Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10706235April 17, 2015
WHEELS, TIRES
MY CAR INCURRED A FLAT TIRE. CAR TOWED TO DEALER WHO SAID THE FLAT WAS CAUSED BY A SCREW WHICH IS WORN AWAY AND CAUSED THE TIRE SENSOR TO DISPLAY AND THE FLAT OCCURRED. SERVING DEALER SAID I NEED TO REPLACE ALL SENSORS AND SCREWS. I CHECKED ONLINE AND FOUND A RECALL FOR THIS VERY ISSUE. I FOUND THROUGH THE DEALER THAT THE RECALL WAS PERFORMED ON ONLY ONE SENSOR/TIRE...NOT ALL OF THEM. NOW I HAVE A BILL FOR OVER $550 TO REPLACE ALL THE SENSORS AND SCREWS EVEN THOUGH THE RECALL WAS NEVER FULLY PERFORMED. CONTACTED NISSAN HEADQUARTERS AND THEY SAID THE RECALL WAS CLOSED OUT. I EXPLAINED THE RECALL WAS NEVER FULLY COMPLETED. THEY STILL DO NOT ACKNOWLEDGE THIS IS SAFETY ISSUE. PLEASE SEE ATTACHED ARTICLE: HTTP://WWW.AUTOBLOG.COM/2009/10/09/NISSAN-MAY-BUST-A-NUT-UNDER-PRESSURE-RECALLS-143-000-OVER-TIRE/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706385April 17, 2015
LATCHES/LOCKS/LINKAGES
MY 2009 NISSAN MURANO LOCKS ON REAR DOORS FOR BOTH PASSENGER AND DRIVER SIDE STARTED FAILING INTERMITTENTLY AND I COULD ONLY OPEN THEM BY REACHING IN FROM FRONT AND MANUALLY FLIPPING LOCK. NOW THEY ARE NOT WORKING AT ALL. I BROUGHT THEM TO MY SERVICE MECHANIC AND HE QUOTED APPROX. $500 FOR EACH! I DON'T HAVE THAT KIND OF MONEY TO PUT INTO THIS CAR. RECENTLY I HAD MY ELDERLY PARENTS VISITING AND REALIZED HOW DANGEROUS IT WAS THAT MY MOTHER COULD NOT GET OUT OF THE CAR ON HER OWN AS THE REAR PASSENGER DOOR WON'T OPEN FROM THE INSIDE. BUT WHEN I "ALARM/LOCK" THE CAR, THE DOORS WILL STILL OPEN AND THE ALARM WILL SOUND. BUT THERE IS NO SAFETY OF HAVING LOCKED DOORS THE DRIVER SIDE DOOR STILL WORKS BUT THERE IS A MISERABLE RATTLE INSIDE. THIS IS THE MOST ANNOYING, UNSAFE AND POOR QUALITY PROBLEM I HAVEEVER HAD WITH A CAR. AND IT IS EVEN MORE FRUSTRATING THIS IS A COMMON PROBLEM THAT HAS BEEN HAPPENING FOR SO MANY YEARS. I WAS PLANNING ON BUYING ANOTHER MURANO, BUT NOW RECONSIDERING AND MAY GO BACK TO HONDA OR TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706114April 16, 2015
POWER TRAIN
MY VEHICLE WAS EXHIBITING A BURNT RUBBER SMELL FROM THE ENGINE COMPARTMENT. I OPENED THE HOOD AND SAW LIKE SMOKE COMING FROM THE REAR PASSENGER SIDE OF THE ENGINE COMPARTMENT. I TOOK MY VEHICLE TO THE DEALER FOR SERVICE AND NOTED THIS INCIDENT ON THE WORK ORDER. THE SERVICE TECHNICIAN LATER INFORMED ME THAT THE TRANSFER CASE WAS LEAKING FLUID AND WAS BLOWING ONTO THE EXHAUST PIPE AND UNDER CARRIAGE. THEY SAID THAT IS WHAT CAUSED THE BURNT RUBBER SMELL, NOT A DRIVE BELT. THE WARRANTY FOR THIS COMPONENT EXPIRED AT 60,000 MILES. I WAS CHARGED APPROX. $1700 FOR THIS REPAIR BEFORE DISCOUNTS. I ASKED THE SERVICE TECHNICIAN IF THIS IS A COMMON REPAIR, HE SAID, "YES, WE DO A LOT OF THESE." I TOLD HIM THAT I WAS NOT SATISFIED WITH THIS REPAIR TO THE POINT THAT IT APPEARS TO BE A RELIABILITY ISSUE. USING THE FMEA APPROACH - SEVERITY IS HIGH TO THE FACT THAT WITHOUT GEAR FLUID THE TRANSFER CASE WILL CEASE AND CAUSE CATASTROPHIC