MINI Cooper Complaints

4,588 consumer complaints on file.

#10734526July 16, 2015
STEERING
WE WERE CHARGED $1300.00 TO REPLACE THE POWER STEERING PUMP AND FAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734138July 15, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2007 MINI COOPER S. WHEN THE IGNITION SWITCH WAS TURNED TO THE RUN POSITION, THE PASSENGER SIDE AIR BAG DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734225July 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED, THE AIR BAG FAILURE WARNING INDICATOR ILLUMINATED, INDICATING THAT THE ENTIRE AIR BAG SYSTEM WAS DEACTIVATED. THE FAILURE RECURRED EACH TIME A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SEAT OCCUPANCY MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,500. UPDATED 09/25/15*LJ UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733916July 14, 2015
AIR BAGS, SEATS, ELECTRICAL SYSTEM
AIR BAG SENSOR IN THE DETECTION MAT OF THE PASSENGER'S FRONT SEAT DOES NOT RECOGNIZE PASSENGER . THE AIR BAG LIGHT FOR THE PASSENGER IN THE FRONT PANEL IS INTERMITTENT, PUTTING AT RISK OF NOT DEPLOYING THE AIR BAG DURING AN ACCIDENT. THE LIGHT WILL COME UP EVEN WHEN I HAVE A PURSE ON THE SEAT OR WITH A FULL GROWN ADULT (OVER 150 POUNDS). I RECENTLY CALLED 2 LOCAL MINI DEALERS IN SOUTHERN CALIFORNIA (JULY 2015) REGARDING THIS AND BOTH STATED THE SAME: THAT THEY HAVE NOT RECEIVED THE SPARE PART REQUIRED FOR THIS RECALL AND CANNNOT PERFORM UNTIL MINI PROVIDES THEM WITH AN AUTHORIZATION LETTER. CALLED IMMEDIATELY THE MINI CUSTOMER SERVICE LINE FOR RECALLS (1-866-825-1525) TO FIND OUT WHEN THIS WILL BE SOLVED SINCE THIS HAS BEEN ON ONGOING ISSUE SINCE MID 2014. MINI'S CUSTOMER SERVICE REPRESENTATIVE STATED THAT WE NEEDED TO WAIT UNTIL A NEW RE-DESIGN OF THIS SENSOR IN THE DETECTION MAT IS AVAILABLE FROM THEM IN ORDER TO PROVIDE THIS SPARE PART TO THE DEALERS. IN THE MEANTIME, WE ARE PUTTING AT RISK ANY PASSENGER WHO WILL RIDE IN OUR CARS FOR AN ISSUE THAT HAS BEEN KNOWN BY MINI FOR OVER A YEAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733953July 14, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MINI COOPER. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V815000 (STRUCTURE) WAS RECEIVED IN FEBRUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734040July 14, 2015
AIR BAGS
INITIALLY THERE WAS AN INTERMITTENT INDICATION THAT THE PASSENGER SIDE AIR BAG WAS DEACTIVATED. PROBLEM IS GETTING TO BE MORE FREQUENT. OBDII FAULT CODE "93C3 SEAT-OCCUPANCY DETECTOR" IS SET. I AM TOLD THIS IS THE SAME FAULT CODE THAT RESULTED IN A RECALL OF THE 2006 MODEL YEAR MINI COOPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734032July 14, 2015
AIR BAGS
(SORRY FOR MY ENGLISH) THE CAR TURN ON THE PASSENGER AIR BAG SENSOR EVERY TIME. I DONT HAVE PASSENGERS ANY TIME BUT THIS PROBLEM APPEARED. THERE IS A MINI RECALL FOR THIS PROBLEMS BUT THEY TOLD ME THAT MY CAR IS NOT IN THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733684July 13, 2015
STEERING
IN THE MONTHS OF MAY AND JUNE OF 2015, MY POWER STEERING WOULD INTERMITTENTLY STOP PROVIDING POWER ASSIST. IT HAS COMPLETELY STOPPED WORKING NOW. MAKES IT CHALLENGING TO MAKE EMERGENCY MANEUVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733782July 13, 2015
POWER TRAIN
