Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#10659224November 19, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
RECEIVED A LETTER IN THE MAIL IN EARLY OCTOBER 2014 REGARDING A DRIVE BELT RECALL FOR 2010 OUTLANDER. HAVE MADE SEVERAL CALLS TO THE DEALERSHIP REGARDING THE REPLACEMENT ONLY TO BE TOLD THE REQUIRED PARTS ON ARE NATIONAL BACK ORDER AND TO CALL BACK EVERY 2 WEEKS. THEY WERE ADVISED BY THE MANUFACTURER THAT THERE IS NO ESTIMATED DATE FOR THE PARTS TO BE RECEIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659407November 19, 2014
ENGINE
ON OCTOBER 20TH I RECEIVED A RECALL TO HAVE THE DRIVE BELT CHANGED. I CALLED THE DEALERSHIP TO HAVE THE DRIVE BELT CHANGED, BUT THEY DIDN'T HAVE THE PARTS FROM THE MANUFACTURER YET. I CALLED AGAIN TODAY, AND THEY STILL DON'T HAVE IT. THEY ALSO DON'T KNOW WHEN ARE THEY GETTING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658531November 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658662November 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ESU NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654676November 13, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
I'M BACKING UP ON A REVERSE MODE AND A SLIGHTLY ELEVATED RV PARKING TO GET SOME HEAVY ITEMS NEXT TO MY DRIVE WAY, I SLOWLY MOVING AND TRY TO ALIGNED IT TO THE PAVEMENT I NOTICE THE BACKUP CAMERA DIDN'T WORK AND PRESS MY FEET TO THE BRAKE THEN AFTER I RELEASE IT ACCELERATE PAST BACKWARD HITTING THE WOODEN FENCH AND ZERO GROUND THE 6 FOOT SHED, CAUSING THE BACK BODY PART OF THE CAR WRECK AND I END UP ON A 3 BRICKS HIGH PLANTER. I HAVE SOME HISTORY IN THE PAST THAT THE FOLLOWING DAY THAT I GOT THE CAR FROM THE DEALER I RETURNED IT TO THEM BECAUSE I HEARED A POPPING SOUND ON THE ENGINE PART WHEN I STOP THE ENGINE, THEY SAID ITS JUST NORMAL BUT WITH ALL THE CARS THAT I HAD I NEVER EXPERIENCE THIS SO UNUSUAL AND THE STATIC ON THE CAR SEAT EVERYTIME I COME OUT OF THE CAR I EVEN TRANSFER THE STATIC FEEL WHEN SOMEBODY TOUCH ME I AND AFTER A WEEK THEY PUT LEATHER SEAT IT IS STILL THE SAME WHAT I DID I PUT A RUG ON MY SEAT THAT LESSEN THE STATIC. EVERYTIME I BRING THE CAR ON ALL THE COMPLAINTS THEY JUST IGNORE IT AND TELLING ME ITS JUST NORMAL AND BECAUSE I NEVER BOUGHT ANY BRAND NEW CAR EXCEPT MITSUBISHI SINCE 1997 SO MY TRUST IS STILL THERE UNTIL THIS CRASH HAPPEND TO ME AND FIRST TIME IN MY ENTIRE LIFE ITS GOOD THING IT HAPPENS WITH IN MY PROPERTY WHAT IF THIS MALFUNCTION HAPPENS OUTSIDE AND I HURT SOMEBODY THAT ACCIDENT WAS TRAUMATIC TO ME I DON'T WANT TO DRIVE THAT CAR ANYMORE I DON'T KNOW WHAT WILL HAPPEN NEXT. I FILE COMPLAIN WITH THEM, THEN AFTER 3 WEEKS THEY DON'T WANT TO TAKE RESPONSIBILITY AND ADVISE ME TO JUST CLAIM ACCIDENT ON MY INSURANCE. I ASK THE SERVICE MANAGER TO PLEASE EMAIL ME A COPY OF THEIR INVESTIGATION AND A WRITTEN REPORT ON THEIR ADVISE ON ME. MICHAEL OF MITSUBISHI ANAHEIM IS HESITANT TO GIVE ME ANY WRITTEN REPORT ON THE TEST THEY'VE DONE AND ADVICE THEY WANT ME TO DO. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10654737November 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 3/24/15*CN UPDATED 03/31/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654745November 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654554November 12, 2014
VISIBILITY/WIPER
HVAC KNOB HAS ALWAYS BEEN HARD TO TURN FROM HEAT TO COOL, BUT IT HAS NOW COMPLETELY BROKEN. IF YOU TURN IT TO HEAT IT BOUNCES BACK TO COOL. I HAVE NO HEATER OR DEFROST! I WAS QUOTED $1,500 TO FIX THE PROBLEM BECAUSE THE HVAC CABLE AND DOOR ARE STUCK SHUT. THE DEALER KNEW MY EXACT PROBLEM AND THE PART NUMBER OFF THE TOP OFF HIS HEAD! HE SAID IT IS A VERY COMMON PROBLEM, BUT THEY DON'T RECALL IT BECAUSE IT ISN'T A SAFETY HAZARD. I DON'T SEE HOW THIS IS SO. WE WERE PLUMMETED WITH SNOW AND FREEZING TEMPERATURES THIS WEEK AND I HAD TO USE AN ICE SCRAPPER ON THE INSIDE OF MY WINDOWS WHILE STOPPED AT LIGHTS! FREEZING AND NO VIABILITY SEEMS LIKE A SAFETY CONCERN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653814November 10, 2014
ENGINE
