Nissan Murano Complaints

5,967 consumer complaints on file.

#10142536November 13, 2005
ENGINE AND ENGINE COOLING, WHEELS
I HAVE A 2004 NISSAN MURANO I PURCHASED THE VEHICLE NEW AT 3000 MILES THE ENGINE BLEW AND NISSAN REPAIRED IT AND SPENT $14,000 TO REPAIR. NOW I HAVE BEEN CONTACTING NISSAN AND TELLING THEM THAT MY TIRES ARE BALD IN THE INSIDE FROM THE ENGINE BEING TAKEN OUT BECAUSE THEY DID NOT ALIGN IT RIGHT AND I HAVE A FOUL SMELL OF ANTIFREEZE IN THE VEHICLE AND THAT THE ENGINE IS KNOCKING AGAIN. BUT INSTEAD THEY TELL ME THAT THERE IS NOTHING WRONG WITH THE VEHICLE. I HAD SPOKEN TO SOMEONE AT NISSAN OF STATEN ISLAND AND HE WAS VERY NASTY AND EVEN TOLD ME NOT TO BRING MY CAR THERE. I NEED HELP WHAT CAN I DO PLEASE HELP ME I WANT TO GIVE THIS CAR UP I DON'T WANT THE PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141901November 7, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE TRAVELING SOUTH BOUND ON HWY 95 NEEDLES CALIFORNIA IN A 35 MPH ZONE APIECE OF DEBRIS (POSSIBLY VEHICLE FENDER MOLDING STRIP) STRUCK THE GAS TANK OF OUR 2005 NISSAN MURANO CAUSING THE TANK TO RUPTURE. THE VEHICLE WAS TOWED TO COPPER CANYON NISSAN (LAKE HAVASUE AZ) WHERE THE TANK WILL BE REPLACED. THE COST FOR REPLACEMENT WILL EXCEED $750.00, NOT INCLUDING LOSS OF FUEL. MY WIFE WHO WAS DRIVING AT THE TIME IS NINE MONTHS PREGNANT AND UPON PARKING THE VEHICLE AT HER WORK LOCATION WAS INFORMED OF THE LEAK. THE POSSIBLE HAZARDS WITH THIS ARE TREMENDOUS. THE FIRE DEPARTMENT WAS NOTIFIED SO THEY COULD PLACE QUICK SPILL CLEAN UP DUE TO THE FUEL LEAKING ON, AND RUNNING DOWN THE STREET. THE TANKS RUPTURE WAS CATASTROPHIC CAUSING THE FUEL LEAK TO BE EXCESSIVE AND FROM MULTIPLE HOLES. THE TOW TRUCK OPERATOR INCREASED THE HOLE TO RELEASE THE REST OF THE FUEL FOR TRANSPORTATION. HE (TOW DRIVER) STATED THAT THE RUPTURE WAS SIGNIFICANT AND DANGEROUS. THE SERVICE DEPARTMENT WAS NOTIFIED OF THE NHTSA FINDING AND STATEMENT ON 9-21-05 (RE: OPENING INVESTIGATION INTO MURANO TANK LEAKS FROM ROAD DEBRIS) AT WHICH TIME THEY STATED THEY WERE UNAWARE OF SUCH A PROBLEM BUT WOULD CONTACT NISSAN. I WILL ALSO BE FOLLOWING UP A COMPLAINT TO NISSAN ABOUT THIS POSSIBLE HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141464November 1, 2005
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHILE DRIVING, BRAKE WARNING LAMP SUDDENLY CAME ON. ACCELERATOR STOPPED RESPONDING. THEN EVENTUALLY, THE ENGINE DIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141166October 28, 2005
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHEN USING THE TURN SIGNALS, IT IS TOO EASY TO CAUSE THE HEADLIGHT CONTROL RING TO ROTATE, TURNING THE HEADLIGHTS OFF. HAS HAPPENED ON SEVERAL OCCASIONS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138689October 26, 2005
WHEELS, SUSPENSION
