Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10152919March 16, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE AIRBAG LIGHT WILL FLASH, THEN CONTINUOUSLY STAY ON. HAD TAKEN TO A CERTIFIED FORD DEALERSHIP TO HAVE IT CHECKED OUT AND/OR REPAIRED ON 3-15-06. THE SERVICE ADVISOR STATED THAT EVEN THOUGH WE HAVE AN ADDITIONAL VEHICLE SERVICE CONTRACT, IT WILL NOT COVER ANY SAFETY DEVICES AFTER 50,000 MILES. THE SERVICE ADVISOR THEN GAVE US AN ESTIMATE ON THE PARTS AND LABOR WHICH ARE APPROX. $232.00. THE SERVICE ADVISOR STATED THAT THE RIGHT HAND BUCKLE PRETENSIONER NEEDS REPLACED. IF IT DOES NOT GET REPAIRED AND THE LIGHT CONTINUES TO STAY ON, THEN IF WE (MEANING, MY HUSBAND, SON, DAUGHTER AND MYSELF) ARE IN AN ACCIDENT REQUIRING OUR AIRBAGS TO DEPLOY, THERE IS A HIGH POSSIBILITY THAT THEY WILL NOT DEPLOY, WHICH COULD BE FATAL (GOD FORBID), FOR MY FAMILY AND/OR ANY OTHER FAMILY THAT MAY HAVE HAD THE SAME EXPERIENCE WITH THEIR VEHICLE. I PERSONALLY FEEL THIS MATTER NEEDS TO BE INVESTIGATED AND THERE SHOULD BE A RECALL MADE ON EVERY VEHICLE. I HAD CALLED THE CUSTOMER SERVICE NUMBER TO SPEAK TO A REPRESENTATIVE THROUGH OUR VEHICLE SERVICE CONTRACT, IN HOPES TO GET SOME SATISFACTION THAT THEY WOULD PAY THIS, BUT TO NO PREVAIL I WAS TOLD THAT SINCE THE VEHICLE WAS OVER 50,000 MILES IT COVERS NO, AND I REPEAT NO SAFETY EQUIPMENT, SO THEREFORE THEY PAY 0 DOLLARS TOWARDS ANY SAFETY MALFUNCTIONS/FAILURES WITH YOUR VEHICLE. I HAVE ALSO CONTACTED FORD CUSTOMER SERVICE AND HAVE MADE A COMPLAINT CONCERNING THIS MATTER. I JUST HOPE THAT SOME JUSTICE CAN BE MADE TO RESOLVE THIS MATTER WITH OUR VEHICLE AND POSSIBLY OTHERS AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152814March 15, 2006
SUSPENSION:REAR
LEAKING REAR-END FLUID. REAR-END NOISE (HOWL/ROAR) DEFECT NOT COVERED BY FORD MOTOR COMPANY RECORDS SHOW THAT SSM17560 WAS REMOVED MYSTERIOUSLY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153047March 10, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ENGINE AND ENGINE COOLING, STRUCTURE, SERVICE BRAKES, HYDRAULIC, SUSPENSION, STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM, VISIBILITY:GLASS, SIDE/REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE
2002 MOUNTAINEER STALLS, TRANSMISSION CONTROL ASSEMBLY, MAIN CONTROL VALVE, AND GASKET HAD TO BE REPLACED. *TS THE LIFT GATE WAS STICKING, AND WHILE CLOSING IT, THE GLASS SHATTERED, THE GLASS WAS RECALLED, AND WAS SUPPOSE TO HAVE BEEN FIXED. THE OIL LIGHT ILLUMINATED. THE TRIM ON THE FRONT DOOR FELL OFF WHILE DRIVING. THERE WAS A GRINDING NOISE COMING FROM THE REAR WHEELS, IT WAS DETERMINED THAT THERE WAS SEVERE RUST ON THE BRAKE COMPONETS, THE PARK BRAKE SHOES FELL APART DUE TO CORROSION, THE REAR WHEEL BEARING AND KNUCKLE ASSEMBLY HAD EXCESSIVE RUST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150719February 21, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE DRIVING AT 35 MPH ANOTHER VEHICLE RAN A STOP SIGN AND STRUCK THE DRIVERS SIDE OF THE VEHICLE CAUSING A ROLLOVER. IN THE ACCIDENT THE AIR BAGS DID NOT DEPLOY. NO ONE WAS INJURED, SEATBELTS WERE WORN AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10150766February 21, 2006
