Nissan Murano Complaints

5,967 consumer complaints on file.

#11306666February 3, 2020
AIR BAGS
"PASSENGER AIRBAG OFF" LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306664February 3, 2020
AIR BAGS
AIR BACK PASSENGER LIGHT IS ON..."PASSENGER AIRBAG OFF"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306693February 3, 2020
POWER TRAIN
MULTIPLE TRANSMISSION ISSUES. STUTTERING AND JERKING AT LOW SPEED, ESPECIALLY ON A SLIGHT GRADE GOING UP. LOSS OF POWER FROM A STOP. SLIPPING WHEN GOING INTO GEAR THEN JERKING. SHIFT POINTS APPEAR TO BE ERRATIC. PROBABLY CAME ON SLOWLY BUT ONLY GOT TO A DANGEROUS OR PROBLEMATIC POINT NEAR THE END OF THE WARRANTY PERIOD. NOTICED IT BADLY WHEN ATTEMPTING TO PULL OUT INTO TRAFFIC AND ALMOST GOT SIDE SWIPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306226January 31, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, IN LOWER GRILLE. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT., I WAS DRIVING HOME, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. A MESSAGE ON THE DISPLAY STATED THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO A NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE DEALER TOLD ME MY SENSOR BRACKET WAS SLIGHTLY BENT, BUT THE VEHILE WAS BOUGHT NEW AND NEVER IN AN ACCEDENT I ASKED IF THE BRAKET WAS INSTALLED FORM THE FACTORY SLIGHTLY BENT THEY SAID IT COULD OF BEEN? THIS DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR BRACKET WAS BENT IT SHOULD NEVER OF WORKED FROM THE START??? , IF THIS WERE THE CASE, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED OR NOT FUNTIONING, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THIS WAS THE 3RD TIME IT HAS HAPPENED . I DECIDED TO GET ANOTHER UNBIASED OPINION FROM A NON NISSAN DEALER REPAIR SHOP. THEY ORDERED A BRACKET FROM NISSAN AND SHOWED ME THAT IT WAS NOT BENT THAT NISSAN HAS AN ISSUE WITH THE CRASH SENSOR AND IS LOOKING FOR ANY WAY TO DENY THE REPAIR. THE SHOP OWNER TOLD ME TO CALL NSSAN AND HAVE A REP COMEOUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302433January 28, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
ON JANUARY 22, 2020 AROUND 5:30 AM I DISCOVERED THAT MY BACKUP CAMERA WAS NOT FUNCTIONING. I TURNED MY CAR OFF AND ON AT LEAST THREE TIMES TO TRY AND GET IT TO WORK BUT THAT DID NOT RESOLVE THE ISSUE. THE BACKUP CAMERA IS SHOWING THE RED, GREEN AND YELLOW GUIDE LINES BUT THE SCREEN IS BLACK. IT IS NOT RETURNING ANY IMAGES FROM BEHIND THE VEHICLE. THE VEHICLE WAS AT HOME IN A PARKING SPOT WHEN THIS OCCURRED. ONE WEEK LATER TO TODAY, JANUARY 28,2020, THE BACKUP CAMERA IS STILL NOT FUNCTIONING PROPERLY. IT DID WORK FOR A FEW DAYS ON ITS OWN WITHOUT BEING REPAIRED AFTER JANUARY 22,2020 AND THEN STOPPED WORKING AGAIN. IT SEEM TO BE WORKING OFF AND ON AND I DO NOT KNOW WHAT IS CAUSING IT. WHEN I CONTACTED NISSAN, MY VEHICLE MILLAGE WAS AT 36,099. NISSAN OF CORAL SPRINGS FLORIDA STATED THAT THE WARRANTY EXPIRED AT 36,000 AND WILL NOT HONOR MY VEHICLE. I AM A MOTHER OF TWO YOUNG CHILDREN AND DO NOT FEEL COMFORTABLE REVERSING IN MY NISSAN BECAUSE LOOKING THROUGH THE BACK OR REAR GLASS OF THE NISSAN MURANO IS VERY DIFFICULT DUE TO ITS DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302633January 28, 2020