DT: 2003 NISSAN MURANO. THE CONSUMER WAS AFRAID TO DRIVE THE VEHICLE BECAUSE IT MADE A LOT OF NOISE AROUND THE WHEEL ON THE RIGHT HAND SIDE. THE CONSUMER CONTACTED THE DEALERSHIP, AND THEY SUGGESTED THAT THERE WAS NOTHING WRONG WITH VEHICLE. THE CONSUMER CONTACTED THE MANUFACTURER, AND RECEIVED CLAIM NUMBER 5077823. THEY STATED THAT THEY WOULD CALL THE CONSUMER. NISSAN HAD NOT RETURNED THE PHONE CALL. THE VEHICLE HAD BEEN MAKING NOISE FOR ABOUT A YEAR AND FELT UNSAFE DRIVING THE VEHICLE. *AK SCREECHING NOISES WERE HEARD WHEN MAKING TURNS. *SC UPDATED 11/2/2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140393October 20, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
REGARDING THE NHTSA INVESTIGATION OF A PROBLEM WITH THE FUEL TANK OF THE NISSAN MURANO WHERE THE FUEL TANK IS SUSCEPTIBLE TO PUNCTURES FROM ROAD DEBRIS DURING NORMAL DRIVING CONDITIONS. I HAD THE EXACT SAME PROBLEM. ON AUG 27TH, 2005 WHILE DRIVING FROM FLORIDA TO TORONTO ON HIGHWAY I-95 A PIECE OF DEBRIS ON THE ROAD HIT A LOWER CORNER OF THE GAS TANK OF MY 2005 NISSAN MURANO, MAKING A CRACK IN THAT SPOT. I NOTICED THE GAS LEVEL DROPPING FAST AND PULLED OVER 2 TO 3 MILES AHEAD AT EXIT 53, WALTERBORO, SC AND VERIFIED THE GAS TANK WAS PUNCTURED. I CALLED THE NISSAN ROADSIDE SERVICE, THEY ADVISED TO CALL THE LOCAL POLICE TO GET A REPORT AND THE FIRE DEPARTMENT TO ENSURE THE CAR WAS SAFE FOR TOWING. NOBODY WAS INJURED. THE CAR WAS TAKEN TO A DEALERSHIP IN ORANGEBURG, SC THE NEXT MONDAY WHERE THEY ORDERED A TANK. I CALLED NISSAN CONSUMER AFFAIRS, EXPLAINED EVERYTHING, THEY OPENED A CASE TO HELP SPEED UP THE SHIPMENT OF THE TANK. THEY HAVE A RECORD OF THE PROBLEM. THE CAR WAS READY ON AUG 31ST, 2005. I HAVE A CLAIM NUMBER FROM NISSAN ROADSIDE SERVICE. ANOTHER INTERESTING THING IS THAT WHEN I GOT THE CAR BRAND NEW FROM THE DEALERSHIP, A MONTH BEFORE THE PREVIOUS INCIDENT, ON JULY 23RD, 2005, IT HAD A LEAK IN THE GAS TANK. IT STARTED WITH A SMELL OF GAS AND THE "SERVICE ENGINE SOON" INDICATOR LIT AT ALL THE TIMES. THAT HAPPENED WITHIN A DAY OF GETTING THE CAR. THE DEALERSHIP REPLACED THE TANK, THE SMELL WAS GONE, BUT NOT THE PROBLEM WITH THE "SERVICE ENGINE SOON" INDICATOR. AFTER A NUMBER OF EMISSION TESTS THEY ALSO REPLACED A VALVE IN THE EXHAUST CONDUCT THAT RUNS FROM THE GAS TANK TO THE CAR EXHAUST. AFTER THAT THE INDICATOR CAME BACK ON, SO THEY REPLACED THE CAR COMPUTER. THIS TIME THE PROBLEM WAS RESOLVED, OR AT LEAST IT HAS NOT HAPPENED AGAIN. IT'S FAIR TO SAY THE DEALERSHIP SERVICE PEOPLE WERE VERY HELPFUL AND NOTIFIED NISSAN RIGHT AWAY TO GET THEM INVOLVE SINCE THE START. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137823October 20, 2005
