Nissan Murano Complaints

5,967 consumer complaints on file.

#11361987September 30, 2020
SERVICE BRAKES
THE FORWARD EMERGENCY BRAKING IS GETTING FALSE TRIGGERS AND DISABLES ITSELF AFTER SUCH INCIDENT. MANY TIMES TRIGGERS WITHOUT ANYTHING IN FRONT OF VEHICLE. HAS ALSO APPLIED BRAKES ON ONE OCCASION WHEN THERE WAS NO VEHICLE OR PEDESTRIAN IN FRONT OF VEHICLE. THE FEB SENSOR WAS UPDATED IN 2019 WITH A NEW PART THAT DOES NOT SEND FALSE TRIGGERS. THIS IS A COMMON PROBLEM WITH MURANOS FROM 2015-2018. THIS SAFETY FEATURE IS ONE OF THE REASONS WE BOUGHT THIS CAR AND NOW THAT FEATURE IS NOT RELIABLE. I THINK NISSAN SHOULD SUPPLY UPDATED PART AND LET CUSTOMER PAY LABOR TO HAVE THIS SAFETY FEATURE BE MORE RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361990September 30, 2020
POWER TRAIN
MY CVT TRANSMISSION IS SHAKING, SHUDDERING,VIBRATING.. I BROUGHT TO WALLACE NISSAN WITH 103K ON IT AND WAS TOLD IT WAS NOT PART OF THE RECALL..THERE IS CURRENTLY A BIG RECALL ON NISSAN CVT TRANSMISSIONS AND THEY EXTENDED TO 10YRS 120K. I CONTACTED NIASSAN CASE # 42026948 AND THEY SAY ITS NOT PART OF RECALL..THIS HAS BEEN GOING ON OVER A MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361195September 25, 2020
SERVICE BRAKES
THE RECALL SERVICE WAS PERFORMED AS PROMISED. I DO HAVE TO ADD THOUGH THAT SHORTLY AFTER HAVING PICKED THE CAR UP, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT STARTED TO GO OFF OCCASIONALLY AFTER NORMALLY APPLYING THE BRAKES. THEN THE LIGHT WOULD GO ON AT RANDOM TIMES WITHOUT HAVING APPLIED THE BRAKES. I RETURNED THE CAR TO THE DEALERSHIP AND THEY MENTIONED THAT IT WAS PROBABLY A COINCIDENT THAT THIS HAPPENED. I THOUGHT THAT THIS WAS SUSPECT THOUGH AS I NEVER HAD ANY ISSUES WITH THE LIGHT AND THE SYSTEM PRIOR TO BRINGING THE CAR IN FOR THE ABS MODULE RECALL. I STILL FEEL THAT SOMETHING WAS TWEAKED OR THE SYSTEM'S FAILURE WAS EXACERBATED BY HAVING HAD WORK PERFORMED ON IT, DESPITE THE ABS MODULE BEING LOCATED ON THE FIREWALL AND THE AEB SENSOR LOCATED IN THE FRONT GRILL. I ALSO HAVE SEEN ON THE INTERNET THAT 2015,2016,2017 AND 2018 MODEL YEAR ROGUES,ROGUE SPORT, MURANOS, ALTIMAS, MAXIMAS, LEAFS, SENTRAS, ARMADA'S AND PATHFINDERS HAVE ALL BEEN IMPACTED BY AEB ISSUES. THE MOST DANGEROUS, WHEN THE VEHICLE GOES INTO AEB MODE FOR NO REASON AND APPLIES THE BRAKES. THERE IS A CLASS ACTION LAWSUIT IN PROCESS NOW AND SOME TSB'S THAT YOU HAVE ISSUED FOR FIXES. I HAVE OWNED OR OWN 4 NISSANS SINCE 2010...A 2010 NISSAN SENTRA WHICH WAS RECENTLY REPLACED BY A 2019 NISSAN SENTRA AND MY 2015 MURANO WHICH REPLACED MY 2011 INFINIT G7XS. I HAVE NEVER HAD ANY MAJOR SERVICE ISSUES WITH ANY OF THEM WITH THE EXCEPTION OF THIS MOST RECENT $1006.62 REPAIR WHICH THE DEALER SAID WOULD NOT BE COVERED AS IT WAS INCIDENTAL TO THE RECALL REPAIR. I FEEL THE ONUS IS ON NISSAN TO REIMBURSE ME FOR THIS REPAIR AS THERE IS ENDLESS PROOF ON THE INTERNET THAT THIS FEATURE HAS AND WILL CONTINUE TO CAUSE PROBLEMS FOR THE ABOVE VEHICLES IT WAS INSTALLED ON. PLEASE ADVISE ME AS TO HOW YOU INTEND TO HANDLE MY ISSUE. THANK YOU, [XXX] EMAIL [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360822September 23, 2020
SUSPENSION