FAILURE. THIS TYPE OF FAILURE IS NOT DETECTABLE FROM THE PERSPECTIVE OF NORMAL USER MAINTENANCE. THE FLUID CAN ONLY BE CHECKED BY A MECHANIC FROM THE UNDERSIDE OF THE VEHICLE AND NOT FROM THE TOP OF THE ENGINE COMPARTMENT (I.E. DIPSTICK). OCCURRENCE OR FREQUENCY APPEARS TO BE COMMON PER THE SERVICE TECHNICIAN'S COMMENTS. I AM REQUESTING THAT THE NHTSA INVESTIGATE THIS ISSUE. I SUSPECT OTHER CUSTOMERS HAVE BEEN IMPACTED BY THIS KNOW DEFECT (BAD SEAL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705429April 13, 2015
POWER TRAIN
I WAS TOLD BY THE DEALERSHIP THAT MY 2009 NISSAN MURANO HAS A BAD LEAK IN THE TRANSFER CASE, AND THAT IT WILL TAKE 15 HOURS OF LABOR TO FIX A $130 GASKET. AFTER READING THE COMPLAINT FORUMS FOR NISSAN MURANO, I HAVE LEARNED THIS IS A VERY COMMON PROBLEM WITH MURANOS. I HAVE CONTACTED NISSAN TO COVER THE REPAIR WORK AS THIS IS A KNOWN AND COMMON ISSUE WITH THEIR MURANOS, AND MY VEHICLE IS NOW OFF WARRANTY. THEY REFUSED TO ASSIST, STATING THAT THEY ARE UNAWARE OF ANY SUCH ISSUES WITH THE MURANO. THEY ARE IN COMPLETE DENIAL. WHY ISN'T THIS A RECALL IF IT IS SUCH A WIDE-SPREAD PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705135April 11, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON M52 AND WAS GOING TO ATTEMPT TO PASS A SLOW MOVING VEHICLE. I STABBED THE ACCELERATOR PEDAL TO PASS AND IT STUCK IN THIS POSITION. I CANCELLED MY ATTEMPT TO PASS DUE TO TRAFFIC AND HAD TO BRAKE THE VEHICLE. I WAS ABLE TO KEEP CONTROL BUT I HAD TO PUMP THE ACCELERATOR SEVERAL TIMES TO GET IT TO RELEASE. THIS IS ACTUALLY THE SECOND TIME THIS HAS HAPPENED WITH THIS VEHICLE. THE FIRST I WAS STUCK IN MY YARD IN THE SNOW. I WAS TRYING TO GET UNSTUCK AND ONE OF THE TIMES WHEN I WAS TRYING TO GET THE VEHICLE TO MOVE THE ACCELERATOR STUCK AND I HAD TO REPEATEDLY STAB THE ACCELERATOR TO GET IT FREE. THIS WAS AROUND MID JANUARY OF 2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703690April 4, 2015
ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR WILL NOT LOCK MANUALLY OR WITH THE REMOTE. THE PASSENGER SIDE DOOR ON THE DRIVER SIDE DOES NOT LOCK 75% OF THE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703274April 2, 2015
STEERING
AS I WAS DRIVING THE STEERING WHEEL WAS SQEEZING MY STOMACH AND GOING UP AND DOWN WITH NO CONTROL, LUCKILY I WAS DRIVING 35 MPH AND WAS ABLE TO PULL OVER TO AVOID A ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702458March 29, 2015
POWER TRAIN
THE CAR WAS STALLED AT 70 MILES/HOUR . THE ENGINE WAS RUNNING BUT IT WAS NOT ENGAGING ANY GEARS NEITHER DRIVE/LIFT NOR REVERSE. NO CHECK ENGINE LIGHT INDICATION WAS LIT UP. I WAS LUCKY TO PULL OVER SAFELY ON THE RIGHT SHOULDER FROM MIDDLE LAND ON INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701361March 24, 2015
POWER TRAIN, EQUIPMENT:MECHANICAL