VISIBILITY:WINDSHIELD, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE WINDSHIELD IS DISTORTED. THE GLASS IS WAVY, AND IT IS HARD TO SEE OUT OF. THE WINDSHIELD THE PROBLEM WAS WITH THE OUTER SIDES OF THE WINDSHIELD. THE CONSUMER NOTICED THE PROBLEM ABOUT TWO WEEKS AFTER PURCHASING IT. THIS OCCURRED ON APRIL 5, 2005. WHEN THE CONSUMER WENT TO TWO DIFFERENT DEALERSHIPS, HE WAS ADVISED THAT EVERY VEHICLE OF THAT YEAR, MAKE, AND MODEL HAD THE SAME PROBLEM. WHEN HE CONTACTED THE MANUFACTURER, THEY SAID THAT THEY WERE MADE THAT WAY. THE CONTACT STATES THAT THE VEHICLE WAS SUPPOSED TO BE A 4-WHEEL DRIVE, BUT IT IS ONLY AN ALL WHEEL DRIVE VEHICLE WHEN THE ROAD IS WET. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139880October 17, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
GASOLINE TANK PUNCTURED WHILE DRIVING NORMAL HIGHWAY SPEEDS - BY DEBRIS IN THE ROAD. BOTH GASOLINE AND RADIATOR FLUID SPILLED FROM MY CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140994October 14, 2005
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
VEHICLE'S BRAKE PEDAL IS HIGHER THAN THE GAS PEDAL. *TS THE CONSUMER HAS TO LIFT HIS FOOT UP OFF THE GAS AND UP AND OVER TO THE BRAKE PEDAL. THE CONSUMER FEELS THAT THIS CONDITION ADDS TO BRAKING TIME AND RESULTS IN EXTENDED STOPPING DISTANCE. THE DEALER HAS BEEN NOTIFIED OF THIS PROBLEM BUT THEY CLAIM THAT THIS IS THE DESIGN OF THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139276October 11, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
PUNCTURED GAS TANK FROM DEBRIS ON HIGHWAY. NO WARNING LIGHTS, ETC.. DROVE 45 MILES LEAKING GAS. DIDN'T REALIZE IT UNTIL WE STOPPED THE CAR AND SMELLED GASOLINE VERY STRONGLY. HAD CAR TOWED TO DEALERSHIP FOR REPLACEMENT OF GAS TANK (WHICH TOOK 3 EFFORTS TO GET IT RIGHT) VERY CONCERNED AS TO HOW EASY IT WAS TO HAVE GAS TANK PUNCTURED, EITHER FROM MATERIAL IT'S MADE OF OR LOCATION. PROBABLY BOTH! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139096October 8, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ON AUGUST 17, 2005 AT APPROXIMATELY 1:30 P.M. I WAS DRIVING MY 2003 NISSAN MURANO SUV ON I-88 IN SUBURBAN CHICAGO AT ABOUT 35-40 MPH. WHEN I RAN OVER A PIECE OF METAL DEBRIS. THIS RESULTED IN MY VEHICLE'S GAS TANK BEING PUNCTURED. (THE TANK HAS SUBSEQUENTLY BEEN REPLACED) NO OTHER DAMAGE WAS INCURRED. NO ONE WAS INJURED. NO OTHER VEHICLES WERE INVOLVED. I DO NOT KNOW IF THE NISSAN DEALER KEPT THE OLD GAS TANK. I SAW THE DAMAGED TANK AFTER IT WAS REMOVED. THERE WAS A HOLE IN IT THE SIZE OF A QUARTER. I DID NOT REALIZE THE GAS TANK WAS MADE OF PLASTIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138771October 6, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: CONTACT OWNS A 2004 NISSAN MIRANO. HE RECEIVED RECALL 05V319000 ABOUT ONE-TWO MONTHS AGO CONCERNING THE ALTERNATOR. HE CONTACTED A DEALER ABOUT 2 WEEKS AFTER RECEIVING THE LETTER. THEY TOLD HIM THEY HAD NO PARTS ,AND DID NOT KNOW WHEN THEY WOULD GET THE PARTS. THEY REFUSED TO TAKE THE CONTACT'S PHONE NUMBER BECAUSE THEY DID NOT HAVE A CLUE WHEN THEY WOULD GET THE PARTS. THE CONTACT CALLED THE NISSAN HOT LINE NUMBER, AND THEY GAVE HIM A FILE NUMBER/ ALSO, THEY TOLD HIM THEY WOULD CALL HIM. THEY HAVE NOT CALLED HIM BACK. THE CONTACT CALLED THEM BACK THREE TIMES SINCE THEN , AND EACH