Mercury Mariner Complaints

1,512 consumer complaints on file.

#10956248February 22, 2017
POWER TRAIN
I HAVE JUST FOUND OUT I HAVE LOST 2ND GEAR AND 4TH GEAR IS ON ITS WAY OUT ON MY CAR. APPARENTLY THIS IS A PROBLEM THAT FORD HAS KNOWN ABOUT AT LEAST SINCE 2012, ACCORDING TO AN ONLINE FORD MOTOR COMPANY PUBLICATION, MAYBE EVEN EARLIER. THE PUBLICATION STATES THAT IT AFFECTS 2007-2008 FORD ESCAPES AND MERCURY MARINERS. WHAT I WANT TO KNOW IS, IF THEY KNEW ABOUT IT AT LEAST FIVE YEARS AGO, WHY WASN'T THERE A RECALL AND IF NOT A RECALL, SOME KIND OF FINANCIAL ASSISTANCE/COMPENSATION FOR THE REPAIRS? I'VE SHOPPED AROUND FOR PRICES AND THE BEST I COULD FIND WAS $2200.00 FOR THE REPAIR PLUS ANOTHER $225.00 FOR A RENTAL TO USE WHILE MY CAR IS BEING REPAIRED. THE REPAIR IS GOING TO TAKE 3-5 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956277February 22, 2017
STEERING
HAD MINOR STEERING ISSUES AND FOUND I HAD A RECALL ON IT FOR THE POWER STEERING. TOOK IT TO SEELYE WRIGHT OF KALAMAZOO AND THEY REPROGRAMMED IT. WITHIN TWO WEEKS OF THIS THE STEERING WHEEL WAS JUMPING ALL OVER THE PLACE WHEN STOPPED AND WOULD PULSATE. THIS PROBLEM WAS NOT THERE BEFORE I TOOK IT IN. I CALLED THEM AND THEY TOLD ME THEY DIDN'T HAVE TIME TO SEE ME AND THAT THEY WERE ALL BOOKED UP UNTIL AFTER THE NEW YEAR, ETC. ESSENTIALLY SHOOING ME AWAY. I LATER DID MAKE AN APPOINTMENT AND THEY FOUND THAT I NEED A NEW STEERING COLUMN, WHICH IS INCLUDED IN THE RECALL, HOWEVER THEY TOLD ME THAT MY RECALL WAS CLOSED.? THIS DIDN'T MAKE SENSE TO ME SINCE I AM STILL HAVING ISSUES AND NOW I NEED A NEW STEERING COLUMN? I AM BEING FORCED TO DRIVE THIS VEHICLE WITH BROKEN STEERING THAT SHOULD BE COVERED BY THE RECALL. I HAVE BEEN TAKING THIS VEHICLE BACK AND FORTH TO WORK AND TAKING MY KIDS TO SCHOOL IN THE MORNING. I FEEL LIKE FORD AND EVEN MORE SO SEELYE SHOULD MAKE THIS RIGHT. I AM DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AND OTHERS BECAUSE THE RECALL WAS NOT PROPERLY FIXED. SEELYE CLOSED THE RECALL EARLY AND NOW I AM BEING STUCK WITH FORDS MISTAKE. UPDATE: CALLED FORD AND THEY GAVE ME A CASE NUMBER CA11743787, AND TOLD ME TO TAKE THE CAR IN TO GET FIXED. WHEN I SHOWED UP TO GET THE CAR FIXED I RAN INTO THE "CLOSED" RECALL PROBLEM AGAIN. NOW I AM ON THE PHONE WITH FORD WAITING AN ANSWER TO SEE IF THEY WILL ACTUALLY HONOR THE RECALL AND FIX IT. FORD IS NOT CHOOSING TO HONOR THE RECALL SINCE THE DEALERSHIP CLOSED IT WITHOUT IT BEING FIXED CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956354February 22, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS NOT EXPERIENCING A FAILURE UNTIL AFTER A REPAIR WAS COMPLETED BY A DEALER FOR A POWER STEERING RECALL. THE DEALER INDICATED THAT THEY PROVIDED THE REMEDY BUT THE CONTACT WAS UNABLE TO CONFIRM THAT THEY REPAIRED THE VEHICLE. SHORTLY AFTER THE DEALER'S REPAIR, THE STEERING WHEEL HAD A STRONG VIBRATION AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO ENSURE THAT IT WAS STATIONARY WHILE DRIVING ON THE ROAD. THE VEHICLE WAS TAKEN BACK TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THEY WOULD NOT PROVIDE A SOLUTION SO THE CONTACT WAS WAITING ON INSTRUCTIONS FROM THE MANUFACTURER. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 05/04/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956031February 21, 2017