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
WHEN THE 1998 MERCURY MOUNTAINEER WAS RUNNING ON HWY 121 SOUTH MERGING INTO HWY 114 WEST IN GRAPEVINE, TX, THE 1998 MERCURY SUDDENLY BECAME OUT OF CONTROL AT A SPEED LESS THAN SPEED LIMIT. THE CAR WAS BEING ACCELERATED EVEN IF THE ACCELERATOR PEDAL WAS OFF. THE DRIVER APPLIED BREAK TO STOP THE CAR BUT THE BREAK DID NOT WORK. THEN THE DRIVER HAD TO STEER THE CAR INTO THE BUSH OFF ROAD TO AVOID COLLISION TO OTHER CARS. THE DRIVER CHANGED THE AT TO P (PARKING) TO STOP THE CAR. THE ENGINE SURGED AND STARTED FIRE UNDERNEATH OF THE CAR. THEN THE DRIVER REMOVED THE KEY AND EVACUATED FROM THE CAR. THE FIRE WAS EXTINGUISHED BY THE FIREMAN. *NM
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10150773February 21, 2006
VEHICLE SPEED CONTROL
WHEN THE 1998 MERCURY MOUNTAINEER WAS RUNNING ON HWY 121 SOUTH MERGING INTO HWY 114 WEST, THE 1998 MERCURY SUDDENLY BECAME OUT OF CONTROL AT A SPEED LESS THAN SPEED LIMIT. THE CAR WAS BEING ACCELERATED EVEN IF THE ACCELERATOR PEDAL WAS OFF. THE DRIVER APPLIED BREAK TO STOP THE CAR BUT THE BREAK DID NOT WORK. THEN THE DRIVER HAD TO STEER THE CAR INTO THE BUSH OFF ROAD TO AVOID COLLISION TO OTHER CARS. THE DRIVER CHANGED THE AT TO P (PARKING) TO STOP THE CAR. THE ENGINE SURGED AND STARTED FIRE UNDERNEATH OF THE CAR. THEN THE DRIVER REMOVED THE KEY AND EVACUATED FROM THE CAR. THE FIRE WAS EXTINGUISHED BY THE FIREMAN. *NM
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10150251February 14, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), STEERING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAD WARPED ROTORS WITHIN FIRST 2,000 MILES. FORD WOULD ONLY GROUND ROTORS BUT DEALER REPLACED THEM AT NO CHARGE. I HAVE ALSO EXPERIENCED A LOUD, THUMPING NOISE WHEN I AM MAKING A SHARP TURN TO LEFT OR RIGHT AT A VERY LOW SPEED. ALSO, OFTEN WHEN PUTTING CAR IN REVERSE MANY TIMES THERE IS A LARGE THUMP AND VEHICLE APPEARS TO SHIFT HARD. FINALLY, WHEN STOPPED ON A STEEP HILL, AFTER REMOVING FOOT FROM BRAKE, VEHICLE ROLLS BACKWARDS MANY TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149890February 9, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED THE VEHICLE CAUGHT FIRE AND BURNED. THE VEHICLE WAS PARKED 4 HOURS PRIOR TO THE FIRE. THE FIRE AND POLICE DEPARTMENT STATED IN WRITTEN REPORTS THE FIRE STARTED IN THE ENGINE COMPARTMENT ON THE DRIVER'S SIDE. ADDITIONAL PROPERTY DAMAGE WAS SUSTAINED TO ONE OTHER VEHICLE. THE INSURANCE COMPANY INVESTIGATED AND DEEMED THE VEHICLE A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10149607February 6, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE REAR DIFFERENTIAL BEARINGS HAVE GONE BAD. THE COMPLETE DIFFERENTIAL WAS REPLACED IN JULY, 2003, SEPTEMBER 04, AND IN AN ATTEMPT TO DO SOMETHING DIFFERENT TO FIX THE PROBLEM THE DRIVE SHAFT WAS REPLACED IN OCTOBER 2005. NOW IT IS FEBRUARY 2006 AND THE BAD BEARING NOISE IS BACK. WE ARE TAKING IT INTO THE DEALER YET AGAIN FOR THE SAME PROBLEM. WE ARE ALSO GOING TO NOTIFY FORD AND THE CALIFORNIA CONSUMER PROTECTION AGENCY AND BBB. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148852January 27, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED SHIFTING ROUGHLY. O/D OFF LIGHT STARTED FLASHING. THEN CAR WOULDN'T SHIFT OUT OF 2ND GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148559January 25, 2006
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
HOOD SUPPORT STRUTS CAN FAIL IN COLD WEATHER WITHOUT NOTICE OR WARNING. COULD CAUSE SEVERE HEAD/HAND/ARM INJURY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148228January 20, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED THE DRIVER SIDE SEAT BELT BUCKLE ASSEMBLY WILL NOT HOLD THE SEAT BELT BUCKLE WHEN INSERTED. THE BUCKLE ASSEMBLY RELEASES THE SEAT BELT BUCKLE AND DOES NOT LOCK. THE VEHICLE HAS NOT BEEN TAKEN TO A LOCAL DEALER OR INDEPENDENT REPAIR SHOP FOR INSPECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148703January 19, 2006
VISIBILITY:GLASS, SIDE/REAR
COMPLAINT REQUESTING REIMBURSEMENT ON 2002 MOUNTAINEER. *TS THE CONSUMER WAS SEEKING DAMAGES ABOUT THE REAR WINDOW GLASS. A RECALL HAD BEEN ISSUED REGARDING THE ISSUE. (INSURANCE COMPANY ON BEHALF OF CONSUMER)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146986January 5, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT*: THE CONTACT STATED THE LIFTGATE FELL OFF. THIS OCCURRED WHILE THE LIFTGATE WAS OPENED AND IT FELL ONTO THE CONTACT'S HEAD. THERE WERE NO WARNING INDICATORS BEFORE LIFTGATE FELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146796January 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 34,500 MILES, TRANSMISSION BEGAN A NOTICEABLE DELAY IN MAKING THE SHIFT INTO REVERSE GEAR. GAVE A LIST OF GRIPES TO CHAMPION MERCURY DEALERSHIP, WHERE I BOUGHT THE VEHICLE, TO BE FIXED BEFORE THE 36K WARRANTY RAN OUT. THE DEALERSHIP DID NOT INCLUDE THIS TRANSMISSION GRIPE IN THE LIST THEY INPUT INTO THEIR COMPUTERS. VISITED THE DEALERSHIP AGAIN AT 39K MILES, WITH THE TRANSMISSION PROBLEM GETTING WORSE, AND THE DEALERSHIP DENIED HAVING THAT GRIPE AIRED WITHIN THE WARRANTY PERIOD. SO NOTHING WAS DONE ABOUT THE TRANSMISSION. NOW, AT 43K MILES, THE TRANSMISSION BANGS INTO REVERSE GEAR AFTER A LARGE DELAY, AND THE SHIFTS FROM 2-3 AND 3-4 INCLUDE A HEAVY SHUDDER, CONSISTENTLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126204January 3, 2006
VISIBILITY:WINDSHIELD