TIME THEY SAID THEY WILL CALL HIM BACK, BUT THEY HAVE NOT. THIS DEALER WAS THE CLOSEST DEALER TO HIM, THEREFORE, HE HAS NOT NOTIFIED ANOTHER DEALER. HE DID NOT KNOW OF A ANOTHER DEALER CLOSE TO HIM AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138885October 6, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MY VEHICLE IS AT 22,000 MILES. I AM ON MY WAY TO WORK, WHEN THE CHECK ENGINE LIGHT SUDDENLY COMES ON. NO SOONER THAN THE LIGHT CAME ON, MY CAR SUDDENLY LOOSES POWER, AND COASTS TO A STOP. I CALLED GILES NISSAN OF LAFAYETTE, LA, AND HAD THE VEHICLE TOWED IN. I HAD AN APPOINTMENT SET UP FROM 2 WEEKS BEFORE THIS FOR THE ALTERNATOR RECALL AND BECAUSE MY CD PLAYER KEPT SAYING CHECK DISC, AND WOULD NOT PLAY A CD. THIS HAPPENED THE WEDNESDAY BEFORE MY SCHEDULED APPOINTMENT. SO MY CAR IS AT NISSAN OVERNIGHT BEFORE I GET A CALL SAYING THEY ARE JUST GETTING TO MY CAR, AND THAT THEY DO NOT HAVE A LOANER FOR ME. I WAS TOLD THAT IT WAS THE "THROTTLE POSITION SENSOR" THAT WAS BAD, AND THAT THEY HAD OVERNIGHTED THE PART, BUT THAT THE ALTERNATOR AND CD PLAYER WOULD TAKE LONGER. WHICH REALLY BLEW MY MIND, SINCE I HAD AN APPOINTMENT TO HAVE THOSE TWO THINGS FIXED. AFTER ALMOST 5 DAYS WITHOUT A VEHICLE, WE BUGGED THE DEALERSHIP ENOUGH, THAT THEY FINALLY GOT ME A LOANER CAR. ON THE MONDAY. ON WEDNESDAY, THEY CALLED AND SAID MY CAR WAS READY. I PICKED THE CAR UP, AND ON MY WAY HOME, THE CHECK ENGINE LIGHT CAME ON AGAIN. I WAS SO AFRAID THAT THE CAR WOULD STOP ON ME AGAIN, AND NOW I'M IN THE MIDDLE OF 5:00 TRAFFIC. THE CAR IS SPUTTERING. KIND OF JUMPING. IDLING REALLY HIGH, AND THEN WHEN I GO TO STOP, THE CAR'S RPMS JUMP UP ABOVE 1, AND THEN BACK DOWN BEFORE STOPPING. THIS CAUSES THE CAR TO JUMP FORWARD OR JERK FORWARD A BIT. I DROPPED THE CAR OFF THIS MORNING, AND THEY SAID NOW ONE OF THE CYLINDERS IS MISFIRING. I DON'T KNOW WHY MY CAR WAS GIVEN BACK TO ME IF IT WAS NOT FIXED. THE PROBLEMS I AM HAVING A SERIOUS. THESE COULD BE POTENTIALLY DEADLY PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138892October 6, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I LOST ENGINE POWER WHILE IN MOTION AND HIT A POLE. RELATED TO NHTSA RECALL ID NUMBER: 05V319000. SAME ISSUE HAPPENED 5-27-05. RECALL DATE JULY 14, WAS NOT NOTIFIED OF RECALL. CAR WAS IN NISSAN DEALERSHIP ON 3 OCCASIONS SINCE ORIGINAL REPAIR, AND HAD JUST LEFT THE SHOP 3 DAYS PRIOR TO ENGINE FAILURE AND COLLISION. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10137060October 6, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT: THE CONSUMER STATED WHILE DRIVING AT 55 MPH HE HIT ROAD DEBRIS AND IT PUNCTURED THE GAS TANK ON HIS 2004 NISSAN MURANO. THE CONSUMER SAW AN ARTICLE IN THE WALL STREET JOURNAL ABOUT A SIMILAR SITUATION. THE VEHICLE WAS FIXED BY A REPAIRMAN. THE CONSUMER CONTACTED NISSAN AND THEY SAID THAT IF THERE WAS A RECALL THEY WOULD CONTACT HIM. THE DEALER HAS NOT BEEN CONTACTED AT THIS TIME. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138543October 4, 2005