I WAS DRIVING ON AN INTERSTATE AND A WARNING READING "DRIVETRAIN MALFUNCTION. DRIVE MODERATELY" CAME ON. POWER WAS LOW (COULDN'T GET THE CAR OVER ABOUT 60 MPH, NOT SAFE ON AN INTERSTATE WITH STEADY TRAFFIC) AND CAR WAS SOMEWHAT CHUGGY. THIS CAR HAS THREE TIMES IN UNDER 8000 MILES TOLD ME THE OIL WAS LOW AND IT WAS CRITICALLY NECESSARY FOR ME TO ADD A QUART, WHICH SEEMS RELATED. AFTER STOPPING AND CALLING MINI (WHO TOLD ME THEY WOULD SEND A TOW TRUCK IF THE LIGHT HAD BEEN RED, RATHER THAN YELLOW) AND STARTING THE CAR BACK UP SOME 20ISH MINUTES LATER, NO WARNING. UNSURE WHEN THE NEXT WARNING IN THIS NEW CAR WILL COME UP, BUT MINI SAYS THERE IS AN ISSUE WITH OIL FILTER HOUSINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733361July 11, 2015
VEHICLE SPEED CONTROL
THE CAR STALLS(REDUCES SPEED 0-10MPH) IT MAY SHUT COMPLETELY DOWN AT TIMES THIS HAS BEEN THE SAME CONSISTENT PROBLEM SINCE DATE OF PURCHASE THE USED CAR DEALERSHIP HAS BEEN INFORMED OF THIS PROBLEM SINCE DOP AND FOR A MOMENT I THOUGHT THE PROBLEM HAD BEEN SOLVED BUT IT TURNED OUT TO BE A RECALL ON THE POWER STEERING PUMP WHICH WAS REPLACED BACK IN JULY-AUG 2013. THE MINI DEALER ALSO, THOUGHT THEY FOUND THE SOURCE OF THE PROBLEM BUT CONSISTENTLY JUST CHARGED ME MONIES FOR PROBLEM THAT NEVER TURNED OUT TO BE THE SOURCE SO I STOPPED GOING TO THEM. I TRIED TO FILE A LEMON LAW SUIT BUT WAS TOLD I COULDN'T PURSUE BECAUSE STATUTE OF LIMITATIONS. SO LAWYER REF ME TO CONTACT THIS OFFICE AND FILE A CLAIM BECAUSE I'VE SPENT NUMEROUS AMOUNTS OF MONEY AND NOTHING HAS BEEN FIXED I STILL FEEL UNSAFE AND SCARED FOR MY LIFE WHEN I DRIVE BUT I'M LIMITED IN MONEY TO KEEP TRYING TO FIND THE SOURCE THAT'S CAUSING THE PROBLEM. ONE THING NOTED THAT THE CAR ENGINE HAS BEEN REBUILT. ALSO, I'M PAYING A CAR NOTE . PLEASE IF THERE IS ANYWAY YOU CAN'T HELP I FEEL I WAS PREYED UPON AND TAKE. ADVANTAGE OF BECAUSE THE DEALER KNEW THERE WAS A PROBLEM AT THE TIME OF PURCHASE AND WITHHELD IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10733411July 11, 2015
ELECTRICAL SYSTEM
OUR 2010 MINI COOPER DRIVERS SIDE DOOR LOCK ACTUATOR HAS MALFUNCTIONED MAKING IT IMPOSSIBLE TO OPEN THE DOOR. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR (PREVIOUS WAS THE PASSENGER SIDE). IT SEEMS TO BE A COMMON OCCURRENCE IN MINI'S. THIS IS AN EXTREMELY SERIOUS POSSIBLY DEADLY CONDITION IF WE WERE IN AN ACCIDENT AS RESCUE/MEDICAL PERSONNEL COULD NOT GET US OUT OF THE DOOR. SOMETHING NEEDS TO BE DONE TO HAVE BMW/MINI OWN UP TO THE PROBLEM AND HAVE A SECOND, MECHANICAL, WAY TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733099July 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER :15V205000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732626July 8, 2015
STEERING, ELECTRICAL SYSTEM
AFTER AN HOURS DRIVE, I WAS STANDING OUTSIDE OF THE VEHICLE TALKING W/ THE CAR OFF. ALL OF SUDDEN SMOKE STARTS POURING OUT FROM UNDER THE HOOD. I QUICKLY OPENED THE HOOD TO HEAR SOME TYPE OF ELECTRICAL FAN/PUMP SOUND & SMOKE COMING FROM THE BOTTOM/REAR SIDE OF THE MOTOR. I WAS ABLE TO PULL THE BATTERY TERMINAL & THE NOISE/SMOKE STOPPED. I THEN SEARCHED ONLINE & FOUND THE KNOWN ISSUES OF THE ELECTRICAL ASSISTED POWER STEERING. I FOUND THE FUSE FOR THE CIRCUIT, A 100 AMP FUSE HIDDEN ON THE BOTTOM SIDE OF THE FUSE BOX THAT HAD NOT POPPED EVEN THOUGH THE PUMP WAS BURNING ITSELF UP. I HAD ENOUGH TOOLS W/ ME TO PULL THE FUSE, GET THE CAR STARTED & MAKE MY WAY HOME W/O THE POWER STEERING ASSIST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10732729July 8, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTAC STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500. UPDATED 10/27/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732793July 8, 2015