FAILURE WITH 2009 NISSAN MURANO TRANSFER CASE AFTER 60,000 MILES SEEMS TO BE A BIG PROBLEM AND NISSAN IS NOT TAKING RESPONSIBILITY , CAUSING THE CUSTOMER THOUSANDS OF DOLLARS FOR REPAIRS, SEEMS THAT THEIR IS A DEFECT , WHERE YOU HEAR A HUMMING NOISE COMING FROM YOUR FRONT PASSENGER SIDE TIRE AND NO CHECK ENGINE LIGHT TO ALERT YOU SOME THING IS WRONG UNTIL YOU SHOWS UP AT A DEALER SHIP TO CHECK OUT THE NOISE AND GET BANG FOR $3000, THIS A CON GAME NISSAN IS USING TO RIPOFF HARD AMERICAN WORKING PEOPLE, THIS CON GAME NEED TO BE INVESTIGATED, SINCE THEIR ARE SO MANY COMPLAINTS FROM MURANO OWNERS ABOUT THIS EXISTING PROBLEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701454March 24, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NISSAN REFUSES TO RECOGNIZE A KNOWN PROBLEM IN THE NISSAN ROGUE IN IT'S BIG BROTHER THE NISSAN MURANO. THE DOOR ACTUATOR SOLENOID GOES OUT AND LOCKS PEOPLE INTO OR OUT OF THEIR CAR, WHERE THE REMOTE, KEY, DOOR HANDLE OR CROWBAR CANNOT OPEN THE DOOR CAUSING A POTENTIALLY FATAL SAFETY ISSUE. IF A PASSENGER IS UNABLE TO LEAVE THE VEHICLE IN AN EMERGENCY IT COULD RESULT IN FATALITIES. I BROUGHT IT TO THE DEALERSHIP WHO OFFERED TO BREAK MY DOOR PANEL TO ASSESS THE ISSUE, A $300+ EXPENSE TO ME, NOT TO MENTION THE LABOR BREAKING MY DOOR PANEL. ONCE THEY WERE ABLE TO GET INTO MY DOOR, THEY DETERMINED IT WAS THE ACTUATOR SOLENOID, WHICH IS A KNOW ROGUE SERVICE ORDER PROBLEM, AND TOLD ME THAT WOULD BE AN ADDITIONAL $575 TO REPLACE. I HAD STARTED A CASE WITH NISSAN USA CORPORATION REGARDING THIS, THEIR RESPONSE, "WE'LL SEE WHAT WE CAN DO TO HELP." THEY DID NOTHING. DISAPPOINTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694855March 17, 2015
ELECTRICAL SYSTEM
PASSENGER DOOR LOCKED SHUT. CANNOT OPEN FROM THE OUTSIDE OR THE INSIDE. PREGNANT PASSENGER HAD TO CLIMB OVER CENTER COUNSEL TO GET OUT OF THE VEHICLE. ONCE I GOOGLED THE ISSUE, THE 2008-2009 NISSAN ROGUE & MURANOS HAVE THIS ISSUE, A SERVICE ORDER WAS CREATED FOR THE ROGUE, BUT NOT THE MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683749February 17, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF OVER DRIVER AND PASSENGER SEATS LITERALLY EXPLODED WHILE DRIVING ON INTERSTATE- SUNNY 38 DEGREE DAY, NOT UNDER A BRIDGE OR NEAR OTHER CARS . THE NOISE WAS DEAFENING, AND GLASS CAME CRASHING ON MY (THE DRIVER) HEAD AND ON THE CHILDREN IN THE BACK SEAT. THE ROOF EXPLODED UPWARD LIKE A VOLCANO. NOTHING HIT THE ROOF, AS WE WERE SHAKEN BUT ABLE TO PULL OVER AND CHECK THE CAR FOR ANY EVIDENCE OF SOMETHING CRASHING INTO SUNROOF. BUT THE ROOF EXPLODED UPWARD AND OUTWARD AS IT BECAME OBVIOUS THAT A LARGE CHUNK OF GLASS FROM ROOF WAS MISSING. THE SUNROOF WAS CLOSED, BUT THE SUN SHADE WAS OPEN. REPORTED PROBLEM TO NISSAN, BUT THEY HAVE YET TO GET BACK TO ME. THIS IS A MAJOR PROBLEM AND A HUGE SAFETY CONCERN. THIS PROBLEM SEEMS TO STEM FROM A PRESSURE PROBLEM WITHIN THE MURANO. THIS IS EXTREMELY DANGEROUS!! SUNROOF IS BEING REPLACED, BUT I'M NOW TERRIFIED TO DRIVE MY CAR, SEEING AS HOW THIS CAN HAPPEN AGAIN, AND WE MAY NOT BE AS FORTUNATE TO PULL OVER SAFELY AND MAKE IT TO SIDE OF ROAD! NISSAN MUST DEAL WITH THIS PROBLEM! THIS CAN POTENTIALLY BE A FATAL FLAW ON THE MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683588February 16, 2015
