Nissan Murano Complaints

5,967 consumer complaints on file.

#11641630February 10, 2025
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2010 Nissan Murano. The contact stated while driving 45 MPH, the contact noticed an electrical burning odor and there was white smoke coming out of the hood. The contact pulled over to the side of the road and turned off the vehicle. The contact stated that the vehicle failed to restart and was jumpstarted with the assistance of the contact's brother. The vehicle was taken to AutoZone, where the battery was replaced. The contact stated upon driving from a complete stop, the vehicle went into Safety Mode and failed to exceed 2 MPH. The ABS and battery warning lights were illuminated. The contact was able to pull into a parking lot and turn off the vehicle. The vehicle failed to restart and was towed to the residence of the contact's mother. The contact stated that the vehicle experienced complete battery drainage within 18 hours of replacing the battery. The dealer was notified of the failure and informed the contact that the VIN was not included in an unknown alternator recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641216February 6, 2025
AIR BAGS
The safety issue is with a 2014 Nissan Murano. April 22, 2024, the air bag light is on steady, so the vehicle was taken to a Nissan dealer to determine the repairs that are necessary. The Nissan dealer determined the battery charge was low and recharged the battery. The air bag light went off afterwards for 6 months. Then on 1-27-25, the Nissan Murano was again brought to the Nissan Dealer to determine why the air bag light was on. The technician diagnostic scan for codes found code B00A0 stored, in airbag for occupant detection system error. In plain terms, the seat cushion pressure sensor is defective. The dealer will only do the repair if they replace the entire passenger seat at a cost that is more than $3,700. From my research, At Nissan Parts, that pressure sensor costs $39.02. Part Occupant Sensor - Nissan (98853-3JA0A). The auto insurance will not cover this repair. This is a serious safety issue, where there is a possibility that the air bag could deploy unexpectedly causing serious injury to the passenger, deploy when a child is in the passenger seat, or not deploy at all in an accident. Searching for repair options on the web, I have found many forums and instances that describe the same problem. This should be a manufacturer recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640961February 5, 2025
UNKNOWN OR OTHER
I was on Interstate traveling 65 MPH. sounded like gunshot or explosion. I pulled over as soon as I could. Walked around vehicle saw nothing, I stepped on side of car to look at roof. The sunroof was shattered. I drove back home and noticed very fine glass falling into the car while I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639696January 30, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The crash sensor light keeps engaging while driving, even when the vehicle is parked or idle. There is nothing in site to indicate a crash. Vehicle was taken to dealer on 5 or more occasions and finally it was replaced in December 2024 after Nissan Corp. got involved. The vehicle engaged the brakes while driving on the highway when NOTHING was present to indicate danger. This was mentioned to Nissan and the dealer (AutoNation) on my last visit in January 25 and the dealer stated they could not reproduce the issue, although the problem still exist, I was told by the dealer that it's normal. Nissan Corp mentioned a senior mechanic will investigate, but was never sent to dealer. Instead, I emailed video of it happening to customer affairs at Nissan. The senior mechanic (Nissan Corp) and the mechanic at the dealer provided reasons like a piece of lint could be on the lenses (not while driving 55mph), could be sunlight blocking the sensor (what about at night), or the lenses could be dirty (maybe but not really). This seem to be a danger when driving and all of a sudden your brakes are engaged automatically while driving and the only reason given was possibly lint. The only recourse from the dealer was my option was to return vehicle (lemon law) and purchase another one. I'm retired and not in the position to start all over in acquiring a note. This vehicle was still under warranty (with less 25K miles) when this was first reported, why are customers responsible for any fees? I am afraid to drive most occasions and would like to know if anyone else has reported this (also asked Nissan - sure they're not going to be truthful)? Will someone please investigate this matter and let me know my options? Have videos showing crash sensor engaging but the files are too large to upload. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638101January 23, 2025
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2018 Nissan Murano. The contact stated that the rear driver's side carpet was significantly wet. The contact noticed that there was mildew on the rear driver's side carpet, in the cargo area, and on the seat belts. The contact also stated that there was condensation on the interior side of the windshield and in the interior side of the rear window. The vehicle was taken to the dealer where the roof was taken apart, but the water entry point could not be determined. Additionally, the contact stated that upon opening the driver's side door, the speakers made an abnormal popping sound. The vehicle was taken to the dealer, where the door regulator was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the AV auto control unit had failed and needed to be replaced. The contact stated that the failure was draining the battery, causing the battery to be replaced once. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 95,356.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637487January 21, 2025
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
On Jan 15, 2025, my vehicle exhibited an unintended sudden acceleration event while applying the brakes to slow the vehicle. Shortly after applying the brakes, the vehicle's engine revved very high and the car launched forward despite my foot on the brake and then struck another vehicle in front of me. The automatic emergency braking did not trigger. The air bags did deploy. No significant injuries, but both cars were damaged, my Murano likely totaled. I am confident that I did not accidentally hit the gas pedal.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635143January 9, 2025
POWER TRAIN
When you take off the transmission hesitates and then seems to jump a little. My car has 80,000 miles on it. When I purchased the car it had 22,000 miles on it with this being an ongoing issue. I am now very concerned that this could get even worse causing an accident. I had no idea why this was happening as I have never owned a Nissan before. I just read online that this is common in Nissans for my year car and I can file a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634460January 6, 2025
