Nissan Murano Complaints

5,967 consumer complaints on file.

#11387778January 12, 2021
ELECTRICAL SYSTEM, SEATS
SMOKE WAS NOTICED INSIDE THE CAR WHILE I WAS DRIVING ON A RURAL FREEWAY IN THE BLUE MOUNTAINS OF OREGON. THE SOURCE OF THE SMOKE APPEARED TO BE THE REAR PASSENGER SET, RIGHT SIDE. I PULLED OVER. WHEN I OPENED THE DOOR ON THE RIGHT SIDE OF THE CAR, A LARGE PLUM OF SMOKE ERUPTED FROM THE REAR SEAT. I THEN NOTICED A BLACK, BURNED HOLE IN THE SEAT MEASURING ABOUT 10IN X 10IN. AS QUICKLY AS IT BEGAN, THE COMBUSTION STOPPED. AFTER A 20-MINUTE WAIT THE SEAT COOLED OFF AND I WAS ABLE TO PROCEED. NOTE THAT THE REAR SEATS WERE IN THE DOWN POSITION, AND PILLOWS WERE PLACED ON THE FLOOR BOARDS WHERE PASSENGER FEET WOULD NORMALLY BE.PHOTO SHOWS DAMAGE TO THE PILLOWS. I SUSPECT THE ORIGIN OF THE FIRE WAS AN ELECTRICAL FAILURE RELATED TO HEATED SEATS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11387524January 11, 2021
UNKNOWN OR OTHER
DRIVER SIDE DOOR REMAINS LOCKED, AND CAN ONLY BE OPENED IF PROPER FORCE IS APPLIED TO THE LOCK AND THE INTERIOR DOOR LATCH IS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387111January 8, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
ABOUT 2 MONTHS AGO, THE DISPLAY WINDOW SHOWING AUDIO SELECTIONS, REARVIEW CAMERA, NAVIGATION, ETC. BEGAN RAPIDLY JUMPING BACK AND FORTH FROM SCREEN TO SCREEN. NOTHING I DID, AFFECTED IT, THUS I WASN'T ABLE TO CHANGE CHANNELS OR GET FULL VIEW WHEN BACKING UP. WHEN IN REVERSE, 2 LINES OF TEXT WERE DISPLAYED, BLOCKING THE CAMERA VIEW. ONE SAID, "DISPLAY SETTINGS", BUT WHEN I PRESSED IT, NOTHING HAPPENED. UPON STARTING THE CAR, THE TIME VARIES AS TO WHEN THE IRREGULARITIES BEGIN. SOMETIMES IT STARTS IMMEDIATELY, BUT OTHER TIMES IT MAY APPEAR NORMAL FOR A FEW MINUTES AND THEN START. BUT ONCE IT STARTS, IT DOESN'T STOP UNTIL THE VEHICLE IS TURNED OFF. IT SEEMS TO BE AN ELECTRICAL ISSUE SINCE NOTHING I'VE TRIED REMEDIES IT. IN THE "WHEN DID THIS HAPPEN" SECTION BELOW, I WILL PUT THE APPROXIMATE DATE THE ISSUE STARTED, BUT AS I SAID, IT IS A CONTINUOUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386913January 7, 2021
SERVICE BRAKES
MY VEHICLE INSPECTION REPORT ON 01/04/2021 RECALL ADVISORY STATED "YOUR VEHICLE HAS ONE OR MORE RECALLS". I FOLLOWED ALL INSTRUCTIONS AND FOUND THAT THERE IS A PROBLEM WITH MY NC VALVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386469January 4, 2021
POWER TRAIN
PURCHASED THE 2015 MURANO WITH 2200 MILES FROM OLYMPIA NISSAN IN OLYMPIA, WA. DID NOT GET THE EXTRA WARRANTY BECAUSE WE TRUSTED NISSAN AND THE CAR WAS BASICALLY NEW. ABOUT TWO YEARS AFTER PURCHASING IT, WE COULD FEEL A SLIGHT HESITATION WHEN ACCELERATING FROM LOW TO HIGHER SPEEDS. IT HAPPENED MORE WHEN DRIVING ON CITY STREETS BUT ALSO HAPPENED PERIODICALLY ON THE FREEWAY. MY HUSBAND THOUGHT IT MIGHT BE THE GAS HE WAS USING. THE MISSING CONTINUED AND GOT PROGRESSIVELY WORSE. HE TOOK HIS CAR IN TO NISSAN FOR ALL HIS OIL CHANGES AND EVERYTHING ELSE THAT THEY SUGGESTED. HE MENTIONED THE PROBLEM BUT THEY COULD NOT FIND ANYTHING. THIS WAS BROUGHT UP DURING THE WARRANTY PERIOD. I STARTED DRIVING THE CAR RECENTLY AFTER MY HUSBAND PASSED