Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10781152October 9, 2015
ELECTRICAL SYSTEM
ALL FOUR DOOR LOCK ACTUATORS HAVE FAILED TWICE ON MY 2009 NISSAN MURANO. THE FIRST TIME IT HAPPENED NISSAN RECOGNIZED THAT IT WAS A FACTORY ISSUE, BUT NOW THAT IT HAS HAPPENED AGAIN THEY DO NOT WANT TO FIX IT EVEN THOUGH IT IS CLEARLY A SERIOUS SAFETY ISSUE. I HAVE RESEARCHED THIS AND IT IS HAPPENING AT A HIGH FREQUENCY FOR OTHER NISSAN OWNERS. THIS SHOULD BE A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779453October 3, 2015
ELECTRICAL SYSTEM
CAR WILL NOT START AND DOES NOT TURN OVER. TRIED BATTERY, DIFFERENT FOB, NEW FOB BATTERIES, ROLLING VEHICLE, TRIES STARTING IN NEUTRAL, ETC. NO RESULTS. FEELS LIKE STEERING WHEEL IS NOT IN LOCKED POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764103September 16, 2015
ELECTRICAL SYSTEM
WHILE DRIVING THE AUTOMOBILE MADE A LOW BUZZING SOUND AND IMMEDIATELY STOPPED MOVING. ALL POWER WAS LOST. I WAS NOT ABLE TO STEER THE AUTOMOBILE, THE DASHBOARD LIGHTS AND RADIO STILL ON AND WORKING. I ENGAGED THE ACCELERATOR ONCE AND THE AUTO ACCELERATED AND ALL POWER WAS LOST AGAIN, THIS TIME COMPLETELY. I HAD IT TOWED TO MY REGULAR NISSAN DEALERSHIP FOR DIAGNOSIS AND REPAIR. DIAGNOSIS: BATTERY NEEDS TO BE REPLACED. THE BATTERY WAS REPLACED AND I DROVE THE CAR HOME AND TO WORK THE NEXT DAY. WHILE ON MY WAY FROM WORK, THE EXACT PROBLEM OCCURRED AGAIN. I HAD IT TOWED TO AUTONATION NISSAN AGAIN AND AS I TYPE THIS COMPLAINT THE DEALERSHIP IS TRYING TO ARRIVE AT THE PROPER DIAGNOSIS. I AM ALL OF A SUDDEN IN FEAR FOR MY LIFE, HAD I BEEN ON THE EXPRESSWAY (I-95, SR-826, FL TURNPIKE, ETC. I COULD HAVE BEEN KILLED WITH THESE TWO SUDDEN STOPS IF I HAD BEEN REAR-ENDED. I AM THE ONLY DRIVER OF THIS AUTOMOBILE. IT IS IN OTHERWISE EXCELLENT CONDITION. I HAVE NEVER HAD THIS PROBLEM BEFORE. ONLY CONSTANT ISSUES WITH "TIRE SENSORS" EVEN THOUGH I HAVE HAD THEM REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762413September 9, 2015
ENGINE
THE SERVICE ENGINE SOON LIGHT CAME ON AND THE ENGINE STARTED TO STUMBLE AS IF IT WAS FUEL STARVED AND WAS LOSING POWER AND WANTED TO STALL. PUTTING THE CAR IN NEUTRAL AND GOOSING THE GAS AT IDLE AT TRAFFIC LIGHTS KEPT THE VEHICLE GOING UNTIL I COULD GET IT TO THE DEALERSHIP. THE DEALER REPLACED THE CAM AND CRANK POSITION SENSORS. ONE YEAR LATER THE SAME TWO PARTS FAILED AND WERE REPLACED. THEY LASTED LESS THAN ONE DAY AND NOW THE VEHICLE IS AT THE DEALERSHIP FOR MAJOR REPAIRS BECAUSE OF EITHER THE PARTS OR A COMBINATION OF THE PARTS AND INTERNAL ENGINE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759507August 26, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE VEERED OFF THE ROAD INTO A DITCH AND WENT AIRBORNE BEFORE CRASHING INTO A POLE. THE PASSENGER SIDE AND FRONT AIR BAGS DID NOT DEPLOY. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT SUSTAINED NECK AND BACK INJURIES AND THE PASSENGER SUSTAINED HIP AND ARM INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING STORAGE LOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10747318August 9, 2015