ON NATIONAL TV THERE WAS A RECALL FOR FORD EXPEDITION REGARDING WATER LEAKING FROM THE WINDSHIELD WITH THE INTERIOR BEING SOAKED ON A RAINY DAY. I OWN A MERCURY MOUNTAINEER 2002, AND AM EXPERIENCING THE EXACT SAME PROBLEM FOR ABOUT 5 MONTHS, AND UNTIL RECENTLY IT HAS WORSENED. WHEN I CALLED FORD ON 6/22/05, THEY EXPLAINED THAT MY VEHICLE ID WAS NOT PART OF THE RECALL. I WOULD GREATLY APPRECIATE HAVING THIS INVESTIGATED SINCE IT SEEMED TO BE QUITE DANGEROUS FOR A WINDSHIELD TO BE LEAKING WATER. WHEN I TOUCH THE GLASS WINDSHIELD I CAN ACTUALLY MOVE IT. WHAT IF I HIT A POT HOLE...COULD THE GLASS SHATTER AND BREAK FROM LACK OF STABILITY. I DRIVE DAILY WITH MY THREE CHILDREN, AND AM VERY CONCERNED ABOUT HAVING THE MANUFACTURER FIX THIS PROBLEM. SHOULD I HAVE A NEW WINDSHIELD PUT IN? WILL THIS FIX THE PROBLEM OR JUST TEMPORARILY STOP THE WATER FROM LEAKING INSIDE? I WOULD APPRECIATE ANY DIRECTION IN THIS MATTER.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146379December 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD REPEATED PROBLEMS WITH THE TRANSMISSION I.E. A NOTICEABLE CLUNK WHEN THE TRANSMISSION SHIFTS FROM OVERDRIVE TO LOW UPON APPROACHING A STOP SIGN. ADDITIONALLY, WHEN BACKING AND SHIFTING TO FORWARD THE TRANSMISSION HESITATES AND SLIPS BEFORE GOING INTO FORWARD DRIVE. THIS CAUSES SOME ANXIETY WHEN YOU HAVE TO BACK FROM A COMMERCIAL BUSINESS INTO A BUSY TRAFFIC WAY AND THE TRANSMISSION SLIPS LEAVING YOU NOT KNOWING IF YOUR GOING TO BE ABLE TO AVOID APPROACHING TRAFFIC FROM THE REAR. I HAVE REPORTED THE PROBLEM TO COLORADO RIVER FORD IN ON AT LEAST TWO DIFFERENT OCCASIONS AND HAVE HAD THE TRANSMISSION FLUID REPLACED IN ACCORDANCE WITH MERCURY'S RECALL. HOWEVER, THE PROBLEM CONTINUES. SUBSEQUENTLY,I HAVE CHANGED TO BRADLY FORD FOR REPAIRS. ON ONE OCCASION IMMEDIATELY AFTER A RAIN STORM AND WHILE TRAVERSING A HIGHWAY WASH, I SLOWED THE VEHICLE AND STRADDLED THE CENTER LINE (NO TRAFFIC) TO AVOID ANY STANDING WATER. ADMITTEDLY, THERE WAS MUD RESIDUE ON THE FAR SIDE OF THE WASH. REGARDLESS, AS I EXITED THE WASH AND ACCELERATED THE TRANSMISSION SHIFTED FROM OVERDRIVE TO LOW GEAR CAUSING THE REAR WHEELS TO SPIN AND I WENT INTO A BROAD SIDE SKID TO THE RIGHT AND BACK TO THE LEFT AND TO THE RIGHT AGAIN, ALL OF WHICH WAS AS CLOSE TO A NEAR ACCIDENT AS I WANT TO EXPERIENCE. AS A RETIRED ARIZONA HIGHWAY PATROLMAN I WILL ADMIT THAT MY SPEED WAS TOO FAST FOR THE CONDITIONS (ESTIMATED SPEED 30 TO 40 MPH). HOWEVER, I AM ALSO OF THE OPINION THAT THE SHIFTING PATTERN OF THE VEHICLE ADDED TO THE MOMENTARY LOSS OF CONTROL. REGARDLESS, AT THIS POINT THE VEHICLE REGISTERS 35,500 MILES AND BRADLY FORD IN LAKE HAVASU CITY IS GOING TO ATTEMPT TO RECTIFY THE PROBLEM. THEY WILL BE TEARING DOWN THE TRANSMISSION FOR EXAMINATION. THIS IS AFTER THEY HAVE ALREADY REPLACED A PRESSURE SOLENOID AND THE PROBLEM STILL CONTINUES. I DO NOT BELIEVE THE REPAIR WILL