STEERING
STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955164February 16, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE WAS HEARD AND THE POWER STEERING SERVICE WARNING INDICATOR ILLUMINATED AND THE POWER STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THERE WAS A RECALL CODE INDICATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A SENSOR FAILURE. THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT DUE TO A RECALL. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE A RECALL CODE WAS STILL DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954637February 15, 2017
POWER TRAIN
WHEN I PULLED OUT INTO TRAFFIC ON MY WAY TO MEIJER THE VEHICLE BEGAN TO STALL LIKE IT WAS IN NEUTRAL. I WAS ABLE TO DRIVE IT TO A STOP LIGHT WHERE I PUT IT INTO PARK. WHEN I TOOK OFF FROM THE TRAFFIC LIGHT EVERYTHING WAS OK, WENT TO MEIJER AND TURNED THE VEHICLE OFF. WENT SHOPPING & WHEN I STARTED THE VEHICLE AGAIN EVEYTHING SEEMED NORMAL. WITHIN A MILE OF LEAVING MEIJER THE VEHICLE BEGAN THE SAME SYMPTOMS "ACTING LIKE IT WAS GOING TO STALL." WHEN I TRIED TO INCREASE THE SPEED TO GET THE VEHICLE HOME IT WOULD NOT GO OVER 15 MPH. IT WAS LIKE IT WAS CONFUSED ABOUT WHAT GEAR IT WAS IN. I PUT THE VEHICLE IN REVERSE TO PULL INTO A PARKING SPACE AND THE VEHICLE DID NOTHING. I TURNED IT OFF AND RESTARTED IT THEN PUT IT IN DRIVE AND PULLED INTO A PARKING SPACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954228February 13, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE DRIFTED FROM ONE LANE TO ANOTHER. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953915February 10, 2017
STEERING
AFTER A SHORT 30 MINUTE VISIT TO OUR VET, MY WIFE STARTED THE VEHICLE AND HAD NO POWER STEERING AT ALL. RESTART OF THE VEHICLE DID NOT RESOLVE THE ISSUE, SO SHE CAREFULLY DROVE THE VEHICLE HOME 10 MILES. LUCKILY IT FAILED WHILE THE VEHICLE WAS NOT IN MOTION. DEALER DIAGNOSIS INDICATED A B3377 FAULT CODE (EPS MOTOR MALFUNCTION), AND TOLD ME THE STEERING RACK NEEDED REPLACEMENT ($2200).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949780February 6, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING, THE POWER STEERING FAILED AND FORCED THE CONTACT TO MANUALLY CONTROL THE STEERING WHEEL. THERE WAS A RECALL FOR THE POWER STEERING, BUT THE VIN WAS EXCLUDED. THE DEALER WAS NOTIFIED OF THE ISSUE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949788February 6, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE BECAME DIFFICULT TO STEER IN ADDITION, THE ELECTRICAL POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/19/17 *LJ UPDATED 09/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949952February 6, 2017
ELECTRICAL SYSTEM, ENGINE
