Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10661179November 28, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 65 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659925November 21, 2014
AIR BAGS, ENGINE
I HAVE LESS THAN 61,000 MILES ON MY 09 MURANO. I NEED TO KNOW WHY WHEN I LIST MY VIN, THERE ARE NO RECALLS, YET IF I SEARCH MAKE,MODEL,AND YR.,WITHOUT VIN, THREE ARE LISTED. THREE WHICH I HAVE HAD ALL HAPPEN AIR BAGS, AIR BAGS AND ELECTRICAL SYSTEM, AND TPMS (TIRE PRESSURE MONITORING SYSTEM), SAYS TPMS WAS IN CERTAIN STATES. HOW CAN YOU SPECIFY THIS RECALL TO THOSE STATES? PEOPLE MOVE, TRAVEL TO THOSE STATES, AND YES, WE USE ROAD SALT HERE. MY TPMS CAME ON THIS PAST JULY AND WILL NOT GO OFF. BUT, SEEMS YOUR RECALL MAY NOT APPLY IN THE SOUTH. I ALSO, IN JULY 2014, HAD ALL 4 MOTOR MOUNTS REPLACED. NISSAN SAID ALL 4 WOULD NEED REPLACING SOON AFTER HEARING A KNOCKING WHEN EVER I STARTED OFF (LIKE AT RED LIGHT OR STOP SIGN). MOTOR COULD FALL OUT. NISSAN WAS GOING TO CHARGE ME $800.00 FOR ONE (ALL I COULD AFFORD AT ONE TIME). A FRIEND TOOK IT TO A WELL KNOWN REPUTABLE AUTO STORE AND THEY REPLACED ALL 4 FOR $900.00. NOW NISSAN WOULD NOT BE OVER CHARGING THAT MUCH, WOULD THEY? YEA, RIGHT. AFFECTED PARTS? SEEMS THERE ARE A LOT OF THE 153 COMPLAINTS FILED REFER TO MOTOR MOUNTS. HAVE ANY MOTORS FALLEN OUT TO CAUSE ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658685November 17, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
IN STOP AND GO TRAFFIC, THE AIR CONDITIONER HAD THE SWEET SMELL OF MAPLE SYRUP AND A FEW MINUTES LATER THE CHECK ENGINE LIGHT CAME ON. WITHIN SECONDS, THE CAR STUTTERED EACH TIME I ATTEMPTED TO ACCELERATE. ONCE OUT OF TRAFFIC, I LOOKED AND SAW A LARGE AMOUNT OF COOLANT DRIPPING FROM THE CAR. THE CAR WAS TOWED TO THE DEALER WHO CONFIRMED COOLANT BUILT UP PRESSURE IN RADIATOR, HOSES AND TRANSMISSION. CVT TRANSMISSION IS FLOODED WITH COOLANT AND WATER, RADIATOR AND ALL HOSES WILL NEED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654843November 13, 2014
STEERING
THE TILT STEERING MOTOR HAS STOPPED WORKING. THE IN AND OUT MOTOR WENT OUT SHORTLY AFTER WE PURCHASED THIS PRE-OWNED VEHICLE IN 2012. THEN, A FEW WEEKS AGO, THE TILT MECHANISM SPONTANEOUSLY TILTED TO THE FARTHEST DOWN POSITION POSSIBLE. WE THEN HAD TO HOLD THE CONTROL UP AS WELL AS APPLY SIGNIFICANT PRESSURE UPWARDS TO GET THE STEERING WHEEL TO RETURN TO THE DESIRED POSITION. LUCKILY, WE WERE NOT DRIVING AT THE TIME OF THIS INCIDENT, HOWEVER I HAVE READ IN SOME DISCUSSION THREADS REGARDING THIS ISSUE THAT SOME DRIVERS HAVE EXPERIENCED THIS ISSUE WHILE DRIVING. NOW THE TILT MECHANISM DOES NOT WORK ALL TOGETHER (IN, OUT, UP OR DOWN). WE TOOK THE VEHICLE TO OUR NEAREST NISSAN DEALER, AND THEY SAID THERE IS NO RECALL FOR THIS ISSUE, AND IT IS NOT COVERED UNDER OUR WARRANTY. I CONTACTED NISSAN OF NORTH AMERICA AND THEY HAVE STATED THAT THERE IS NOTHING THEY CAN DO TO HELP US AT THIS TIME. THERE ARE SEVERAL DISCUSSION THREADS ON THE INTERNET REGARDING THIS ISSUE FOR THE 2009 NISSAN MURANO. IT IS ONLY A MATTER OF TIME BEFORE THIS CAUSES AN ACCIDENT WITH A POTENTIAL INJURY OR WORSE. NISSAN NEEDS TO ADDRESS THIS ISSUE BEFORE IT GETS TO THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654513November 12, 2014
