Mercury Mariner Complaints

1,512 consumer complaints on file.

#10706196April 16, 2015
POWER TRAIN
I WAS DRIVING AT A SPEED OF 40 MILES AN HOUR, STOPPED AT STOP LIGHT, AS I PROCEEDED ON THE GREEN LIGHT, THE CAR ACCELERATED AND THEN JOLTED. SUDDENLY, THE WRENCH ICON APPEARED ON THE DASHBOARD. FROM THAT POINT THE CAR SEEMED TO IDLE, THEN ACCELERATE WITH FORCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705619April 14, 2015
POWER TRAIN
TRANSMISSION FLUID LEAKING FROM LEFT HAND HALFSHAFT SEAL ON MY AUTOMATIC TRANSMISSION. TOOK INTO SHOP TO HAVE IT DIAGNOSED, FOUND OUT SOMETHING IS WRONG WITH THE BEARINGS DO TO LOW FLUID. THEN I FIND OUT THERE IS A SERVICE KIT AVAILABLE FOR THIS SEAL ISSUE, HOWEVER WE HAVE NOT RECEIVED ANY NOTICE OF SUCH SERVICE KIT BEING AVAILABLE. I'D LIKE TO KNOW WHO IS GOING TO COVER THE $2500 ITS GOING TO COST TO HAVE MY TRANSMISSION FIXED AS OPPOSED TO A FEW HUNDRED DOLLARS IT SHOULD HAVE COST ME HAD I BEEN AWARE OF THIS SERVICE KIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704511April 8, 2015
STEERING
TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 160,000. UPDATED 7/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703054April 1, 2015
STEERING
I TOOK MY 2008 MERCURY MARINER IN FOR SERVICE RECALL 14S05 FOR THE TORQUE SENSOR THAT CAN CAUSE THE POWER STEERING TO REVERT TO MANUAL. WITHIN THE LAST WEEK THE ELECTRONIC POWER STEERING ASSIST HAD QUIT AT LEAST 4 TIMES. AT THE SAME TIME, THE STEERING WHEEL BEGAN TO VIBRATE AND SHAKE WHEN THE VEHICLE WAS STOPPED OR IDLING. AFTER TAKING THE VEHICLE IN FOR THE RECALL ISSUE, I WAS NOTIFIED THAT THEY VIBRATION/SHAKING IS DUE TO THE STEERING GEAR THAT IS NOT COVERED BY THE RECALL. THIS ISSUE OCCURRED ONLY AFTER THE RECALL ISSUE AND I DO NOT BELIEVE THAT IT IS A MERE COINCIDENCE THAT THIS HAPPENED SIMULTANEOUSLY AND IS NOT AS A RESULT OF THE BAD TORQUE SENSOR. FORD STATES THAT THERE IS NO OTHER DOCUMENTED PROBLEMS WITH THIS AND THAT I WILL BE RESPONSIBLE FOR THE COST OF THE REPAIRS FOR THE STEERING GEAR. THERE HAVE BEEN MANY KNOWN ISSUES WITH THIS VEHICLE INCLUDING A PREVIOUS RECALL FOR THE TRANSMISSION COOLER LEAK AND DEFECTIVE TONE RINGS IN THE ABS (I'VE REPLACED THE PASSENGER SIDE ONCE AND THE DRIVER SIDE TWICE IN A SIX MONTH PERIOD WITH EACH INDIVIDUAL REPAIR COSTING ON AVERAGE $350). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702951March 31, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE BRAKES FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TWO FRONT DRIVER SIDE BRAKES LINES CONNECTED TO THE CALIBER FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702430March 29, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY SON WAS DRIVING TO HIS WORK AS AN EMT. I ALLOWED HIM TO USE MY MARINER. TRAVELING APPROX 65MPH ON THE 5 FREEWAY SOUTH IN SUNLAND, HE HEARD THE ROD GO AND SAW THE LIGHTS ON THE DASH INDICATE THE ENGINE OVERHEATING. HE PULLED OFF THE 5 FREEWAY AND PARKED WEAR IT WAS SAFE AND CALLED FOR HELP. I HAD AAA PICKUP THE VEHICLE AND BRING IT TO THE MECHANIC IN WESTLAKE VILLAGE CA. THEY INDICATED TO ME THAT THE ENGINE HAD THROWN A ROD AND WOULD NEED TO BE REPLACED. THEY THOUGHT IT MIGHT HAVE RUN OUT OF OIL OR SOMETHING ELSE, BUT BOTTOM