Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10372452December 26, 2010
VEHICLE SPEED CONTROL
2005 MERCURY MOUNTAINEER CRUISE CONTROL EMERGENCY WHILE DRIVING MY WIFE'S 2005 MERCURY MOUNTAINEER AT APPROXIMATELY 50 MPH AND USING THE CRUISE CONTROL THE ENGINE SHUT OFF. (DANGEROUS AND SCARY) I IMMEDIATELY PLACED THE ENGINE IN NEUTRAL AND RESTARTED IT WITH NO TROUBLE. FORTUNATELY WE WERE ON A STRAIGHT ROAD. THE ENGINE SHUT DOWN APPEARED TO OCCUR BECAUSE THE CRUISE CONTROL DE-ACCELERATED THE ENGINE WHILE COASTING DOWN HILL (USING THE CRUISE CONTROL) TO BELOW 400 RPM'S. BELOW 400 RPM'S THE ENGINE STOPS. THE CAR SPEED, LENGTH OF THE DOWNWARD COAST, AND HILL SLOPE APPEARED TO AFFECT THE STOPPAGE. IF THE SPEED CONTROL SIGNALS AN INCREASE PRIOR TO BOTTOMING THE RPM'S THE ENGINE WILL CONTINUE TO RUN, IF NOT IT WILL SHUT OFF LOOSING OIL PRESSURE, POWER STEERING, AND POWER BRAKES. MY WIFE DOESN'T NORMALLY USE THE CRUISE CONTROL, WHICH IS FORTUNATE FOR HER. I'M SURE IF SHE WERE DRIVING WHEN THIS OCCURRED SHE WOULD HAVE COAST TO A STOP OF WORSE IF IT HAPPENED WHILE GOING AROUND A CURVE. I WAS ABLE TO DUPLICATE THIS PROBLEM FOUR TIMES BY PICKING A HILL WITH THE RIGHT CONDITIONS AND SETTING THE SPEED AT AROUND 45 TO 50 MPH. I CALLED THE DEALER WHERE SHE BOUGHT THE CAR NEW AND WAS TOLD THERE ARE NO RECALLS ON HER CAR, HOWEVER; WHILE SEARCHING THE INTERNET WE FOUND THAT THE SAME PROBLEM HAS OCCURRED NUMEROUS TIMES ON FORD EXPLORERS AND MERCURY MOUNTAINEER'S. WE'VE SET AND APPOINTMENT AT THE DEALER FOR A DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371151December 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
2004 MERCURY MOUNTAINEER V8, 47,000 MILES. TRANSMISSION IS SHOT. IT SLIPPED IN AND OUT OR REVERSE (CREATING A VERY DANGEROUS SITUATION SINCE I COULD NOT CONTROL THE VEHICLE WHEN IT WAS IN REVERSE) AND IT STRUGGLED TO SHIFT GEARS IN DRIVE. NO WARNING LIGHT BEFORE THE PROBLEMS BEGAN. THE VEHICLE AGED OUT OF WARRANTY IN JULY 2010. FORD WILL NOT PAY FOR ANYTHING (ALTHOUGH THE DEALER IS CUTTING ME A BREAK ON THE SERVICE COSTS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370562December 14, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE WOULD STALL AND THE WRENCH WARNING LIGHT WOULD ILLUMINATE. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A SEVERAL ATTEMPTS. THE FAILURE WOULD OCCUR ON AN INTERMITTENT BASIS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370690December 14, 2010
STRUCTURE, EQUIPMENT
HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER. WHEN MY HUSBAND TOOK IT TO THE DEALER AS IT WAS STILL UNDER WARRANTY THEY ARGUED AT FIRST, BUT THEN THE PHONE STARTED TO RING AND THEY DECIDED IT WAS AN ONGOING PROBLEM AND DESIGN "FLAW". *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10369966December 11, 2010
ELECTRICAL SYSTEM
MY 2005 MERCURY MOUNTAINEER LOSES POWER FOR NO REASON. THIS IS THE FOURTH TIME THIS HAS HAPPENED. IT WAS BEEN TO THE DEALER MULTIPLE TIMES AND THEY CANNOT FIND A PROBLEM. THERE IS NOTHING TO FORESEE WHEN IT HAPPENS, THE ONLY CONSISTENCY HAS BEEN THAT LUCKILY I HAVE BEEN ON LOCAL ROADS DOING NO MORE THAN 35 MILES PER HOUR OR SO. FIRST BATTERY LIGHT AND SERVICE ENGINE COMES ON AS THE ENGINE STOPS, THEN LOW OIL. THE CAR DOES NOT SEIZE UP, I CAN STEER TO THE SIDE OF THE ROAD. IF I PUT IT BACK IN PARK. TURN THE IGNITION OFF, AND THEN RESTART IT IS FINE. THERE IS CONSIDERABLE LENGTH OF TIME BETWEEN OCCURRENCES (MONTHS IF NOT CLOSE TO A YEAR THIS TIME.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369834December 9, 2010
SEATS