POWER TRAIN
WAS DRIVING ALONG, AND HEARD A LOUD KNOCKING SOUND. THOUGHT IT WAS THE TRANSMISSION, SO I TOOK IT IN TO A DEALERSHIP, AND THEY SAID I HAD A CRACKED TRANSFER CASE. NISSAN EXTENDED THE WARRANTY FOR THERE TRANSMISSIONS, BUT NOT FOR THEIR THERE TRANSFER CASE. MY VEHICLE COULD HAVE SEIZED AT ANY MOMENT WHEN I WAS DRIVING. IT SOUNDS LIKE THERE ARE ALLOT OF NISSAN MURANOS THAT HAVE THIS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651198November 4, 2014
STEERING, ENGINE
2009 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ENGINE BELTS AND STEERING WHEEL PROBLEMS. *SMD THE CONSUMER STATED AFTER HE LEFT THE DEALER, HE HEARD A GRINDING SOUND WHEN HE TRIED TO ADJUST THE STEERING WHEEL, WHICH HE HAD NOT EXPERIENCED BEFORE. THE DEALER STATED IT WAS A KNOW PROBLEM, AND THERE WAS NOTHING THEY COULD DO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650129October 26, 2014
STRUCTURE
MY DASHBOARD IS MELTING. EVERYTHING IS STICKY AND STARTING TO GLARE, WHICH IMPEDES VISIBILITY. WHY CAN'T THERE BE A RECALL TO MAKE THESE AUTO MAKERS STAND BEHIND THEIR PRODUCTS? THIS IS THE SAME THING THAT HAPPENED TO OUR 2004 INFINITI. THE DASHBOARD BUBBLED, AND BECAUSE THERE WAS NO RECALL, THEY DIDN'T NOTIFY OWNERS. BUT THEY DID REPLACE THEM IF YOU BROUGHT IT TO THEIR ATTENTION. IT WAS A SECRET THAT THEY DIDN'T WANT TO LET OWNERS KNOW ABOUT, SO THEY WOULDN'T HAVE TO REPAIR, UNLESS YOU INSISTED ON IT. OUR INFINITI WAS SERVICED REGULARLY AT THE DEALERSHIP AND THEY SAY THEY DIDN'T NOTICE THE HUGE BUBBLING EFFECT ALL OVER THE DASHBOARD! WHY ISN'T NHTSA DOING SOMETHING FOR THE CONSUMER? ARE THEY ON THE AUTOMAKERS PAYROLL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649599October 24, 2014
AIR BAGS
AIR BAGS LIGHT KEEP STAY ON, CALL NISSAN MANUFACTURER AND THEY WON'T DO THE RECALL FOR THE AIR BAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648258October 16, 2014
SERVICE BRAKES
WAS DRIVING AND WENT TO STOP AT A LIGHT WHEN THE BRAKES WENT TO THE FLOOR. THEY WERE SOFT AND SPONGY. WAS UNABLE TO STOP AND WENT THROUGH THE LIGHT. I PARKED THE CAR AND TURNED IT OFF FOR ABOUT AN HOUR AND THE BRAKES SEEM TO WORK FINE. THE CAR WAS CHECKED OUT AND NO LEAKS WERE FOUND AND FLUID IS AT MAX. BRAKES ARE NEW. AFTER READING ONLINE I FOUND NUMEROUS COMPLAINTS ON THIS SAME ISSUE. I WAS JUST GLAD THERE WAS NOT TO MUCH TRAFFIC AND THAT MY BABY AND I DIDN'T GET IN AN ACCIDENT. HAS ANYTHING BEEN REPORTED ON THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10642004October 7, 2014