POWER TRAIN
Loss power i ,studding had a overheating in transmissonsounds whinning , bumps, locking up hesatation sudden lurching at home in driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632441December 26, 2024
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
The transmission has given out. There are recalls for the same year (2014) on different Nissan vehicles. There are issues that I have never had. One minute it will go then it'll shudder and not move at all even with the pedal pushed down. It goes into limp mode. There are threads and pages created just for this issue and nothing has been done about it. The car gave out on me while in traffic, pulling out into traffic, and nearly avoided causing a crash that could have ended in death or sever injury. Why is this not being addressed??? I've had the transmission flushed by Nissan and also after the incident. The vehicle is available for inspection but will need to be towed. I should not have to fork out thousands of dollars to fix a major Nissan issue. This happened with no warning. Just failure. No warning lamps or symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628773December 4, 2024
VEHICLE SPEED CONTROL
While driving on the highway I decided to pass the vehicle in front of me. At the same time I had hit the button to resume the speed I had set on the cruise control. I pushed the pedal all the way to the floor to quickly pass the vehicle in front and when I got past him and let off the peddle my vehicle kept accelerating. I tried turning off the cruise control but that didn’t help. I finally put the car in neutral and coasted to a stop with the engine racing. I tried to pull the accelerator up thinking it was stuck but that didn’t work. Finally I turned the vesicle off and restarted the car and it started working normally. I don’t know what/why that happened and I’ve been afraid to try to duplicate that incident by pushing the accelerator all the way down again. I think this is dangerous and thus I’m reporting this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628043November 30, 2024
STEERING, SUSPENSION
Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627467November 26, 2024
ENGINE, POWER TRAIN
The contact owns a 2024 Nissan Murano. The contact stated while driving 65 MPH, the vehicle was vibrating and shuddering significantly. The contact pulled over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was 4,457.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626936November 22, 2024
UNKNOWN OR OTHER
My sub frame is completely rusted through at 138,xxx miles. It was kept in a garage, or I was told from the dealership it was, and was well kept.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625410November 15, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, WHEELS
On [XXX] I was driving back down [XXX] , stopped at red light and when light changed to green, I proceeded to take off and as I got under the interstate overpass my vehicle abruptly started slowing down as if it was going to shut completely down and the panel in the dash turned red with a symbol of a car. There was a vehicle coming directly behind me and I am thankful they were not following me closely because it may have caused them to hit me from behind. A few seconds later the vehicle picked up speed and the red warning light disappeared quickly. 11/11/24 I made a call to Nissan Consumer Affairs to create a case (case#[XXX]) and representative opened and closed the case without escalating to a specialist for review. On 11/13/24 I took the Vehicle into a Nissan Dealership to perform a diagnostic on the vehicle and no code was found. I was told to bring the vehicle back in for a full day to troubleshoot. With all of the safety features this vehicle has, I thought issues like this would be recorded. I asked the service advisor if anyone else has reported this issue and he stated not on the 23 Murano but have received reports of other Nissan vehicles just shutting down. This could have been a very bad situation and Nissan Consumer Affairs did not seem to care when this issue was brought to their attention. Also have reported issue with brake pedal squeaking and wheel slipping when making short turn on driver's side. Issues are never found by the dealership in most cases, until the warranty runs out which is very short (3yrs 36,000). I attempted to upload document to support my trip to dealership, but received message that file is too large. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625137November 14, 2024
SERVICE BRAKES, HYDRAULIC
The contact's daughter owns a 2009 Nissan Murano. The contact stated that occasionally, while driving at an undisclosed speed, the brake pedal was depressed but went to the floorboard. The contact stated that the brakes had become inoperable However, moments later the brakes became operational. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624512November 11, 2024
POWER TRAIN
When trying to merge onto the interstate, the car didn't accelerate, causing other vehicles on the road to swerve around me. Afterwards, I noticed that the car was shaking or juddering at low revs (about 1,000 RPM). I internet searched for possible causes and found that this shaking was caused by a known problem with the CVT on my car (Nissan Murano). I bought the car (a 2015 Nissan Murano AWD SL) in 2018 as a certified pre-owned vehicle only used by that Nissan dealership, it now has 63,841 miles on it. I needed the vehicle so I had the transmission replaced (I was told that 'fixing' the problem was not an option), at a cost of $7,157.19. There was no warning, no lights on the dash, etc. I had also just had the car serviced at the dealership (on 8/3/24, which cost me $2,618.55) where they replaced the CVT fluid as part of the service. I'm just lucky that the transmission didn't fail while I was actually going at a higher speed. Nissan needs to recall and/or replace these transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622673October 30, 2024
ENGINE
The contact owns a 2010 Nissan Murano. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic test result was provided and the contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622192October 27, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My timing chain/belt is shot, my car started slowing down and I pulled over on the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621803October 24, 2024
SEATS
Driver seat front left side has a rocking motion to it. I’ve read a lot of others have found this issue was supposed to be fixed from 2003-2004 and the parts have been updated to address the issue. I am worried my seat movement will create an unsafe driving condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621436October 23, 2024
SEAT BELTS
Driver seat belt latch starting to stick and not latch properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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