MINI Cooper Complaints

4,588 consumer complaints on file.

#10451136March 12, 2012
STEERING
EXPERIENCED POWER STEERING LOSS DRIVING ALONG A SUBURBAN ROAD. AFTER STOPPING AND RESTARTING THE CAR THE POWER STEERING RETURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451212March 12, 2012
STEERING
POWER STEERING PUMP HAD TO BE REPLACED AT 62,000 MILES DUE TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451307March 12, 2012
STEERING
I WAS DRIVING THE CAR IN LACEY WA. SMOKE STARTED ISSUING FROM THE CAR. I IMMEDIATELY PULLED INTO A PARKING LOT. I OPENED THE HOOD AND SMOKE WAS ISSUING FORTH. AFTER 5 MINUTES, I SPOTTED FLAMES. I HAD A SMALL FIRE EXTINGUISHER BUT IT WAS INSUFFICIENT TO PUT OUT THE FLAMES. A PASSING MOTORIST ARRIVED WITH A LARGER EXTINGUISHER AND PUT OUT THE FLAMES. AN INSURANCE ADJUSTER INFORMED ME THAT THE FIRE WAS DUE TO A FAULTY POWER STEERING PUMP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10451057March 10, 2012
STEERING
INTERMITTENT POWER STEERING FAILURE. POWER STEERING PUMP REMAINS ON AFTER SHUTTING OFF THE CAR AND DRAINS THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451061March 10, 2012
STEERING
I BOUGHT THIS VEHICLE NEW IN 2004, AND HAVE HAD CONSISTENT PROBLEMS WITH THE STEERING, MOST RECENTLY ON FRIDAY, MARCH 9, 2012. I HAVE TAKEN IT TO THE MINI COOPER DEALER AT LEAST FOUR TIMES FOR THIS PROBLEM. THE POWER STEERING PUMP HAS BEEN REPLACED, SO HAS THE STEERING COLUMN, AS WELL AS THE LOWER STEERING SHAFT SPINDLE. STILL, THE POWER STEERING FUNCTION GOES OUT WITHOUT WARNING. IT IS EXCEEDINGLY DANGEROUS AND I HAVE TO DRIVE THIS CAR TO DO MY JOB, AND I'M SPOOKED BY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451071March 10, 2012
STEERING, AIR BAGS
WHILE ON A SHORT VACATION OUT OF TOWN, CLOSE TO 230 MILES FROM MY HOME, MY COOPER S' POWER STEERING FAILED AND ALMOST CAUSE ME AN ACCIDENT. I IMMEDIATELY CHECKED THE FLUID AND SAW THAT THERE WERE NO VISIBLE LEAKS PRESENT. AFTER MAKING ARRANGEMENTS FOR A RENTAL VEHICLE, I NOTICED THAT THE POWER STEERING STARTED WORKING CORRECTLY AGAIN. BECAUSE OF THAT I PROCEEDED TO RETURN HOME AND THE STEERING DID NOT FAIL FOR THE REMAINDER OF THE TRIP. DURING MARCH OF 2012, THE POWER STEERING FAILED AGAIN, DURING A COMMUTE HOME FROM WORK ON FRIDAY, MAY 3RD. TO THIS DAY, I HAVE NO BEEN ABLE TO AFFORD ADDITIONAL REPAIRS OR DIAGNOSTICS, BECAUSE OF THE MONTHLY PAYMENTS, INSURANCE, FUEL AND PREVIOUS ISSUES OF REPAIRS UNDER 75,000 MILES INCLUDING THE HEAD GASKET, AND HEATER CORE. REGARDLESS OF THE POLICIES THAT BMW/MINI AND THE NHTSA HAVE CONCERNING USED VEHICLES, AND WARRANTIES, ABSOLUTELY NO VEHICLE PRODUCED BY AN INTERNATIONALLY KNOWN COMPANY OR BUSINESS SHOULD BE PRODUCING SUCH UNRELIABLE, UNSAFE AND POTENTIALLY DANGEROUS MOTOR VEHICLES AND NOT TAKE IMMEDIATE RESPONSIBILITY TO ISOLATE AND TERMINATE THE ISSUE RATHER THAN IGNORE AND DENY RESPONSIBILITY FOR POORLY MANUFACTURED PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451081March 10, 2012
STEERING
WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ON MY 2005 MINI COOPER FAILED AND I HAD TROUBLE TURNING THE CAR. THE POWER STEERING FAILURE CONTINUED UNTIL I WAS ABLE TO PULL INTO A PARKING LOT AND TURNED THE CAR OFF. I LET THE CAR TO COOL DOWN FOR APPROXIMATELY ONE HOUR BEFORE RESTARTING IT AND THE POWER STEERING WORKED FINE THE REST OF THE TRIP HOME. THIS WAS THE SECOND TIME I EXPERIENCED THIS FAILURE, BUT DID NOT RECORD THE DATE, ETC. OF THE FIRST INCIDENT SO AM UNABLE TO ACCURATELY REPORT THAT. BOTH TIMES THAT THE POWER STEERING FAILED, IT WAS ONLY DUE TO MY DRIVING VIGILANCE AND ARM STRENGTH THAT I WAS ABLE TO SUCCESSFULLY AVOID AN ACCIDENT. THE LOCAL MINI DEALER CANNOT LOOK AT MY CAR FOR ALMOST TWO WEEKS TO IDENTIFY THE PROBLEM AND I AM AFRAID TO DRIVE MY CAR FEARING ANOTHER FAILURE OF THE POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450842March 9, 2012
STEERING
POWER STEERING RANDOMLY COMPLETELY FAILS AT LOWER SPEEDS/ NO ASSIST AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450850March 9, 2012
STEERING
I HAD MULTIPLE INCIDENTS WHERE MY POWER STEERING WASN'T AVAILABLE. SEVERAL TIMES THE POWER STEERING FAILED DRIVING AROUND THE CORNER WHICH WAS VERY FREIGHTING. I CONTACTED BMW ABOUT THE ISSUE BUT THEY SAID IT WAS NORMAL WEAR AND TEAR. I DON'T AGREE WITH THAT SINCE MY CAR ONLY HAD 35K MILES. I OWNED OTHER CARS WHERE I NEVER HAD A FAILED POWER STEERING PUMP. MINI UK SEEM TO HANDLE THE PROBLEM MUCH BETTER FOR THEIR CUSTOMER (SEE LINK BELOW). I CANNOT BELIEVE THAT THERE HAS NO RECALL BEING MADE YET. PAID ALMOST 1K FOR REPLACING THE DEFECTIVE PUMP AND IT SEEMS THAT THE NEW PUMP THEY PUT IN MY MINI STARTS ACTING UP AGAIN. HTTP://WWW.BBC.CO.UK/BLOGS/WATCHDOG/2009/02/MINI_STEERING_SYSTEM_FAILURES.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450728March 8, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE TRANSMISSION WOULD SLIP IN AND OUT OF GEAR. THE CONTACT TRIED TO ACCELERATE AND THE ENGINE RPMS INCREASED EXCESSIVELY, BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT'S MECHANIC ORIGINALLY ASSUMED THE PROBLEM WAS THE TRANSMISSION CONTROL SWITCH BUT AFTER SOON DISCOVERED THAT THE TRANSMISSION CONTROL SWITCH WAS NOT THE ISSUE. THE MECHANIC ADVISED HAVING THE ENTIRE TRANSMISSION REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 84,000. UPDATED 4/2/12 *CN THE CONSUMER STATED HE LOST CONTROL OF PADDLE SHIFTER AND THE TRANSMISSION WOULD NOT DOWN SHIFT. ONCE THE VEHICLE WAS TURNED OFF AND RE-STARTED, THE TRANSMISSION WOULD SHIFT UP AND DOWN IN ALL GEARS, UNTIL IS SLIPPED OUT OF GEAR. UPDATED 04/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450757March 8, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
WHILE DRIVING THE VEHICLE THE ABRUPTLY HALTED CAUSING ME TO VEER OFF TO THE SIDE OF THE ROAD SO THAT IT COULD BE STOPPED SOMEWHERE SAFE. VEHICLE WOULD NOT RESTART, NO WARNING LIGHTS OF ANY SORT WERE PRESENT PRIOR TO THIS INCIDENT. VEHICLE NEEDED TO BE PUSHED TO A LOCATION TO ALLOW IT TO BE TOWED. DETAILS OF SERVICE PROVIDED FROM KNAUZ MINI AS FOLLOWS: FOUND CAR NOT STARTING, DURING FAULT INSPECTION FOUND FAULT FOR EXHAUST CAM SENSOR NOT READING. FOUND EXHAUST CAM NOT MOVING THROUGH OIL CAP ON VALVE COVER. REMOVED VALVE COVER FOR CYLINDER, FOUND TIMING CHAIN TO BE BROKEN CAUSING EXHAUST CAM TIMING CHAIN SPROCKET TO BREAK OFF EXHAUST CAM. FOUND THE TIMING CHAIN BREAKING CAUSING DAMAGE TO COMPLETE ENGINE DUE TO TIMING CHAIN BREAKING IN TWO PIECES. FOUND LOWER CRANK DAMAGED FROM TIMING CHAIN WEDGING IN BETWEEN