MINI Cooper Complaints

4,588 consumer complaints on file.

#10199074August 10, 2007
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
TL*THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 65 MPH, THE SHIFT CABLE COMPLETELY DETACHED FROM THE MANUAL TRANSMISSION AND PREVENTING THE CONTACT FROM SHIFTING GEARS. THE VEHICLE WAS TOWED TO A TRANSMISSION SPECIALTY SHOP AND THEY RECONNECTED THE SHIFT CABLE. BMW STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NUMBER 02V201000 (POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 48,800 AND FAILURE MILEAGE WAS 48,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198491August 4, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
PURCHASED A 2007 MINI COOPER IN APRIL OF THIS YEAR, AND THERE ARE TWO ISSUES THEY REFUSE TO LOOK AT OR FIX: 1. THE SPEEDOMETER REGISTERS 7% FASTER THAN THE ACTUAL SPEED. 2. THE ODOMETER REGISTERS 1% MORE THAN THE ACTUAL MILEAGE. THEY CLAIM BOTH OF THESE ARE WITHIN ACCEPTABLE LEVELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197562July 26, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE A 2006 MINI COOPER JOHN COOPER WROKS GP. THE DSC (DIRECTIONAL STABILITY CONTROL), LOW TIRE WARNING LIGHT, AND ABS (ANTI LOCK BRAKING) WARNING LIGHTS CAME ON AS I TRAVELED ON THE INTERSTATE. NO INCIDENT OCCURRED TO CAUSE A FAILURE. THE ABS AND DSC SYSTEMS DO NOT WORK, OR WORK INAPPROPRIATELY. DISCUSSING THIS WITH OTHER MINI COOPER OWNERS WITH THE SO CALLED WORKS BRAKES, I FIND OUT IT IS A FREQUENT PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197394July 24, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
SUDDEN AND INTERMITTENT POWER STEERING FAILURE MAINTAINING CONTROL OF VEHICLE BECAME DIFFICULT SCHEDULED FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197280July 23, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP
THE POWER STEERING PUMP FAILED ON MY 2003 MINI COOPER. IT WENT THROUGH STAGES OF OPERATION AND NON-OPERATION BEFORE FINALLY GOING OUT ALL TOGETHER. I WAS CHARGED $1,000 TO REPLACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197283July 23, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT HER TRANSMISSION FAILED WHILE DRIVING 30 MPH. THE DEALER INFORMED HER THAT THERE IS WARRANTY EXPIRED THAT COVERED THE TRANSMISSION. THE VEHICLE HAS A CVT TRANSMISSION AND, ACCORDING TO THE NHTSA WEBSITE, THERE ARE MANY OTHERS WITH THIS SAME FAILURE. THE COMPUTER CHIP WAS REPLACED THREE TIMES AFTER STALLING ON THREE SEPARATE OCCASIONS PRIOR TO THE TRANSMISSION FAILING. THE VEHICLE WAS CONSTANTLY SHUTTING OFF AND STALLING IN THE MIDDLE OF THE ROAD. THE CURRENT AND FAILURE MILEAGES WERE 57,600. UPDATED 02/01/08. *LJ THE CONSUMER STATED THE BATTERY ALSO NEEDED REPLACING AFTER 41,000 MILES. THE CONSUMER STATED THE REPAIRS COST HER $7,000. UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197288July 23, 2007
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2003 MINI COOPER S. WHILE DRIVING 40 MPH, THE VEHICLE CAUGHT FIRE. THE CONTACT PULLED OVER AND DOUSED THE VEHICLE WITH A BUCKET OF WATER. THE DEALER AND THE POLICE WERE NOT NOTIFIED. THE VEHICLE IS PARKED IN HIS GARAGE. THE CONTACT DISCOVERED FROM THE NHTSA WEBSITE THAT THERE ARE APPROXIMATELY EIGHT OTHERS WHO HAVE FILED COMPLAINTS REGARDING THE SAME FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10197289July 23, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WE HAVE A 2003 MINI