Mercury Mystique Complaints

1,019 consumer complaints on file.

#883250March 16, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BATTERY LIGHT COMES ON, AND CONSUMER CAN HEAR FAN RUNNING, AND IT SHOULD NOT RUN ALL THE TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742427March 14, 2001
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
CAR WAS PARKED IN MOTEL PARKING LOT. I ENTERED CAR AT 6:55AM TO MOVE CAR BY OUR ROOM TO PICKUP BAGS. I HAD MY FOOT ON BRAKE, STARTED ENGINE AND SHIFTED INTO REVERSE. THE CAR JUMPED REARWARD AT A HIGH SPEED. I HAD NOT PUT MY FOOT ON THE GAS PEDAL. THE CAR HIT A TELEPHONE POLE (ABOUT 8 FEET BEHIND WERE THE CAR WAS PARKED). MY BODY WENT REARWARD WHEN THE CAR HIT THE POLE. AT THIS TIME, I HAD MY HAND ON THE SHIFTER (FLOORMOUNT) AND IT PULLED THE CAR INTO FORWARD GEAR. THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK COLUMN DIRECTLY INFRONT OF WERE I WAS PARKED. I TRIED TO TURN OFF IGNITION AND HIT THE BRAKE BUT I COULDN'T EFFECT THE FORWARD MOTION. I SAW THE CAR HIT THE POLE AND MY FOREHEAD HIT THE STEERING WHEEL. THE AIRBAGS DID NOT DEPLOY. I WAS TOLD AT THE HOSPITAL THAT YOU NEED TO BE GOING 35MPH OR FASTER FOR THEM TO DEPLOY. DON'T KNOW ABOUT THAT. I HAVE NEVER HAD ANY ACCIDENTS BEFORE. I KNOW THAT I DID NOT PUT MY FOOT ON THE ACCELERATOR WHEN I ENGAGED REVERSE. I COULD HEAR THE MOTOR REVVING HIGHER THAN NORMAL. I WAS ACCELERATING WHEN THE CAR WAS GOING FORWARD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#742390March 13, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882889March 13, 2001
EXTERIOR LIGHTING:TAIL LIGHTS
BACK TAIL LIGHT LENSE, COVER OVER BULBS KEEPS CRACKING. WHEN THIS HAPPENS WATER GETS INSIDE AND BLOWS BULBS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882898March 13, 2001
SEAT BELTS:FRONT:RETRACTOR
CHILD MANAGED TO GET A HOLD TO MIDDLE RESTRAINT AND IT RETRACTED, CHOKING HIM. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882955March 13, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ONLY ON WET / SNOWY ROADS VEHICLE WOULD NOT STOP WHEN BRAKE ARE APPLIED. DEALER WAS NOTIFIED, AND REFUSED TO LOOK OR INSPECT VEHICLE. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882703March 12, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT COIL SPRING SNAPPED IN HALF AND SHOT THROUGH LEFT FRONT TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882704March 12, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRING CRACKED IN HALF, CAUSING VEHICLE TO SWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742278March 11, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE ELECTRICAL WORK ON THE CAR IS IN TERRIBLE CONDITION. I PURCHASED THE CAR WITHOUT NOTICING A FAILURE IN THE REVERSE LIGHTING. THE REVERSE LIGHTS FAILED TO WORK THEREFORE SINCE PURCHASING THE CAR IN GREENVILLE MY DAUGHTER COMMUTED FROM GREENSBORO TO GREENVILLE 3 TIMES TO HAVE THE PROBLEM CORRECTED. NEXT THE SYSTEM FAILED AGAIN AND WITH THE SAME REVERSE LIGHTING PROBLEM. I RETURNED TO CAR TO THE DEALER AND THE SYSTEM WAS CORRECTED, HOWEVER THE PANEL LIGHTS FAILED AND I HAVE HAD THE SAME PROBLEM UP UNTIL THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742227March 10, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE MORNING OF 12/12/00 I DROVE 25 MILES TO A MEETING, MET FOR 2 HOURS, RETURNED TO THE CAR. IT STARTED FINE, WARMED UP, AND DEFROSTED THE WINDOWS. WHEN I PUT IT IN REVERSE TO BACK OUT, EVERYTHING STOPPED. THERE WAS NO IGNITION CLICKING WHEN I TRIED TO START IT AGAIN, JUST NOTHING. INTERIOR LIGHTS AND DOOR "BELLS" (FOR KEY IN THE IGNITION) WORKED, BUT EVERYTHING ELSE WAS JUST DEAD. HAD THE CAR TOWED TO NEAREST DEALERSHIP (DEAN BROS IN LINCOLN, NE), NOT WHERE I BOUGHT THE CAR. THEY SAID THAT BATTERY ACID HAD EATEN AWAY THE CONNECTIONS OF THE WIRE HARNESS. IF THE PLACEMENT OF THE BATTERY IN RELATION TO THE WIRE HARNESS IS A DEFECT IN MANUFACTURE OR DESIGN, I'D LIKE SOME REIMBURSEMENT OF THE REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882359March 7, 2001
ELECTRICAL SYSTEM:WIRING
