Nissan Murano Complaints

5,967 consumer complaints on file.

#11560317December 15, 2023
SUSPENSION, STRUCTURE:BODY
The rear subframe is rusted through in several areas. The rear sway bar connection point on the rear driver side control arm is no longer connected due to rust. The rear tires are slanted inward causing uneven tire wear. The vehicle sways from side to side while driving on any surface that is even slightly slick. The problem was discovered while replacing the rear brakes on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560205December 14, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Not sure when it started bc I just purchased this vehicle a month ago. While driving one evening the head lights went off and I had to turn them off and back on. Now a few weeks later and after I've changed the bulbs and made sure the fuse wasn't blown it is doing it ALOT. I'm not sure if it is a wiring problem or if it is in the on and off switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558828December 6, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
This has happened on two different occasions. While driving the vehicle the alternator has gone out and there is no warning that there is any problem but you lose your throttle control and the car loses power and is unable to accelerate. The 1st time this happened I was in the middle of an intersection trying to make a left turn and lost all power to be able to move the car. Luckly no one was coming in the other direction, or I could have been involved in a serious accident!!! I had the alternator check and it was bad, so we replaced it. The second time this happened was two days ago I was doing 65 MPH on a four-lane highway and without any warning I lost power and could not accelerate I was able to pull to the side of the road, but m emergency flashers were of no use due to the battery was low because the entire car was using it for power. The car has no gauge or light of any type to warn you that the alternator has failed till you lose power and are unable to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558840December 6, 2023
POWER TRAIN
The contact owns a 2011 Nissan Murano. The contact stated that after starting the vehicle and shifting into drive(D), the transmission made an abnormal sound, and the vehicle shook before moving forward. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the contact stated that the check engine and the transmission warning light had illuminated and remained illuminated. The contact had taken the vehicle to a local dealer who could not duplicate the failure. The vehicle was not repaired. The contact had taken the vehicle back to the same dealer on multiple occasions and the vehicle was not repaired. The contact researched online and related the failure to manufacturer Technical Service Bulletin Number: AT20-005B NTB20-060B CVT Transmission Shake/Shudder (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557609November 30, 2023
SEATS, ELECTRICAL SYSTEM
The seat heating function on my vehicle failed due to electrical components becoming so hot that they melted the control module connector. The issue has been reviewed and confirmed by a Nissan dealership's service department. The service manager stated that he and his team would not plug the control module connector back in without my express direction because they considered it a fire hazard and a safety risk. There was no warning of this failure; the component simply stopped working but remained a fire risk. The only way I learned of the control module melting was after having the dealer's service department diagnose why the feature was no longer working. From the dealer's diagnosis (in writing): "Driver's climate control seat control module connector melted. Recommend replacing driver's climate control seat control module and driver's front seat harness. Left driver's front climate control seat control module connector unplugged to prevent further issues with system." It is unknown when the component melted. The problem was diagnosed by a Nissan dealership's service department on 29 November 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557271November 28, 2023
AIR BAGS, SEATS, ELECTRICAL SYSTEM
Passenger seat sensor light for air bag stays lit, flashing 1 steady and 5 bursts. Shows airbag off even with adult sitting in passenger seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554892November 13, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2010 Nissan Murano. The contact stated while driving 45 MPH, the contact heard an abnormally loud sound. The contact drove the vehicle to a nearby local independent mechanic, and the vehicle was diagnosed with a corroded subframe. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554704November 12, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Have 3 lights on Dash ABS, AWD, and Brake. Had the vehicle diagnosed, And was told it is the ABS module. Shouldn't this be covered as a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553966November 7, 2023
UNKNOWN OR OTHER
