT ADDRESSED, ALL MURANO'S WITH FAULTY BRAKE COMPONENTS NEED TO BE RECALLED BEFORE IT COSTS THE LIVES OF INNOCENT PARTIES. THE EXPENSE OF THE REPAIR OUT OF POCKET MAY DISCOURAGE SOME OWNERS FROM TAKING APPROPRIATE MEASURES, INCREASING THE RISK. TROUBLE SHOOTING OTHER COMPONENTS TO AVOID THE COSTLY PARTS REQUIRED TO REPAIR THE PROBLEM IS A BURDENSOME EXPENSE FOR THE OWNERS AND INCREASES THE SAFETY HAZARDS OF MURANO'S ON THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281881November 22, 2019
POWER TRAIN
MY CVT TRANSMISSION BEGAN TO HAVE A SEAL LEAK AT 140,000 MILES CAUSING A LOUD SQUEAL WHILE THE TRANSMISSION FLUID BUILT UP PRESSURE. THIS CAR WAS WELL MAINTAINED. IT'S UNFORTUNATE THAT NISSAN DOESN'T PROVIDE REPLACEMENT PARTS FOR THEIR TRANSMISSIONS. IT'S A SEALED UNIT SO YOU HAVE TO REPLACE THE ENTIRE TRANSMISSION FOR $3500 TO $4800. ONLY GOT $2K ON TRADE IN FOR A NEW VEHICLE. I HOPE NISSAN RECALLS THE TRANSMISSION SO OTHERS WON'T LOSE MONEY ON THIS COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281117November 19, 2019
AIR BAGS, SEATS
2010 NISSAN MURANO, (PURCH 11/30/2009) I HAVE A PASSENGER AIR BAG SAFETY CONCERN! (CASE # 37896824) THE RED AIR BAG WARNING LIGHT IS FLASHING! (WHILE DRIVING AT ALL SPEEDS AND WHILE IDLING) & THE FRONT PASSENGER SEAT AIR BAG WARNING LIGHT (YELLOW), REMAINS ON - INDICATES FRONT PASSENGER AIR BAG IS OFF! TOOK MURANO TO NISSAN SERVICE CENTER, TECH DID DIAGNOSTIC TEST - GOT A CODE B1018 OCS IS MALFUNCTIONING. TECH CLEARED CODE, TO TURN OFF THE RED FLASHING AIRBAG LIGHT & SAID IF RED LIGHT STARTS FLASHING AGAIN, COME BACK TO SERVICE DEPT. 1ST STEP TO FIX WOULD BE REPLACE FRONT PSSNGR SEAT ACU ASSEMBLY. (VERBALLY WAS TOLD THEY MAY HAVE TO REPLACE THE FRONT PASSENGER SEAT CUSHION). RED LIGHT FLASHING AGAIN THE NEXT DAY, DROVE IT FOR 2 WEEKS TO SEE IF THAT WOULD RECALIBRATE RED FLASHING LIGHT, WAS STILL FLASHING AFTER 2 WKS, RETURNED TO NISSAN SERVICE DEPT ON 10/29/19. SAID NEED TO REPLACE THE FRONT PASSENGER CUSHION, (THE OCS FOR AIR BAG IS IN CUSHION) & POSSIBLY AN ACU! I SEE, MURANO HAS HAD SEVERAL PASSENGER AIR BAG RECALLS: THE 2009 MURANO: RECALL # 08V521000 - SAFETY ISSUE - THE OCS CONTROL UNIT LOCATED IN FONT PASSENGER SEAT CUSHION, COULD CAUSE INTERRUPTION OF SIGNAL BETWEEN OCS & ACU - SUPPRESSED AIR BAG COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN A CRASH. RECALL # 08V066000 - SAFETY ISSUE - DUE TO INCORRECT SOFTWARE PROGRAMMING- THE ACU MAY CAUSE PASSENGER AIR BAG TO NOT OPERATE AS DESIGNED IF BATTERY BECOMES SIGNIFICANTLY DISCHARGED - RESULTING IN PASSENGER AIR BAG NOT TO OPERATE AS DESIGNED. 2013 - 2015 MURANO RECALL - SAFETY ISSUE - FRONT PSSNGR OCS COMPONENT MAY INCORRECTLY CLASSIFY ADULT AS A CHILD OR THAT SEAT IS EMPTY DESPITE OCCUPIED - FRONT PSSNGR AIR BAG MAY BE TURNED OFF & NOT DEPLOY IN A CRASH! * I SEE A LOT OF SIMILARITIES IN THE PAST RECALL DESCRIPTIONS WITH WHAT IS OCCURRING TO MY 2010 NISSAN MURANO PASSENGER SEAT. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281209November 19, 2019
