Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10893542August 5, 2016
SERVICE BRAKES
ON JULY 22, 2016 I LEFT WORK AND TOOK THE INTERSTATE HOME. I WAS IN THE FAST LANE TRAVELING ABOUT 60 MPH AND HAD NOT BEEN ON THE INTERSTATE LONG. I NOTICED THAT TRAFFIC WAS COMING TO A SLOW STOP. I APPLIED MY BRAKES. AT FIRST IT FELT NORMAL AS IF MY BRAKES WERE OKAY, BUT THEN THEY WENT ALL THE WAY TO THE FLOOR. I WAS BLESSED THAT THE TRAFFIC IN THE RIGHT HAND LANE WAS BACK FAR ENOUGH FOR ME TO GET OVER. I KEPT TRYING TO APPLY MY BRAKES AND THEY WERE ON THE FLOOR. THE CAR DID SLOW DOWN EVENTUALLY. I WAS ABLE TO MAKE IT HOME BY DRIVING EXTREMELY SLOW AND EASING TO A STOP STARTING 30 YARDS FROM THE VEHICLE IN FRONT OF ME. I HAD MY MURANO TOWED TO A REPAIR SHOP ON SATURDAY MORNING AND THEY KEPT IT THE ENTIRE NEXT WEEK. I WAS TOLD THAT WHEN THEY FIRST GOT IN THE VEHICLE, THE BRAKES WENT TO THE FLOOR AGAIN WHEN THEY TRIED TO STOP. HOWEVER, AFTER THAT FIRST ATTEMPT THE BRAKES STARTED TO WORK PERFECTLY. THEY DROVE IT THE ENTIRE WEEK TO SEE IF THE MALFUNCTION WOULD REPEAT ITSELF BUT IT NEVER DID. I PICKED MY CAR UP ON FRIDAY, JULY 29, 2016 WITH NO ASSURANCE THAT THE BRAKES WOULD NOT GO OUT AGAIN. SINCE THE PROBLEM COULD NOT BE ISOLATED, NO REPAIRS WERE MADE. I CONTINUE TO DRIVE MY CAR OUT OF NECESSITY FOR WORK BUT I AM STRESSED NOT KNOWING IF OR WHEN MY BRAKES WILL FAIL AGAIN. I DO HAVE DOCUMENTATION FROM THE REPAIR SHOP BUT IT IS NOT ONLINE SO I CANNOT LOAD IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887868July 22, 2016
ENGINE, FUEL/PROPULSION SYSTEM
THE CHECK ENGINE LIGHT WILL NOT GO OFF ON MY CAR-I TOOK THE CAR BACK 4 TIMES TO THE DEALER AND IT HAS NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885682July 18, 2016
SERVICE BRAKES
MY VEHICLE BRAKES GOES ALL THE WAY TO THE FLOOR AND I HAVE TO PUMP THEM TO GET THE VEHICLE TO STOP. I NOTICE ONLINE THAT A LOT OF CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THIS YEAR AND VEHICLE MODEL. I HAVE READ HOW THEY HAD TO SPEND A LOT OF MONEY ON PARTS AND LABOR BECAUSE THE MECHANICS COULDN'T FIGURE OUT THE PROBLEM, SO THEY STARTED DURING POWER OF ELIMINATION. I DON'T HAVE THAT KIND OF MONEY TO SPEND. I TOOK IT TO A CERTIFIED NISSAN DEALERSHIP AND THEY TOLD ME I WOULD HAVE TO REPLACE THE ABS FIRST. JUST TO SEE IF THAT WAS THE PROBLEM, IF IT WASN'T THEN THEY WOULD TRY SOMETHING ELSE. MY QUESTIONS IS WITH ALL THESE COMPLAINTS ABOUT THE SAME PROBLEM, WHY HAVEN'T THIS VEHICLE BEEN RECALLED. THE VEHICLE IS SAFETY HAZARD TO DRIVE AND IT'S NOT FAIR TO THE CUSTOMERS THAT WE HAVE TO SPEND ALL THIS MONEY TO TRY AND TROUBLE SHOOT THE PROBLEM. I SEE THERE IS A RECALL FOR THE 2016 MODEL AND IT SOUNDS LIKE IT'S THE SAME PROBLEM THAT THE 2009 MODEL IS HAVING. I DROVE THE VEHICLE IN APRIL 2016,, JUST TO GO AROUND THE CORNER TO THE GROCERY STORE AND I COULDN'T STOP THE VEHICLE. I HAD TO PUT THE CAR ON THE CURB BECAUSE I WAS ON A BUSY ROAD, SO I WOULDN'T RUN IN BACK OF THIS OLD LADY. I CALLED NISSAN TO ABOUT THE PROBLEM AND THAT'S WHEN I WAS REFERRED TO THE NISSAN DEALERSHIP. NISSAN SAID THEIR CERTIFIED MECHANIC WOULD HAVE TO DETERMINE THE PROBLEM TO SEE IF THEY WOULD COVER THE COST OR NOT, BUT LIKE A MENTION EARLIER, THE MECHANICS DON'T KNOW AND IT'S COSTING THE CUSTOMER A ARM AND LEG JUST TO TROUBLE SHOOT THE PROBLEM. I HAVE TAKEN THIS VEHICLE TO 5 DIFFERENT PLACES AND NO ONE COULD TELL ME THE PROBLEM. I AM REQUESTING THAT SOME TAKE A GOOD LOOK AT THE 2009 NISSAN MURANO BRAKE SYSTEM. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885368July 17, 2016