AWAY AND IT WAS QUITE OBVIOUS THAT THE PROBLEM HAD GOTTEN MUCH WORSE. I TOOK IT TO GOODYEAR AND HAD THE EJECTORS CLEANED AND SPARK PLUGS REPLACED BUT THIS DID NOT SOLVE THE PROBLEM. GOODYEAR OFFERED TO TAKE IT TO NISSAN TO BE CHECKED ON THEIR COMPUTER. THEY DETERMINED I NEEDED A NEW TRANSMISSION. THIS CAR IS FIVE YEARS OLD WITH 75,000 MILES! AFTER RESEARCHING THE ISSUE, I FOUND THAT THIS HAS BEEN AN ONGOING PROBLEM WITH NISSAN'S CVT TRANSMISSION. I AM ANGRY AND FRUSTRATED. I HAVE A CAR I AM AFRAID TO DRIVE. I BELIEVE THIS SHOULD HAVE BEEN FIXED THROUGH A RECALL OR AN EXTENSION OF THE ORIGINAL WARRANTY. THIS HAS HAPPENED TO MANY PEOPLE. IT'S TIME FOR THE ISSUE TO BE RESOLVED. MY HUSBAND TOOK THE CAR TO NISSAN FAITHFULLY FOR OIL CHANGES AND ANYTHING ELSE THAT CAME UP. THEY NEVER ONCE MENTIONED A PROBLEM WITH THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385782December 31, 2020
VISIBILITY:WINDSHIELD, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT CONDENSATION AND ICE WAS PRESENT ON THE INSIDE OF THE FRONT WINDSHIELD CAUSING A VISIBILITY HAZARD. ALSO, CONDENSATION AND WATER WAS PRESENT INSIDE THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385932December 31, 2020
AIR BAGS
WE RECENTLY BOUGHT AN OUT OF WARRANTY, AS IS 2012 NISSAN MURANO AND THE DASH AIRBAG LIGHT AND PASSENGER AIRBAG LIGHT ARE BOTH ON. THEY NEVER GO OFF AFTER THE INITIAL 7 SECOND WAIT TIME. VEHICLE IN MOTION OR STANDING STILL DOESN'T MATTER. I HAVE SCANNED FOR CODES AND B1018-00 KEEPS COMING BACK AFTER ATTEMPTING TO ERASE. NORMAL SIZED PEOPLE SIT IN THESE TWO SEATS AND USE THEIR SEAT BELTS RELIGIOUSLY SO "MISALIGNED SEATING" IS NOT THE CASE. I HAVE RESEARCHED THIS AND A FEW OTHERS HAVE HAD THE EXACT PROBLEM. THIS IS A SAFETY ITEM THAT SHOULD BE TAKEN CARE OF BY NISSAN REGARDLESS OF MILEAGE AND SUCH BUT I'M SEEING THAT PEOPLE ARE GETTING A "OH WELL" KIND OF RESPONSE FROM NISSAN. IF THERE'S A CLASS ACTION SUIT TO GET IN, I WILL. I HAVE NOT CONTACTED NISSAN ABOUT THIS AS OF YET BUT WILL PROBABLY HAVE TO AT LEAST SPEND BIG DOLLARS TO GET IT SCANNED AND DIAGNOSED AT A DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385050December 26, 2020
SEATS
THE LEFT, DRIVER'S SIDE FRONT SEAT OF MY 2006 NISSAN MURANO BROKE WHILE MY SON WAS DRIVING. THE SUPPORT BRACKET CRACKED COMPLETELY, LEAVING THE SEAT TILTED DOWNWARD SEVERAL INCHES ON THE LEFT SIDE. THE CAR IS DANGEROUS TO DRIVE IN THIS CONDITION BECAUSE THE SEAT IS BOUNCING AT AN ODD ANGLE. I HAVE SEEN MANY COMPLAINTS ONLINE OF THE SAME PROBLEM WITH THE NISSAN MURANO. IT IS HARD TO BELIEVE THAT AN NHTSA RECALL HAS NOT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384662December 23, 2020
STEERING
TL* THE CONTACT OWNS A 2013 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING HOSE CLAMP HAD MALFUNCTIONED CAUSING A POWER STEERING FLUID LEAK. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER COCHRAN NISSAN LOCATED AT 3355 WILLIAM PENN HWY, PITTSBURGH, PA 15235 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384498December 22, 2020
SERVICE BRAKES