LINE WAS THAT THE ENGINE WAS DESTROYED. THEY QUOTED ME A PRICE OF $15,000 MINIMUM TO FIX, SO I HAD IT TOWED TO MY DRIVEWAY WHERE IT HAS REMAINED SINCE. IT WASN'T' FOR 10 MONTHS LATER WE WOULD GET ANY INDICATION THAT SOMETHING ELSE MIGHT HAVE CAUSED THIS TO HAPPEN. I LAST SERVICED MY MARINER IN MARCH & MAY OF 2013. MY NEW CONCERN PUTTING 2+2 TOGETHER, IS THAT THOUGH THE CAR WAS DUE FOR AN OIL CHANGE, COULD THIS CATASTROPHIC EVENT HAVE BEEN DUE TO THE OVERHEATED COOLANT SYSTEM THAT AS YET HADN'T BEEN RECALLED? ID LIKE TO SEE IF ANY OTHER MERCURY/FORD CUSTOMERS EXPERIENCED THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702297March 27, 2015
ELECTRICAL SYSTEM, POWER TRAIN
2008 MERCURY MARINER HYBRID WAS GOING 20MPH ON ELECTRIC MOTOR IN TRAFFIC WHEN TRIANGLE WARNING LIGHT CAME ON AND THE STOP SAFELY NOW SIGN DISPLAYED. THE VEHICLE GAS ENGINE DID NOT COME ON AND I HAD TO PULL OVER TO THE SIDE. I PLACE THE CAR IN PARK AND TURN OFF THE ENGINE. I RESTARTED THE ENGINE AND THE WARNING LIGHT DISAPPEARED. I TOOK IT TO THE FORD DEALERSHIP AND THEY RAN A DIAGNOSTIC ON IT. THEY INDICATED IT WAS THE THROTTLE BODY ON THE CAR THAT NEEDS TO BE CLEAN OR REPLACED, AND THE PCM NEEDS TO BE REPROGRAMMED. I REPLACED IT. THIS IS AFTER I TOOK IT TO THE FORD DEALERSHIP TO FIX THE TWO RECALLS FOR THIS VEHICLE - ELECTRIC STEERING CONTROL AND ELECTRIC COOLANT PUMP FOR THE HYBRID BATTERY. I DON'T KNOW IF THIS WILL FIXED THE STALLING ISSUE SINCE OTHER VEHICLE OWNERS INDICATED THIS PROBLEM PERSISTS, ONLY TIME WILL TELL. IF THIS IS A PERSISTENT PROBLEM PLEASE ISSUE A RECALL SINCE LOSING PROPULSION IN TRAFFIC IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701792March 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE JERKED THEN SUDDENLY STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700846March 21, 2015
STEERING
I WENT TO MY MECHANIC WITH A STEERING PROBLEM, AND IT WAS PART OF THE TORQUE SENSOR ISSUES THAT WAS RECALLED. MY CAR FALLS IN THOSE DATES BUT THERE IS NO RECALL ON MY VIN FOR THAT PART. AND I DON'T GET WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694871March 17, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MARINER HYBRID. WHILE DRIVING AT VARIOUS SPEEDS, THE HIGH TEMPERATURE WARNING SENSOR LIGHT ILLUMINATED BEFORE THE VEHICLE OVERHEATED AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HYBRID FANS WERE FAULTY AND NEEDED TO BE REPLACED. THE FANS WERE REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT THE ABS BRAKING SYSTEM MALFUNCTIONED DUE TO A FAULTY ABS MODULE THAT WAS DAMAGED WHEN THE ENGINE OVERHEATED. THE ABS WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694280March 14, 2015
ELECTRICAL SYSTEM
1. OUTSIDE REVIEW MIRRORS DO NOT DEFROST. THEY WERE FROZEN AND I WAS ON THE HIGHWAY PUTTING MY LIFE IN DANGER BECAUSE I COULD NOT SEE OUTSIDE VEHICLES PASSING TO BE ABLE TO GO RIGHT OR LEFT. THEN A WEEK LATER THEIR WAS FROST ON THE MIRRORS AND STILL THEY WOULD NOT DEFROST AGAIN I COULDN'T SEE OTHER VEHICLES ON EITHER SIDE OF MY VEHICLE. 2. THERE IS A GEAR SHIFTING PROBLEM AS WELL. WHENEVER I TAKE OFF AT A STOP MY CAR KICKS REAL HARD AND LOUD ENOUGH TO SCARE ME. I HAVE REPORTED THIS SEVERAL TIMES WITH THE DEALER THAT I BOUGHT MY VEHICLE FROM AND THEY CANNOT FIND THE PROBLEM. THEY HAVE HEARD IT DO THIS BUT CANNOT SEEM TO FIND THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693627March 11, 2015
