Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10051109December 26, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
ENGINE OIL LEAK OR POSSIBLE FUEL LEAK LEADING TO VEHICLE FIRE, TOTAL LOSS. DRIVER ESCAPED INJURY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10051629December 16, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ANTI-LOCK BRAKE SYSTEM FAILED. IT WAS SERVICED BUT THE SERVICE TECHNICIAN STATED IT NEEDED A NEW PART TO MAKE THE BRAKES EFFECTIVE. PROVIDE FURTHER DETAILS............................................ *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050266December 9, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WITHOUT WARNING RIGHT SIDE LIFTGATE HINGE SNAPPED, CAUSING THE LIFTGATE TO HIT THE CONSUMER IN THE CHEST.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10050127December 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), VISIBILITY:WINDSHIELD WIPER/WASHER
BRAKES FAILED SEVEN TIMES WITHIN 70,000 MILES. AN INDEPENDENT MECHANIC DETERMINED THAT THE GEM CONTROL MODULE WAS THE PROBLEM. WHEN THE GEM CONTROL MODULE MALFUNCTIONED, THE BRAKES FAILED, AND THE 4-WHEEL DRIVE DIDN'T OPERATE. ALSO, WINDSHIELD WIPERS OPERATED INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050042December 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE VEHICLE BEGAN TO DRIVE ROUGH AND MAKE NOISES. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED FLUID LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHICH DETERMINED THAT THE TRANSMISSION CASING HAD A LARGE HOLE. THE TRANSMISSION MUST BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044589December 2, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT 40 MPH THE ACCELERATOR PEDAL SEPARATED FROM ITS LINKAGE AND FELL OFF. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE WELDING BECOMING DETACHED AND NEEDED TO BE RE-WELDED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049797December 1, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 35 MPH DRIVER LOST CONTROL OF THE VEHICLE AND HIT ANOTHER VEHICLE HEAD ON. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10049012December 1, 2003
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM
THE DISPLAY ON THE PREMIUM FACTORY RADIO DOES NOT FUNCTION PROPERLY. ILLUMINATED DIGITS OF THE DISPLAY PANEL MAY WORK INTERMITTENTLY OR NOT WORK AT ALL. ALL OTHER FUNCTIONS OF THE RADIO SEEM TO WORK. MY RESEARCH INDICATES THAT THIS HAS BEEN A PROBLEM ON RADIOS INSTALLED IN VARIOUS FORD MOTOR COMPANY PRODUCTS OF THE 1997-2001 MODEL YEAR RANGE. FORD MOTOR COMPANY SHOULD MAKE A NO-CHARGE REPAIR ON THESE RADIOS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044813November 25, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR RECALL 03504 RELATED TO REPAIRS OF THE DRIVER'S SIDE SEAT BOLT. THE DEALER PROMISED TO HAVE VEHICLE FOR ONLY A COUPLE OF HOURS, HOWEVER THE VEHICLE REMAINED AT DEALER FOR ONE WEEK. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042909November 25, 2003
SERVICE BRAKES, HYDRAULIC
VEHICLE BEGINS TO SHAKE WHEN DRIVING OVER 50 MPH. NOISE FROM THE FRONT PASSENGER SIDE GETS LOUD. ALSO, WHEN APPLYING THE BRAKES A LOUD NOISE OCCURS WHEN VEHICLE IS IN MOTION. *AK THE BRAKE PADS AND ROTORS WERE REPLACED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047505November 24, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE DISPLAY SCREEN ON THE STEREO SYSTEM NO LONGER WORKS. AT TIMES IT COMES ON FOR A FEW MINUTES AND THEN GOES OUT AGAIN. THIS MAKES IT IMPOSSIBLE TO KNOW WHAT STATION IT IS ON, THE TIME, ADJUSTING THE SETTINGS ON THE SPEAKERS, ETC. I HAVE TALKED TO OTHERS THAT HAVE THIS SAME PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048101November 18, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
ANTI LOCK BRAKES FAILED AND DESTROYED BRAKE ROTORS AND PADS. BRAKES FAILED TO STOP VEHICLE IMMEDIATELY, RESULTING IN EXTENDED STOPPING DISTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046753November 12, 2003
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