MY CAR IS WORKING PERFECTLY FINE AND WITH OIL CHANGE AT NISSAN DEALER (30 DAYS BACK), I FOUND NO ISSUES. TODAY, WHILE DRIVING AT 30-35 MPH, THE BRAKES PEDAL WENT ALL THE WAY TO THE FLOOR AND CAR DID NOT STOP EASILY ON THE TURN. I WAS ALMOST GOING TO HIT ANOTHER CAR BUT SURVIVED. THERE WAS NO PRESSURE IN THE BREAK PEDAL AT ALL. THE SAME THING HAPPENED YEAR OR SO AGO BUT DID NOT REPORT THE ISSUE THINKING THIS MIGHT BE DUE TO BREAK PAD ETC. BUT IT HAPPENED AGAIN AND NOW I DON'T EVEN WANT TO TAKE OUT CAR ON THE ROAD. I CALLED NISSAN NORTH AMERICA AFTER READING SAME ISSUES ON INTERNET AND THEIR RESPONSE WAS PLAIN - "THERE IS NO RECALL ON THIS VEHICLE" AND YOU HAVE TO CHECK WITH DEALER AND FIX AT YOUR OWN COST. MY QUESTION IS - IF THERE ARE SO MANY COMPLAINTS ON THE SAME ISSUE AND HAVE RECALL WITH SAME MODEL FOR 2009, HOW COME 2011 MODEL IS NOT ON THE RECALL? ARE THERE ANY #OF COMPLAINTS/ACCIDENTS NEED TO BE REPORTED BEFORE NISSAN TAKES ANY ACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384208December 19, 2020
SERVICE BRAKES
WHILE DRIVING UNDER NORMAL CONDITIONS, 35-50 MPH, DRY, GOOD, SMOOTH, STRAIGHT ROAD CONDITIONS, I APPLIED THE BRAKES AND THE PEDAL WENT ALMOST TO THE FLOOR BEFORE THE BRAKES STARTED BEING APPLIED. I HAVE SINCE LEARNED OF A RECALL FOR PRIOR MODEL YEARS (18V916000) AND SUBSEQUENT MODEL YEARS OF MY VEHICLE DUE TO ABS PROBLEMS. PART OF THE FIX IS TO REPLACE THE DOT3 FACTORY-SPECIFIED BRAKE FLUID SPECIFIED FOR MY VEHICLE WITH DOT4 BRAKE FLUID DUE TO CORROSION OF BRAKE SYSTEM COMPONENTS. I HAVE DETERMINED THAT IT IS IN FACT AN ABS PROBLEM, AS I CAN NOW SKID THE TIRES DURING HEAVY BRAKING, AND THE ANTI-LOCK BRAKE PUMP DOES NOT ACTIVATE. THE BRAKE PEDAL TRAVELS ABOUT 75 PERCENT OF THE DISTANCE TO THE FLOOR BEFORE ANY BRAKING OF THE VEHICLE OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383459December 15, 2020
POWER TRAIN
TRANSFER CASE CRACKED IN HALF , LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382973December 11, 2020
UNKNOWN OR OTHER
I HAD A TRANSMISSION PUT IN MY MURANO BUT NO ONE CAN PROGRAM IT I'VE ALREADY SPENT 2,300.00 I'M SO FRUSTRATED MY MURANO ONLY HAS 123,000 MILES ON IT NOW THE CAR WANT START ,WON'T SHOW MILEAGE OR ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378341December 7, 2020
AIR BAGS
PASSENGER AIRBAG LIGHT IS ON AND WILL NOT RESET. VEHICLE HAS 116,000 MILES, CODE B1018 CODE WHICH CALLS FOR PASSENGER SEAT SENSOR AND MODULE ASSEMBLY. THIS PART IS PART OF THE SEAT ITSELF WHICH NISSAN CHARGES $4000 FOR. THIS IS A SAFETY ISSUE BECAUSE NO ONE IS GOING TO PAY $4000 PLUS COST TO INSTALL JUST TO HAVE A PASSENGER AIRBAG. THIS COULD RESULT IN INJURY OR DEATH THAT MIGHT OTHERWISE BE AVOIDED IF THE COST TO REPAIR WAS REASONABLE. NISSAN HAD A FLAWED DESIGN WHERE THE INEXPENSIVE PARTS WERE NOT SEPARATE FROM THE VERY EXPENSIVE SEAT. I HAVE CONTACTED NISSAN AND THEY HAVE NO INTEREST IN HELPING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378184December 6, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, WHEELS
TRANSMISSION WENT ONLY HAD THE SUV FOR 4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378032December 5, 2020
AIR BAGS