MYA 16 YEAR OLD DAUGHTER WAS DRIVING THIS VEHICLE ON THE CITY ROADS WHEN THE REAR SUB FRAME BROKE UNEXPECTEDLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360827September 23, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE EMERGENCY BRAKING SYSTEM SHUTS OFF WITH NO WARNING AND IN TURN DEACTIVATES THE ADAPTIVE CRUISE CONTROL. THIS HAS HAPPENED SEVERAL TIMES AND THE LAST OCCURRENCE HAPPENED ON A TWO LANE HIGHWAY IN CLEAR WEATHER CONDITIONS WITH AN 18-WHEELER FOLLOWING IN CLOSE PROXIMITY. WHEN I BROUGHT THE VEHICLE TO THE MECHANIC AT THE DEALERSHIP, THE CODE SHOWED THAT THE DISTANCE SENSOR 'MUST BE REPLACED' BECAUSE IT WAS OUT-OF-DATE. WHEN I ASKED THE MANUFACTURER OF THE CAR TO PAY FOR THE REPLACEMENT, THEY REFUSED. I HAVE DEALT WITH FOUR PEOPLE AT THE CORPORATE OFFICE AND THEY REFUSE TO PAY THE $1400 TO REPLACE THE FAULTY FACTORY ORIGINAL PART. ALSO NOTE, I HAVE REPLACED THE TRANSMISSION TWO TIMES IN 9 MONTHS ON THIS VEHICLE AND THOSE WERE COVERED UNDER THE CERTIFIED PRE-OWNED WARRANTY. I AM BEGINNING TO SUSPECT I HAVE A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360443September 22, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE OVERHEATED AND LOST POWER. THE CONTACT NOTICED COOLANT LEAKING. THE CONTACT ADDED WATER TO VEHICLE HOWEVER, THE WATER ALSO LEAKED FROM THE VEHICLE. ADDITIONALLY, WATER WAS LEAKING FROM THE EXHAUST TIP. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION NISSAN TEMPE (7755 S AUTOPLEX LOOP, TEMPE, AZ 85284, (480) 630-2829) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 95,135.*DT*JB CONSUMER STATED WATER WAS LEAKING FROM THE PASSENGER SIDE WHEN CAR WAS LIFTED ONTO THE TOW TRUCK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360513September 22, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V087000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOHN SINCLAIR NISSAN (478 SIEMERS DR, CAPE GIRARDEAU, MO 63701) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360534September 22, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING A RIGHT TURN, THE DOORS UNLOCKED. THE DOOR AJAR LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WITH ANOTHER VEHICLE IN THE PASSENGER'S SIDE LANE, THE FORWARD COLLISION AUTOMATIC BRAKING FEATURE ACTIVATED WITH AN AUDIBLE ALARM. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS INCLUDING THE HEADQUARTER NISSAN DEALER LOCATED AT 1725 WHITTLESEY RD, COLUMBUS, GA 31904, WHERE THE TECHNICIANS FROM BOTH DEALERS REPLACED ALL THE SENSORS. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THREE TIMES AND STATED THAT THE VEHICLE WOULD BE BOUGHT BACK HOWEVER, THE SERVICE MANAGER AT THE HEADQUARTER NISSAN DEALER INTERVENED, STATING THAT THE VEHICLE WAS REPAIRED AND THAT THERE WAS NO NEED FOR A BUY BACK. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.*DT CONSUMER STATED VIDEO IS ATTACHED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359848September 18, 2020
SUSPENSION
THE REAR WHEELS LOOKED LIKE THEY WERE POINTING IN THE REAR AND IT WAS DRIVING WEIRD. I TOOK IT TO A MECHANIC AND HE LOOKED IT OVER AND TOLD ME MY REAR SUBFRAME WAS RUSTED OUT AND HE ADVISED ME NOT TO DRIVE IT WAS A UN SAFETY TO DRIVE. HE SAID IT COULD FALL APART ON ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355329September 16, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE REAR SUB FRAME WAS EXTREMELY RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CALLED AN UNKNOWN LOCAL DEALER LOCATED IN NEW JERSEY. THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER'S CONSUMER AFFAIRS WAS MADE AWARE OF THE FAILURE AND DECLINED TO OFFER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355136September 15, 2020