EA 01 001/BLOWER SWITCH/RISISTOR OR WIRING HARNESS: BLOWER EXPERIENCE A WIRING HARNESS MELT DOWN; MANUFACTURER WAS NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK CONSUMER STATES BLOWER MOTOR INOPERABLE, MOTOR AND FUSE WERE REPLACED, NAD THEN MOTOR WENT OUT AGAIN, CONSUMER FOUND PROBLEM TO BE A PLUG THAT WAS GOING INTO THE FUSE BOX, THAT WAS MELTED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741945March 5, 2001
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:IGNITION:MODULE, ENGINE AND ENGINE COOLING
VEHICLE WAS TAKEN TO THE MERCURY DEALER AT 45396 AND 56249 MILES DUE TO FREQUENTLY RUNNING AT THE FARTHEST SIDE OF NORNAL ON ENGINE TEMPERATURE GAUGE (ALMOST IN THE RED DANGER ZONE) ESPECIALLY WHEN ON HILLS OR IN THE MOUNTAINS. WE WERE TOLD "THE CAR IS MEANT TO RUN HOT." NO REMEDY WAS SUGGESTED BY THE DEALER EITHER TIME. AT 53486 MILES, A TECHNICIAN AT AN INDEPENDENT SMOG STATION SAID HE HAD NEVER SEEN A CAR RUN SO HOT. HE RAN A FAN ON THE ENGINE DURING THE SMOG TEST. THIS IS WHY THE CAR WAS TAKEN BACK TO THE DEALER FOR A CHECK OF THE ENGINE RUNNING HOT AT 56249 MILES. ON 10/17/99, THE CAR LOST POWER WHILE ON THE FREEWAY AND CAME TO A HALT AT THE SIDE OF THE ROAD., STEAM WAS COMING FROM UNDER THE HOOD. THE CAR DID NOT RESTRART. DIAGNOSIS AT A NEARBY INDEPENDENT STATION REVEALED: VEHICLE HAD BEEN SEVERELY OVERHEATED. ALL SPARK PLUGS ARE CONTAMINATED WITH COOLANT, AND ALL CYLINDERS ARE FILLED WITH COOLANT. A TEAR DOWN OF THE CYLINDER HEAD REVEALED THAT CYLINDER HEAD IS SEVERELY WARPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882165March 5, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE CAUGHT ON FIRE DUE TO THE FUEL RAIL INJECTORS BURSTING AND CAUSING FUEL TO LEAK INTO ENGINE. VEHICLE SUFFERED A TOTAL LOSS. ALSO, CAUGHT ON FIRE ON 10/28/98 DUE TO WIRING HARNESS OVERHEATING WHICH WAS LATER COVERED UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882116March 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER WAS GOING 45-50MPH AND VEHICLE STARTED TO OVERHEAT, IT WAS RAINING OUTSIDE. CONUSMER PULLED HOOD UP TO COOL IT OFF. OIL WAS BOILING SMOKING, AND VEHICLE JUST DIED OUT. DEALER STILL INSPECTING CAUSE. CONSUMER PLEASE ADD THE VIN#.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741837March 2, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT FRONT SPRING COIL SNAPPED. DEALER REPAIR SHOP DESCRIBES IT AS "LEFT FRONT SPRING BROKEN AND SITTING ON TIRE AND WRAPPED AROUND STRUT" WAS TOLD BY REPAIR SHOP THAT THIS NOT HAPPEN ON A CAR WITH SO FEW MILES. FORD DECLINES TO SAY THIS IS A SAFETY PROBLEM BUT THIS IS NOT THE FIRST OR ONLY MAKE AND MODEL WITH THIS PROBLEM. WAS TOLD BY DEALERSHIP OWNER THAT THIS IS GOING TO TURN INTO A MAJOR PROBLEM FOR FORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560027March 1, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER RECEIVED RECALL 99M03, HOWEVER THE WIRE HARNESS AND BLOWER MOTOR HAD BEEN REPLACED PRIOR TO RECALL, DEALER WOULD NOT REIMBURSE CONSUMER FOR ANY REPAIRS THAT WERE COMPLETE EVEN THOUGH THE RECALL LETTER STATES THAT PRIOR FAILURES OF THE COMPONENT WOULD BE FULLY REFUNDED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881789February 28, 2001
STEERING: STEERING WHEEL/HANDLE BAR
WHEEL THAT BELT MAKES MOVE AROUND AND MAKES POWER STREEING PUMP WORK FAILED. HAS NOT CONTACTED DEALER YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741592February 27, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FORD RE-PAINTED VEHICLE AND PAINT PEELED AGAIN, EVEN WORSE WITHIN 1 YR. FORD SAID OVERHEATING PROBLEM WAS WATER PUMP AND THERMOSTAT AND HOUSING. REPLACED BOTH AND PROBLEM WAS NOT SOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881650February 27, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLING SYSTEM OVERHEATED AND BURNED ENGINE. THERE WAS NOT ANY PRIOR WARNING. DEALER REPLACED ENGINE ON CONSUMER'S EXPENSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881286February 23, 2001
ELECTRICAL SYSTEM:WIRING
WIRING HARNESS WAS BURNING UP. DEALER NOTIFIED, AND INFORMED THAT IT WAS NOT COVERED UNDER A RECALL. *AK CONSUMER STATES THAT THE WIRING HARNESS IN THE HEAD LINER IS TOTALLY BURNED UP, ALSO UNDER THE DASHBOARD THERE ARE MELTED WIRES CAUSING THE POWER MIRRORS, RADIO, CLOCK, AND INTERIOR LIGHTS TO BE INOPERABLE, DEALER STATED THAT BOTH WIRING HARNESSES HAVE TO BE REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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