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
HIT A DEER GOING 35 MPH AND DEPLOYED BOTH FRONT AIRBAGS. I WAS THE PASSENGER WHEN MY AIRBAG WENT OFF IT HIT MY FACE AND FRACTURED MY MAXILLA, BROKE OFF ONE TOOTH AND MADE ANOTHER LOOSE ENOUGH IT HAD TO BE PULLED OUT ALSO. SPLIT UPPER AND LOWER LIP BOTH NEEDING STITCHES. DO TO THE DAMAGE SUSTAINED AND THE AIRBAGS BEING DEPLOYED MY INSURANCE COMPANY FOUND THE CAR UNREPAIRABLE AND A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10744336July 28, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE FRONT PASSENGER DOOR LOCKS INTERMITTENTLY. WHEN THIS HAPPENS, THE LOCK DOES NOT RESPOND TO THE LOCK BUTTONS (EITHER DRIVER SIDE OR PASSENGER), KEY FOB, OR MANUAL LEVER CREATING A DANGEROUS SITUATION IN THE EVENT OF ACCIDENT. THIS COULD CREATE A SITUATION OF DEATH BY BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735802July 22, 2015
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED FACE INJURIES, THE FRONT PASSENGER WHO WAS PREGNANT SUSTAINED STOMACH INJURES, THE FETUS SUSTAINED A FRACTURE ON THE LEG, AND THE REAR PASSENGER SUSTAINED HEAD INJURES. ALL PASSENGERS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED, BUT WAS TAKEN TO AN AUTO BODY REPAIR CENTER FOR BODY REPAIRS. IN ADDITION, FIVE MONTHS LATER WHILE DRIVING AT 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT SWITCHED INTO THE RIGHT LANE AND ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER SIDE DOOR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BACK INJURIES, THE FRONT PASSENGER SUSTAINED BACK AND CERVICAL INJURIES AND THE REAR PASSENGER SUSTAINED HEAD INJURIES. A POLICE REPORT WAS FILED. ALL PASSENGERS REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 109,000. ..UPDATED 05/09/17 *BF UPDATED 12/05/2017*CN
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10734238July 15, 2015
UNKNOWN OR OTHER
TRAVELING DOWN I-5 AT 60MPH,75 DEGREES OUTSIDE, THE FRONT SUNROOF GLASS LITERALLY EXPLODED OUTWARD. WE THOUGHT WE HAD BEEN SHOT, A VERY SCARY AND DANGEROUS EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733970July 14, 2015
POWER TRAIN
NISSAN DEALER TOLD ME THAT "TRANSFER CASE HAS A HEAVY SEEP" WHICH WILL COST $1270.00 TO FIX. I SEE ON THE INTERNET THAT THE TRANSFER CASE ON THE NISSAN MURANO IS A HUGE PROBLEM WHICH SHOULD RESULT IN A RECALL. I WHICH TO ADD MY COMPLAINT TO THOSE ALREADY SUBMITTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732677July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR IN THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732695July 8, 2015
SERVICE BRAKES
MY WIFE EXPERIENCED A COMPLETE LOSS OF BRAKE PRESSURE AND THE VEHICLE WOULD NOT STOP IN TIME AT A TRAFFIC LIGHT. SHE HAD TO SWERVE INTO THE LANE TO THE LEFT TO AVOID A STOPPED CAR. SHE CALLED ME TO MEET HER AND SWITCH CARS. AFTER LOADING HER AND THE KIDS INTO MY CAR I IMMEDIATELY TOOK VEHICLE TO OUR LOCAL NISAN DEALER (BRAKE PRESSURE RETURNED AFTER PUMPING THE BRAKES SEVERAL TIMES). THEY DIAGNOSED THE ABS PUMP AS DEFECTIVE. THERE ARE MULTIPLE COMPLAINTS ONLINE OF THIS SAME PROBLEM. IT IS A MAJOR SAFETY AND RELIABILITY ISSUE. NISSAN SHOULD TAKE RESPONSIBILITY AND ISSUE A RECALL. THIS IS NOT A NORMAL WEAR AND TEAR FOR A WELL MAINTAINED VEHICLE WITH 67000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717514May 20, 2015