COOPER S THAT SPONTANEOUSLY CAUGHT ON FIRE TODAY. I WAS DRIVING ABOUT 40 MPH WHEN I SMELLED SOMETHING AND THE POWER STEERING JUST QUIT WORKING. I CAME TO A STOP, THEN SMOKE CAME OUT FROM THE SIDE OF THE CAR. I PULLED INTO A PARKING LOT AND OPENED THE HOOD - THERE WAS A FIRE UNDER THE EXHAUST BY THE POWER STEERING PUMP. I WAS ABLE TO GET A BUCKET OF WATER AND PUT THE FIRE OUT. I GOT ON THE INTERNET AND THERE ARE AT LEAST TWO SITES (SEE: HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/MINI.HTML HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/SHOWTHREAD.PHP?S=015B1E186260B0639D13CF8A7D6522DD&T=73527&PAGE=8 WHERE MANY PEOPLE HAVE HAD SIMILAR ISSUES. WHAT DOES IT TAKE FOR A RECALL? I HAVE NOT SEEN ANY DEATHS, BUT SEVERAL REPORTS OF FIRES. IF I HAD BEEN DRIVING 70 ON THE INTERSTATE WHEN THE POWER STEERING QUIT AND THE CAR CAUGHT ON FIRE, IT COULD HAVE BEEN A DISASTER. PLEASE DO SOMETHING ABOUT THIS. I SEE WHERE AN INVESTIGATION WAS OPENED IN APRIL (PE07022), BUT PLEASE MOVE ON THIS. I AM VERY AFRAID THE NEXT PERSON WILL NOT BE SO LUCKY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10197133July 22, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2003 MINI COOPER S. BOTH WINDOWS ARE STUCK AND DO NOT WORK. HAD BOTH MOTORS REPLACED UNDER WARRANTY. WINDOWS HAVE FAILED AGAIN AND NOW THE CAR'S WARRANTY HAS EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196298July 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING 50 MPH, THE RPMS INCREASE AND THE TRANSMISSION MAKES NOISES WHEN SHIFTING GEARS. THE VEHICLE WAS INSPECTED BY A DEALER WHO STATED THAT THE CVT TRANSMISSION NEEDED TO BE REPLACED. THE CURRENT MILEAGE IS 91,991 AND FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195587July 8, 2007
ENGINE AND ENGINE COOLING
WHILE DRIVING HOME FROM WORK IN THE 2002 MINI COOPER THE CAR HAD ABOUT 70,000 MILLES ON IT AND I NOTICED THE TEMPERATURE GAUGE GOING UP, AND ASSUMED MY CAR WAS JUST OVERHEATING. I PULLED INTO A SERVICE STATION AND PUT SOME WATER IN THE COOLANT RESERVOIRAND THE TEMPERATURE GAUGE RETURNED TO NORMAL, SO I CONTINUED TO DRIVE. AFTER ABOUT 10 MINUTES I NOTICED THE TEMPERATURE GAUGE INCREASED AGAIN. I PULLED OFF THE HIGHWAY AND INTO A PARKING LOT. WHEN I OPENED THE HOOD, I SAW FLAMES. BY THE TIME THE FIRE DEPARTMENT ARRIVED AT THE SCENE TH E CAR WAS TOO FAR GONE TO SAVE. I CONTACTED MINI REGARDING THIS ISSUE. THEY ASKED FOR MY VIN, APPROXIMATE MILEAGE, AND CONTACT INFORMATION. I SENT THEM THIS INFORMATION, BUT HAVE NOT HEARD BACK FROM THEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10195351July 5, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP
PARKING THE VEHICLE AFTER A 35 MI COMMUTE TO WORK WITH THE IGNITION WAS TURNED OFF THE ELECTRO HYDRAULIC STEERING PUMP CONTINUED TO RUN. THE ONLY WAY TO TURN THE PUMP OFF AND AVOID OVERHEATING WAS TO DISCONNECT THE BATTERY. THE FAILURE WAS CORRECTED BY REPLACEMENT OF THE ELECTO HYDROLIC STEERING PUMP. OLD PART IS NOT AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195297July 4, 2007
STEERING:ELECTRIC POWER ASSIST SYSTEM
POWER STEERING FAILURE AND SOON AFTER ELECTRICAL SMELLING SMOKE STARTED TO COME OUT FROM UNDER THE HOOD. UPON INSPECTION AT THE DEALERSHIP SOME OF THE WIRES HAD MELTED AND THE POWER STERRING MOTOR WAS BURNT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195023June 30, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP, ELECTRICAL SYSTEM:WIRING, EQUIPMENT
