Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10481538October 23, 2012
ELECTRICAL SYSTEM
THE WARNING LIGHT KEEPS COMING ON SAYING THE BACK HATCH IS OPEN WHICH MAKES MY AUTOMATIC DOOR LOCKS CONSTANTLY OPEN AND CLOSE. I TOOK IT TO NISSAN AND THEY SAY THE BACK HATCH LATCH ASSEMBLY NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481482October 22, 2012
EQUIPMENT, ELECTRICAL SYSTEM
THE KEYLESS REMOTE APPEARS TO LOCK THE DOORS AND SET THE SECURITY SYSTEM. THE DOOR HANDLE WAS PULLED ALLOWING ENTRY INTO THE CAR WHILE IT WAS THOUGHT TO BE LOCKED. THE ALARM SOUNDS BUT THE CAR CAN BE ACCESSED WHEN IT APPEARS AND SOUNDS AS IF IT IS PROPERLY LOCKED. ONLY THE DRIVERS DOOR LOCKS. THE DOOR CAN BE OPENED WHILE IN MOTION FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475110September 11, 2012
LATCHES/LOCKS/LINKAGES
I OWN A 2009 NISSAN MURANO S MODEL. MY DRIVER'S SIDE DOOR POWER LOCK JAMMED 3 DAYS AGO FOR NO APPARENT REASON WHATSOEVER. I WENT TO WORK AND WHEN I CAME OUT THE KEYLESS ENTRY KEY DID NOT UNLOCK THE DRIVER'S SIDE DOOR. ALL OTHER DOORS WERE FINE. I BROUGHT IT THE DEALER ON MONDAY WHO COULD NOT GET THE DOOR UNLOCKED AND THEN NOTIFIED ME THAT THE DOOR PANEL ACCESS WAS IN THE PART OF THE CAR INACCESSIBLE BECAUSE THEY COULD NOT GET THE DOOR OPENED AT ALL. I WAS ASKED TO BRING THE CAR BACK TO NISSAN. I WILL UPDATE THIS COMPLAINT AT THAT TIME. RIGHT NOW THIS IS A SERIOUS SAFETY ISSUE, NOT TO MENTION THE INCONVENIENCE TO ME AS A CUSTOMER CLIMBING OVER THE CENTER CONSOLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474527September 10, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE CONTACT WAS INFORMED OF RECALL NHTSA CAMPAIGN ID NUMBER: 08V521000 (AIR BAG). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 51,000. UPDATED 10/17/12 *CN UPDATED 10/24/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472532August 26, 2012
ELECTRICAL SYSTEM, STEERING
PROBLEM WITH THE TILT AND TELESCOPE OF THE STEERING COLUMN. WHEN TURNING ON THE CAR, GEARS SEEM TO BE GRINDING AND THE AUTOMATIC FEATURE NO LONGER WORKS. WHEEL DOES NOT RETURN TO THE PRE-SET LOCATION. ALSO THE AUTO SEAT FEATURE DOES NOT RETURN TO THE PRE-SET LOCATION. THERE'S A BIG PROBLEM WITH THE ELECTRICAL SYSTEM IN THE 2009 NISSAN MURANO. A COUPLE OF MONTHS AGO, IT COST ME OVER $500 TO GET THE REAR HATCH DOOR FIXED WHEN ALL OF A SUDDEN IT LOCKED SHUT. OF COURSE, THERE'S NO WAY TO UNLOCK THIS MANUALLY FROM INSIDE THE VEHICLE AND THIS COULD BE A POTENTIAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466634July 19, 2012
ENGINE
I WAS DRIVING THIS CAR AND IT FEELS LIKE IT IS CHOKING OR RUNNING OUT OF GAS ( WHEN IT HAS GAS IN THE TANK) AND ENGINE STOPS IN THE MIDDLE OF THE ROAD OR FREEWAY AND STEERING WHEEL BECOMES VERY HARD. WHEN IT HAPPENED FIRST I TOOK IT TO MY LOCAL NISSAN DEALER SHIPR (TROPHY NISSAN MESQUITE TX) THEY SAID THE MY AIR FLOW METER AND SENSOR WAS BAD THEY CHANGED IT AND CHARGED ME $700.00 I TOOK THE CAR HOME AFTER 3-4 DAYS SAME PROBLEM AGAIN VEHICLE ENGINE STOP WHILE DRIVING ON THE ROAD. I TOOK THE VEHICLE BACK TO TROPHY NISSAN AND THEY KEPT VEHICLE FOR ABOUT 4 DAYS AND TOLD ME THAT THEY CAN NOT DUPLICATE THE PROBLEM . AGAIN I TOOK THE VEHICLE WITH ME AND NEXT DAY I HAVE THE SAME PROBLEM IT FEELS LIKE CHOKING AND ENGINE STOPS IN THE MIDDLE OF THE ROAD. IT IS REALLY DANGEROUS TO DRIVE THIS VEHICLE IN THIS CONDITION, I AM NOT GETTING ANY HELP FROM NISSAN DEALER SHIP TROPHY NISSAN IN MESQUITE TX . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461873June 15, 2012
FUEL SYSTEM, GASOLINE