SERVICE BRAKES
WHILE DRIVING ON A BUMPY GRAVEL ROAD I TRIED TO APPLY THE BRAKES AND THERE WAS ALMOST NO BRAKE PRESSURE AVAILABLE. PEDAL COULD BE PUSHED TO THE FLOOR. STOPPING DISTANCE WAS GREATLY INCREASED AND HAD THERE BEEN TRAFFIC AT THE INTERSECTION IT COULD HAVE RESULTED IN A SERIOUS ACCIDENT. I PUMPED THE BRAKES AND GOT THE VEHICLE TO A LEVEL SPOT ON THE ROAD AND CHECK BRAKE FLUID LEVEL. IT WAS FINE. I DID NOT NOTICE ANY LEAKS. BRAKE PADS AND ROTORS ARE WITHIN ACCEPTABLE LIMITS (PASSED STATE INSPECTION ONE MONTH AGO). MANAGED TO BUILD UP PRESSURE BY PUMPING BRAKES AND GOT VEHICLE HOME. NISSAN DEALER CANNOT FIND ISSUE. I SUSPECT ABS SYSTEM TRIGGERED BY BUMPY GRAVEL ROAD. VERY DANGEROUS! NO WARNING LIGHTS ON DASH AT TIME. THIS NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639656September 28, 2014
POWER TRAIN
DEALER SAYS MY CAR IS LEAKING OIL FROM THE OIL TRANSFER CASE. I HAVE NOT HAD ANY EVIDENCE IN MY DRIVEWAY OF ANY OIL LEAK. THIS IS THE FIRST TIME I HEARD OF IT, BUT EVEN THE REPAIRMAN AT THE DEALERSHIP SAYS NISSAN KNOWS IT'S A DEFECTIVE PART. NOW I SEE ON LINE PLENTY OF INFORMATION ON THIS. WHY WASN'T THIS A RECALL ISSUE? HOW MANY FOLKS CAN AFFORD $3500 FOR A REPAIR THAT IS NOT COVERED UNDER WARRANTY? I CAN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637386September 18, 2014
STEERING
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. AFTER THE CONTACT ADJUSTED THE STEERING WHEEL, IT FAILED TO MOVE FROM THE TILT POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TELESCOPIC MOTOR AND TILT MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. ..UPDATED 10/15/14 *BF UPDATED 7/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629907September 1, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE ISSUE WITH MY NISSAN MURANO IS THE LOCK ACTUATOR BEGINNING TO GO OUT. IT STARTED IN MAY WHEN THE KEY FOB BEGAN NOT WORKING. WE STARTED HAVING TO UNLOCK THE VEHICLE WITH THE KEY AND THEN UNLOCK THE OTHER DOORS WITH THE BUTTON ON THE DOOR. THIS WAS FINE UNTIL THE LOCK ON THE DOOR BEGAN TO FAIL. IT WORKS OCCASIONALLY BUT NOT ALL THE TIME. THIS IS MY WIFE'S CAR AND WE HAVE ONE CHILD AND ANOTHER ON THE WAY, AND SHE WILL BE USING THIS VEHICLE TO TRANSPORT TWO KIDS WHILE I'M AT WORK. IT'S A SAFETY ISSUE BECAUSE DURING INCLEMENT WEATHER MY WIFE CAN'T PUT OUR BABY ON THE GROUND TO UNLOCK ALL THE DOORS AFTER THE ACTUATOR COMPLETELY FAILS. NOT ONLY FOR THAT REASON IS IT A SAFETY HAZARD BUT JUST BECAUSE A FIRE HASN'T OCCURRED YET BECAUSE OF THIS ELECTRICAL ISSUE DOESN'T MEAN THAT ONE WILL NOT HAPPEN. AS A FATHER THIS IS SOMETHING I HAVE TO BE CONCERNED WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627566August 22, 2014
VISIBILITY/WIPER