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONSUMER STATES THAT THE 2003 NISSAN MURANO EXPERIENCED A LOSS OF POWER WHILE DRIVING AT 20 MPH. THE VDC OFF AND THE SLIP WHERE THE LIGHTS T CAME ON IN THE DASHBOARD. THESE LIGHTS CAME ON THE FIRST TIME THAT THIS HAPPENED. THE NEXT TIME THAT THE LOSS OF POWER WAS EXPERIENCED THE LIGHT DID NOT COME ON. THE CAR HAS BEEN AT THE DEALERSHIP TWICE FOR THIS ISSUE. THE DEALER HAS NO IDEA WHY THE CAR IS DOING THIS, SPECIFICALLY STATES THE CONSUMER. THE CONSUMER HAS CONTACTED NISSAN DIRECTLY BY MAIL AND RECEIVED A MESSAGE FROM NISSAN THAT THEY WANTED TO SCHEDULE A FINAL REPAIR ATTEMPT AT THE DEALERSHIP. THE MURANOS SHIFTER WAS ALSO STICKING, AND YOU COULD NOT GET THE CAR TO GO INTO PARK OR REVERSE. THE CAR WOULD NOT GO ANY HIGHER THAN NEUTRAL. THE CAR HAS BEEN IN THE DEALERSHIP THREE TIMES FOR THIS PROBLEM. THE OWNERS OF THE CAR HAVE FILED FOR THE LEMON LAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137331September 29, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT: THE CONSUMER'S VEHICLE SWERVED TO HIT DEBRIS IN THE ROADWAY. THE DEBRIS STRUCK THE GAS TANK, RESULTING IN A GAS LEAK. 18 GALLONS OF GAS SPILLED FROM THE TANK. NO FIRES OR INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER AND THE GAS TANK WAS REPLACED. NO PROBLEMS WITH THE GAS TANK SINCE REPLACEMENT OF GAS TANK. THE CONSUMER PAID OUT OF POCKET FOR THE REPAIRS.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137835September 27, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING IS VERY HEAVY WHEN ATTEMPTING QUICK MANEUVERS, E.G. PARKING, LANE CHANGE, ACCIDENT AVOIDANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137449September 23, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CALLER SAID SHE HAS A RECALL ON HER VEHICLE AND CANNOT GET THE WORK DONE. SHE SAID HER CHARGE LIGHT IS COMING ON, AND THE BRAKE LIGHT IS COMING ON, BUT SHE IS NOT EXPERIENCING ANY OTHER PROBLEMS. RECEIVED MANUFACTURING RECALL P5215 CONCERNING ALTERNATOR. DEALER SAID THEY DO NOT HAVE THE PARTS. MANUFACTURER WAS CALLED A WEEK AGO, AND THEY SAID THEY WILL CALL HER BACK, BUT HAVE NOT CALLED HER YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137292September 22, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT: THE LID ON THE OUTSIDE OF THE FUEL TANK WILL NOT OPEN. USUALLY WHEN THE CONSUMER HIT THE UNLOCK BUTTON ON THE REMOTE KEY IT WORKED. THE CONSUMER WAS UNABLE TO GET IT TO UNLOCK. THE PROBLEM FIRST OCCURRED ON SEPTEMBER 21, 2005. THE CONSUMER WAS UNABLE TO FILL THE FUEL TANK BECAUSE OF THIS. WHEN SHE CONTACTED THE DEALERSHIP, THEY TOLD HER THAT THERE WAS NO RECALL, BUT THEY WERE AWARE THAT THERE WAS A PROBLEM. THEY SAID THE PROBLEM WAS DUE TO A RELAY SENSOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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