WE OWNS A 2009 NISSAN MURANO. WHILE STARTING THE CAR, WE NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS STARTED OR IN MOTION OR WHEN AC WAS ON PRIOR TO STARTING THE CAR. AFTER THIS ISSUE THE SERVICE ENGINE SOON LIGHT ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO US THAT FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE AUTHORIZED DEALER MENTIONED OTHER CARS HAVE HAD SAME PROBLEM AND THIS MODEL MIGHT BE COVERED UNDER A RECALL BUT IT WAS NOT BASED ON THE VIN NUMBER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE DEALER WILL CHARGE $450 TO REPAIR THE ISSUE WHICH IS AN ISSUE FOR OTHER NISSAN CARS. WE ARE PAYING THE DEALER TO FIX THE ISSUE BUT THIS SHOULD NOT BE CHARGED TO CUSTOMER IF THE ISSUE IS WITH OTHER NISSAN CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460415June 3, 2012
ENGINE
VEHICLE WAS IN SHOP FOR MAJOR (60K) MAINTENANCE. INSPECTIONS SHOWED SOME LEAKAGE OF COOLANT FROM TOP OF ENGINE, DIAGNOSIS CONFIRMED AS LEAKING HEAD GASKETS. HAVE PURSUED COMPLAINTS WITH NISSAN DEALER AND NISSAN CONSUMER AFFAIRS. THIS IS A MAJOR DEFECT REQUIRING EXPENSIVE REPAIR IF NOT CORRECTED COULD LEAD TO ENGINE OVERHEATING AND FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459066May 21, 2012
ENGINE
I WAS DRIVING AT ABOUT 25-30 MPH AND THE ENGINE JUST SHUT DOWN.. NO WARNINGS NO LIGHTS JUST STOPPED IN DRIVE.. I THEN TRIED TO START IT PUTTING IT IN PARK AND COULD NOT TRIED ABOUT 25 MIN. I FINALLY GOT IT STARTED BY PUTTING MY FOOT ON THE BRAKE AND PUSHING THE START BUTTON AND THEN QUICKLY HITTING THE GAS, ONCE GETTING IT STARTED I PULLED IT OVER OFF THE ROAD AND LET IT IDLE. I WAS ABLE TO GET IT HOME WITH OUT ANYMORE PROBLEMS.. I THEN TOOK IT TOO MY NISSAN DEALER AND THEY COULD NOT FIND ANYTHING WRONG COMPUTER DID NOT READ ANY ERRORS.. I ONLY HAVE 25000 MILES ON THE CAR AND IS LESS THEN 3 YEARS OLD AND ALWAYS SERVICED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458852May 17, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR EMITTED A LOUD NOISE WHEN IT WAS OPENED OR CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LOCK ACTUATOR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 137,785.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457248May 3, 2012
STEERING
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED WHILE ATTEMPTING TO ADJUST THE STEERING WHEEL, IT BECAME STUCK IN THE UP POSITION AND COULD NOT BE LOWERED. SINCE THE CONTACT WAS UNABLE TO LOWER THE STEERING WHEEL IT WAS DIFFICULT TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TILT MOTOR FOR THE STEERING WHEEL WAS DEFECTIVE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457249May 3, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THE VEHICLE HAD A KEYLESS LOCK AND THE FRONT DRIVER'S SIDE WOULD NOT LOCK WITH THE REMOTE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE ACTUATOR FAILED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456845April 30, 2012
STEERING:RACK AND PINION
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE RACK AND PINION LEAKED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A LOT OF NOISE AND HAD TO CONSTANTLY HAVE TO HAVE THE POWER STEERING FLUID REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 101,000. UPDATED 6/4/12 *CN UPDATED 06/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456757April 28, 2012
AIR BAGS
THE OCCUPANT SENSOR FAILED WHICH DISABLES THE ENTIRE AIRBAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452965March 26, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
PASSENGER DOOR WON'T OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452462March 20, 2012
AIR BAGS