STEERING
I HAD TAKEN MY VEHICLE IN FOR THE RECALL #14S05, IN 2014; IT WAS FIXED IN A MATTER OF 2 HOURS. AFTER THAT MY STEERING WAS VERY FLEXIBLE AND VERY LOOSE, WHICH I THOUGHT I WOULD HAVE TO GET USED TO. THEN WITHIN A FEW MONTHS THE STEERING COLUMN STARTED TO TREMBLE WHILE IN PARK OR WITH APPLIED BRAKE. I THOUGHT IT WAS FRONT END ISSUES, WHICH I TOOK TO THE SHOP AND FOUND NOTHING WRONG. A MONTH WENT BY AND WHILE DRIVING ON THE HIGHWAY ON MARCH 9, 2015 GOING ABOUT 60MPH WITH MY 5 YEAR OLD GREAT NIECE IN THE CAR, THE POWER STEERING WENT OUT. IT TOOK ALL MY STRENGTH TO KEEP IT FROM CRASHING. I NOTICED ON THE DASHBOARD THAT IT READ ?POWER STEERING ASSIST FAULT?. IMMEDIATELY I THOUGHT TO MYSELF; I TOOK THIS IN FOR THE RECALL, WHY IS THIS HAPPENING. I MADE IT TO A SAFE PLACE AND CALLED THE FORD DEALER AND EXPLAIN EVERYTHING TO THEM. THEY SAID THAT THEY WOULDN'T KNOW IF IT IS RELATED OR NOT UNTIL THEY RUN A DIAGNOSTIC. LATER THAT NEXT DAY THEY CALL AND SAID THAT IT IS NOT RELATED TO THE SOFTWARE THAT WAS REPLACE, WHICH I DISAGREE, AND THEY QUOTED ME A LARGE AMOUNT TO FIX. I TOLD THEM THAT IT IS FORD RESPONSIBILITY BECAUSE I FEEL THAT IT WAS RELATED TO THE RECALL. I COULD HAD DIED AND MY GREAT NIECE AS WELL. THIS IS NOT ACCEPTABLE. I HAD TO PAY FOR TOW AND DIAGNOSTIC AND THE PROBLEM STILL NOT FIX AND I STILL FEEL STRONGLY THAT ITS FORD RESPONSIBILITY. WHEN A RECALL IS PERFORMED AND THE PROBLEM STILL HAPPENED THEN IT'S NO ACCUSE OR DENYING THAT IT IS INDEED A RECALL ISSUE. THIS HAS CAUSE MENTAL STRESS, LOSS OF WAGES, MENTAL STRESS DUE TO AVOIDING AN ACCIDENT AND KEEPING ME AND MY GREAT NIECE OUT OF DANGER. THIS ISSUE NEEDS TO BE ADDRESS AND FIXED, BEFORE SOMETHING LIKE THIS HAPPENS TO SOMEONE ELSE. WHETHER OR NOT THE RECALL WAS DONE IT DID NOT PERFORM LIKE IT SHOULD HAVE AND IT CAUSED A DANGER.THIS NEEDS TO BE ADDRESSED IMMEDIATELY. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693356March 10, 2015
VEHICLE SPEED CONTROL, ENGINE
THE CAR WOULD NOT ACCELERATE AND THE WRENCH SYMBOL ILLUMINATED. I HAD TO PULL OVER TURN OFF THE CAR AND RESTART IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692401March 6, 2015
STEERING
UNDER RECALL 14S05 THE ELECTRONIC STEERING ASSIST WAS UPDATED BUT DID NOT FIX THE DEFECT. THE RECALL ONLY GIVES A CHIME AND WARNING THAT STEERING IS GOING TO FAIL. THE CHIME WENT OFF BUT DIDN'T GIVE THE WARNING ON THE INSTRUMENT CLUSTER UNTIL I WENT TO THE DEALER TO SEE WHAT THE CHIME WAS. WHEN I WAS DRIVING DOWN THE FREEWAY AT 70 MPH MY STEERING STARTED TO SHAKE AND THE VEHICLE BEGAN TO VIBRATE. I CAN ONLY IMAGINE IF THIS WERE TO TOTALLY FAIL WHILE TRAVELING AT THAT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692611March 6, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE SEAT BELTS FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692358March 5, 2015
WHEELS