I WAS DRIVING HOME AND THE SUNROOF ON THE 2009 MURANO EXPLODED. I DO NOT BELIEVE WE WERE HIT WITH A ROCK OR ANY OTHER OBJECT. LUCKILY WE WERE NOT SHOWERED WITH GLASS AS THE SUNSCREEN WAS UP. THIS IS A SAFETY ISSUE. I WAS ON THE FREEWAY AND THE SUDDEN NOISE ALMOST MADE ME HIT A CAR BESIDE ME. THERE WAS NO INDICATION AS TO WHAT HAPPENED JUST THE EXTREMELY LOUD NOISE. I WAS ABLE TO PULL OVER AND FIGURE IT OUT. BUT I DID SEE OTHER CARS ALSO BECOME STARTLED. IN MN WE EXPERIENCE EXTREME WEATHER TEMPS AND NEED TO MAKE SURE THIS DOES NOT WEAKEN THE INTEGRITY OF OUR VEHICLES. IF THIS HAS BEEN THE PAST WINTER I COULD HAVE HAD MY YOUNG GIRLS IN THE CAR WITH -50 DEGREE TEMPS TRYING TO DRIVE ANOTHER 20MN HOME. I SEE NOW THIS HAS BEEN HAPPENING QUITE A BIT BUT NOTHING HAS YET BEEN DONE. WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626655August 20, 2014
STEERING
STEERING TILT MOTOR LOCKED WITH STEERING WHEEL ALL THE WAY UP, MAKING DRIVING DIFFICULT, GEARS APPEAR TO BE STRIPPED FOR BOTH THE TILT MOTOR AND THE TELESCOPE MOTOR. I HAVE THE VEHICLE IN FOR $1000 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625677August 18, 2014
SERVICE BRAKES, HYDRAULIC
2009 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM ISSUES. *SMD THE CONSUMER STATED ON TWO OCCASIONS, THE BRAKE PEDAL WENT TO THE FLOOR. THE SECOND TIME, SHE RAN A RED LIGHT, BECAUSE SHE COULD NOT STOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622526August 15, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKES SUDDENLY BECAME SOFT DURING A NORMAL DRIVE. BRAKING EFFECTIVENESS SEVERELY REDUCED STOPPING DISTANCE BECAME NOTICEABLY EXTENDED EVEN AT SPEEDS LESS THAN 5MPH. I HAD TO DEPRESS PEDAL ALL THE WAY FOR CAR TO BEGIN TO SLOW. THERE WERE NO WARNING LIGHTS . CAR WAS TAKEN TO NISSAN SERVICE CENTER 75K SERVICE + BRAKES FLUID FLUSH PERFORMED . PROBLEM RETURNED 1 WEEK LATER. RESEARCHED ONLINE AND FOUND SIMILAR CASES. SOME MENTIONED ABS. I PERFORMED THE FOLLOWING ACTIONS TO VERIFY. WITH CAR POWERED OFF BRAKES WERE OK PEDAL DID NOT TOUCH THE FLOOR WHEN FULLY DEPRESSED. IMMEDIATELY AFTER POWERING CAR BRAKES BECAME EXTREMELY SOFT AGAIN PEDAL WAS ABLE TO TOUCH THE FLOOR. TURNED OFF CAR DISCONNECTED BATTERY AND REMOVED ABS FUSE FOR 10 MIN. BRAKES STILL OK. CONNECTED BATTERY BRAKES STILL OK. POWERED ON CAR BRAKES STILL OK . ABS AND TIRE WARNING LIGHTS WERE ON. 1 MILE TEST DRIVE AND BRAKES WERE STILL OK. POWERED OFF CAR REINSERTED ABS FUSE . BRAKES WERE OK AFTER POWERING ON CAR. ALL ABS AND TIRE WARNING LIGHTS WENT AWAY . ( ORIGINAL OWNER/ 0 ACCIDENTS/ ALL SCHEDULED MAINTENANCE PERFORMED BY NISSAN ) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622617August 15, 2014
POWER TRAIN