AIR BAGS
MY VEHICLE WAS INVOLVED IN A RESIDENTIAL HEAD ON COLLISION WITH A PARKED CAR GOING AT A 35-40 MPH SPEED. THE AIRBAGS HOWEVER DID NOT DEPLOY AND BY THE LOOKS OF THE CRASH I FEEL LIKE THEY SHOULD HAVE.I WAS NOT HURT IN THE ACCIDENT MY CAR WAS STOLEN IT WAS REPORTED AND RECOVERED.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302681January 28, 2020
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD BANG AND I THEN REALIZED THAT MY SUNROOF HAD SHATTERED. GLASS SHARDS WERE SLIDING AROUND ON THE SUNROOF COVER. I CONTACTED NISSAN AFTER SEEING NUMEROUS REPORTS AND EVEN A LAWSUIT ABOUT THIS, BUT THEY DENIED MY CLAIM FORCING ME TO PAY FOR THE REPAIRS OF A FAULT THAT NISSAN ADMITTED TO IN THE LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302418January 27, 2020
VEHICLE SPEED CONTROL
WHEN TRAVELING AT HIGHWAY SPEEDS WITH THE CRUISE CONTROL SET, THE INTELLIGENT CRUISE CONTROL MALFUNCTIONS ALONG WITH THE PREDICTIVE FORWARD BRAKING CAUSING SUDDEN DECELERATION. THIS HAS ALMOST GOTTEN ME INTO SEVERAL REAR END COLLISIONS AT HIGHWAYS SPEEDS THAT COULD HAVE CAUSED MAJOR WRECKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301928January 26, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
THE ABS LIGHT COMES ON WHILE DRIVING AND CAR STALLS OR IMMEDIATELY SHUTS DOWN. I TOOK THE VEHICLE TO NISSAN AND A DIAGNOSTIC TEST WAS DONE. THEY SAID I NEEDED TO HAVE MY CRANK SHAFT POSITIONING SENSOR CHANGED; I PAID AND HAD IT REPLACED AND STILL I AM EXPERIENCING THE SAME PROBLEM. I TOOK THE VEHICLE BACK TO KINGS NISSAN AT CONEY ISLAND BROOKLYN 2 WEEKS AGO AND IT'S STILL THERE AND THEY CAN'T FIGURE OUT WHAT'S GOING ON. NOW I AM BEING TOLD THEY'LL HAVE TO TAKE THE CAR APART TO FIGURE WHAT'S THE PROBLEM AND THAT'LL COST ME ABOUT A THOUSAND DOLLARS FOR LABOR, NOT INCLUSIVE OF ANY PARTS THAT MAY NEED TO BE REPLACED. MY PROBLEM HERE IS THAT NISSAN CANNOT DETERMINE THE ISSUE AND IS HAVING ME PAY FOR PARTS WHILE THEY CHANGE PARTS BY ASSUMING WHAT THEY ISSUE MIGHT BE, SINCE THEY ARE UNABLE TO DETERMINE THE REAL ISSUE. MY BIGGEST REGRET IS PURCHASING A NISSAN VEHICLE. THE VEHICLE IS BARELY 30,000 MILES AND IT'S COSTING ME TIME AND MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301479January 23, 2020
SERVICE BRAKES