MY 2012 NISSAN MURANO HAS APPROX 119,000 MILES ON IT. THE PASSENGER SIDE AIR BAG LIGHT STAYS ON INDICATING THAT THE AIRBAG IS OFF, EVEN WHEN THERE IS SOMEONE IN THE PASSENGER'S SEAT, EVEN WHEN IT'S A FULL GROWN ADULT. IN ADDITION, I HAVE A FLASHING RED AIRBAG LIGHT ON MY DASH AS WELL. AFTER A COUPLE WEEKS OF THIS, I TOOK MY VEHICLE TO THE DEALER AS LISTED IN THE MANUAL. THEY SAID THE SENSOR WENT OUT AND THE ENTIRE SEAT CUSHION FOR THE PASSENGER SIDE WOULD NEED TO BE REPLACED AT A COST OF ~$5300. I ONLY PAID $11000 FOR THE VEHICLE TO BEGIN WITH. THERE'S NO WAY I WILL BE PAYING HALF THE VEHICLE'S WORTH FOR A BASIC SAFETY NECESSITY. I BELIEVE THE MANUFACTURER SHOULD PAY FOR ANY COSTS RELATED TO A SAFETY ISSUE SUCH AS THIS AND IT APPEARS THAT I'M NOT THE ONLY VEHICLE OWNER EXPERIENCING THIS ISSUE. PLEASE RECTIFY THE SITUATION AND DO A RECALL FOR THESE AIRBAGS OR FOR THE SENSORS IN THE SEAT CUSHIONS. IT'S NOT RIGHT TO PUT US ALL IN DANGER LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377512December 2, 2020
AIR BAGS, SERVICE BRAKES, WHEELS
TOOK IN MY VEHICLE THIS MORNING TO GET 4 RECALLS FIXED, AND DEALERSHIP STATED THEY COULD ONLY FIX ONE OF THE 4 ISSUES. SPOKE TO A REPRESENTATIVE AND SHE STATED THE ISSUES FOR THE MODEL OF THE SUV WERE NOT INCLUDED IN THE VIN NUMBER, THEREFORE THE DEALERSHIP COULDN'T ASSIST WITH ALL 4 ISSUES. THE LIGHTS ON THE DASHBOARD OF THE SUV ARE ON AND ALL PERTAIN TO THE 4 ISSUES NOT INCLUDED IN THE VIN. HOW CAN I GET THESE INCLUDED IN THE VIN NUMBER SO THE DEALERSHIP CAN FIX THE ISSUES? THE ISSUES ARE AS FOLLOW: NHTSA CAMPAIGN NUMBER: 18V916000 NHTSA CAMPAIGN NUMBER: 09V393000 NHTSA CAMPAIGN NUMBER: 08V521000 NHTSA CAMPAIGN NUMBER: 08V066000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377394December 1, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON A HIGHWAY AND SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A LOUD BANG NEXT TO ME AND THEN I HEARD BROKEN GLASS ABOVE MY HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377083November 30, 2020
POWER TRAIN
MY VEHICLE INTERMITTENTLY LOSES POWER WHEN GOING UPHILL OR ACCELERATING. FOR EXAMPLE, TWO DAYS AGO I WAS DRIVING UP STEEP HILLS IN THE TN MOUNTAINS AT LESS THAN 20 MPH. WHILE ACCELERATING THE VEHICLE LOST POWER. I SMASHED THE ACCELERATOR TO THE FLOOR AND NOTHING HAPPENED. I STOPPED THE VEHICLE AND PUT IT INTO PARK, AND THEN BACK TO DRIVE. THE VEHICLE WAS ABLE TO ACCELERATE AS NORMAL. SOMETIMES THIS SAME ISSUE HAPPENS WHILE ACCELERATING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377148November 30, 2020
STRUCTURE:BODY, SUSPENSION
THE REAR CHASSIS SEVERELY RUSTED THROUGH CAUSING THE REAR LOWER CONTROL ARM TO BREAK OFF CAUSING THE WHEEL TO SEVERELY SIT AT AN OFF-ANGLE. RENDERING THE CAR INOPERABLE AND CANNOT BE DRIVEN FOR FEAR OF TIRES FLYING OFF. PURCHASED AT $6000 W/84,000 MILE CAR NOW HAS ONLY 113,000 MILES.THE CAR BODY AND THE INTERIOR IS IN EXCELLENT CONDITION. SON RARELY USED THE CAR WHILE AT COLLEGE AS HE LIVED ON CAMPUS. NOW HE HAS NO CAR AS THE CAR IS DANGEROUS AND INOPERABLE. SEEN A LARGE NUMBER OF RUSTED COMPLAINTS ONLINE REGARDING NISSAN AND IT NEEDS TO BE RECALLED AND FIXED. HE HAD THE CAR ONLY 3 YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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