DASHBOARD AIR BAG WARNING LIGHT BEGAN FLASHING. SUBSEQUENT TRIP TO THE DEALER DIAGNOSED A DEFECTIVE PASSENGER SEAT SENSOR, WHICH IS BUILT IN TO THE SEAT BOTTOM, SO THE ENTIRE UNIT MUST BE REPLACED. ALTHOUGH I HAD PURCHASED AN EXTENDED WARRANTY, THAT PART WAS NOT COVERED AND THE SEAT BOTTOM MUST BE REPLACED AS IT IS A SAFETY ISSUE. FORWARDED A REQUEST FOR ASSISTANCE TO NISSAN USA, AND THE JURY IS STILL OUT ON THAT MOVE. THERE HAVE BEEN VERY FEW PASSENGERS IN THAT AUTOMOBILE, WITH THE GREAT MAJORITY OF THE MILES ON THE CAR BEING DRIVER ONLY MILES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450142March 3, 2012
AIR BAGS
ON APPROX. 10 JAN 2012 THE AIRBAG LIGHT ON THE DASH BEGAN FLASHING. I MADE AN APPOINTMENT WITH JOHN LEE NISSAN TO HAVE IT CHECKED AND SERVICED. AFTER RESEARCHING THE CODES THE DEALER DETERMINED THE AIR BAG SENSOR IN THE PASSENGER SEAT CUSHION FAILED. THE SENSOR IS BUILT INTO THE SEAT CUSHION THEREFORE REQUIRING A NEW SEAT. THE VEHICLE IS OUT OF WARRANTY SO I OPENED A CASE WITH NISSAN CONSUMER AFFAIRS (NCA). FILE # 7357731. THE SERVICE MANGER AT JOHN LEE NISSAN SENT HIS REPORT TO NCA WITH HIS DETERMINATION THAT GIVEN THE FAILURE IS A DIRECT RESULT OF ENGINEERING AND A SAFETY CONCERN FOR THE PUBLIC, NCA SHOULD COVER THE COST OF REPAIRS. NISSAN HAS HAD VIN SPECIFIC RECALLS FOR SEAT-SEATBELT-AIRBAG COMPONENTS IN 2009. SEE RECALL INFORMATION LISTED BELOW. I POINTED OUT TO THE DEALER AND TO NCA THE LISTED RECALL BUT THEY INFORMED ME IT DID NOT INCLUDE MY VIN. AFTER NUMEROUS CONVERSATIONS WITH [XXX]AT NCA HE ALSO FELT THE REPAIR SHOULD BE COVERED BY NISSAN. HE WAS NOT ABLE TO MAKE A DECISION DUE TO THE CASE BEING ELEVATED TO A HIGHER TEAR WITHIN NCA. NCA HAS DENIED THE CLAIM. RELEASE: NISSAN NORTH AMERICA, INC. 20081007 COMPONENT: SUMMERY NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU). CONSEQUENCES: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. NISSAN NORTH AMERICA, INC. 20081007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449017February 22, 2012
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
HEAD GASKET LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448297February 17, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO THE CONTACT THAT TWO FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PERMANENT DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATE 03/01/12 *BF THE CONSUMER STATED THE MANUFACTURER REFUSED TO MAKE ANY REPAIRS. THE FAILURE USUALLY OCCURRED WHEN THE FUEL TANK WAS LESS THAN 1/2 FULL. UPDATED 03/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447527February 11, 2012
WHEELS, TIRES
THIS IS A SERIOUS SAFETY HAZARD. THE NUT HOLDING THE TPMS SENSOR/TIRE FILL VALVE FAILED CATASTROPHICALLY WITH 2 LONGITUDINAL CRACKS WHILE TRAVELING 70 MPH ON INTERSTATE 5 NEAR VALENCIA, CALIFORNIA. TIRE PRESSURE RELEASED SUDDENLY (NO PREVIOUS WARNING BY THE TPMS SYSTEM). THE CAR PULLED STRONGLY TO THE LEFT (FAILURE WAS IN THE FRONT LEFT TIRE). REGAINED CONTROL OF THE CAR AND PULLED OFF TO SHOULDER. NUT SHOWS EVIDENCE OF CORROSION AND DIRT IN ONE OF THE TWO CRACKS. TIRE WAS UNDAMAGED BY ANY ROAD HAZARD, ONLY THE TPMS SENSOR/FILL VALVE WAS LOOSE IN THE WHEEL, AND THE NUT CAME APART WHEN HAND INSPECTING THE VALVE. A NISSAN SERVICE BULLETIN EXISTS FOR CORRODED NUTS IN EASTERN STATES WHERE SALT IS USED ON ROADS, HOWEVER THIS VEHICLE HAS STRICTLY BEEN IN CALIFORNIA, WITH LESS THAN 10 TRIPS TO SKI AREAS IN CALIFORNIA, WHICH DOES NOT USE SALT ON ITS ROADS. TIRE AND NUT ARE AVAILABLE FOR INSPECTION. THIS APPEARS TO BE A SIGNIFICANT SAFETY ISSUE AS CONTROL OF THE VEHICLE IS AT RISK DUE TO THE SUDDEN NATURE OF THE TIRE PRESSURE LOSS AND DEFLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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