FUEL/PROPULSION SYSTEM
MURANO IS TWO YEARS OLD AND THE DEALER ADVISED THAT THE GASKET IN THE OIL PAN AND THE ENGINE GASKET ARE LEAKING AND NEED TO BE REPLACED. WHY ARE BOTH GASKETS GOING ON A 2YEAR SUV?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281157November 19, 2019
UNKNOWN OR OTHER
I WAS DRIVING TO WORK WHEN I HEARD A POPPING NOISE THEN GLASS HITTING THE SUNROOF SHADE ABOVE MY HEAD. I IMMEDIATELY REALIZED THAT THERE WAS A HOLE IN MY SUNROOF, BUT I DIDN'T HEAR ANYTHING HIT IT LIKE A ROCK; JUST A POPPING NOISE. I PULLED OFF THE FREEWAY AND PARKED MY CAR AND TOOK PICTURES OF THE HOLE THE SIZE OF A BASKETBALL IN MY SUNROOF. IF I HADN'T OF HAD THE SHADE CLOSED THERE WOULD BE GLASS ALL OVER INSIDE MY CAR AND ON MY PERSON. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. AFTER I GOT THE RUN AROUND FROM A FEW FOLKS I FINALLY FOUND SOMEONE THAT TOLD ME TO BRING MY CAR IN SO THEY COULD LOOK AT IT. AFTER SEEING IT SHE TOLD ME THEY HAVE HAD A FEW VEHICLES WITH THE SAME ISSUE. SHE SAID IT MAY BE A FACTORY DEFAULT IN THE GLASS. THEY SAID IT WOULD BE FULLY COVERED AND IT WOULD BE REPLACED IN ABOUT A WEEK. AFTER LEAVING THE DEALERSHIP I DID SOME RESEARCH ONLINE AND FOUND A LOT OF SIMILAR CASES AND NOT JUST WITH NISSAN. APPARENTLY THIS IS HAPPENING BECAUSE VEHICLE MANUFACTURERS ARE USING TEMPERED GLASS WHICH IS WHAT MINE HAS. MY DEALERSHIP TOLD ME THAT THIS IS HAPPENING A LOT, BUT NOT ENOUGH TO ISSUE A RECALL. I AM TURNING THIS ISSUE IN SO THAT IT MIGHT HELP IN REQUIRING THESE MANUFACTURERS TO DO THE RIGHT THING. HAD I KNOWN THAT THIS WAS A POSSIBILITY I WOULD NOT HAVE BOUGHT THIS VEHICLE. I AM WORRIED THAT THE REPLACEMENT SUNROOF GLASS WILL BE THE SAME AND IT COULD HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281051November 19, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DID NOT STOP WHEN THE BRAKES WERE APPLIED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. WHILE DRIVING APPROXIMATELY 10 MPH, THE TRAFFIC SUDDENLY STOPPED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE; HOWEVER, THE BRAKES FAILED AND CAUSED THE CONTACT TO REAR END THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO WAS NOT ABLE TO FIND ANY FAILURE WITH THE BRAKES. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY A WEEK AGO. DORSCHEL NISSAN (LOCATED AT 3817 W HENRIETTA RD, ROCHESTER, NY 14623, 585-334-9440) DIAGNOSED THAT THE TWO LOWER PINS ON THE FRONT BRAKES WERE NOT PROPERLY LUBRICATED. THE VEHICLE WAS REPAIRED AND THE BRAKE FLUID WAS CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281077November 19, 2019
STRUCTURE:BODY, SUSPENSION