WOULD LOSE BRAKE PRESSURE GOING OVER A MANHOLE COVER/ANY UNEVEN SURFACE WHILE BRAKING, GENERALLY BRAKING TO A STOP. THIS WOULD HAPPEN PERIODICALLY FOR ABOUT A YEAR (2016-2017). ON 9/3/2017 I WAS BRAKING FOR A RED LIGHT, WENT OVER A MANHOLE COVER AND LOST ALL BRAKE PRESSURE. VEHICLE WOULD STOP BUT YOU WOULD NEED TO PRESS THE PEDAL TO THE FLOOR. I BROUGHT MY CAR TO THE DEALERSHIP WHERE THEY DETERMINED THE ABS CONTROL UNIT WAS INOPERABLE. THE DEALERSHIP REPLACED THE UNIT 9/14/17. I CONTACTED NISSAN AND WAS GIVEN A CASE NUMBER (28309423) BUT WAS NEVER CONTACTED. I AM REPORTING THIS NOW AS MY VIN IS NOT INCLUDED IN THE CURRENT RECALL AND I FEEL IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300843January 21, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ON THE PASSENGER SIDE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MODERN NISSAN OF WINSTON SALEM, 5795 UNIVERSITY PKWY, WINSTON-SALEM, NC, 27105, THEY DETERMINED THAT THE SENSOR ON THE PASSENGER SIDE SEAT HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,488.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300459January 20, 2020
SERVICE BRAKES
AFTER AN ABS ACTIVATION EVENT, DURING SUBSEQUENT BRAKE PEDAL PRESSES, THERE IS NO BRAKING EFFECT FOR THE FIRST ~80% OF BRAKE PEDAL TRAVEL. ALL BRAKING OCCURS IN THE FINAL 20% OF PEDAL TRAVEL DISTANCE. THIS HAS BEEN OBSERVED NUMEROUS TIMES OVER APPROXIMATELY THE LAST 12 MONTHS. STEPS: - VEHICLE IS IN MOTION (SPEED USUALLY GREATER THAN 35MPH) - BRAKE IS DEPRESSED - ABS ENGAGES SUCCESSFULLY (DUE TO SOME ROAD CONDITION CAUSING VEHICLE TO SLIDE), BRAKE PEDAL FEEL IS NORMAL - BRAKE PEDAL IS RELEASED - BRAKE PEDAL IS PRESSED AGAIN, WITHOUT ABS ACTIVATION. OBSERVED PROBLEM: FOR THE FIRST 80% OF BRAKE PEDAL TRAVEL DISTANCE, THERE IS NO BRAKING EFFECT. - PEDAL FEEL MAY RETURN TO NORMAL WITHIN A FEW SECONDS. IN SOME CASES, PEDAL FEEL HAS TAKEN UP TO 30 MINUTES TO RETURN TO NORMAL. IN SEVERAL CASES, THE VEHICLE WAS PULLED OVER AND RE-STARTED IN AN ATTEMPT TO GET BRAKE PEDAL FEEL TO RETURN TO NORMAL (THIS USUALLY SEEMED TO WORK). INITIALLY THIS WAS DIAGNOSED BY A THIRD-PARTY MECHANIC, WHO RECOMMENDED THAT THE VEHICLE BE TAKEN TO A NISSAN-CERTIFIED SERVICE CENTER FOR REPAIR. IT WAS THIS MECHANIC AND THE CUSTOMER'S OPINION THAT THIS IS THE SAME DEFECT THAT 2009 MURANOS HAVE BEEN RECALLED FOR (NHTSA CAMPAIGN 18V916000), DUE TO SIMILARITY IN MODEL YEAR, PARTS AND SYMPTOMS. NISSAN SERVICE CENTER REPRODUCED THE PROBLEM AND INDICATED THE ABS ACTUATOR AS THE SUSPECT ROOT CAUSE. HAVE CONTACTED NISSAN CUSTOMER CARE WITH THIS INFORMATION - THEY STATED THAT SINCE THE VEHICLE IS NOT UNDER WARRANTY AND THERE ARE NO RECALLS FOR IT, NISSAN WILL OFFER NO GOODWILL OR ASSISTANCE FOR THIS ISSUE. I WAS TOLD THEY WILL INVESTIGATE, BUT THAT I SHOULD NOT EXPECT ANY RESPONSE OR FEEDBACK. ABS ACTUATOR PART NUMBER: 47660 1SW0A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300333January 19, 2020
UNKNOWN OR OTHER
THE COLLISION LIGHT GOES ON INTERMITTENTLY WHILE IN MOTION ON CITY AND HIGHWAYS AND CAUSES THE CRUISE CONTROL NOT TO WORK UNLESS THE CAR IS TURNED OFF AND RESETS ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300099January 17, 2020