SEAT BELTS
THE SEATBELT ON THE SECOND ROW SEATING CENTER HAS STOPPED WORKING IT WORKED FOR A LITTLE WHILE THEN WE NOTICED IT WAS STARTING TO LOCK UP NOW IT DOES NOT BUCKLE AT ALL THEY CLEANED IT WE HAVE CHECKED FOR PENNIES OR ANY DEBRIS BUT IT WILL NOT GRAB THE OTHER PART OF THE SEAT BELT. THE VEHICLE'S ALWAYS IS IN PARK MODE BEFORE WE LEAVE AND BUCKLE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355271September 15, 2020
ENGINE, STEERING
WHETHER I'M DRIVING 70 MPH ON THE INTERSTATE OR 20 DOWN THE STREET THE CAR WILL RANDOMLY SHUT OFF AND COME TO A COMPLETE STOP AND MAKE WHINING NOISE UNTIL IT COMES TO A COMPLETE STOP. I HAVE TO SHUT THE CAR OFF AND TURN IT BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354612September 12, 2020
UNKNOWN OR OTHER
WHILE DRIVING ALONG I 17 SOUTH OF FLAGSTAFF, AZ, WE HEARD A LOUD SOUND, LIKE A GUN SHOT. WE PULLED OVER TO FIND NO TIRE HAD BLOWN, CHECKED THE REST OF THE CAR, DIDN'T SEE ANYTHING. WE CONTINUED TO DRIVE AND STARTED HEARING RATTLING AND SHAKING NEAR THE ROOF. WE PULLED OVER AGAIN ONLY TO FIND OUR SUNROOF WAS COMPLETELY SHATTERED. LUCKILY, WE HAD THE RETRACTABLE SHADE CLOSED, SO NEITHER OF US WAS HIT WITH GLASS, BUT CARS BEHIND US COULD HAVE BEEN. ABOUT 2/3 OF THE SUNROOF WAS ALREADY GONE. WE FINISHED OUR 90-MILE DRIVE HOME IN 100 DEGREES WITH THE TOP/SHADE OPEN SO AS NOT TO DO ANY DAMAGE TO THE SHADE ITSELF. DRIVING ON AN INTERSTATE AT 70 MPH WITH A SEMI TRUCK NEXT TO US WHEN THE EXPLOSION OCCURRED, COULD HAVE BEEN DEADLY. FORTUNATELY, MY HUSBAND KEPT CONTROL OF THE VEHICLE AS WE SOMEHOW GOT OFF THE HIGHWAY TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354630September 12, 2020
SERVICE BRAKES
WHEN BRAKING HARD THE BRAKE PEDAL SOFTENS AND DOESN'T BRAKE WELL IT'S DANGEROUS AND I WAS INFORMED IT WAS A MANUFACTURING ERROR. IT HAPPENS ALL THE TIME CITY HIGHWAY PULLING OUT OF MY DRIVE WAY THE VEHICLE CAN BE MOVING OR STATIONARY THIS PROBLEM STILL OCCURS I WAS TOLD IT'S THE ACTUATOR AND ECU ANTISKID.PART NUMBER 47660-1SWOC SUPERSESSION 01225-1AA6C;47660-1AA6B;47660-1AA6C;476601SWOC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354351September 11, 2020
FUEL/PROPULSION SYSTEM
FUEL GAUGE IS NOT READING FUEL LEVEL. HAPPENS MOST OFTEN WHEN FUEL IS BELOW 1/2 TANK. SERVICE ENGINE SOON LIGHT IS ILLUMINATED. THIS INCIDENT OCCURS REGARDLESS IF VEHICLE IS PARKED OR DRIVING. STARTED OCCURRING WHEN VEHICLE WAS PURCHASED IN AUGUST 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354093September 10, 2020
VEHICLE SPEED CONTROL
WHEN I'M IDOL AT A STOP SIGH OR RED LIGHT THEN TRY TO ACCELERATE, I HAVE TO PRESS THE PEDAL DOWN SEVERAL TIMES BEFORE THE CAR WILL MOVE. YESTERDAY, WHEN I PRESS THE PEDAL, IT STICKS AND ACCELERATES FAST. IT SEEMS LIKE IT HAS THE POTENTIAL TO RUN INTO TRAFFIC OR INTO ANOTHER CAR. I HAD THIS CHECK AT THE DEALERSHIP BUT THEY COULD NOT FIND A PROBLEM BUT THERE IS A PROBLEM. I WILL TAKE IT BACK TO HAVE IT CHECKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354328September 10, 2020
SERVICE BRAKES