ABS LIGHT CONTINUALLY COMES ON. ON SEVERAL OCASSIONS, WHEN APPLYING THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR WITH A SHUDDERING NOISE. THE VEHICLE HAS BEEN IN THE DEALERSHIP 5 / 6 TIMES TO REPAIR THIS PROBLEM. THE SENSOR HAS BEEN CHANGED AND AFTER A MONTH OR SO, IT COMES BACK ON AGAIN. ON MY LAST VISIT TO THE DEALERSHIP, I WAS TOLD MECURY WAS AWARE OF THE PROBLEM AND THEY WERE WORKING ON A SOLUTION. THEY SAID I WOULD BE CONTACTED IN A COUPLE OF WEEKS. THAT WAS MONTHS AGO AND MY LIGHT IS BACK ON AGAIN. WHAT WILL IT TAKE, AN ACCIDENT? NOW I AM WAITING FOR THE MANAGER TO RETURN TO TOWN TO GIVE ME A CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040369November 12, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
NHTSA RECALL 00-V-072-000: VEHICLE DESCRIPTION: MULTI-PURPOSE VEHICLES EQUIPPED WITH 4.0L ENGINES AND ALL-TIME 4-WHEEL DRIVE (A4WD) POWER TRAINS. THE GENERIC ELECTRONIC MODULE (GEM) COULD EXPERIENCE A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC FUNCTIONS (E.G., FRONT WINDSHIELD WIPERS, INTERIOR LIGHTS, 4X4 SYSTEM, ETC.) COULD NOT BE TURNED ON OR, IN SOME CASES IF THE FUNCTION IS ON, IT COULD NOT BE TURNED OFF. THE CONSUMERS VEHICLE EXPERIENCED THE SAME PROBLEM. *AK *LA *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045592November 6, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD RADIO DISPLAY HAS GONE OUT, FIRST BEGAN TO FADE IN AND OUT AND NOW I HAVE NO DISPLAY. MANY PEOPLE HAVE EXPERIENCED THIS PROBLEM. THERE ARE FORUMS ON THE INTERNET THAT SPECIFICALLY DISCUSS THIS ISSUE. IT HAS ALSO OCCURED WITH MANY EXPLORERS AS WELL. HOW CAN FORD/MERCURY NOT RECALL AN OBVIOUSLY WIDESPREAD FLAW? THIS REALLY MAKES ME DOUBT THEIR CUSTOMER SERVICE EFFORTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043237October 20, 2003
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:ROOF AND PILLARS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SEATS, SEATS:MID/REAR ASSEMBLY, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, EQUIPMENT, STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES, SUSPENSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING ON OR SWITCHING VENT SETTINGS, DRIVER'S SEAT FEELS ROUGH WHEN MOVING ON SEAT TRACK, THE 3RD STEERING WHEEL STILL HAS DEFECT UNDER THE LEATHER WHICH PROTRUDES, DRIVER'S SIDE LEATHER SEAT WAS DAMAGED AFTER BEING AT THE DEALERSHIP, 2ND ROW MIDDLE SEAT IS ALMOST IMPOSSIBLE TO LOCK IN FOLDED POSITION, FRONT WINDSHIELD WIPER CONTROL DOES NOT STAY WITHIN SETTING, THE VEHICLE VIBRATES AND THE STEERING WHEEL SHAKES WHEN TURNING THE WHEEL AT A SLOW SPEED, THE THIRD ROW CUP HOLDER ON THE DRIVER'S SIDE DOES NOT STAY DOWN IN THE FITTING, THERE IS A STRONG EXHAUST SMELL IN THE CABIN WHEN ENGINE IS IN HARD ACCELERATION, ENGINE STARTS TO STALL WHILE DRIVING. STEERING WHEEL WAS DEFECTIVE BY BEING MALFORMED CAUSING THE AIRBAG TO BE INEFFECTIVE. THE SECOND STEERING WHEEL WAS ALSO ILL FITTED CAUSING SHARP PROTRUDING PARTS ON THE STEERING WHEEL. THE DEALERSHIP HAS HAD TO REPAIR OR REPLACE THE FOLLOWING: BODY WORK TO DEFECTIVE PAINT ON ROOF, FRONT HOOD, AND DRIVER'S SIDE FENDER. THE DEALERSHIP DAMAGED PAINT IN TWO AREAS AND ONLY PROVIDED TOUCH UP PAINT. REPLACED NOISY REAR WINDSHIELD WIPER MOTOR, REAR HATCH GLASS BECAUSE DEFROST WOULD NOT WORK, REAR HATCH HINGES, DRIVER'S SIDE SEAT TRACK. SUSPENSION PROBLEMS WITH VIBRATION AND PITCHING. VEHICLE LURCHES FORWARD UPON ACCELERATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044296October 20, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS SENSOR LIGHT STAYED ON. CONSUMER STATED THAT VEHICLE PRODUCED A LOUD GRINDING NOISE, AND THERE WAS EXTENDED STOPPING DISTANCE. DEALER CLAIMED ABS SYSTEM FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043996October 15, 2003
SEATS:FRONT ASSEMBLY:RECLINER
RECALL 03V281000 CONCERNING HIGH BACK SEAT. THIS COULD CAUSE DRIVER'S SEAT TO RECLINE WITHOUT WARNING. FORD/MERCURY 301-423-4950. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042801October 14, 2003
ENGINE AND ENGINE COOLING
VEHICLE STALLS WHEN COMING TO A COMPLETE STOP. DEALERSHIP CANNOT DUPLICATE THE PROBLEM, AND ARE UNABLE TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038539October 12, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE INTERNAL DOOR LOCK MECHANISM LOCATED IN THE REAR DOORS BROKE. THE HANDLE TO THE LOCKS WOULD NOT OPEN OR CLOSE. THE DEALERSHIP WAS AWARE OF THE PROBLEM. *AK THE CONSUMER STATED THAT THIS FAILURE OCCURRED UNDER NORMAL USE AND COULD BE A PROBLEM IN FUTURE MOUNTAINEERS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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