MY MERCURY MOUNTAINERS 2006 THIRD ROW RIGHT SEAT GOT JAMMED WHILE MY SON WAS SEATED IN THE LEFT SEAT NEXT TO IT ALMOST PINCHING HIM IN THE SEAT AND I LOOKED AT A COUPLE OF WEBSITES AND IT STATES MANY PEOPLE ARE HAVING THE SAME PROBLEM I THINK THEY SHOULD LOOK INTO THIS PROBLEM BEFORE SOME ONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369317December 6, 2010
STRUCTURE:BODY
I OWN A 2004 MERCURY MOUNTAINEER. ABOUT A WEEK AGO I NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF MY VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. I CONTACTED THE DEALER AND HE SAID FORD IS VERY AWARE OF THIS PROBLEM AND HE REPAIRS MANY CRACKED LIFTGATES ON FORD/MERCURY SUV'S, ESPECIALLY IN THE WINTER DUE TO EXPANDING AND CONTRACTING OF PLASTIC. IT IS ALMOST HALFWAY DOWN THE BACK AND AM AFRAID THAT THE WINDOW WILL POP OUT WHILE DRIVING AND CAUSE AN ACCIDENT OR INJURE SOMEONE. IT IS A SAFETY HAZARD. FORD NEEDS TO RECALL THESE VEHICLES AND FIX THIS PROBLEM. IT SHOULD NOT BE THE RESPONSIBILITY OF THE CONSUMER, SINCE IT IS A DEFECT OF THE SUV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368317November 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE GEARS FAILED AND WOULD NOT SHIFT FROM THE PARK POSITION INTERMITTENTLY. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT BELIEVED THE COLUMN SHIFT TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS UNAVAILABLE. UPDATED 01/26/118LJ UPDATED 02/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368335November 30, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE WIRING HARNESS IN THE DOOR WAS EXPOSED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 170,000. UPDATED 01/26/11*LJ THE CONSUMER STATED THE WINDOWS WOULD NOT GO UP OR DOWN. UPDATED 03/25/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368236November 29, 2010
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
JUST PURCHASED A 2004 MERCURY MOUNTAINEER TODAY. DRIVING HOME, USING CRUISE/SPEED CONTROL AT AROUND 30MPH AND DRIVING ON A SLIGHT DECLINE, THE VEHICLE SHUT DOWN. ALL INDICATOR LIGHTS WENT ON, AND I HAD TO COAST TO THE SIDE OF THE ROAD. I PUT VEHICLE IN PARK AND RESTARTED IT WITHOUT PROBLEM. THERE WERE NO INDICATOR LIGHTS (CHECK-ENGINE, ETC.) LIT UP. IMMEDIATELY WENT TO LOCAL FORD DEALERSHIP AND THEY HAD NO CLUE, ESPECIALLY SINCE THE COMPUTER DID NOT HAVE ANY CODES INDICATING A PROBLEM.. I'M CANCELING THE CHECK AND RETURNING THE VEHICLE TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365945November 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT:MECHANICAL
MY 2008 MERCURY MOUNTAINEER IS HAVING A STRONG TRANSMISSION KICK WHEN DOWN SHIFTING AND A SQUICKING NOISE WHICH I THINK IS COMING FROM THE BREAK AND MY DEALER KEPT ON REPORTING BACK TO ME AS "UNABLE TO DUPLICATE" THE PROBLEM. THIS SUV WERE BOUGHT AS BRAND NEW AND I FEEL LIKE THAT THE CAR IS GOING TO BREAK APART OR LOOSE MY BREAK EVERYTIME I FEEL THOSE RATTLES. EVERYTIME I WOULD GO TO MY DEALER FOR A SERVICE, I WOULD ALWAYS MENTION ABOUT THE PROBLEM WHICH THEY CAN'T FIX! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365469November 12, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIATOR BEGAN LEAKING IN MY 2006 MERCURY MOUNTAINEER AT 51,500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365256November 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, A 19 MONTH OLD TODDLER SITTING IN THE DRIVER'S SEAT MOVED THE GEAR SHIFTER INTO REVERSE WITHOUT THE KEYS BEING IN THE IGNITION. THE REAR DOOR WAS OPEN AND THE VEHICLE CRASHED INTO A GATE AND ROLLED INTO THE MIDDLE OF THE STREET. THE REAR DOOR AND THE GATE WERE DAMAGED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,929.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10364317November 7, 2010
ENGINE AND ENGINE COOLING
DRIVING FROM DALLAS, TX, TO WEST LAFAYETTE, IN, IN JAN 2010, THE 2002 MERCURY MOUNTAINEER WITH 4.6L V8 ENGINE BLEW A SPARK PLUG OUT OF THE CYLINDER HEAD CAUSING US TO STOP IN A SMALL TOWN TO HAVE THE ENGINE REPAIRED. THIS WAS A FACTORY INSTALLED (NOT REPLACED) SPARK PLUG. I HAVE SEEN MANY COMPLAINTS ABOUT THIS IN THE FORD V8 ENGINE. THE VEHICLE HAD AROUND 86,000 MILES ON IT AT THE TIME AND WAS NOT DUE FOR A SPARK PLUG REPLACEMENT UNTIL 100,000 MILES. THIS WAS A SAFETY HAZARD AS GASOLINE IS SPEWING OUT OF THE CYLINDER HEAD WITH AN ATTACHED AND STILL ARCING SPARK PLUG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364159November 5, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE OPENING THE HATCH ON THE REAR OF THE VEHICLE, IT FRACTURED AND THE GLASS FELL OUT. THE VEHICLE WAS INSPECTED BY A DEALER THAT INFORMED HER THAT HER VIN WAS NOT INCLUDED IN RECALL 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 127,462.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363579November 1, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND BECAME ENGULFED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS RELATED TO THE CRUISE CONTROL. A POLICE REPORT WAS FILED WITH NO PERSONAL INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10361743October 22, 2010
POWER TRAIN
2002 MERCURY MOUNTAINEER - DROVE MY DAUGHTER TO SCHOOL AND PARKED THE CAR. CAME BACK A FEW MINUTES LATER TO GO HOME. STARTED THE CAR AND FOUND THAT THE SUV WAS STUCK IN PARK. TRIED TO PUSH BREAK AND PULL BACK GEAR SHIFT TO PLACE CAR IN DRIVE AND THE GEAR SHIFT BROKE IN HAND. CURRENTLY AT SHOP. TOLD CAR WILL NEED ENTIRE NEW STEERING COLUMN. ALSO SUV HAS BEEN HAVING PROBLEMS SHIFTING. MAJOR DELAY WHEN PLACED INTO GEAR UNTIL IT ACTUALLY GOES IN GEAR. THERE IS USUALLY A PAUSE AND THEN CAR WILL JERK INTO PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361549October 21, 2010
ENGINE AND ENGINE COOLING:ENGINE
2004 MERCURY MOUNTAINEER - HARMONIC BALANCER FAILED. IT WAS NOTICED WHEN A SQUEAKY NOISE WAS COMING FROM THE ENGINE. ALTHOUGH IS WAS CAUGHT BEFORE ANY SERIOUS INJURY OCCURRED, THIS FAILURE MAY HAVE LED TO ONE. IF THE BALANCER HAD COMPLETELY FAILED, IT COULD HAVE RESULTED IN LOSS OF STEERING AND AT HIGHWAY SPEEDS WOULD HAVE BEEN CATASTROPHIC. STEERING IS LOST BECAUSE DRIVE BELT WOULD HAVE COME LOSE. UNIT WAS REPLACED AT A COST OF $475. OLD PART WAS SAVED FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361605October 21, 2010
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER EQUIPPED WITH TURBO TECH RADIAL A/SR TIRES, LINE SIZE P235/75R15, DOT NUMBER UT1TT2E4305. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN A LOUD POP SOUNDED FROM THE EXTERIOR OF THE VEHICLE. THE CONTACT SUDDENLY LOST CONTROL OF THE VEHICLE. THE VEHICLE FLIPPED OVER TWICE AND LANDED ONTO THE CENTER LANE OF THE HIGHWAY. THE CONTACT SUSTAINED A MILD CONCUSSION AND INJURIES TO THE KNEE, BACK AND NECK. A POLICE REPORT WAS AVAILABLE. THE FAILURE WAS CAUSED BY THE REAR DRIVER SIDE TIRE EXPLODING. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10361397October 20, 2010
STEERING:COLUMN
TL*THE CONTACT OWNS A 2002 MERCURY MOUTAINEER. THE CONTACT STATED THAT THE GEAR SHIFT HANDLE BROKE OFF WHEN SHE ATTEMPTED TO SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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