MY CAR WAS BROUGHT INTO THE DEALERSHIP FOR AN OIL CHANGE AND REAR BRAKE REPAIR ON TUESDAY (JUNE 26, 2007). WEDNESDAY EVENING (JUNE 27, 2007) THE CAR WAS DRIVEN 15 MINUTES, PARKED FOR ALMOST AN HOUR, THEN DRIVEN A MERE 30 SECONDS TO CHANGE TO A DIFFERENT PARKING SPOT. WALKED AWAY FOR A MINUTE AND NOTICED SMOKE COMING FROM THE FRONT OF THE CAR. UPON OPENING THE BONNET, THERE WAS FLAMES COMING FROM THE UNDERSIDE OF THE ENGINE. THE FIRST ATTEMPT AT USING A FIRE EXTINGUISHER TEMPORARILY PUT OUT THE FIRE, THEN IT RE-IGNITED WHICH THE FIRE DEPARTMENT WAS THEN CALLED TO PUT IT OUT SAFELY. THE CAR WAS BROUGHT THE NEXT MORNING (JUNE 28, 2007) TO THE DEALERSHIP AND WAS NOT LOOKED AT UNTIL THE NEXT DAY (JUNE 29, 2009). THE DIAGNOSIS WAS THE STEERING PUMP FAILED, UPON WHICH IT OVERHEATS CAUSING THE FIRE. THE FIRE THEN DAMAGED THE LOOM (HARNESS, OR MAIN WIRING FOR THE VEHICLE), WHICH ALSO RUINED THE BATTERY. PRIOR TO THE FIRE, THERE WERE NO SIGNS THAT THE STEERING WAS FAILING, NOR ANY INDICATION THAT THERE WAS ANY OTHER POSSIBLE ELECTRICAL PROBLEMS. CAR MILEAGE WAS AT 65,500 AT THE TIME IT WAS BROUGHT TO THE DEALER, AND ABOUT 65,525 MILES AT THE TIME OF THE INCIDENT. NOTHING WILL BE DONE UNTIL THE INSURANCE AGENTS FROM BOTH THE CONSUMER AND DEALERSHIP ASSESS THE DAMAGES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10194157June 25, 2007
SEATS
TL*THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT WOULD NOT LOCK INTO THE UPRIGHT POSITION. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE IS 8,600 AND FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192272June 1, 2007
SUSPENSION:FRONT
BACK IN LATE SEPTEMBER 2006 I PURCHASED A 06 MINI COOPER S (DEALERS DEMO WITH 380 MILES). THE WEEK AFTER I GOT IT, I NOTICED THAT IT PULLED HARD TO THE RIGHT WHEN BRAKING. I TOOK THE CAR TO THE DEALER AND THE FIRST TIME THEY TOLD ME THAT IT WAS NORMAL BECAUSE OF THE ROAD'S PITCH. AFTER THAT I NOTICED THAT THE WHEEL ALIGNMENT STARTED TO GET BAD. I TOOK THE CAR TO THE DEALER TO CHECK A COUPLE OF THINGS INCLUDING THIS ONE AND THEY IGNORED IT A COUPLE OF TIMES SAYING IT WAS OK. MY BIG SURPRISE WAS YESTERDAY WHEN AFTER HAVING TO LEAVE THE CAR THE WHOLE DAY, THEY TOLD ME THAT THE CAR HAS ANOTHER ISSUE NAMED "MUSHROOMING". THIS IS WHEN THE CAR GOT A HARD HIT AND THE STRUT TOWER PUSHES UP THE METAL WHERE IS ATTACHED TO CREATING A BUBBLE AND DAMAGING THE ALIGNMENT. HOW CAN THE STRUT TOWER MAKES THIS DAMAGE WITHOUT DAMAGING THE RIM FIRST?... ALL MY RIMS ARE OK, NO BENDS. INITIALLY THEY WANTED TO CHARGE ME ALMOST $1700 TO FIX THE WHOLE ISSUE. I SPOKE DIRECTLY WITH THE SERVICE MANAGER AND HE TOLD ME THAT AS A GOODWILL GESTURE THEY WOULD REPLACE THE STRUT TOWER, FIX THE PROBLEM AND GIVE ME TWO NEW TIRES, BUT IN EXCHANGE I'D HAVE TO BUY THEM THE TWO REAR TIRES FOR MY CAR FOR A PRICE OF $223.00 PLUS EXTRAS... THIS SOUNDS TO ME LIKE BRIBE... I'VE DONE SOME RESEARCH ABOUT THIS "MUSHROOMING" ISSUE AND I'VE FOUND THAT IS A FACTORY DEFECT THAT HAS TO BE FIXED WITH AFTERMARKET PIECES AS A "REINFORCEMENT PLATE" AND/OR "STRUT TOWER BRACE". THE PROBLEM IS THAT THE METAL PIECE THAT HOLDS THE STRUT TOWER TO THE CAR IS TOO WEAK, SO THE METAL WOULD BEND SO EASY. THIS ISSUE CAN BE FOUND VERY CLEAR IN FORUMS AS WWW.NORTHAMERICANMOTORING.COM AND "WWW.SUNSHINEMINIS.ORG"; JUST SEARCH FOR "MUSHROOM". MINI WARRANTY DOESN'T COVER ANY PROBLEM RELATED TO HITS. I BELIEVE THEY KNOW ABOUT THE ISSUE AND THAT