WHEN I AM DRIVING AND PRESS THE BRAKE PEDAL TO STOP THE VEHICLE, THE BRAKE PEDAL GOES SOFT AND DOWN TO THE FLOORBOARD. I HAVE TO PUMP THE BRAKE IN ORDER FOR THE CAR TO STOP. THIS DOESN'T HAPPEN ALL OF THE TIME, BUT IT IS HAPPENING AT LEAST ONCE A DAY.IT HAS HAPPENED WHEN I AM DRIVING ON A CITY STREET OR WHEN I AM ON THE FREEWAY.I HAVE HAD TO SWERVE AND DRIVE OFF THE ROAD IN ORDER TO AVOID AN ACCIDENT. I HAVE TAKEN THE CAR TO TWO DEALERSHIPS, THEY CHECK THE CAR AND CAN'T REPLICATE THE PROBLEM AND SAY NOTHING IS WRONG WITH THE BRAKES. I AM AFRAID TO DRIVE THE CAR. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE 2009 NISSAN MURANO HAS HAD A RECALL (NHTSA CAMPAIGN 18V916000) WITH THE IDENTICAL SYMPTOMS MY VEHICLES IS EXHIBITING. THE PROBLEM IS THE ABS ACTUATOR. MY CAR WAS MANUFACTURED IN 2009 WITH THE DEFAULT PARTS, YET IT WAS NOT PART OF THE RECALL. THIS FAULTY BRAKE SYSTEM CAN BE FATAL IF NOT ADDRESSED. THE COST OF THE REPAIRS IS IN EXCESS OF $2,000 AND NISSAN SHOULD PAY FOR THE REPAIR FOR THE FAULTY ABS ACTUATOR. I NOW HAVE A CAR PARKED IN THE GARAGE BECAUSE I AM AFRAID TO DRIVE MY CAR AND HAVE TO WAIT TO SAVE UP TO PAY FOR THE REPAIR. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353446September 6, 2020
UNKNOWN OR OTHER
THE FORWARD COLLISION AVOIDANCE LIGHT FREQUENTLY COMES ON WHEN I START MY CAR. SOMETIMES RESTARTING THE CAR WILL MAKE IT GO OFF. WHEN THE LIGHT IS ON, ALL MY CAMERAS, CRUISE CONTROL & SIDE SENSOR LIGHTS DO NOT FUNCTION. MY BIGGEST FEAR IS THAT THE CAR WILL STOP ITSELF IN TRAFFIC. I AM AFRAID TO DRIVE THIS CAR. I TOOK IT TO MY DEALERSHIP. THEY PUT IN A NEW SENSOR ($1300). THE LIGHT WAS BACK ON THE NEXT DAY. ANOTHER SENSOR WAS PUT IN. AFTER A MONTH, THE LIGHT IS BACK ON. THE CAR GOES BACK TO THE DEALER TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353454September 6, 2020
STRUCTURE:BODY
FRONT SUNROOF SHATTERED SPONTANEOUSLY. A ROCK DID NOT HIT IT. THE 10,000 PIECES ARE SO TINY THAT THEY DIDN'T SHOW UP IN THE PHOTO I TOOK. THEY ARE STILL IN PLACE IN THE ROOF OF MY CAR. I HAVE ORDERED A REPLACEMENT GLASS AND I HOPE THE LOCAL GLASS MAN IS ABLE TO REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353296September 5, 2020
POWER TRAIN
MY VEHICLE IS A 2012 NISSAN MURANO WITH 111,000 MILES. THE CVT TRANSMISSION STOPPED FUNCTIONING AND NEEDED TO BE REPLACED. MY LOCAL TRANSMISSION SPECIALIST MECHANIC REFUSED TO FIX IT BECAUSE THERE HAVE BEEN SO MANY COMPLAINTS AND LAWSUITS AGAINST NISSAN DUE TO THE CVT TRANSMISSION. BECAUSE OF LEGAL JUDGMENTS AGAINST NISSAN, THE COMPANY EXTENDED WARRANTIES ON MANY VEHICLES UP TO 10 YEARS AND 120,000 MILES. MY 2012 MURANO WAS NOT INCLUDED IN THOSE JUDGMENTS. I GOT THE VEHICLE REPAIRED AT A LOCAL NISSAN DEALER FOR A TOTAL COST OF $5,696.06. I CONTACTED NISSAN DIRECTLY, PROVIDED THE DOCUMENTATION THEY ASKED FOR AND ASKED FOR REIMBURSEMENT. NISSAN DID CONTACT ME, BUT REFUSED TO REIMBURSE ME. I WOULD LIKE TO BE REIMBURSED BY NISSAN BECAUSE OF THE DEFECTIVE CVT TRANSMISSION. I AM FILING A COMPLAINT BECAUSE I BELIEVE THERE NEEDS TO BE A RECALL ON THE CVT TRANSMISSION FOR MY MODEL YEAR BASED ON THE OBVIOUS DEFECTS AS HAVE BEEN PROVEN BY MULTIPLE LAWSUITS AGAINST THE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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