AIR BAGS
MY CAR WAS T-BONE HIT FROM THE PASSENGER SIDE WHILE I WAS DRIVING AT 25 MPH ON A SIDE ROAD WITH NO PASSENGERS (THANK GOD). THE PARTY AT FAULT BROKE A STOP SIGN AND RESULTED IN TOTAL LOSS OF MY CAR. ONLY THE PASSENGER SIDE AIR BAG DEPLOYED AND PROTECTED NO ONE. STRANGELY, THE DRIVER SIDE AIR BAG DID NOT DEPLOY. AS A RESULT I HIT THE PASSENGER WINDOW GLASS WITH THE SIDE OF MY HEAD AND GOT A CONCUSSION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10884073July 11, 2016
SERVICE BRAKES
BRAKE PEDAL GOES ALL THE WAY DOWN AND VEHICLE DOES NOT STOP. HAS HAPPENED SPORADICALLY SEVERAL TIME. HAVE TO PUMP BRAKES TO GET THEM FUNCTIONING AGAIN. NISSAN DEALER CANNOT FIND UNDERLYING CAUSE; SUGGESTION IS TO REPLACE ABS CONTROL UNIT AND SEE IF THAT FIXES THINGS; NO GUARANTEE THAT WILL FIX PROBLEM. VEHICLE IS ONLY 7 YEARS OLD, 68500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883953July 11, 2016
AIR BAGS
FRONT PASSENGER SEAT AIRBAG SENSOR IS CONSTANTLY GOING OFF AND FLASHING ON DASHBOARD. MECHANIC STATES THAT WHEN THE LIGHT IS ACTIVE THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. NISSAN HAS REFUSED TO CORRET THIS PROBLEM EVEN THOUGH AIRBAG RECALLS ARE ON THE NEWS DAILY. MY VEHICLE IS UNSAFE AND I AM LIMITED TO THE AMOUNT OF PEOPLE OR OCCASSIONS I CAN USE IT WITHOUT FEAR OF A POTENTIAL ACCIDENT WITHOUT PROPER AIRBAG DEPLOYMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883557July 8, 2016
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED. THE IGNITION SWITCH EMITTED A BEEPING SOUND WHILE STARTING THE ENGINE, AND THE BEEPING SOUND ALSO EMITTED WHILE CLOSING THE DRIVER'S DOOR. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING SYSTEM WAS DEFECTIVE AND EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PERFORMED DIAGNOSTIC TESTING AND STATED THAT THE ELECTRICAL SYSTEM WAS DEFECTIVE. THE CONTACT ALSO TOOK THE VEHICLE TO A SPECIALIZED ELECTRICAL MECHANIC WHO CONFIRMED THAT THE ELECTRICAL SYSTEM WAS DEFECTIVE; HOWEVER; IT WAS NOT SPECIFIED WHERE THE ELECTRICAL FAILURE INITIATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883434July 7, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE TIRE PRESSURE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TPMS SENSOR NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 09V393000 (TIRES). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874372June 15, 2016
POWER TRAIN
MY 2009 NISSAN MURANO LE HAS 117K MILES. I HAD EXTENDED WARRANTY WHICH EXPIRED AT 100K MILES & 7 MONTHS AGO. THE TRANSFER CASE IS LEAKING & NISSAN INFORMED ME IT NEEDS TO BE COMPLETELY REPLACED COSTING ME $3350. THE TRANSFER CASE SEALS HAVE BEEN REPLACED TWICE BEFORE ON THIS VEHICLE AT 30K MILES AND 75K MILES. UPON DOING RESEARCH, THE TRANSFER CASE APPEARS TO BE A VERY COMMON PROBLEM WITH NISSANS. I WAS ALSO INFORMED BY A NISSAN ACE CERTIFIED TECH THAT THE FAULTY TRANSFER CASE IS A FACTORY DEFECT, AND THERE WERE REVISIONS MADE ON THE TRANSFER CASE ON MARCH 24, 2014; THEREFORE, THE NEWER, REVISED TRANSFER CASE "SHOULD NOT" FAIL AGAIN. WELL, AFTER UNSUCCESSFUL NEGOTIATIONS WITH THE LOCAL NISSAN SERVICE DEPARTMENT, I CONTACTED CONSUMER AFFAIRS TO REQUEST A PARTIAL GOOD-WILL PAYMENT (AT LEAST PAY FOR THE PARTS SINCE IT'S SUCH A COMMON ISSUE AND A DESIGN DEFECT AND I'LL PAY FOR THE LABOR), BUT THEY HAVE REFUSED. THIS LEAVES CONSUMERS WITH DEFECTED PRODUCTS WHICH WILL END UP COSTING CONSUMERS THOUSANDS OF DOLLARS BECAUSE NISSAN REFUSES TO STAND BEHIND THEIR PRODUCTS. WHAT A DISHONEST WAY TO DO BUSINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873726June 12, 2016