ENGINE, POWER TRAIN, SERVICE BRAKES
MOTOR WAS FINE THEN ALL OF A SUDDEN ALL THE OIL DRAINED OUT AND THE MOTOR DIED ALL AT ONCE NO LIGHT NO ALERTS JUST WORKING FINE ONE MIN COMPLETE DESTROYED THE NEXT THEY WANT 10K TO REPLACE IT AND THE WARRANTY COMPANY DEMANDS I PAY 3400 TO HAVE THE OLD MOTOR TESTED TO PROVE IT FAILED DESPITE THE MECHANIC SAYING IT HAS AND HEARING A KNOCKING OF THE RODS ON THE LOWER HALF OF THE MOTOR MINI COOPER VEHICLES: 2007 THROUGH 2010 HARDTOP (R56), 2008 THROUGH 2010 CLUBMAN (R55), AND 2009 THROUGH 2010 CONVERTIBLE (R57) (COLLECTIVELY, THE DEFECTIVE VEHICLES). THE DEFECTIVE VEHICLES HAVE A DEFECT WITHIN THEIR TIMING CHAIN TENSIONERS THAT COST, AT MINIMUM, HUNDREDS OF DOLLARS TO FIX AND THAT CAN CAUSE EXTENSIVE ENGINE DAMAGE (THE DEFECT). UNLIKE MOST ENGINES MADE FOR THE CONSUMER MARKET, THE PRINCE ENGINE USES A METAL TIMING CHAIN RATHER THAN A BELT MADE OF COMPOSITE MATERIALS. WHEN THE PRINCE ENGINE WAS FIRST INTRODUCED IN 2004, DEFENDANT TOUTED THE TIMING CHAINS DURABILITY COMPARED TO A TIMING BELT, AND INDICATED THAT THE TIMING CHAIN WOULD REMAIN MAINTENANCE-FREE THROUGHOUT THE FULL RUNNING LIFE OF THE ENGINE. ONE OF THE FEATURES OF THE PRINCE ENGINE DEFENDANT HAS PROMOTED IS THAT THE TIMING CHAIN AND TENSIONER ARE LOCATED INSIDE THE ENGINE BLOCK. HOWEVER, ACTUAL ROAD USE HAS SHOWN A SIGNIFICANT DRAWBACK TO THIS DESIGN: IF THE CHAIN FAILS, DAMAGE TO THE ENGINE CAN BE CATASTROPHIC. ACCORDING TO DEFENDANTS WARRANTIES AND MAINTENANCE PROGRAM, THE CHAIN AND TENSIONER DO NOT REQUIRE SERVICE, AND THE ON-BOARD COMPUTER DOES NOT MONITOR CHAIN CONDITION. ACCORDINGLY, PROBLEMS WITH THE TIMING CHAIN TENSIONER CAN EASILY GO UNNOTICED AND CAUSE SERIOUS DAMAGE TO THE VEHICLE. A DEFECTIVE TIMING CHAIN CAN CAUSE DAMAGE TO THE ENGINE AND PRESENT SERIOUS SAFETY CONCERNS. WHEN A CHAIN TENSIONER FAILS, THE VEHICLE WILL LOSE ALL POWER, EVEN WHILE IT IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732512July 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732348July 7, 2015
AIR BAGS, SEATS, SEAT BELTS
THE AIRBAG SENSOR IN THE SEAT CUSHION HAS FAILED AND A WARNING LIGHT NOW PERMANENTLY SHOWS ON THE INSTRUMENT PANEL. THE PASSENGER AIRBAG MAY NOT FUNCTION AS DESIGNED. UPDATED 11/25/15*LJ UPDATED 2/5/2016 *JS UPDATED 11/07/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732400July 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 MINI COOPER. WHILE DRIVING 35 MPH, THE AIR BAG LIGHT CONTINUED TO ILLUMINATE ON AND OFF. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,629. UPDATED 09/10/15*LJ UPDATED 11/07/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731963July 4, 2015
STEERING
POWER STEERING PUMP FAILURE AT <64K MILES. THIS IS RIDICULOUS. SUCH A FAILURE MAY RESULT IN AN ACCIDENT, INJURY OR DEATH. MINI COOPER HAS KNOWN ABOUT SUCH ISSUES FOR YEARS! FIX THE PROBLEM MINI BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731706July 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO DECELERATE AFTER THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS POWERED OFF AND BACK ON AND WAS ABLE TO BE DRIVEN; HOWEVER, THE VEHICLE WOULD NOT ACCELERATE PAST 55 MPH ON A 70 MPH HIGHWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ONE OF THE CYLINDERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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