Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10073055May 24, 2004
STRUCTURE:BODY:DOOR
I HAVE OWNED MY 1997 MERCURY MOUNTAINEER SINCE 1998. WITHIN A YEAR AFTER PURCHASE ONE OF THE REAR DOOR MECHANISMS BROKE. SINCE IT IS RARE FOR ANYONE TO RIDE IN THE BACK SEAT, I DIDN'T BOTHER FIXING IT. THIS PAST WEEKEND THE OTHER SIDE BROKE. IT IS IMPOSSIBLE FOR A REAR PASSENGER TO EXIT THE VEHICLE IN AN EMERGENCY WITHOUT SOMEONE OPENING THE DOORS FROM OUTSIDE. I NOTICED THIS SAME COMPLAINT HAS BEEN FILED IN YOUR DATABASE BY NUMEROUS CUSTOMERS. I PHONED FORD/MERCURY AT THEIR TOLL FREE NUMBER AND WAS TOLD THERE WAS NO FACTORY RECALL ON THIS ISSUE. I PHONED MY LOCAL DEALER AND WAS TOLD THIS WAS A REOCCURING PROBLEM WITH MY MODEL VEHICLE AND THAT FORD HAD MADE DESIGN CHANGES TO SUBSEQUENT MODEL YEARS BUT HAD REFUSED TO RECALL THE EARLIER MODELS. THIS IS A DANGER TO ANYONE RIDING IN THE BACK SEAT OF THESE VEHICLES, AS THE DOOR BREAKS WITHOUT WARNING. WHEN YOU TRY TO EXIT YOU JUST CAN'T. ONCE AGAIN, FORD HAS RECEIVED NUMEROUS COMPLAINTS AND HAS REFUSED TO ACT IN THE WELFARE OF ITS CUSTOMERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073076May 24, 2004
TIRES, TIRES:SIDEWALL
MY WIFE WAS DRIVING BACK TO WORK AT LUNCH, CLEAR DAY, UNLIMITED VISIBILITY, CLEAR ROAD CONDITIONS, WHEN THE DRIVER SIDE REAR TIRE SIDEWALL BLEW OUT. FORTUNATELY, NO ONE WAS HURT. THE TIRE WAS PUT ON THE VECHICLE BY THE FORD DEALERSHIP DURING THE FIRESTONE RECALL. A PASSERBY HELPED MY WIFE CHANGE THE TIRE. THIS IS A GOODYEAR WRANGLER RTS, P235/75/15.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073603May 13, 2004
EQUIPMENT, ELECTRICAL SYSTEM
CONSUMER NOTICED THAT WHILE THE DVD/ TELEVISION SET WAS ENGAGED THE REAR MIRRORS BECAME INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE FIXED BECAUSE IT WAS DESIGNED THAT WAY. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068396May 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY. BUT I AM ALSO TOLD AT THE AGE OF MY CAR AND MILES THIS SHOULD NOT BE OCCURRING UNLESS IT IS A FAULTY TRANSMISSION. ONE TRANSMISSION COMPANY HAS ADVISED ME THAT FIXING THE SHIFT SOLENOID WILL NOT WORK LONG UNTIL THE INNER PART OF THE TRANSMISSION IS FIXED OR REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068285May 4, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I WAS MAKING SURE ALL THE DOORS OF MY 2002' MOUNTAINEER WERE CLOSED AND WHEN I SHUT THE BACK LIFT GATE ONE OF THE CONNECTING BRACKETS CAME OUT OF PLACE AND CAUSED THE WHOLE THING TO SHATTER A SPRAY GLASS IN MY FACE. I HAD GLASS STUCK IN MY SCALP AND HAD TO WASH OUT MY EYES FOR 4 HOURS AS WELL AS MY HANDS AND FACE BEING CUT. I READ ON YOUR WEBSITE THAT THIS IS A KNOW DEFECT BY FORD, I CONTACTED FORD ON THIS AND THEY BASICALLY TOLD ME SINCE MY CAR WAS OUT OF WARRENTY THEY DONT CARE AND THE PART COST OVER $1200 TO BE REPLACED - BECAUSE THE WAY IT WAS DESIGNED YOU CANNOT GET JUST THE GLASS I NEED BODY PARTS TOO.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10067802April 26, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PASSENGER-SIDE LIFT CYLINDER BRACKET BECAME DETACHED. AS I WAS CLOSING THE LIFTGATE GLASS, THE WINDOW EXPLODED AND THE METAL PIECE FELL TO THE GROUND. I SUSTAINED A MINOR CUT TO MY ANKLE. THE DEBRIS FIELD WAS AS FAR AS 10FT. FORTUNATELY, MY SONS WERE NOT INJURED. THE VEHICLE IS OUT OF WARRANTY, BUT MY INSURANCE COMPANY HAS ADVISED ME THAT I CAN TAKE IT INTO THE DEALER. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10071427April 20, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
GAS PEDAL DETACHED FROM THE VEHICLE WHILE DRIVING. *PH THIS CAUSED THE VEHICLE TO TURN INTO THE SNOW BANK. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066106April 13, 2004
SEATS
DRIVERS SEAT LEATHER IS TORN. WHEN TAKEN TO THE DEALER WAS INFORMED THAT IT'S A MANUFACTURING DEFECT "OVERSTITCHED" BUT THAT IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. CONTACTED FORD MOTOR COMPANY AND RECEIVED A PHONE CALL INFORMING ME THAT "THEY WOULD HAVE TO SIDE WITH THE DEALERSHIP, NOT TO FIX THE SEAT"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065617April 6, 2004
EQUIPMENT, STRUCTURE:BODY:TAILGATE