MY SON WAS USING OUR CAR HE DROVE IT TO WORK... ALL WAS FINE...HE USED THE CAR TO GO GET LUNCH IN THE SHOPPING CENTER... DROVE BACK FROM THE SHOPPING CENTER TO A PARKING SPOT OUTSIDE HIS JOB LOCATION... HE THEN COMPLETED HIS SHIFT AT DICK'S SPORTING GOODS WHERE MY WIFE AND I MET UP WITH HIM...WE ALL PROCEEDED TO OUR CAR AND TRUCK WHICH WERE PARKED ACROSS FROM ONE ANOTHER...MY WIFE AND SON GOT IN THE MERCURY I GOT IN MY TRUCK... MY SON TRIED TO START THE MERCURY BUT IT WOULD NOT TURN OVER...MY WIFE TRIED STILL WOULD NOT TURN OVER ... CHECKED THE BATTERY ALL WAS GOOD SO I THOUGHT MAYBE THE STARTER? HAD IT TOWED , AND A STARTER REPLACED? STILL NOTHING ... MY MECHANIC SAID IT WAS THE MOTOR ? AND I WOULD NEED A NEW MOTOR !!! SO I LOOKED ON LINE AND FOUND SOMETHING ABOUT A CLASS ACTION LAWSUIT INVOLVING MERCURY MARINER 2005 TO 2008 MINE IS A 2007 ? CALLED THEM BUT THE SAID I HAVE TO CONTACT FORD MOTOR COMPANY MY SELF ???? SO THAT IS WHAT LED ME TO YOU!!! CAN YOU HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948907February 1, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PSCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER STATED THAT PRIOR TO THE CONTACT OWNING THE VEHICLE, A REPAIR WAS PERFORMED WHICH BYPASSED THE RECALL. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947845January 26, 2017
STRUCTURE:BODY
REAR HATCH WINDOW HINGES CRACKED DUE TO THE METAL DETERIORATING CAUSING THE WINDOW TO SHIFT AND BECOME LOOSE AND SUBJECT TO FALLING AWAY FROM THE VEHICLE. I HAD THE HINGES REPLACED ON 1-25-17 PRIOR TO ANY ACCIDENT THAT COULD HAVE RESULTED. MY ONLINE RESEARCH SHOWS FORD HAS NOT TAKEN ANY RESPONSIBILITY FOR THE DEFECTIVE WINDOW HINGE LACHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947596January 25, 2017
SERVICE BRAKES
ABS LIGHT ALONG WITH SERVICE BRAKE LIGHT CAME ON WITH NO WARNING RESULTING IN NEAR COMPLETE BRAKE LOSS AND NEARLY STRIKING A PERSON CROSSING THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945862January 17, 2017
STEERING
STEERING WENT OUT AT 95,000 MILES ON MY DAUGHTER'S 2008 MERCURY MARINER. WE WERE LUCKY THAT SHE OR NO ONE ELSE WAS KILLED OR SERIOUSLY INJURED BECAUSE THE WEATHER WAS BAD AND THE ROADS WERE ICY. SHE STATES THAT SHE COULD BARELY TURN THE WHEEL AND IT TOOK ALL SHE HAD TO TURN AFTER IT WENT OUT, AND, IT SEEMED TO GET EVEN WORSE WHEN SHE STOPPED, SHUT IT OFF AND TURNED IT BACK ON. I ASSUME IT IS A RECURRING ISSUE FROM THE RECALL THAT WAS PERFORMED ON THE VEHICLE BACK IN 2015. I JUST CALLED FORD CUSTOMER SERVICE AND THEY STATE THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THEY CAN CONFIRM THAT IT WILL NOT BE COVERED. THEY RECOMMENDED THAT I TAKE IT TO A FORD DEALER FOR DIAGNOSIS AND REPAIR FOR A FEE. THE BIGGER ISSUE THAN COST IN MY OPINION IS THE LINGERING SAFETY HAZARD THAT STILL EXISTS. THE COMPONENT FAILED ABOUT A MONTH SHY OF 2 YEARS AFTER THE UPDATE, HOWEVER, AS FAR AS FORD IS CONCERNED, THE ISSUE HAS BEEN RESOLVED. SOMEONE COULD CRASH AND DIE BECAUSE OF THIS KNOWN ISSUE. IS FORD NOT CONCERNED? HOW CAN THEY SLEEP AT NIGHT KNOWING HUNDREDS OF THOUSANDS OF PEOPLE (LIKE MY DAUGHTER) ARE AT RISK. IN MY OPINION, IT IS COMPLETELY UNREASONABLE TO NOT CONDUCT ANOTHER RECALL FOR THE SAFETY OF THEIR CUSTOMERS. SOMEONE WITH MONEY NEEDS TO GET AFTER THEM WITH A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945538January 16, 2017
ENGINE