AIR BAGS
MY HUSBAND WAS IN DALLAS GETTING HIS PASSPORT AND SOME MAN RAN A STOP SIGN HIT A POLICE OFFICE TWO OTHER CARS AND MY CAR THAT MY HUSBAND WAS DRIVING. THE PASSENGER AIRBAGS DID NOT DEPLOY TO HELP AND MY FATHER IN LAW WHO WAS IN THE PASSENGER FRONT SEAT WAS INJURED.
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#10873697June 10, 2016
SERVICE BRAKES
WHEN I HIT A POT HOLE OR BUMP IN THE ROAD MY BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR AND I MAY OR MAY NOT HAVE SOME BRAKING. TAKES A LITTLE TIME FOR PEDAL TOO BECOME FIRM AGAIN. THIS HAS HAPPENED 4 TIMES OVER THE PAST YEAR. NO WARNING LIGHT COMES ON AND IT APPEARS THAT THERE IS A PROBLEM IN THE ABS SYSTEM. FROM ALL COMPLAINTS ON LINE NISSAN DOES NOT KNOW WHAT IS CAUSING BRAKE FAILURE. I AM REMOVING THE ABS FUSE SO I WILL HAVE DEPENDABLE BRAKES UNTIL NISSAN CAN DETERMINE WHAT NEEDS TO BE DONE BESIDES REPLACING WHOLE ABS SYSTEM. HAVE 88,000 MILES ON CAR. THIS IS A VERY DANGEROUS SITUATION SINCE BRAKES APPEAR MOST OF TIME TO BE FINE, CANNOT UNDERSTAND WHY THERE IS NO WARNING LIGHT OR CODE WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870224May 22, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
IT DOES NOT ACCELERATE FROM A STOP VERY WELL. SOMETIMES I TRY TO PULL INTO TRAFFIC AND CANNOT ACCELERATE FAST ENOUGH AND FEEL TERRIBLY FRIGHTENED THAT I WILL BE HIT FROM BEHIND AS A RESULT. IT SEEMS TO BE WORSE WHEN GOING UPHILL. AFTER 5 SECONDS MAYBE IT KICKS IN AND BEGINS ACCELERATING. THIS IS AN EXTREMELY DANGEROUS PROBLEM. I FEEL LIKE IT WILL CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870002May 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHEN THE VEHICLE WAS STARTED, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE OCS AND TPMS SENSORS NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE WARRANTY EXPIRED AND THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT SUPPORTED THE DEALER'S RECOMMENDATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000. UPDATED 06/10/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865899May 19, 2016
POWER TRAIN
GETTING RUMBLING NOISE WHEN VEHICLE IS RUNNING ON LOW GEARS. HAPPENING FROM LAST 3 YEARS. ONLINE FOUND OTHER COMPLAINING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864775May 13, 2016
SERVICE BRAKES
CAR BRAKE IS SPONGY AND WOULD HAVE TO PRESSED TO THE FLOOR BEFORE CAR STOPS. AT THE INITIAL APPLICATION OF THE BRAKES, THE CAR EJECTS FORWARD AND THEN STOPS. THERE IS VERY LITTLE PRESSURE IN THE BRAKE SYSTEM.HAVE TAKEN THE CAR TO NISSAN DEALERSHIP FOR REPAIR, FROM THE DEALERSHIP, IT APPEARS TO BE THE ABS SYSTEM. DOING ONLINE RESEARCH , THERE APPEARS TO BE A COMMON TREND OF BRAKE DEFECTS ON THIS MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863293May 5, 2016
AIR BAGS, STEERING, UNKNOWN OR OTHER