THE TAILGATE OF MY 1997 MERCURY MOUNTAINEER FELL OFF IN JULY 2001 DUE TO RUST AND / OR METAL FATIGUE AND / OR AN ENGINEERING DEFECT? IT WAS REPLACED ON 7/30/01 AND THE METAL IS NOW CRACKING AGAIN. FORD MOTOR COMPANY DOES NOT SEEM INTERESTED! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057981April 1, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ACCELERATING, THE DRIVER HEARD A KNOCKING NOISE AND THE VEHICLE LOST ACCELERATION. *AK THE VEHICLE BUCKED AND BANGED INTO GEAR, THE OVER DRIVE LIGHT FLASHED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063952March 26, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY GRAPHICH DISPLAY (CLOCK/RADIO STATIONS, MODE) STOPPED WORKING ON MY RADIO. THE AUTO SHOP HAS REPLACED THE RADIO TWICE WITH THE SAME RESULTS. ALL CABLING AND FUSES WERE CHECKED AND CERTIFIED OKAY. ALL OTHER COMPONENTS ARE WORKING EXCEPT FOR THE DISPLAY. HELP!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064944March 25, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, AIR BAGS:FRONTAL
WHILE DRIVING 30 MPH,THE DRIVER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR AND HIT A PATCH OF ICE. THE DRIVER LOST CONTROL OF THE VEHICLE HIT AN EMBANKMENT THEN HIT A TREE. THE DRIVER SIDE SEAT BELT BECAME UNLACED DURING THE COLLISION. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK INJURIES AND WAS TRANSPORTED BY AMBULANCE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10064799March 24, 2004
AIR BAGS:SIDE/WINDOW
THE SIDE AIR BAG INDICATOR LIGHT COME ON WHILE DRIVING. THE DEALERSHIP INDICATED THIS OCCURRED BECAUSE OF A HIGH VOLTAGE ISSUE WITH THE SIDE AIR BAG CONTROL SWITCH. THE SWITCH HAS TO BE REPLACED. THE CAUSE OF THE HIGH VOLTAGE ISSUE WAS UNDETERMINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064976March 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS CHARGED $80.15 TO LEARN THE CHECK ENGINE LIGHT PROBLEM SHE EXPERIENCED WAS RECALLED BY FORD. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063725March 23, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS ON BRAKES CUT IN WHEN SHOULD NOT. MADE IT DIFFICULT TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062699March 20, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
AS I WAS DRIVING, ALL 5 OF THE TIRE STUDS ON MY 2002 MERCURY MOUNTAINEER BROKE, WHICH THEN CAUSED MY FRONT PASSENGER SIDE WHEEL TO FALL OFF. WHEN THE TIRE FELL OFF IT TORE THE FENDER OF MY CAR. THERE WAS NO DAMAGE TO THE TIRE OR HUB CAP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060820March 9, 2004
EQUIPMENT
THE CHECK ENGINE LIGHT ON MY 1998 MERCURY MOUNTAINEER HAS COME ON 10 TIMES IN THE LAST 2 1/2 YEARS. ALL TIMES, EXCEPT ONE, WERE DUE TO THE CATALYTIC CONVERTER. THE CONVERTER HAS BEEN REPLACED, YET THE PROBLEM CONTINUES. I'VE CONTACTED MERCURY EVERY TIME, & GET NO SATISFACTION. THE LAST TIME I WAS TOLD "PARTS WEAR OUT...DEAL WITH IT." MY DISPUTE ISN'T THAT SOMETHING IS WRONG, IT'S WANTING TO KNOW WHY IT CAN'T BE FIXED. NO ONE CAN GIVE ME AN ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061746March 9, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
WHILE DRIVING IN COLD WEATHER DRIVER'S SIDE WINDOW FELL OFF TRACK, CAUSING THE GLASS TO FALL INSIDE THE PANEL OF THE DOOR FRAME. ONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE WINDOW. ALSO, CONSUMER WENT TO LIFT UP THE TAILGATE AND THE CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO PUT THE CABLE IN THE BACK OF THE TRUNK. HOWEVER, MECHANIC INFORMED CONSUMER THAT VEHICLE WAS NOT ON RECALL OR UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053968March 3, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE ENGINE CHECK LIGHT ILLUMINATED ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP (4) TIMES, BUT THE PROBLEM STILL EXISTED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060089March 1, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD PLAYER DOES NOT WORK AND GRAPHICAL DISPLAY NOT WORKING. HAD IDENTICAL PROBLEM IN SEPT/OCT 2002. UNDER EXTENDED WARRANTY. PAID $100 FOR NEW RADIO. HAPPENED AGAIN DEC 2003 - SAME THING CD STOPPED WORKING AND GRAPHICAL DISPLAY NOT WORKING.*AK REPLACED - SEPT/OCT 2002. NOW SAME PROBLEM WITH NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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