SEATS
DRIVER SEAT HEATER OVER HEATED AND SHORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299770January 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR ON THE INTERSTATE WHEN THE CHECK ENGINE LIGHT CAME ON WHEN I HIT THE GAS THE CAR DIDN'T WANT TO GO INTO GEAR BROUGHT THE CAR TO THE REPAIR SHOP AND THE ME MECHANIC TOLD ME THAT THIS CAR HAS A RECALL FOR THE TRANSMISSION AND ENGINE PROBLEMS JUST WANT TO KNOW IF THIS IS CORRECT BECAUSE NO ONE WILL FIX IT FOR ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299794January 16, 2020
POWER TRAIN
ON AUGUST 3, 2019 MY WIFE AND I WERE DRIVING OUR 2013 MURANO ON A TWO-LANE STATE HIGHWAY (COLORADO 133) BETWEEN REDSTONE AND MARBLE WHEN WITHOUT WARNING THE TRANSMISSION STOPPED WORKING, LEAVING THE ENGINE RUNNING NORMALLY. IT WAS LIKE THE CAR SHIFTED INTO NEUTRAL. WE WERE THEN COASTING ON THE HIGHWAY WHILE WE LOOKED FOR A SAFE PLACE TO STOP ON THE SHOULDER OF THE ROAD OUT OF THE LANE OF TRAFFIC. FORTUNATELY THE CAR FOLLOWING US WAS NOT TOO CLOSE TO BE ENDANGERED BY OUR LOWER SPEED. THIS WAS A DANGEROUS CONDITION. THE ODOMETER READ 87,861 MILES. WE HAD OWNED THE VEHICLE FOR ALMOST 3 YEARS AT THAT POINT AND HAD DRIVEN IT IN A NORMAL FASHION. WE HAD NOT TOWED ANYTHING NOR DRIVEN OFF ROAD OR EXPOSED THE CAR TO ANY HAZARDOUS CONDITIONS. ULTIMATELY THE CAR HAD TO BE TOWED TO THE NEAREST DEALER, LOCATED IN GRAND JUNCTION, COLORADO, 121 MILES AWAY, TO HAVE THE TRANSMISSION REPLACED. AT THAT TIME WE LEARNED THAT THE TRANSMISSION WAS THE CVT MODEL USING BELTS AND NOT GEARS. THE DEALER TOLD US THE BELTS HAD SHREDDED INSIDE THE TRANSMISSION. THE NORMAL 50,000 MILE WARRANTY HAD PASSED, SO WE WERE FACED WITH REPLACING THE TRANSMISSION AT OUR OWN EXPENSE, APPROXIMATELY $4,000. WE THINK THIS IS UNACCEPTABLE WHEN WE HEAR OF CARS GOING INTO THE UPPER 100,000'S AND EVEN 200,000 MILES ON THE SAME TRANSMISSION. WE ALSO LEARNED THAT NISSAN HAD PROBLEMS WITH EARLIER CVT-EQUIPPED CARS AND EXTENDED THE WARRANTY TO 100,000 MILES, BUT THE 2013 MODEL YEAR HAD NOT EXPERIENCED ENOUGH FAILURES TO JUSTIFY INCREASING THE WARRANTY PERIOD. BASICALLY, WE THINK 87,861 MILES IS UNACCEPTABLE FOR THE LIFE OF A TRANSMISSION. WE HOPE NISSAN WILL COMPENSATE US FOR OUR EXPENSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299229January 14, 2020
STRUCTURE:BODY, SUSPENSION
WAS DRIVING 50KM/H WITH MY GRANDSON IN THE CAR ON A SIDE STREET WHEN WE HEARD A LOUD BANG AND THEN SOMETHING DRAGGING ON THE GROUND, I PULLED OVER AND GOT OUT TO FIND THE CONTROL ARM HAD BROKEN THE SUBFRAME AND HIT THE GROUND. THANKFULLY MY SELF AND MY GRANDSON WERE OK AND THE COMPRESSED SPRING FOR THE REAR SUSPENSION DID NOT COME OUT OF ITS HOLDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298933January 13, 2020
SERVICE BRAKES
