Mercury Cougar Complaints

1,886 consumer complaints on file.

#8012955June 28, 2002
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WAS ACTING SLUGGISH AND WHITE MOKE CAME FORM TAILPIPE. VEHICLE WAS GOING 35MPH AND OVERHEATED, CAUSING DRIVER TO PULL OVER. CONSUMER INDICATED THAT CONTINUING TO DRIVE WILL CAUSE HEAD TO WARP. DEALER WAS NOTIFIED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012610June 25, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS PULLING INSIDE OF A PARKING LOT AND WITHOUT PRIOR WARNING SHE APPLIED BRAKES AND PEDAL WENT DOWN TO THE FLOOR , HITTING A TREE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8012308June 20, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT HYDRAULIC DISC ROTORS ARE 1/2 INCH BIGGER THAT REAR ROTORS WHICH CAUSES ROTORS TO WARP. BRAKES OVERHEAT, STEERING STARTS SHAKING, AND FRONT END WILL NOSE DIVE IF VEHICLE BRAKES TOO HARD, CAUSING WHEELS TO LOCK UP. DEALER NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011804June 13, 2002
SUSPENSION:FRONT:CONTROL ARM
VEHICLE WAS GOING 20MPH RIGHT BALL JOINT LOCKED UP. VEHICLE STEERED STARIGHT, BUT WAS PULLING RIGHT. EVERTUALLY, VEHICLE STOPPED ITSELF. MERCURY DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011812June 13, 2002
AIR BAGS:SIDE/WINDOW
VEHICLE WAS HIT ON PASSENGER'S SIDE DOOR BY A TRACTOR TRAILOR PUSHING DOOR IN APPROXIMATELY 2 1/2 FEET. CONSUMER'S VEHICLE WAS GOING 10-15MPH. SIDE PASSENGER AIR BAGS DIDN'T DEPLOY UPON IMPACT. VEHICLE WAS TOTALED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8011511June 11, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING 35-40 MPH ALL GAUGES WERE GOING HAYWIRE, CONSUMER SMELLED SOMETHING BURNING. THEN, VEHICLE STALLED. VEHICLE AT DEALERSHIP AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566017June 9, 2002
ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., STRUCTURE:BODY, STRUCTURE, STRUCTURE:BODY:BUMPERS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SUSPENSION, VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY:WINDSHIELD
CONSUMER NOTICED A BLUE WIRE HANGING FROM THE VEHICLES FRONT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010976June 4, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 25-30 MPH HEAD GASKET BLEWOUT, AND THERE WAS ANTIFREEZE ALL OVER ENGINE ALSO, VEHICLE BECAME INOPERATIVE .CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762625June 4, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SEATS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN I DROVE MY CAR TO WORK IT SEEMED FINE. WHEN I GOT INTO THE CAR AFTER WORK I IDLED REALLY ROUGH I THOUGHT IT WAS THE MORE EXPENSIVE GAS I PUT INTO IT THE NIGHT BEFORE, SO I PROCEEDED TO THE GAS STATION TO LET THEM KNOW. THE CAR DROVE REALLY ROUGH ALL THE WAY THERE. A RED LIGHT CAME ON ON THE DASH JUST BEFORE I GOT TO THE GAS STATION SAYING CHECK GAUGES. THE GAUGE SHOWED THAT THE CAR OVERHEATED. AFTER HAVING MY CAR WORKED ON ABOUT EIGHT MONTHS AGO FOR A OVERHEATING PROBLEM, IT HAD BEEN RUNNING REALLY COOL, SO DIDN'T THINK I WOULD HAVE A OVERHEATING PROBLEM. I TURNED OFF THE CAR, BUT THOUGHT I WOULD CHECK TO MAKE SURE THE FAN WORKED I TURNED THE CAR BACK ON AND OUT OF THE TAIL PIPE CAME A CLOUD OF WHITE SMOKE THAT DISAPATED REALLY FAST AFTER TURNING OFF ENGINE. CHECKED OIL THERE WAS NO WATER IN IT, BUT IT WAS LOW . I ADDED A QUART IN ORDER TO GET IT HOME. IT STILL HAD WHITE SMOKE OR STEAM COMING OUT THE TAIL PIPE. ALSO THE SEATS DO NOT LOCK INTO PLACE. THE AIRCONDITIONER DOES NOT GET COLD. I WOULD LIKE TO KNOW IF THERE IS ANYTHING ELSE THAT I SHOULD BE AWARE OF THAT I NEED TO HAVE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762586June 3, 2002
ELECTRICAL SYSTEM:IGNITION