RELIEVE THE PROBLEM AND WILL RESULT IN MY TAKING A FINANCIAL LOSS WHEN I TRADE THE VEHICLE IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146261December 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER - MARCH 2005 - 46,000 MILES SOLENOID WAS REPLACED COST $600 - DECEMBER 2005 - 60,000 MILES - TRANSMISSION LIGHT ON - IN SHOP NOW TO REPLACE TRANSMISSION OR PARTS - COST OF $2,300. I HAVE FOUR PERSONAL FRIENDS WHO HAVE ALSO HAD TROUBLE WITH THE FORD ENGINE. WE HAD RECEIVED NUMEROUS FORMS FOR EXTENDED WARRANTY. SEEMS THAT A 3 YEAR OLD CAR BOUGHT NEW AND STILL NOT PAID FOR SHOULD HAVE A GOOD WORKING TRANSMISSION. THIS IS A DEFECT IN MERCURY WHICH SHOULD BE FIXED AND CONSUMERS SHOULD NOT BE FORCED TO PAY FOR THIS REPAIR OR FOR AN EXTENDED WARRANTY. WHY IS MERCURY SO INSISTENT ON AN EXTENDED WARRANTY? MERCURY MUST KNOW THAT SOMETHING IS WRONG WITH THE TRANSMISSION IN THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146187December 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 MERCURY MOUNTAINEER SHIFTS ROUGH, LUNGING FORWARD WITH A HARD SHIFT, AND SOMETIMES DRAGGING. ALSO, WHEN SHIFTING FROM PARK TO REVERSE EXPERIENCE A VERY HARD CLUNK FOLLOWED BY A THRUST BACKWARDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145304December 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
COPY OF EMAIL SENT TO MERCURY DIVISION OF FORD MOTOR COMPANY: ON 12/9 I HAD TO TAKE MY 2002 MOUNTAINEER, WITH ONLY 46,000 MILES ON IT, TO FINNIN FORD IN DUBUQUE. I WAS TOLD I NEEDED A "NEW" TRANSMISSION!! I CALLED FORD TO EXPLAIN THE PROBLEM AND THIS PAST MONDAY (12/12) I GOT A CALL BACK THAT FORD WAS ONLY GOING TO PICK UP $1200.00 OF A $3000.00 REPAIR BILL. LAST NIGHT I PICKED UP MY VEHICLE FROM THE DEALERSHIP, BUT ONLY AFTER PAYING $1800.00!! THE REPLY FROM THE FORD CUSTOMER REP WAS THAT BECAUSE I DID NOT PAY FOR THE EXTENDED WARRANTY, I WAS STUCK FOR THE MAJOR PORTION OF THIS BILL. THIS IS NOT ACCEPTABLE!! BEFORE I SEEK LEGAL COUNSEL, I WOULD LIKE TO OFFER FORD/MERCURY ONE LAST CHANCE TO DO WHAT SHOULD OF BEEN DONE IN THE FIRST PLACE FOR A VERY LOYAL CUSTOMER (2 EXPLORERS & 2 MOUNTAINEERS). FORD/MERCURY SHOULD HAVE REPLACED THIS TRANSMISSION AT NO CHARGE. A TRANSMISSION FAILURE AT 46,000 MILES ON A 2002 SUV SHOULD NOT HAVE HAPPENED AND BECAUSE IT DID, THE MANUFACTURE SHOULD BE FIXING THE PROBLEM AT NO CHARGE TO THE CUSTOMER. OH, AND DID I MENTION THAT ACCORDING TO THE DEALERSHIP, THIS WAS THE SECOND SUCH PROBLEM THIS WEEK. IF FORD MOTOR CO. HAS A TRANSMISSION PROBLEM, THEY SHOULD OWN UP TO IT AND FIX THE PROBLEM. I AM ALSO A LONG STANDING MEMBER OF CONSUMER REPORT, AND I WILL BE ADVISING THEM OF THIS ISSUE AS WELL AS THE NATIONAL SAFETY COUNSEL. PLEASE RESPOND TO THIS EMAIL BY 12/20/2005. THANK YOU, DAVE GRALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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