BLOCK AND TIMING CHAIN COVER AREA. REMOVED COMPLETE ENGINE AND REPLACED, NOTE DURING REMOVAL OF SUB-FRAME BOLTS ON RAIL FOUND TREADS TO BE DAMAGED FROM FACTORY (SUBFRAME NEVER REMOVED BEFORE) WHILE BEING INSTALLED. RE-TAPPED TREADS AND REPLACED BOTH BOLTS. TEST DROVE CAR WITH NEW MOTOR OVERNIGHT NO FURTHER PROBLEMS FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450765March 8, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE, OIL STARTED TO DRAIN IN LARGE QUANTITIES OVER THE STREET. STEADY STREAM ABOUT 2 INCHES WIDE WAS VISIBLE ON THE STREET ONCE VEHICLE WAS STOPPED. OIL LIGHT CAME ONE APPROXIMATELY 5 MINUTES AFTER OIL SPIN WAS NOTED. CAR WAS MOVED TO SAFE LOCATION ONCE OIL LIGHT CAME ON. ENGINE WOULD NOT RESTART. NOTES FROM KNAUZ MINI SERVICE MANAGER: FOUND TIMING CHAIN TENSIONER WALKING OUT OF POSITION CAUSING OIL TO COME OUT OF CYLINDER HEAD. CLEANED OIL RESIDUE AND REPLACED TIMING CHAIN TENSIONERS. DUE TO LACK OF PROPER TENSION OF TIMING CHAIN TENSIONER CHECKED TIMING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450809March 8, 2012
AIR BAGS, SEAT BELTS
THE PASSENGER AIRBAG OFF LIGHT CAME ON WITH NO ONE IN THE SEAT, WHEN ADULT SAT DOWN THE LIGHT DID NOT GO OFF. ALSO THE AIRBAG FAULT LIGHT CAME ON. THE SEAT BELT WARNING LIGHT DOES NOT COME ON WHEN PASSENGER DOES NOT BUCKLE SEAT BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450588March 7, 2012
ELECTRICAL SYSTEM
CAR IMPACTED THE REAR END OF A JEEP AT LOW RATE OF SPEED (WAS BRAKING TO AVOID CRASH IN THE FRONT). UPON IMPACT THE CAR BURST INTO FLAMES. THE AIR BAG DEPLOYED. LUCKILY THE OCCUPANT OF THE VEHICLE WAS ABLE TO GET OUT OF CAR. WITHIN MINUTES THE CAR WAS TOTALLY IN FLAMES. NO ONE WAS KILLED OR SERIOUSLY INJURED BUT IF THE OCCUPANT DID NOT GET OUT WHEN THEY DID THE OCCUPANT WOULD HAVE DIED DUE TO SMOKE OR FLAME INJURY.MY COMPLAINT IS THAT THIS LOW FRONT END IMPACT SHOULD NOT HAVE RESULTED IN IMMEDIATE FIRE AND LARGE FLAMES. I HAVE PHOTOS OF THE CAR JUST AFTER THE OCCUPANT GOT OUT OF THE VEHICLE AND ALSO PHOTOS OF THE CAR AFTER IT WAS TOWED BACK TO WRECKER YARD. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10450645March 7, 2012
STEERING
TL* THE CONTACT OWNS A 2003 MINI COPPER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, SMOKE EMITTED FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE POWER STEERING PUMP CAUGHT FIRE AND MELTED THE WIRING HARNESS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 80,100 AND THE CURRENT MILEAGE WAS 80,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10450424March 6, 2012
ENGINE AND ENGINE COOLING, STEERING
OVER HEATING CONSTANTLY NO TECHNICAL PERSON KNOWS OF A REMEDY. OVERFLOW TANK BLOWS OUT WHEN CAR OVERHEATS CONSTANTLY .THIS SEEMS TO BE A PROBLEM SINCE THE BEGINNING NO MATTER WHAT YEAR THE CAR WAS BUILT AND NEVER REMEDIED. WHY NOT A RECALL? NOT KNOWING WHAT OTHER DAMAGE THIS CAUSES TO THE ENGINE. THIS HAS TO BE A RECALL FOR THE COMPANY TO FIX IT IS A HIT AND MISS FIX??? THIS IS A COSTLY PROCESS AND EVEN IN THE FORUMS ON MINI IT HAS BEEN AN ONGOING ISSUE. FRONT END FAILS ALL AT THE SAME TIME. (CONTROL ARMS, CV JOINTS) STEERING BECOMES HARD TO CONTROL. MINI HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450452March 6, 2012