AS WE DRIVE WHEN WE GO INTO A RIGHT OR LEFT CURVE IT ACTS LIKE THE FRONT WHEELS LOCK UP FOR JUST A FEW SECONDS. I HAD A RECALL ON IT BACK IN LATE SUMMER I HAD TAKEN IT TO TRI-LAKE FORD IN BRANSON MISSOURI THEY SAID THEY FIXED THE PROBLEM BUT IS STILL DOING THE SAME THING. PLEASE CHECK AND SEE IF THERE IS ANYTHING THAT CAN BE DON BEFORE IT CAUSES AN ACCIDENT OR I GET STRANDED BESIDE THE ROAD. THANK YOU FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692133March 4, 2015
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691742March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH THE OIL AND BATTERY WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE RESTARTED BUT THE FAILURE RECURRED ON 2 OTHER OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER THE ANTI THEFT DEVICE WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER TO HAVE THE COMPUTER REPROGRAMMED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 4/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691772March 3, 2015
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
VEHICLE ELECTRONIC THROTTLE BODY (ETB) WAS REPLACED AT VETERANS FORD DEALERSHIP IN TAMPA, FL DUE TO THIS PART SEVERELY EFFECTING ABILITY OF THE VEHICLE TO RUN PROPERLY (SEVERAL TIMES). CUSTOMER PAID FOR THIS REPAIR. SOMETIME AFTER 3/4/14 WHEN NHTSA COMPLETED THEIR INVESTIGATION, WE RECEIVED A NOTICE THAT FORD WAS REPLACING THIS ITEM. SINCE WE ALREADY PAID FOR THE REPAIR ($381.32) AT A FORD DEALERSHIP, WE TRIED TO GET THE REIMBURSEMENT THAT FORD OWES US. WE WERE INFORMED WE HAD TO HAVE THE ORIGINAL RECEIPT, WHICH TO THIS DAY IS STILL PACKED UP IN STORAGE IF WE HAVE IT AT ALL BECAUSE WE MOVED FROM FL TO NC AND ARE STILL INVOLVED IN BUYING A NEW HOME. THE BOTTOM LINE IS FORD (CORP) IS REFUSING TO HONOR THEIR AGREEMENT TO REIMBURSE CUSTOMERS. THE CRAZIEST PART OF THIS WHOLE DILEMMA IS THAT FORD HAS AND CONTROLS 100% OF THE INFORMATION NEEDED TO PROCESS OUR REIMBURSEMENT, BUT ABSOLUTELY REFUSES TO DO SO WITHOUT THE ORIGINAL RECEIPT. I COULD UNDERSTAND IF WE HAD THIS REPAIR DONE AT SOME UNRELATED, THIRD PARTY SERVICE FACILITY. HOWEVER, WE WENT TO A FORD DEALERSHIP AND THEY HAVE RECORD OF COMPLETING THE REPAIR AND US PAYING THEM FOR THE REPAIR. SO AGAIN, FORD HAS ALL THE INFORMATION (PROOF) IN THEIR POSSESSION TO TAKE CARE OF THIS REIMBURSEMENT, BUT REFUSES TO DO SO. I HAVE CALLED THE CUSTOMER (DIS)SATISFACTION DEPARTMENT AT FORD CORPORATE, BUT THAT IS LIKE TALKING TO A BRICK WALL AS FAR AS ANYONE HAVING IN COMMON SENSE, ACCOUNTABILITY OR DECENCY TO DO THE RIGHT THING (CERTAINLY ANY KIND OF GOOD WILL IS LACKING IN THAT ORGANIZATION). SO HERE I AM HAVING TO COMPLAIN TO THE NHTSA TO GET FORD TO DO WHAT THEY PROMISED IN THE FIRST PLACE. I LOOK FORWARD TO A TIMELY REPLY LETTING ME KNOW YOU GUYS HAVE THIS HANDLED. ADDITIONALLY, FORD SHOULD BE REPRIMANDED SEVERELY FOR SUCH [XXX] BEHAVIOR AND ATTITUDE. MAYBE A CONSUMER REPORTER NEEDS TO GET INVOLVED IN ALL THIS. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691335March 1, 2015
AIR BAGS, STRUCTURE:BODY
THE VEHICLE WAS IN A HEAD ON COLLISION WITH ANOTHER VEHICLE, BOTH TRAVELING 30MPH. THE VEHICLE WAS TOTALED. THE DRIVER WAS WEARING THEIR SEAT BELT, AND THEIR NOSE WAS BROKEN DUE TO COLLISION WITH THE STEERING WHEEL. THE AIRBAG NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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