AIR BAGS
MY 2009 MURANO HAS HAD AN ONGOING PROBLEM WITH THE PASSENGER SIDE AIRBAG. MY PASSENGER AIRBAG SHUTS OFF AND SHUTS DOWN THE WHOLE AIRBAG SYSTEM IN MY CAR. THE DEALERSHIP HAS EXPLAINED TO ME THAT WHEN THE AIRBAG LIGHTS ARE FLASHING THAT I HAVE NO AIRBAG PROTECTION. I HAVE BROUGHT MY VEHICLE BACK TO THE DEALER A COUPLE OF TIMES TO HAVE THEM LOOK AT IT. THEY SAID THAT THEY WERE ABLE TO TURN OFF THE FLASHING AIRBAG LIGHT EACH TIME BUT THEY SAID THAT THEY WOULDN'T BE ABLE TO DO IT ANYMORE. THEY TOLD ME THAT THERE IS A PROBLEM WITH THE PASSENGER SEAT SENSOR AND PASSENGER SIDE AIRBAG. IT DOES NOT RECOGNIZE THAT THERE IS SOMEONE SITTING IN THE SEAT AND DOES NOT ACTIVATE. THEY SAID THAT I WOULD NEED TO REPLACE BOTH AT A COST OF $5000 AND THAT THERE WAS A PROBLEM WITH THE SENSOR AND THE AIRBAG. I CONTACTED NISSAN AND WAS TOLD THAT ITS NOT UNDER WARRANTY AND THAT THERE IS NOTHING THAT THEY COULD DO FOR ME. I WOULD JUST HAVE TO REPLACE IT. I HAVE RESEARCHED OTHER PASSENGER SIDE AIRBAG PROBLEMS AND RECALLED AIRBAGS FOUND THAT EACH OF THE SITUATIONS WERE SIMILAR TO MINE. I PURCHASED THIS 2009 MURANO AFTER I WAS INVOLVED IN AN ACCIDENT WITH MY OTHER 2006 NISSAN MURANO. THE AIRBAGS IN THE 2006 MURANO WORKED AND MY FAMILY AND I WERE ABLE TO WALK AWAY WITH ONLY A FEW SCRATCHES BECAUSE THE AIRBAGS WORKED. NOW I HAVE A VEHICLE THAT MAY OR MAY NOT HAVE A WORKING AIRBAG SYSTEM. I WORRY EACH TIME I GET INTO THE VEHICLE. WILL MY AIRBAGS DEPLOY OR NOT? THE SITUATION NEEDS TO BE ADDRESSED. LISTENING AND READING ABOUT OTHER AIRBAG RECALLS MAKES ME BELIEVE THAT MY VEHICLE IS EXPERIENCING THE SAME PROBLEMS. WHAT DOES NISSAN WANT TO HAPPEN? SHOULD I END UP IN A COLLISION AND HAVE NO AIRBAGS ON THE PASSENGER SIDE AND SOMEONE DIES BEFORE THEY LOOK AT THIS AIRBAG SITUATION? THIS VEHICLE WITH THIS ONGOING PROBLEM IS NOT WORTH ITS FAIR MARKET VALUE I'M FACING A SIGNIFICANT LOSS AT NO FAULT OF MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717205May 18, 2015
POWER TRAIN
THE TRANSFER CASE IS LEAKING FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716084May 12, 2015
STEERING
GEAR & LINKAGE ASSY-POWER STEERING NEEDED REPLACED PER DEALER WHEN DOING 45K SERVICE AS LEAKAGE IN STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715770May 11, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT DRIVER SIDE DOOR TO OPEN THE OTHER DOORS. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715784May 11, 2015
ELECTRICAL SYSTEM