I RECEIVED A SAFETY RECALL NOTICE REGARDING MY 2008 MITSUBISHI OUTLANDER REGARDING THE DRIVE BELT AND PULLEY SYSTEM. I MADE AN APPOINTMENT WITH MY DEALERSHIP, JERRY'S MITSUBISHI, IN PARKVILLE MD 21234 AND THEN THEY CANCELLED THE APPOINTMENT STATING THEY DO NOT HAVE THE PARTS AND HAVE NO DATE WHEN THEY ARE TO ARRIVE. I TRIED CALLING MITSUBISHI CUSTOMER RELATIONS 888-648-7820 AND THEIR AUTOMATED SYSTEM DOESN'T ALLOW NOR CAN I EVER SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. I HAVE ALSO TRIED TO CONTACT NHTSA AT 1-888-327-4236 AND AGAIN HAVE NO WAY OF SPEAKING WITH A REPRESENTATIVE. SO IT LOOKS LIKE THE ONLY AVENUE OF APPROACH IS TO SUBMIT THIS COMPLAINT WHICH IS NOT ONLY FOR THE RECALL BUT TO COMPLAIN ABOUT THE INABILITY TO CONTACT ANYONE LIVE TO COMPLAIN ABOUT THE DEALERSHIP. I SINCERELY HOPE THIS GETS ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653926November 10, 2014
POWER TRAIN
WE RECEIVED A RECALL NOTICE IN OCTOBER 2010 REGARDING OUR 2010 MITSUBISHI OUTLANDER ABOUT THE DRIVE BELT THAT NEEDED TO BE REPLACED. WE HAD CONTACTED SEVERAL DEALERSHIPS FOR MITSUBISHI, (ONTARIO MITSUBISHI HAS CLOSED), SAN BERNARDINO (909-884-7700), RIVERSIDE (951-509-1000), PUENTE HILLS (626-964-5111), AND EVERY DEALERSHIP HAD THE SAME REPLY: THEY DO NOT HAVE NOR STOCK THE PARTS TO PERFORM THE REPAIR. WE CONTACTED MITSUBISHI CUSTOMER RELATIONS AT CYPRESS, CA (1-888-648-7820) AND SPOKE WITH [XXX] WHO STATED THAT THE PARTS ARE NOT READY/NOT IN STOCK YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653086November 6, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2005 MITSUBISHI OUTLANDER. THE CONTACT WAS UNABLE TO USE THE WINDOW DEFROSTER OR ADJUST THE TEMPERATURE SETTING FROM HOT TO COOL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652987November 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2008 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652373November 4, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/02/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652403November 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652427November 4, 2014
ENGINE AND ENGINE COOLING
VEHICLE HAS RECALL FOR BELT AND PULLEYS WHICH MAY LEAD TO VEHICLE STALLING AND LOSS OF CONTROL. CONTACTED DEALERS 3 TIMES AND MITSUBISHI ONCE. THEY DO NOT HAVE THE PARTS TO DO THE REPAIRS. NO IDEA WHEN THEY WILL HAVE THE PARTS. THE "800" NUMBER SUPPLIED BY MITSUBISHI FOR THE PURPOSE OF GETTING INFORMATION MAKES NO MENTION OF THE RECALL. YOU HAVE TO CALL ANOTHER DEPARTMENT AND THEY WILL TRANSFER YOUR CALL, BUT NO INFORMATION ONCE YOU REACH THEM. ANY SUGGESTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652025November 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652086November 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE) WAS RECEIVED IN OCTOBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS WHERE IT WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652194November 3, 2014
POWER TRAIN, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WE HAVE A 2008 MITSUBISHI OUTLANDER THAT WE PURCHASED IN 2010. I WAS FOLLOWING MY WIFE DOWN THE ROAD AND NOTICED THAT WHEN SHE APPLIED THE BRAKES THE BRAKE LIGHTS SOMETIMES DID NOT COME ON. THIS IS A HUGE SAFETY PROBLEM. WHEN WE GOT HOME I TESTED IT AND FOUND THAT ABOUT 20% OF THE TIME NO BRAKE LIGHTS WOULD ILLUMINATE. I DID SOME RESEARCH ONLINE TO SEE HOW DIFFICULT IT WOULD BE TO FIX AND DISCOVERED THIS IS A VERY COMMON PROBLEM WITH SEVERAL RECALLS ASSOCIATED WITH IT. IT ALSO EFFECTS THE SHIFT INTERLOCK WHICH PREVENTS SHIFTING THE CAR OUT OF PARK EVEN WHEN THE BRAKE PEDAL IS DEPRESSED. MY WIFE CONFIRMED SHE HAS HAD THIS PROBLEM TOO. WE HAVE OWNED THE CAR SINCE 2010 AND HAVE NEVER RECEIVED A RECALL NOTICE. I CALLED OUR LOCAL MITSUBISHI DEALER TO FIND OUT IF THIS WAS PART OF A RECALL. THEY SAID THE RECALL HAD BEEN PERFORMED ON OUR CAR IN 2009 AND IF IT NEEDED REPLACEMENT AGAIN IT WOULD BE AT OUR EXPENSE SINCE IT HAD BEEN MORE THAN A YEAR SINCE THE WORK WAS DONE. THIS MAKES NO SENSE TO ME. THE CAR WAS RECALLED WHILE STILL UNDER WARRANTY TO HAVE A DEFECTIVE PART REPLACED. NOW THE PART HAS PROVEN TO BE DEFECTIVE AGAIN. THE DEALER CONTACTED MITSUBISHI TO SEE IF THEY WOULD COVER THE REPLACEMENT PART BUT THEY HAVE DECLINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652273November 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V562000 (ENGINE) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651513October 30, 2014
AIR BAGS
MY VEHICLE WAS HIT FROM THE SIDE, SPUN AROUND IN THE STREET AND THROWN INTO A METAL STEEL FENCE, MY AIR BAGS DID NOT DEPLOY. I SUFFERED SERIOUS INJURIES FROM THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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