STRUCTURE, AIR BAGS
DEC 2014 TOOK 2009 NISSAN MURANO TO DEALERSHIP. CRACKS STARTED OPENING UP ON FRONT PANEL OF DASH AND ON SIDE WHERE PASSENGER AIRBAG IS. DEALERSHIP TOLD ME I WOULD HAVE TO CONTACT NISSAN N.A. DUE TO VEHICLE PAST IT'S WARRANTY. CALLED NISSAN N.A., THEY SAID THEY WOULD CONTACT DEALERSHIP AND CALL ME BACK. DEC 29TH NISSAN CALLED BACK, RESPONSE " SORRY CAN'T DO ANYTHING VEHICLE OUT OF WARRANTY" AND THE ASST. SERVICE MGR. GAVE HER THE IMPRESSION NORMAL WEAR OR SUN DAMAGE CAUSED THE CRACKS. THIS WAS NOT A WARRANTY ISSUE NOR DID THE SERVICE MGR. GAVE ME THE IMPRESSION HE THOUGHT IT WAS SUN DAMAGE. I ASKED HER FOR A EMAIL ADDRESS SO I COULD SEND SOME PHOTO'S. SHE TOLD ME THERE WAS NOT AN EMAIL AVAILABLE FOR CONSUMERS," THE DEALERSHIP WAS THEIR EYES " NO PICTURES WERE EVEN TAKEN BY THE DEALERSHIP. NISSAN DID NOT WANT TO HELP OR ACKNOWLEDGE THE PROBLEM. ON FEB 10TH WFLA CONSUMER INVESTIGATOR DID A SEGMENT ON TOYOTA REPLACING CRACKING AND STICKY DASHBOARDS ON VARIOUS MODELS. WHEN THEY SHOWED THE VIDEO IT SHOWED A CUT IN THE DASHBOARD OVER THE STEERING WHEEL EXACTLY LIKE MINE. ALMOST A PHOTO COPY. YOU COULD TELL THE DASH IS MADE OUT OF THE SAME MATERIAL AS MINE. THE SEGMENT WENT ON TO SAY NISSAN AND FORD HAVE HAD THE SAME COMPLAINTS. NISSAN IS AWARE OF THIS! THESE CRACKS IN MY DASH ARE GETTING WORSE. ALONG WITH THE CRACKS THERE IS A PROTRUDING SQUARE WHERE THE PASSENGER AIRBAG IS. WHAT'S NEXT IS MY AIR BAG GOING TO DEPLOY OR MY DASH GOING TO START GETTING STICKY. ***REFER TO NHTSA COMPLAINT # 10650129 DATED 10-26-2014. ** NISSAN SHOULD BE HELD ACCOUNTABLE FOR FIXING THESE DASHBOARDS. THERE IS NO REASON A CONSUMER WAS DENIED AN EMAIL ADDRESS TO SEND PHOTOS SO THEY COULD SEE FOR THEMSELVES. NISSAN NEEDS TO SEE THESE PICTURES IF ANY THING TO SHOW WHO EVER MANUFACTURED THESE DASHBOARDS THE DEFECT. IF ANYONE ELSE IS HAVING THE SAME DASHBOARD ISSUES, PLEASE POST!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679556January 28, 2015
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING AT UNKNOWN SPEEDS, THE REAR SEAT WARMERS WERE ACTIVATED. AS A RESULT, A HOLE WAS BURNED THROUGH THE SEATS AND ALL THE WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT A THREE YEAR OLD CHILD WAS SEATED IN A SAFETY SEAT AT THE TIME OF THE FAILURE, BUT THERE WERE NO INJURIES REPORTED. A POLICE AND A FIRE REPORT WERE NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10670015January 5, 2015
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS DRIVING INTO THE PARKING DECK IN CHARLOTTE AND THE SUNROOF ON MY 2009 MURANO EXPLODED. I AM SURE IT WAS NOT HIT BY ANY ROCK OR OTHER OBJECT BECAUSE I WAS PARKING. LUCKILY, MY FIVE YEAR OLD DAUGHTER AND WIFE WERE NOT WITH ME BECAUSE THIS SCARED ME. THE GLASS CRACKED ALL THE WAY AROUND AND I WAS NOT SHOWERED WITH GLASS AS THE SUNSCREEN WAS CLOSED. IF I WERE ON THE HIGHWAY, I WOULD HAVE WRECKED NOT KNOWING WHAT THIS WAS OR COMING FROM. THIS IS A SAFETY ISSUE. I WAS ABLE TO GET OUT IN THE PARKING DECK AND TAKE PICTURES. AS I DROVE BACK TO