THIS YEAR THIRD NISSAN MURANO, I HAVE SEEN 3 SUB FRAME AND WHERE BOLTED RUSTED AND THIS VEHICLE HORRIBLE IS UNSAFE TO BE ON THE ROAD BECAUSE OF THIS PROBLEM WILL EFFECT DRIVING CONDITION WILL MAKE VEHICLE LOSE CONTROLL EVEN FLIP IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280782November 18, 2019
AIR BAGS, ELECTRICAL SYSTEM
OUR VEHICLE HAS BEEN IN 2 ACCIDENTS - ONE WHERE WE WERE STRUCK IN THE REAR LEFT BUMPER AND THE OTHER WE WERE STRUCK IN THE FRONT LEFT BUMPER. SPEEDS WERE ABOUT 20 MPH. NEITHER RESULTED IN THE AIRBAGS BEING DEPLOYED. WE HAVE EXPERIENCED MANY ISSUES WITH THE ELECTRICAL SYSTEM INCLUDING FAILURE OF THE RADIO/CLIMATE CONTROL SCREEN, SPEAKER VOLUME CHANGING WITHOUT INITIATION AND UNABLE TO BE CONTROLLED, & REAR SPEAKERS NOT FUNCTIONING. THESE OCCURRED AT ALL TIMES OF VEHICLE OPERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11280790November 18, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2006 NISSAN MURANO. WHILE DRIVING, THE VEHICLE SHOOK AND BEGAN TO SMOKE. THE VEHICLE CAUGHT FIRE AND FLAMES APPEARED BEHIND THE DRIVER'S SEAT. THE CONTACT EXITED THE VEHICLE AS THE FUEL TANK EXPLODED THREE OR FOUR TIMES. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. POLICE AND FIRE REPORTS WERE FILED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11280817November 18, 2019
ELECTRICAL SYSTEM
MY MURANO SUDDENLY SHUTS OFF W/O WARNING IF I AM STOPPED AT A TRAFFIC LIGHT ETC. ALL THE LIGHTS COME ON BY THEMSELVES (INTERIOR LIGHTS/EXTERIOR LIGHTS/HEADLAMPS) AND THE ONLY WAY TO SHUT THEM OFF IS TO REMOVE THE BATTERY TERMINALS FROM THEIR POSTS. THIS HAS HAPPENED MULTIPLE TIMES AND THE CAR IS PARKED AND THE ENGINE IS OFF. THERE IS A HIGH-PITCHED RINGING SOUND WHENEVER THE FRONT DRIVERS DOOR IS UNLOCKED. WHILE I'M DRIVING AND THE FOB IS IN MY POCKET, AN ALARM BEGINS TO SOUND AND ALERTS THAT THE KEY-FOB IS NOT INSIDE THE VEHICLE; I MUST STOP, SHUT OFF THE ENGINE, REMOVE THE ACTUAL KEY FROM THE FOB AND INSERT IT INTO THE IGNITION AND RESTART THE VEHICLE (BATTERY IN THE KEY-FOB HAS BEEN CHANGED SEVERAL TIMES AND THE PROBLEM STILL EXISTS). THE VEHICLE BATTERY HAS ALSO BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280911November 18, 2019
SERVICE BRAKES
SOFT BRAKE PEDAL, BRAKES WON'T STOP. VERY DANGEROUS. SAME ISSUE AS 2009 RECALL. THIS IS A 2010 BUT MANUFACTURED 10/2009 AND SHOULD BE INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280176November 14, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR IS SLUGGISH AT TAKE OFF AND MAKES A HORRIBLE RATTLING NOISE ONCE I'VE ACCELERATED AT 20 MILES AND MORE. VERY LOUD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279509November 12, 2019
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LOCK OR UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MATT CASTRUCCI NISSAN (3013 MALL PARK DR, DAYTON, OH, (855) 299-1946), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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