IS WHY THEY TRY TO IGNORE IT ALL THE TIME TELLING THE OWNERS THAT THE WARRANTY DON'T COVER THAT, BUT BEING A FACTORY'S DEFECT THEY HAVE TO FIX IT RIGHT AWAY AT NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190938May 16, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL-CALLER OWNS A 2003 BMW MINI COOPER. CURRENT MILEAGE 104650. FAILURE MILEAGE 99330. WHILE GOING AROUND A TURN AT 40 MPH, IT BECAME HARD TO TURN THE CAR AND HE KNEW THAT THE POWER STEERING HAD FAILED AND HE DROVE THE CAR COME. HE PURCHASED THE REPLACEMENT PART FROM THE DEALER AND INSTALLED IT. WEATHER WAS DRY. TEMPERATURE WAS APPROXIMATELY 30 DEGREES. KTF THE CONSUMER STATED BOTH FAILURES WERE AAT THE ELECTRICAL CONNECTOR. WATER ENTERED THE CONNECTOR WHICH CAUSED CORROSION AND A THEN A SHORT. THE TERMINAL WOULD THEN BREK OFF CAUSING THE PUMP TO FAIL. UPDATED 06/08/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189296April 30, 2007
SUSPENSION:REAR:SPRINGS
BMW 2001 325XI REAR COIL FAILURE. COIL FAILED ONE COIL UP FROM BOTTOM. EVIDENCE OF FATIGUE CRACK-SHINY AREA WITH DUCTILE AREA FROM FINAL LOAD FAILURE. EVIDENCE OF ADDITIONAL SMALL STARTING CRACK. EXTERNAL SURFACE COATING FAILED AT POINT OF CONTACT WITH LOWER SUPPORT RUSTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189104April 27, 2007
VISIBILITY:WINDSHIELD
OVERNIGHT A STRESS FRACTURE APPEARED ON THE DRIVERS SIDE LOWER WINDSHIELD. TEMPERATURES WERE AROUND 60 F SO WOULD NOT HAVE CONTRIBUTED. THERE WAS A SMALL JUNK OF GLASS BLOWN OUT OF CRACK, BUT NO IMPACT MARKS ALONG CRACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188934April 26, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2003 MINI COOPER S I DROVE TO WORK AS ON ANY OTHER DAY AND PULLED INTO MY USUAL PARKING SPOT. ABOUT 10 MINUTES LATER MY CAR ALARM WENT OFF. WHEN I WENT OUTSIDE TO CHECK, ALL THE ELECTRICAL SYSTEMS WERE GOING NUTS - DOOR LOCKS, LIGHTS, THE ALARM, ETC. I SAW A LITTLE BIT OF SMOKE COMING FROM UNDER THE HOOD. I POPPED THE HOOD AND BOOT, PULLED OUT MY FIRE EXTINGUISHER, BUT DIDN'T SEE FLAMES. I SMELLED ELECTRICAL FIRE, AND SAW A WHISP OF SMOKE BUT THAT WAS IT. I EMPTIED THE BOOT AND TRIED TO DISCONNECT THE BATTERY (I HEARD SOMETHING 'WHIRRING' AND REALIZED THAT THE ELECTRICAL SYSTEM WAS OBVIOUSLY MALFUNCTIONING.) I COULDN'T DISCONNECT IT MANUALLY SO I LEFT IT AND CHECKED THE ENGINE BAY AGAIN. STILL NO FLAME, BUT MORE SMOKE. I RAN INSIDE AND ASKED A CO-WORKER TO CALL THE FIRE DEPARTMENT. THEN GRABBED MY PHONE AND RAN BACK OUT. ANOTHER CO-WORKER CAME OUT WITH ME AND HELPED ME GET THE FIRE EXTINGUISHER WORKING; NOW WE COULD SEE SOME SMALL FLAMES COMING FROM BELOW THE AIRBOX. I USED UP THE EXTINGUISHER BUT THERE WAS STILL A LITTLE FIRE. FORTUNATELY IT WORKED ITSELF OUT... THEN THE FIRE DEPARTMENT SHOWED UP. THEY DISCONNECTED MY BATTERY AND HAD A LOOK. THEY SAID THAT USING THE EXTINGUISHER DEFINITELY KEPT IT FROM SPREADING. THEY FILED A REPORT BUT TO MY KNOWLEDGE THERE WAS NO POLICE REPORT. THE DAMAGE STARTED WITH THE POWER STEERING PUMP IGNITING. THE PUMP WAS REPLACED ALONG WITH SOME WIRING HARNESSES AND A FEW OTHER ASSORTED PARTS. THE ENGINE BAY WAS DETAILED TO GET ALL THE FIRE EXTINGUISHER 'GOO' OUT OF IT. THE CAR HAS BEEN FUNCTIONING NORMALLY FOR ALMOST A YEAR NOW WITH THE NEW PARTS. MORE INFO HERE: HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/SHOWTHREAD.PHP?T=73527. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to MINI Cooper