I was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. It blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. I was quite shaken up. I contacted my insurance and working a claim to have it replaced. Then I find out this has been common in Nissan vehicles for a long time and law suits because of it, too. These sunroofs allegedly exploded because of their design. Instead of laminating the glass in the sunroofs, the lawsuits claimed, Nissan used thin pieces of tempered glass instead of thicker pieces. The reason why Nissan allegedly did this, according to the suits, is so that the sunroof could be lighter and, thus, the vehicle could get better fuel economy. The lawsuits also alleged the Japanese automaker applied ceramic enamel around the edges of the sunroofs, weakening the strength of the glass. I also sent an email to Nissan but doubt if I will hear from them. What is being done by the Safety Commission in regard to this matter so this doesn't happen to other customers of these vehicles?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553697November 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552652October 30, 2023
STRUCTURE, STRUCTURE:FRAME AND MEMBERS
The contact owns a 2007 Nissan Murano. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal dragging sound coming from the rear of the vehicle. The contact was able to safely drive the vehicle to the residence. The vehicle was taken to an independent mechanic the next day. The failure was diagnosed as a fractured sway bar and corroded subframe. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551500October 23, 2023
POWER TRAIN, UNKNOWN OR OTHER, SUSPENSION
2 months ago I Bought vehicle for $4300 and found out 3 weeks ago that the frame is broken. The car is very squirrely on wet roads- no wonder? It's very dangerous and it's going to cost more than the car is worth to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551112October 20, 2023
SUSPENSION
Noticed severe negative camber on the rear wheels at ~225k miles. Marks Auto Svc, Rockford, IL confirmed the rear k-subframe had rusted all the way through from the inside-out. The frame had completely separated at two places on each side near the wheels - SEVERE SAFETEY HAZARD!!!!! 1. Website forums indicate many consumers conclude this problem is due to inferior design (hole in frame allows water to condensate/pool & rust the frame from the inside-out). 2. I conclude this part failed prior to the standard benchmark-life of automotive parts of 20-years. 3. A similar subframe design used on the 2002-05 Atimas & Maximas - produced a SERVICE CAMPAIGN BULLETIN - Ref. NTB05-114c.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547920October 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Nissan Murano. The contact stated that while the daughter was driving approximately 40 MPH, the glass sunroof suddenly shattered without impact. During the failure, glass shards entered the cabin of the vehicle and projected from the vehicle. No injuries were sustained. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547459September 30, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
The hood of my car flew open while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547387September 29, 2023
STRUCTURE:BODY, SUSPENSION
Just noticed a loud bang sound from back and got it checked. Finally found out that the rear subframe has all rusted out which is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546755September 27, 2023
SUSPENSION, WHEELS, SERVICE BRAKES
2011 Nissan Murano, While pulling into a parking area the left rear (drivers side) wheel collapsed. Fortunately this happened at a very low speed, (under 10 MPH). Upon inspection it was discovered that the lower control strut had rotted out and separated from the frame causing the wheel to collapse. If this had occurred on a main road at speed it could have caused a very serious accident due to loss of control. In this case it did not happen, as stated it was at low speed and in a parking lot. The deterioration of this strut was never called out by dealer inspite of numerous Multi-point safety inspections during normal periodic vehicle servicing. There was no warning of impending failure, it just occurred! Neither Nissan or the dealer claim any responsibility for the failure of this part(s) Both sides were replaced as both sides had rotted out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546872September 27, 2023
UNKNOWN OR OTHER
AT RUNNING TIME THE CAR STOP LIKE IF TRANSMISSION DISCONECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546583September 26, 2023
AIR BAGS
Airbags have malfunctioned. I was told the whole passenger seat needed to be replaced which costs more than the car is worth. No safety recall for this year. I know I’m not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546378September 25, 2023
POWER TRAIN
The contact owns a 2009 Nissan Murano. The contact stated that while driving at an undisclosed speed, the engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission seal. The vehicle was not repaired. The vehicle was taken to another independent mechanic, who confirmed the diagnosis and advised the contact to take the vehicle to a dealer. The vehicle was then taken to the dealer, who diagnosed failures with the axel seals, rear differential axle seal, and left TPMS sensor. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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