I WAS EXITING THE HIGHWAY WHEN A CAR ABRUPTLY PULLED IN FRONT OF ME AND I HAD STEP ON THE BRAKES WITH GREAT FORCE TO STOP IN TIME WITHOUT CRASHING. IMMEDIATELY AFTERWARDS WHEN I HAD TO USE THE BRAKES AGAIN AT A RED LIGHT, I HAD TO PUSH DOWN THE BRAKE PEDAL ALMOST ALL THE WAY DOWN TO THE FLOOR TO STOP THE CAR. THE BRAKES FELT SPONGEY AND PROVIDED ALMOST NO RESISTANCE TO MY FOOT AS I PRESSED DOWN. THE ISSUE PERSISTED FOR A FEW DAYS BEFORE I TOOK IT TO A LOCAL MECHANIC. THEY TRIED SEVERAL OF THE STANDARD FIXES WHEN THIS TYPE OF BRAKE ISSUE ARISES, INCLUDING GOING AS FAR AS TO REPLACE THE MASTER CYLINDER, WHICH DID NOT FIX THE ISSUE. THE BRAKE ISSUE ONLY WAS RESOLVED ONCE THEY PUT THE CAR IN THE AIR, ACCELERATED, AND PUMPED THE BRAKES MULTIPLE TIMES WHICH EVENTUALLY, SOMEHOW BROUGHT THE BRAKES BACK TO NORMAL CAPACITY. THE MECHANIC SAYS HE HAS SEEN THIS ISSUE IN MANY NISSAN MURANOS AND HE SPECULATES THAT THE THESE MODELS HAVE A FAULTY ABS SENSOR MODULE WHICH CAUSES THE BRAKES TO LOCK UP IF USED TOO HARD. I'VE HAD THIS ISSUE 3 TIMES IN THE LAST 2 YEARS, THIS WAS THE FIRST TIME THE BRAKES HAD STAYED UNUSABLE FOR SEVERAL DAYS, POSING A MAJOR SAFETY ISSUE. I'VE READ ONLINE ON MANY WEBSITES AND HAVE READ THIS SAME ISSUE BEING HAD BY OTHER 2011 NISSAN MURANO OWNERS. THE ABS SENSOR MODULE CAN COST UP TO $2,000 JUST FOR THE PART ITSELF. WITH SO MANY COMPLAINTS, NISSAN SHOULD ISSUE A RECALL TO REPAIR THIS MAJOR SAFETY ISSUE BEFORE SOMEONE'S BRAKES GO OUT ON THE HIGHWAY AND CAUSE A LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298887January 12, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
OUR CAR HAS 60000 MILES. IT HAS BEEN WELL TAKEN CARE OF. THE PROBLEM THAT WE ARE HAVING WITH THIS CAR IS YOU CAN BE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE SUN VISOR WILL DROP AND BLOCK YOUR VISION. I HAVE BEEN DRIVING OVER 50 YEARS AND I HAVE NEVER HAD A PROBLEM LIKE THIS IN ANY OTHER VEHICLE. THE DEALER SAID IT IS MY PROBLEM AND WANTS OVER 300.00 TO FIX IT. WHEN I LOOKED UP TO SEE IF THERE WAS A WAY TO TIGHTEN THE VISOR I FOUND OUT IT IS A ON GOING PROBLEM WITH MANY PEOPLE. I BELIEVE IT IS A MANUFACTURE AND A SAFETY PROBLEM. LIKE I SAID YOU ARE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN YOUR VISION IS TAKEN AWAY. PLEASE GET SOMEONE TO TAKE RESPONSIBILITY FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298580January 11, 2020
FUEL/PROPULSION SYSTEM
DURING THE HOT SUMMER MONTHS IN THE PHOENIX ARIZONA AREA I'VE EXPERIENCED HESITATION (ESPECIALLY IN TRAFFIC) WHEN EITHER MOVING SLOWLY ALONG OR TRAFFIC PICKS UP OR TURNING AND I HAVE TO MASH HARDER ON THE ACCELERATOR, SOMETIMES 2-4 TIMES!!! THIS IS FRIGHTENING !! WHAT IS THE PROBLEM AS I'VE CHECKED FILTERS, GAS, INTAKE? AND ASKED MECHANIC ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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