DEAR SIR OR MADAM, IN 2009 I BOUGHT NEW NISSAN MURANO SL 2009 FROM MOSSY NISSAN DEALERSHIP IN HOUSTON, TEXAS. TO FINANCE MY PURCHASE, I ALSO BOUGHT EXTENDED CAR WARRANTY FOR 6 YEARS TOTAL (TO COVER ANOTHER 3 YEARS BEYOND 3 YEARS OF FACTORY WARRANTY). THIS EXTENDED WARRANTY (NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE WITH >2,000 PARTS BEING PROTECTED) WAS ADVERTISED AS A BEST AVAILABLE OPTION ON THE MARKET. ALL THESE YEARS SINCE MY PURCHASE I TOOK VERY GOOD CARE OF MY CAR, RECORDS ARE AVAILABLE AT MOSSY NISSAN. ON 06NOV2014 MOSSY NISSAN SERVICE CENTER DIAGNOSED INTERNAL DEVICE FAILURE RESPONSIBLE FOR AIRBAGS DEPLOY AND INFORMED ME THAT, TO THEIR SURPRISE, THIS MODULE IS NOT COVERED BY MY CURRENT WARRANTY. THIS PART IS LISTED AS A CUSHION & ADJUSTER MODULE, PART # 873A2-1AV2A. READING FROM THE NISSAN TOOL SCANNER: ********DTC B1018 OCS SENSOR UNIT FAILURE******** ESTIMATED COSTS FOR REPLACEMENT WERE APPROXIMATED AT 3,500$ OUT OF POCKET. I HAVE CONTACTED NORTH AMERICA NISSAN (1-800-NISSAN1) AND CASE # [XXX] WAS FILED FOR INVESTIGATIONS. NORTH AMERICA NISSAN HAS CONTACTED ME BACK ON 17NOV2014 AND INFORMED ME THAT THEY CANNOT OFFER ANY HELP OR ASSISTANCE REGARDING REPLACEMENT. NA NISSAN ALSO REFUSED TO FINANCE AMOUNT OF 3,500$ OVER 6-12 MONTHS WHICH I AGREED TO PAY IN MONTHLY PAYMENTS. NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE HAS >2,000 PARTS BEING PROTECTED INCLUDING THOSE FOR FUN AND ENTERTAINMENT (LIKE RADIO, CD PLAYER, EVEN ANTENNA ETC.) BUT NOT FOR THE MODULE RESPONSIBLE FOR LIFE-SAVING AIRBAGS DEPLOYMENT. I HAVE FOUND THIS UNACCEPTABLE. THE FALSE ADVERTISEMENT OF THE PACKAGE IS DECEPTIVE STATING ?ULTIMATE IN PEACE OF MIND PROTECTION??NOT FOR ESSENTIAL SAFETY PARTS THOUGH? CAN YOU HELP? CAN YOU ADVISE ON NEXT REASONABLE STEPS? THANK YOU IN ADVANCE, [XXX] [XXX]@YAHOO.COM CELL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712147April 22, 2015
STEERING
THE TELESCOPING FUNCTION ON MY STEERING COLUMN HAS STOPPED WORKING ON MY MURANO. I UNDERSTAND THERE IS A SERVICE BULLETIN OUT ON THIS SAME ISSUE (NTB-09-073), BUT DEALERSHIP REFUSES TO FIX IT. THE STEERING COLUMN IS NOW STUCK AT A HEIGHT WHERE IT BLOCKS MY VIEW OF THE SPEEDOMETER; I HAVE TO DUCK DOWN EVERY TIME I WANT TO CHECK HOW FAST I AM TRAVELING. OBVIOUSLY A SAFETY ISSUE, AND I UNDERSTAND THAT THIS IS A CHRONIC PROBLEM FOR MURANO'S AND WOULD HOPE THAT NISSAN WOULD STEP UP TO THE PLATE AND PROVIDE A FIX TO MAKE THEIR CARS SAFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706425April 18, 2015
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
LOW TIRE PRESSURE LIGHT WILL NOT GO OFF EVEN AFTER HAVING AIR PRESSURE CHECKED AND AIR ADDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706424April 18, 2015
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON AND HAS BEEN BLINKING SINCE. I HAVE RESEARCHED THE ISSUE AND FIND THAT THIS IS COMMON WITH THE 2009 NISSAN MURANO. NISSAN REFUSES TO FIX THE ISSUE UNDER RECALL. THIS IS NOT COVERED WITH THE WARRANTY ON THE VEHICLE. MOST ARE CAUSED BY A SENSOR UNDER THE PASSENGER SEAT AND THE ENTIRE SEAT MUST BE REPLACED. THE COST IS BETWEEN 2500 AND 3000 DOLLARS. THIS WARNING LIGHT BLINKING INDICATES THE SYSTEM WILL NOT WORK CORRECTLY SHOULD I GET INTO AN ACCIDENT. PLEASE HELP MURANO OWNERS GET THIS FIXED WITH OUT HAVING TO PAY SUCH OUTRAGEOUS PRICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano