Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10379422January 28, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I AM THE OWNER OF A 2007 MERCURY MOUNTAINEER. IT HAS ABOUT 64,000 MILES ON IT, MOST OF THEM HIGHWAY MILES. I HAVE A LEAK IN MY RADIATOR. THE DEALER SAYS IT IS A DEFECT IN THE RADIATOR, AND NO CORROSION IS PRESENT. IT IS OUT OF WARRANTY, SO I MUST BEAR THE COST OF REPLACEMENT OF THE RADIATOR. COST ~$700. I DO NOT DRIVE OFF ROAD, SO THERE IS NO VALID REASON THE RADIATOR SHOULD HAVE FAILED. DURING AN INTERNET SEARCH, I DISCOVERED THIS IS A COMMON PROBLEM WITH 2006 AND 2007 MERCURY MOUNTAINEERS AND FORD EXPLORERS. THIS ISSUE SHOULD BE INVESTIGATED, AND FORD HELD ACCOUNTABLE FOR PUTTING DEFECTIVE PARTS IN THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378560January 25, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A HAIRLINE FRACTURE BELOW THE REAR WINDOW NEAR THE REAR LIFTGATE LATCH. THE VEHICLE WAS NOT INSPECTED OR REPAIRED FOR THE DEFECT. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378570January 25, 2011
EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING
MY 2006 MERCURY MOUNTAINEER RADIATOR IS CRACKED. I 'VE ASKED MECHANICS AND THEY TOLD ME THAT THE RADIATORS HAVE HAD PROBLEMS. I WENT ONLINE AND THERE SEEMS TO BE THE SAME PROBLEM THAT I AM HAVING. I'M SURE FORD IS AWARE OF THE PROBLEM BUT THEY ARE NOT TAKING ANY ACTION TOWARDS THE PROBLEM. CAN YOU HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378616January 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO EXPERIENCE A VERY HARD SHIFT WHEN CHANGING GEARS AND DRIVING ANY SPEED. THE VEHICLE WOULD ALSO SURGE FORWARD SLIGHTLY DURING THE HARD SHIFTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER FELT ABNORMALLY LOOSE WHENEVER OPERATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 3/7/11 *CN UPDATED 03/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378623January 25, 2011
ENGINE AND ENGINE COOLING
RADIATOR DEFECT IN 2006 MERCURY MOUNTAINEER. REPLACED AT 40,000 MILES AND AT 80,000 MILES. NOT COVERED UNDER WARRANTY AND NOT RECALLED AS OF YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378515January 24, 2011
AIR BAGS:SIDE/WINDOW
WE WERE DRIVING DOWN THE ROAD AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAGS DEPLOYED...NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OFF THE ROAD...JUST CRUISING WHEN THIS HAPPENED. WE ALMOST WRECKED. OUR LOCAL FORD DEALER SAYS WE HAVE TO PAY $80 FOR A DIAGNOSTICS TEST TO DETERMINE WHY THIS HAPPENED AND DETERMINE WHY THE AIRBAG LIGHT DID NOT LIGHT UP AHEAD OF TIME TO WARN US IF THERE WAS A MALFUNCTION OR PROBLEM WITH AIRBAG SENSORS OR MODULE. HOWEVER, THE DEALER SAYS THAT NO MATTER WHAT THEY FIND, FORD MOTOR COMPANY WILL NOT PAY FOR REPAIRS. WE WILL HAVE TO PAY FOR THEM (WHICH WE CAN'T AFFORD) AND NOW WE HAVE NO WORKING AIRBAGS AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378514January 24, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY 2006 MERCURY MOUNTAINEER RADIATOR NEEDS REPLACING BECAUSE IT IS BUSTED. I ONLY HAVE AN ESTIMATE OF 65,000 MILES ON IT. THE PART WILL COST ME $285.00 NOT INCLUDING THE LABOR. THIS VEHICLE IS ONLY 4 YEARS OLD HOW COULD A PART LIKE THIS ALREADY NEED REPLACING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376541January 13, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2007 MERCURY MOUNTAINEER WITH 42,000 MILES ON IT AND WAS NOTIFIED BY MY DEALERSHIP THAT THERE IS A LEAK IN THE RADIATOR AND IT NEEDS TO BE REPLACED. MY DEALERSHIP TOLD ME THIS WAS COMMON PROBLEM WITH MOUNTAINEERS BUT FORD WILL NOT STAND BEHIND THE EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375390January 10, 2011
STRUCTURE:BODY
2003 MERCURY MOUNTAINEER CRACKED PANEL ON BACK LIFT GATE FROM WINDOW AROUND RIGHT SIDE OF ROUND EMBLEM TO BOTTOM. SECOND TIME THIS HAS HAPPENED. FIRST TIME VEHICLE WAS UNDER WARRANTY. 90% OF THESE VEHICLES I SEE ON ROAD ARE CRACKED. FORD /MERCURY NEEDS TO RECALL & FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375435January 10, 2011
STRUCTURE:BODY
THE BACK LIFT GATE IS CRACKED FROM THE BOTTOM OF THE WINDOW, "THRU" THE MERCURY EMBLEM, AND ALL THE WAY DOWN. I'VE SEEN NEARLY IDENTICAL CRACKING ON MANY OTHER MOUNTAINEERS. I SEE A RATHER LARGE NUMBER OF THE SAME COMPLAINTS ON THE NHTSA WEBSITE. OBVIOUSLY THIS IS A DEFECT THAT COULD RESULT IN INJURIES AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375487January 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
STARTED OUT AS A GOOD CAR. AT ABOUT 48000 MILES IT STARTED TO INTERMITTENTLY REFUSE TO GO INTO FORWARD OR REVERSE WHEN PLACED IN GEAR. MADE SURE IT WAS IN GEAR AND ALSO WOULD MOVE THE SHIFT LEVER OUT OF GEAR AND BACK AGAIN. STEPPING ON THE GAS JUST REVVED UP THE ENGINE. SOMETIMES IT WOULD CATCH AND THE CAR WOULD JUMP FORWARD OR BACKWARD. IT IS PRESENTLY IN A TRANSMISSION SHOP AND APPEARS IT NEEDS TO BE REBUILT. LARGE METAL CHIPS WERE FOUND IN THE OIL PAN. I WAS TOLD BY THE DEALER THAT I DIDN'T HAVE A DRIVE TRAIN WARRANTY, THEY WEREN'T AVAILABLE FOR THE 2005, I ONLY HAD THE 3YEAR 36,000 MILE WARRANT. THE TRANSMISSION SHOP SHOWED ME LARGE CHIPS IN THE OIL PAN. ALSO WHEN DISASSEMBLED THEY COULDN'T FINE WHAT WAS CALLED A NEEDLE PIN, WHICH RUNS THROUGH THE MIDDLE OF THE TRANSMISSION. WITH THAT GONE THE TRANSMISSION WAS GONE. THIS WASN'T A NORMAL OCCURRENCE. SO SELVES, WASHERS/SPACERS, GEARS ETC. SLOWLY WERE BEING DESTROYED. OVERHAUL KIT TORQUE CONVERTOR, PLANETARY ASSY, SOLENOID ASSY., SERVO CASE REPAIR KIT, AND TRANSMISSION FLUID. AND ALL OF THE LATEST PARTS FROM FORDS 6TH UPGRADE ON THIS TRANSMISSION WERE INSTALLED. FORD SHOULD HAVE A RECALL ON THIS TRANSMISSION. REIMBURSEMENT FOR COSTS WOULD BE NICE. BUT THEN I'M A DREAMER, AND BELIEVE CARS ARE BEING BUILT BETTER THAN THEY ARE. AFTER A WEEK OR SO OF DRIVING AND THE SHIFTING STILL NOT SMOOTH AND PARTS BEING SWITCHED OUT. I WAS TOLD IT WOULD BE OKAY TO OUT OF STATE. I GOT ABOUT 70 MILES WHEN THE TRANSMISSION DUMPED THE TRANSMISSION FLUID ON THE HIGHWAY. AFTER A $200 TOW BACK TO THE GARAGE AND ANOTHER WEEK OF SEARCHING FOR THE PROBLEM IT WAS DECIDED IT WAS THE VALVE BLOCK. THE ONLY THING THAT WAS NOT CHANGED. SEEMED THE VALVE BLOCK WAS WARPED. IT WAS REPLACED AND THE CAR IS BACK TO NORMAL. THIS SHOULD NOT BE HAPPENING TO A CAR WITH 48500 MILES ON IT. FORD SHOULD BE ASHAMED OF THEM SELVES FOR PRODUCING A CAR VEHICLE THAT HAS SO MANY TRANSMISSION PROBLEMS. I UNDERSTAND FORD IS NOW ON THE 7TH UPGRADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374883January 6, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIATOR LEAK. COMPLETE RADIATOR WAS REPLACED WITH NEW RADIATOR AND HOSES AND STILL LEAKED. I BELIEVE FORD'S RADIATORS ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374827January 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN THE GEAR WAS SHIFTED FROM DRIVE TO PARK THE VEHICLE DID NOT MOVE. SHE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE SHIFT SOLENOID NEEDED TO BE REPLACED AND THE TRANSMISSION FLUSHED. THE DEALER PERFORMED THE REPAIRS AND THE FOLLOWING DAY THE VEHICLE BEGAN TO EXPERIENCE THE SAME FAILURE. THE VEHICLE ALSO MADE A LOUD THUMPING NOISE WHILE SHIFTING INTO REVERSE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS WAITING FOR THEM TO COMPLETE THE DIAGNOSTIC TEST. THE WAS CONCERNED SINCE THE FAILURE WAS A MAJOR SAFETY ISSUE THAT NEEDED TO BE ADDRESSED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374817January 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR IS 2006 MERCURY MOUNTAINEER IN 2007 ALREADY THE SHIFT HAD TO BE REPLACED AS IT CONTINUALLY GOT STUCK. ONE DEALER TOLD ME THE SHIFT NEEDED TO CHANGED YET AGAIN AND NOW WHEN THE CAR IS TAKEN OUT OF PARK INTO ANY GEAR IT WONT MOVE IT TAKES ABOUT 25 MINS TO ACTUALLY PUT INTO GEAR. THE DEALER SAID IT WAS A SHIFT SOLENOID I HAD IT REPLACED A TRANSMISSION FLUSH AND REPROGRAM AND STILL THE SAME PROBLEM THE CAR ONLY HAS 62,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373934January 3, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE RADIATOR CONTINUED TO LEAK COOLANT. THE CONTACT STATED THAT THE RADIATOR WAS PREVIOUSLY REPLACED TWICE FOR THE EXACT SAME FAILURE. THE LEAKING HAD NOT CAUSED THE VEHICLE TO OVERHEAT BUT THE CONTACT STATED THAT THE COOLANT ODOR WAS OVERWHELMING FROM THE VEHICLE INTERIOR. THE CONTACT CALLED THE MANUFACTURER AND THEY STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS SO THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374009January 3, 2011
SEATS
WHILE DRIVING THE VEHICLE ON THE EXPRESSWAY THE DOME LIGHT WENT ON, THE DRIVER SEAT WENT FULLY BACK AND RECLINED A LITTLE, AND THE PEDALS MOVED. THIS ACTION WOULD BE CONSISTENT AS IF THE VEHICLE WAS PARKED AND THE DRIVER WAS EXITING THE VEHICLE. THIS WOULD NOT BE A CONCERN FOR A TALLER DRIVER BUT FOR MY WIFE WHO IS CONSIDERABLY SHORTER COULD NOT TOUCH THE PEDALS WHICH COULD LEAD INTO AN ACCIDENT. THIS IS A RECURRING ISSUE THAT HAPPENS AT LEAST TWICE WHILE DRIVING THE VEHICLE DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374032January 3, 2011
STRUCTURE:BODY
THE BACK LIFT GATE IS CRACKED FROM THE BOTTOM OF THE WINDOW, AROUND THE LEFT SIDE OF THE MERCURY EMBLEM, AND ALL THE WAY DOWN. I'VE NOTICED THE SAME CRACKING ON ALMOST EVERY OTHER MOUNTAINEER ON THE ROADS, AND I SEE A HUGE NUMBER OF THE SAME COMPLAINT ON THE NHTSA WEBSITE. OBVIOUSLY THIS IS A DEFECT AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373088December 28, 2010
STRUCTURE:BODY, POWER TRAIN
AUTOMATIC TRANSMISSION- THIS TRANSMISSION IS HORRIBLE A FEW TIMES I NOTICED THE SEVERE NOISE AND JERK WHEN I WENT TO REVERSE. I THOUGHT PERHAPS IT WAS ME. ON CHRISTMAS EVE I WENT TO PULL AWAY FROM STOP LIGHT AND CAR STARTED TO ACCELERATE THEN SLOWED DOWN I GAVE IT A LITTLE GAS AND IT JERKED ME SO HARD IT HURT MY NECK (WHICH IS STILL BOTHERING ME TODAY). THE OD LIGHT CAME ON AND CHECK TRANSMISSION. REPAIR COST $2,7000, BASICALLY EVERYTHING WENT BAD. AFTER HEARING FROM NUMEROUS PEOPLE THIS IS A PROBLEM THAT FORD IS AWARE OF. THEY EVEN WENT SO FAR AS TO CORRECT IT FOR FUTURE MODELS BUT HAS YET TO PERFORM A RECALL ON 2005 MOUNTAINEERS AND EXPLORERS. AS FORD WAS AWARE OF THIS PROBLEM CORRECTED IT FOR FUTURE MODELS THEY SHOULD BE LIABLE AND A RECALL NOTICE SHOULD BE FORTHCOMING. ANYONE WHO HAS EXPERIENCED THIS SHOULD GET FULL REFUND OF MONIES PAID. NOW TO ADDRESS THE CRACKING AROUND THE MERCURY EMBLEM ON THE LIFT GATE. FORD IS AWARE OF THIS PROBLEM AND HAS CHANGED IT FOR FUTURE MODELS, BUT INSTEAD OF STEPPING UP AND CORRECTING PASS MODELS THEY SWEEP IT UNDER THE RUG. A FULL INVESTIGATION INTO BOTH OF THESE CONCERNS AS WITH TRANSMISSIONS SOMEONE COULD EASILY BE FATALLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373161December 28, 2010
LATCHES/LOCKS/LINKAGES
1998 MERCURY MOUNTAINEER. THE DRIVERS DOOR WILL NOT UNLOCK FROM THE OUTSIDE WITH THE KEY AND MOST TIMES WILL NOT OPEN FROM THE INSIDE WITH THE LATCH HANDLE. I HAVE HEARD THAT THIS PROBLEM EXISTS WITH MOST 1998 - 2001 MERCURY MOUNTAINEERS, FORD EXPLORERS AND FORD RANGERS. IN THE EVENT OF AN EMERGENCY SUCH AS A CRASH, I MIGHT NOT BE ABLE TO GET OUT OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373186December 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE A LITTLE OVER 67,000 MILES ON VEHICLE. DRIVING AT HIGHWAY SPEED TRANSMISSION INDICATOR CAME ON, O/D INDICATOR FLASHES AND SERVICE ENGINE INDICATOR CAME ON. TRANSMISSION SHIFTS ROUGHLY FROM 1ST GEAR TO 2ND, AND DOES NOT HAVE OVERDRIVE. SERVICE STATION RAN DIAGNOSTIC WHICH RESULTED IN 4 SERVICE CODES: PO732, PO735, PO775, AND PO1744. THESE CODES WERE ALSO CONFIRMED BY AAMCO TRANSMISSION. THE RESULT APPEARS TO BE TRANSMISSION SOLENOID PACK, ALONG WITH REBUILD OF THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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