LINKAGE SYSTEM BETWEEN IGNITION SWITCH AND IGNITION CYLINDER BROKE. DEALER SERVICE DEPARTMENT DOES NOT KNOW WHY AND HAS STRESSED THAT THIS IS A VERY RARE OCCURRENCE AND THAT PARTS ARE NOT EVEN STOCKED BECAUSE MANUFACTURER AND DEALERSHIPS NEVER SEE THIS TYPE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762296May 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FORD MOTOR CO. FINALLY AGREED TO PAY ALL BUT $535 TO REBUILD THE MOTOR, HOWEVER THEY REBUILT IT WITH DEFECTIVE PARTS. SO, AT 80,000 MILES THE MOTOR NEEDS TO BE REBUILT AGAIN BECAUSE IT IS HAVE THE EXACT PROBLEMS AGAIN. I PERSONALLY KNOW AT LEAST 20 PEOPLE WHO HAVE HAD THE SAME PROBLEM WITH THE 3.8 MOTOR. I ALSO KNOW THAT A CLASS ACTION LAW SUITE WAS DISSMISSED REGARDING THE 3.8 MOTOR WHICH WAS REPESENTING THOUSANDS OF OF OWNERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762238May 24, 2002
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKET FAILURE CAUSING ANTIFREEZE TO LEAK IN CRANKSHAFT, CAUSING ENGINE FAILURE. FORD REFUSED TO PAY FOR ENGINE REPLACEMENT. TIMING COVER GASKET FAILED PAID OUT OF POCKET OONLY TO FIND OUT RECAL 99B29. YOUR WEBSITE SHOWED TSB # 00M10 SEQUENCE # 625 - INFO REGARDING ENGINE REPLACEMENTS WARRANTY EXTENSION PROGRAM*YH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762243May 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
AT 23922 MI. (10/28/1997) DEALER REPLACED TRANSMISSION FLUID TO "FIX" RUMBLE STRIP EFFECT WHEN ACCELERATING AT 35-40 MPH (1.5-2 RPM). FLUID AGAIN CHANGED AT 53591 (02/13/2001) TO TRY TO FIX SAME PROBLEM. TRANSMISSION FLUID CHANGED AGAIN AT 63677 (2/27/2002). A SMALL LEAK WAS MENTIONED BY MECHANIC. THE RUMBLE SOUND HAS NOW BEEN REPLACED WITH THE TRANSMISSION NOT ENGAGING...THE ENGINE REVS, BUT NO ACCELERATION BETWEEN 40-50 MPH. THE PROBLEM IS INTERMITENT. THIS COULD LEAD TO A REAR-END COLLISON. CANNOT RELY ON CAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010451May 24, 2002
SUSPENSION:REAR
VEHICLE SHAKES AT SPEEDS OVER 60 MPH, DEALER DETERMINED REAR WHEELS SHOULD BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010178May 20, 2002
SUSPENSION
WHILE VEHICLE IS STILL RUNNING ENGINE HEAVILY VIBRATES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761952May 15, 2002
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VEHICLE BEGAN SPONTANEOUS ACCELERATION WHILE IDLE AND STOPPED ON 10 OCCASIONS SINCE 5/1/2002. IT TOOK ALL OF MY STRENGTH TO DEPRESS THE BRAKE TO KEEP THE CAR FROM JOLTING FORWARD AT A HIGH SPEED. WHILE PULLING INTO MY GARAGE TODAY, TRAVELLING AT LESS THAT 1 MPH, THE CAR ACCELEARATED ON ITS OWN AND I HAD TO SLAM ON THE BRAKE TO PREVENT FROM CRASHING INTO A HEATING OIL TANK. VEHICLE HAS BEGUN TO RANDOMLY SHUDDER WHEN APPLYING BRAKES AT VARIOUS SPEEDS FROM 10 TO 65 MPH. THIS IS NOT A CONSISTENT PROBLEM BUT VERY DANGEROUS WHEN IT OCCURRED ON HIGHWAY YESTERDAY. POWER WINDOW ON DRIVER SIDE NOW RANDOMLY SHUDDERS WHEN LOWERING. THIS IS NOT A CONSISTENT PROBLEM AND IS NEW. THE PASSENGER POWER WINDOW IS INOPERABLE AND TOO EXPENSIVE FOR ME TO HAVE FIXED. THIS APPEARS TO BE A VERY COMMON PROBLEM WITH OTHER OWNERS OF THIS VEHICLE. THE "CHECK ENGINE" LIGHT HAS BEEN ON SINCE 1997 AND THIS IS ALSO A COMMON PROBLEM WITH THIS CAR, FROM WHAT I UNDERSTAND. I WAS TOLD THAT IT WOULD COST ME $150 TO FIX AND THAT IT IS MERELY A SENSOR DEFECT AND NOT A AFETY ISSUE. HOWEVER, IF THIS IS A COMMON PROBLEM, FORD SHOULD OVER THE COST FOR REPAIR, NOT THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009199May 13, 2002
ENGINE AND ENGINE COOLING:ENGINE
CAR PARKED AND ENGINE SHUT OFF. WITHIN 5 MINUTES ENGINE WAS ON FIRE. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761829
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8009718May 13, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
RECALL 96 V 071 000/IGNITION SWITCH: RECALL REPAIRS WAS DONE AT BAYWAY LINCOLN, MERCURY; HOUSTON, TX; PHONE# 281/ 929-6500. AT THE PRESENT TIME PROBLEM HAS REOCCURRED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009551May 9, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TRAVELING ON HIGHWAY THROTTLE WILL STICK. WHEN TAKING FOOT OFF OF PEDAL, ENGINE DOESN'T SLOW DOWN. DEALERSHIPWAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009446May 8, 2002
AIR BAGS
WHILE DRIVING AN ACCIDENT OCCURRED, AND THE AIR BAG DID NOT DEPLOY, DRIVER SUSTAINED INJURIES. *AK *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Mercury Cougar