WHILE DRIVING THIS VEHICLE WE HAVE STALLING ISSUES. THE ISSUES HAVE HAPPENED WHILE DRIVING THE CAR ON THE ROAD WHILE MAKING TURNS AND STOPPED WAITING FOR A LIGHT, THE VEHICLE STOPS RUNNING WITHOUT WARNING. THE CAR WILL RESTART AFTER YOU HAVE PLACED THE CAR IN PARK AND RESTART. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945330January 14, 2017
FUEL/PROPULSION SYSTEM
MANUFACTURER RECALL NUMBER16S41 NHTSA RECALL NUMBER16V777 MANUFACTURER HAS NO PARTS TO FIX THIS ISSUE. MY VEHICLE HAS THIS PROBLEM. TAKEN TO LOCAL DEALER DEC 20. DEALER COULD NOT GET PARTS. AFTER 2 WEEKS I TOOK THE VEHICLE BACK UNREPAIRED. THIS IS A SAFETY ISSUE. IT FINALLY APPEARS THAT FORD IS GOING TO AUTHORIZE OBTAINING PARTS FROM ANOTHER SUPPLIER, BUT I AM STILL WAITING. THIS IS RIDICULOUS. I OPENED A CASE WITH FORD BUT ALL THEY DO IS DUMP THE PROBLEM BACK TO THE DEALER WHOSE HANDS ARE TIED WAITING FOR FORD TO PROVIDE PARTS. FORD CASE NUMBER IS CAS-11363776.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944964January 12, 2017
STEERING
WHILE MAKING A SHARP LEFT TURN ON A CITY STREET THE POWER STEERING ASSIST SYSTEM FAILED COMPLETELY! I BARELY AVOIDED A COLLISION. APPARENTLY THERE HAVE BEEN THOUSANDS OF SIMILAR FAILURES. WHY HASN'T FORD PAID FOR A REPAIR ON A SYSTEM WHICH IS OBVIOUSLY FLAWED AND DANGEROUS WHEN IT FAILS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943761January 9, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS DIFFICULT TO STEER THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. UPDATED 04/28/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938967January 1, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY WIFE AND I WERE DRIVING HOME ON THE INTERSTATE. WE HAD JUST MERGED TO THE PASSING LANE TO ALLOW TRAFFIC MERGING FROM AN ON RAMP TO ENTER THE INTERSTATE A VEHICLE NEXT TO US WAS DOING THE EXACT SPEED AS WE WERE WHICH WAS 72 MPH SET CRUISE CONTROL. I HAD VEHICLES APPROACHING FROM THE REAR AND SINCE I WAS IN THE PASSING LANE DECIDED TO SPEED UP AND GET IN FRONT OF THE CAR BESIDE US I PUSHED THE ACCELERATOR ON OUR 08 MERCURY MARINER WITH A 3.0L ENGINE TO THE FLOOR AND THE CAR ACCELERATED IN FRONT OF THE OTHER CAR, WHEN I LIFTED MY FOOT OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE. I PUSHED ON THE BRAKE ONCE WITH NOTHING CHANGING THE CAR CONTINUED TO ACCELERATE. I PROCEEDED TO PUMP THE BRAKE THREE ADDITIONAL TIMES IN ABOUT 1 SECOND INTERVALS. FINALLY THE ACCELERATOR PEDAL RELEASE AND THE CAR SLOWED DOWN. WE PRECEDED HOME WITHOUT FURTHER INCIDENT. THIS IS A VERY DANGEROUS CONDITION AND HAS RESULTED IN SERIOUS INJURIES AND DEATHS IN EARLIER MODEL YEARS OF FORD ESCAPE, MERCURY MARINER AND MAZDA TRIBUTE VEHICLES. I HAVE HAD FORD VEHICLES MY WHOLE LIFE AND HAVE BEEN WORKING ON VEHICLES FOR MORE THAN THIRTY FIVE YEARS. THIS IS NOT NORMAL AND IS NOT THE ONLY TIME OR VEHICLE THIS HAS HAPPENED TO IN THIS YEAR THERE ARE MANY OTHER SIMILAR PEOPLE THAT HAVE SIMILAR COMPLAINTS ON THESE FORD AND MERCURY SUV'S ON THE INTERNET EX: CARCOMPLAINTS.COM TO NAME JUST ONE. THE INTERNET IS FILLED WITH THESE DANGEROUS COMPLAINTS. WHEN ARE YOU GOING TO LIVE UP TO YOUR NAME AND PUT THE SAFETY ASPECT FIRST,WHEN DEALING WITH THESE TO RICH TO BE BOTHERED BY RECALLS AUTO MANUFACTURERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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