WHILE MY HUSBAND WAS DRIVING THE VEHICLE INTO WORK, STARTED OUT DRIVING NORMAL. THEN ABOUT 6 MILES FROM HOME IT ALL OF A SUDDEN STARTED A JERKING MOTION AND THEN THE VEHICLE CAME TO A COMPLETE STOP. HE WAS ABLE TO GET THE VEHICLE OFF THE ROAD. HAD THE CAR TOWED TO A NISSAN DEALER THINKING IT WAS THE TRANSMISSION WHICH WOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY. WAS CONTACTED THIS MORNING AND TOLD IT WAS THE TRANSFER CASE WHICH IS NOT COVERED UNDER THE WARRANTY FOR THE CVT TRANSMISSION WHICH IS GOING TO COST US $3600 TO HAVE REPAIRED ALONG WITH THE $125 TO GET IT TOWED TO THE DEALER. WE HAVE HAD THIS VEHICLE FOR ONLY 4 MONTHS. CONSIDERING HOW MUCH THESE VEHICLES COST THEY SHOULD NOT BE FALLING APART THIS QUICKLY! I BELIEVE IF THEY ARE WILLING TO EXTEND THE WARRANTY FOR THE CVT TRANSMISSION THEY SHOULD BE WILLING TO TAKE CARE OF ANY PARTS THAT COULD BE AFFECTED BY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620671August 7, 2014
STRUCTURE:BODY
EVERYTHING ON THE BOTTOMS OF THE SUV THAT I HAVE SEEN INCLUDING MINE ARE ALL RUSTING ON THE BOTTOMS. INCLUDING BRAND NEW ONES THAT ARE STILL ON THE LOT. NISSAN SAYS IT'S THE SALT IN THE ROADS BUT I DON'T FIND THAT THE CASE. NEEDS TO BE INVESTIGATED BECAUSE MINE KEEPS GETTING WORSE AND I FEEL IT SHOULD BE REPLACED. HAD 2006 AND IT WAS SAME WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617534July 29, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, UNKNOWN OR OTHER
I AM THE 'SECOND' OWNER. THE VEHICLE WAS GIFTED TO ME BY MY SON. IT PASSED THE AUTOCHECK VEHICLE HISTORY REPORT. I RECEIVED THE VEHICLE 5/11/13. FAILURE MILEAGE IS APPROXIMATE. WHEN STARTING ENGINE HUGE AMOUNT OF WHITE SMOKE EXITS THE 2 EXHAUST PIPES ENGULFING ENTIRE VEHICLE. THIS HAPPENED CONTINUALLY EVERY TIME I STARTED ENGINE. CONTACTED NISSAN CONSUMER AFFAIRS DIRECTLY & WAS REFERRED TO DEALERSHIP. MY SON SPOKE DIRECTLY WITH DEALERSHIP SERVICE DEPARTMENT. THE REQUIRED 30,000 MAINTENANCE WAS PERFORMED. AFTER 1 WEEK DEALERSHIP RECOMMEND NEW ENGINE. I WAS 6 MONTHS PAST THE WARRANTY DATE, BUT NISSAN REFUSED TO HONOR IT AS I WAS A SECOND OWNER. PER MY SON'S INSTRUCTIONS DEALERSHIP REMOVED SPARK PLUGS TO SOAK TOPS OF PISTONS. LET SOAK OVER NIGHT. PERFORMED A LEAK DOWN TEST TO FIND ALL THE CYLINDERS WITH 60% OR MORE LEAKAGE FROM RINGS AND VALVES, REMOVED OIL & PERFORMED 2 ENGINE FLUSHES, CLEANED ALL OIL OUT OF INTAKE MANIFORD, REINSTALLED PLUGS, CHANGED OIL AGAIN, PERFORMED MULTIPLE ROAD TESTS. PRECEDING SERVICE INCLUDED REPLACING ENGINE AIR FILTER. PERFORMING IDLE LEARNING PROCEDURE. FUEL SYSTEM SERVICED, CLEANED FUEL INJECTORS & THROTTLE BODY. REMOVED ALL BUILD UP FROM THROTTLE CHAMBER & PLATE. PERFORMED FUEL SYSTEM SERVICE AND 6 CYL TUNE UP/6 22401-EW61C PLUG-SPARKS. SERVICED COMPLETE COOLANT SYSTEM. SERVICED AUTOMATIC TRANSMISSION, EXCHANGING FLUIDS IN CASE UP TO 6 QUARTS. PERFORMED FRONT & REAR DIFFERENTIAL FLUID EXCHANGE. DEALERSHIP KEPT VEHICLE 3-4 WEEKS, HOWEVER PROBLEM STILL EXISTS ALTHOUGH INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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