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2005 MINI COOPER S. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL WOULD NOT TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE POWER STEERING PUMP AND ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE AND A HALF YEARS LATER WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED HER THAT THE POWER STEERING PUMP FAILED AGAIN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE POWER STEERING PUMP. THE MANUFACTURER WAS CONTACTED ON BOTH OCCASIONS AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,800. THE VIN WAS UNAVAILABLE. THE CONSUMER STATED ONE INCIDENT OCCURRED ON 01-SEP-2009 WITH 37800 FAILURE MILEAGE AND AGAIN ON 16-FEB-2012 AT 53827 UPDATED 06/07/12 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450516March 6, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER SEAT AIR BAG SENSOR WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE PASSENGER SEAR AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 83,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450260March 5, 2012
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WHILE DRIVING 35 MPH. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,000. UPDATED 03/15/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450355March 5, 2012
STEERING
TECHNICALLY THERE WERE 3 INCIDENTS WITH MY 04 MINI COOPER. OUT OF NOWHERE, WHILE DRIVING DOWN A BUSY STREET, THE POWER STEERING JUST STOPPED WORKING. LUCKILY I WAS IN THE FAR RIGHT LANE, AND SLOWED ENOUGH TO VEER TO THE ROADSIDE AND CALL FOR ASSISTANCE. WHEN THE CAR WAS TAKEN TO A MECHANIC, I WAS TOLD THE POWER STEERING PUMP WAS BAD AND NEEDED TO BE REPLACED. ALSO, I WAS TOLD THAT IT HAPPENS FREQUENTLY WITH MINI'S. HOWEVER, I DID NOT ASK THEM TO REPLACE MY PUMP, I WANTED A SECOND OPINION. OUT OF NOWHERE MY CAR STARTED TO DRIVE WITHOUT ANY ISSUE WHATSOEVER. I GOT A SECOND OPINION AND WAS TOLD IN ABOUT A YEAR, IT WOULD NEED TO BE REPLACED, BUT THEY TOO MENTIONED THIS ISSUE WITH MINI'S. I WAS SHOCKED. WEEKS LATER, I WAS MAKING A LEFT TURN AND THE POWER STEERING WENT OUT. I BARELY MISSED A BUS STOP ON THE CORNER, FULL OF PEOPLE. SHAKEN, I AGAIN CALLED MINI AND ASKED ABOUT A RECALL OR ANY PROCEDURES TOWARD HAVING ONE MADE. OBVIOUSLY, THEY WERE UNHELPFUL, BUT THEY TOO DIVULGED THAT THIS IS A COMMON PROBLEM. MY CAR STARTED TO DRIVE NORMALLY ONCE MORE, BUT I DROVE AS LITTLE AS POSSIBLE WHILE I CONTINUED MY RESEARCH. A THIRD TIME, I COULDN'T EVEN GET MY CAR OUT OF THE DRIVEWAY AND I DECIDED THAT WAS IT. I WAS JUST GOING TO TAKE IT TO A MINI DEALERSHIP AND HAVE THE PUMP REPLACED. WHEN I CALLED WITH MY SITUATION AND THEN TOLD THEM I BELIEVED MY POWER-STEERING PUMP WAS NEEDING TO BE REPLACED, THEY DIDN'T ARGUE OR SAY THEY'D LOOK INTO IT, THEY BASICALLY AGREED, AND GAVE AN ESTIMATE. I TOOK IT IN AND THEY AGAIN ASKED NO QUESTIONS, THEY DIDN'T LOOK INTO THE PROBLEM. $1200 LATER, I LEFT WITH NO QUESTIONS ANSWERED, WITH A HOLE IN MY POCKET. IF THIS IS A COMMON PROBLEM, IT NEEDS TO BE ADDRESSED ASAP. WHAT IF I HAD HIT THAT BUSTOP FULL OF PEOPLE, OR WORSE? I CAN STILL TELL THERE'S SOMETHING WRONG WITH MY STEERING. MINI NEEDS TO DO A RECALL. YESTERDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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