COLUMBIA, SC, MOST OF THE LOOSE GLASS BLEW OFF LEAVING A LARGE HOLE ON THE TOP AND OTHER DRIVERS WERE STARTLED WITH WHAT WAS HAPPENING. THIS HAS TO BE ADDRESSED BECAUSE I HAVE KEPT MY CAR UP TO DATE WITH THE NECESSARY SERVICES. THIS IS DEFINITELY A HAZARD THAT COULD PLACE LIVES IN JEOPARDY. APPARENTLY, THIS IS AN ONGOING SITUATION. I HAVE CONTACTED A LAWYER FOR ASSISTANCE IF NISSAN NORTH AMERICA DOES NOT ADDRESS THIS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669094December 30, 2014
AIR BAGS, ELECTRICAL SYSTEM, WHEELS
THE VEHICLE HAS SHOWN PROBLEMS THAT WERE PREVIOUSLY RECALLED INCLUDING TIRE MONITORING SYSTEM, PASSENGER AIR BAG WARNING LIGHT REMAINS LIT, AND REAR HATCH FAILS TO FUNCTION. MORE RECENTLY THE VEHICLE FAILS TO START AND HAS STRONG SMELL OF GAS. THE FUEL PUMP WAS REPLACE BY A CERTIFIED MECHANIC BUT THE PROBLEM PERSISTS, FAILURE TO START OR RUN. IN ADDITION, THE BATTERY HAS DRAINED EVEN AFTER BEING CHECKED AND RECHARGED, CLEARLY AN ELECTRICAL PROBLEM. THE VIN NUMBER SEARCH SHOWS NO RECALL NOTICES. UPDATED 2/10/2016*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662502December 6, 2014
STEERING
THE TILT AND TELESCOPING STEERING WHEEL ADJUSTMENT STOPPED WORKING. MOTORS RUNS, BUT THERE IS JUST A GRINDING SOUND. WHEEL SET ITSELF TO THE LOWEST POSITION PINNING MY LEGS TO THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662503December 6, 2014
ENGINE AND ENGINE COOLING
MUFFLER ROTTED OUT AND HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662380December 5, 2014
POWER TRAIN
DRIVING ON FREEWAY, CAR HAD DIFFICULTY MAINTAINING SPEED ON INCLINE. AFTER I EXITED THE FREEWAY AND CAME TO A STOP, I WAS UNABLE TO GET THE CAR ABOVE 20 MPH. I WAS ABLE TO DRIVE TO AAMCO. COST OF TRANSMISSION REPLACEMENT WAS $3500. LATER I LEARNED FROM A KIND NISSAN SERVICE MANAGER THAT MY TRANSMISSION HAD AN EXTENDED WARRANTY AND THAT I SHOULD HAVE BEEN ABLE TO HAVE IT REPLACED FOR FREE. I AM ANGRY BECAUSE NISSAN NEVER TOLD ME THAT THE VEHICLE HAD AN EXTENDED WARRANTY ON THE TRANSMISSION DESPITE: 1. I HAD IT SERVICED AT THE NISSAN DEALER THE DAY BEFORE THE TRANSMISSION FAILED. 2. THE DEALER DID A 20 POINT INSPECTION BUT OMITTED CHECKING THE BOX FOR A TRANSMISSION INSPECTION. 3. I SPOKE TO THE NISSAN PARTS DEPARTMENT AND GAVE THEM MY VIN NUMBER TO FIND OUT THE COST OF THE TRANSMISSION. 4. THE NISSAN CUSTOMER SERVICE REPRESENTATIVE TOLD ME THAT NISSAN WILL NOT NOTIFY VEHICLE OWNERS OF THE TRANSMISSION UNLESS THE VEHICLE IS BROUGHT TO NISSAN FOR SERVICE - NO MAIL, NO EMAIL, NO VERBAL EVEN IF THE CUSTOMER CALLS TO COMPLAIN ABOUT THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661851December 3, 2014
WHEELS
THE VEHICLES TIRE PRESSURE WARNING LIGHT REMAINS ILLUMINATED. I NOTICED THERE WAS A RECALL IN MANY STATES EXCLUDING CALIFORNIA. I LIVE IN CALIFORNIA, COULD MY VEHICLE OR VEHICLES IN MY STATE BE INCLUDED. IRONICALLY MY VEHICLE IS EXPERIENCING THE SAME SYMPTOMS LISTED IN THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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