TAKATA RECALL .... MY PASSENGER AIRBAG LIGHT HAS BEEN ON FOR ABOUT 3 YRS. NOW AND WHEN IT HAS BEEN HOOKED UP TO A COMPUTER RESULTS ALWAYS COME BACK THE SAME... ERROR IN AIRBAG. NOW I'VE CONTACTED NISSAN AND THEY ARE TELLING ME THAT EVEN THOUGH I MAY HAVE A TAKATA AIRBAG MY VIN # IS NOT ON THE RECALL LIST SO THEREFORE THEY CANNOT DO ANYTHING ABOUT THE PROBLEM. I WOULD HAVE TO PAY OUT OF MY OWN POCKET TO HAVE IT FIXED. NOW THEY DID TELL ME THAT ACCORDING TO THEIR RECORDS AND WITH THE VIN # THAT WAS GIVEN TO THEM IN OCT 2008 MY MURANO ALREADY HAD BEEN SERVICED FOR PASSENGER SIDE AIRBAG LIGHT STAYING ON. SO BASICALLY WHAT THEY WERE SAYING WAS THAT MY MURANO HAD ALREADY USED THE ONE FREE SERVICE CHECK IN OCT 2008 FOR AIRBAG. FIRST OF ALL, MY VEHICLE IS AN 09, SO NISSAN ALREADY ADMITTED THAT ACCORDING TO THEIR RECORDS AND MY VIN # THAT I WAS ALREADY HAVING AIRBAG ISSUES BEFORE THE VEHICLE WAS RELEASED TO BE SOLD. I PURCHASED IT AT BEGINNING OF 2012 AND 2013 IS WHEN MY AIRBAG LIGHT CAME ON. NOW I HAVE HAD IT CLEARED AND SEEMS LIKE IF IT IS COLD CAUSE I DO LIVE IN OHIO, BUT IF I CLEAR IT TODAY AND IT'S NOT REALLY COLD IT MAY NOT COME ON, BUT AS SOON AS IT GETS COLD IT COMES RIGHT BACK ON. NOW THERE HAS BEEN TIMES WHERE IT HAS BEEN CLEARED AND AS SOON AS YOU TURN OFF THE ENGINE AND START IT BACK UP IT COMES RIGHT BACK ON. I ALSO AM HAVING ISSUES WITH TPMS, NO MATTER WHAT TIRES I BUY I AM CONSTANTLY BATTLING THE LOW TIRE PRESSURE LIGHT. IT'S BEEN TAKING TO TIRE SHOPS AND BEEN CHECKED FOR SLOW LEAKS AND LEAKS AROUND THE VALVE STEM, NOTHING. I HAVE ALSO HAD TO REPLACE THE MOTORS IN MT STEERING WHEEL BECAUSE BOTH OF THOSE WENT OUT ON ME. NOW MY NEW ISSUE IS MY AIR VENTS. WHEN THE DEFROST IS ON CERTAIN AIR VENTS DO NOT SHUT OFF, AIR STILL COMES THROUGH THEM. AND IN THE WINTER I FEEL LIKE THERE IS COLD AIR BLOWING UP THROUGH THE FLOOR. NO ISSUES WITH 04 MURANO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863389May 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 30 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED HEAD AND ARM INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN HOME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10862637May 2, 2016
AIR BAGS
THE PASSENGER AIR BAG LIGHT AND THE MAIN AIR BAG INDICATOR LIGHTS ARE BOTH ON OUR MURANO. WE ARE SEEING THE EXACT SAME ISSUES AS IN THE RECALL FOR CERTAIN 2009 NISSAN MURANOS AND OUR MURANO IS BARELY OUTSIDE THE WINDOW OF RECALLED MURANOS. THE DEALERSHIP SAYS THEY CAN'T HELP US SINCE IT WAS BUILT BARELY OUTSIDE THE DATES OF THE RECALLED MURANOS EVEN THOUGH IT IS THE EXACT SAME ISSUE. PLUS NISSAN KEEPS HAVING THE SAME ISSUES WITH DIFFERENT YEARS OF MURANOS, SO IT IS PRETTY OBVIOUS THEY HAVE A WIDESPREAD PROBLEM WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854812April 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 30 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IT WAS DIAGNOSED THAT THE ORC MODULE FAILED AND THE PASSENGER SEAT NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 89,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852474March 30, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE THE VEHICLE WAS BEING INSPECTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE OSC SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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