Mercury Cougar Complaints

1,886 consumer complaints on file.

#10142385November 10, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED FUEL PUMP FAILED AND HE HAD IT REPLACED ONCE. THERE WAS NHTSA 04V421000. HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED HIM THE RECALL DID NOT INCLUDE THIS VEHICLE DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142033November 8, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: THE CONTACT STATED THERE WAS NHTSA RECALL 97V159000 CONCERNING THE FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS. THE CONTACT HAD RECALL REPAIRS PERFORMED IN DECEMBER 1997. THE VEHICLE STARTED EXPERIENCING THE SAME PROBLEMS AS INDICATED IN THE RECALL. SHE HAD THE VEHICLE REPAIRED BY A LOCAL SERVICE DEALER. SINCE RECALL REPAIRS HAD ALREADY BEEN PERFORMED THE MANUFACTURER COULD NOT OFFER ANY ADDITIONAL ASSISTANCE. *AK UPDAYED 11/29/2005 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141310October 31, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140593October 24, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140290October 19, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE STARTING THE VEHICLE ,THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE COMPUTER CODE NEEDED TO BE RESET AND RESET IT TWICE. HOWEVER, THE PROBLEM STILL OCCURS AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140139October 18, 2005
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT: CONTACT OWNS A 1999 MERCURY COUGAR. HE HAS BEEN LOOKING ON THE INTERNET AND FOUND RECALLS 04V4210000, 04V4210000,1V0320000, AND 01V0310000 . HE CALLED THE MANUFACTURER, AND THEY TOLD HIM THAT THIS VEHICLE WAS NOT INCLUDED IN THESE RECALLS DUE TO VIN ALTHOUGH THE CONTACT'S VEHICLE EXPERIENCED THE SAME FAILURE AS DESCRIBED IN AFOREMENTIONED RECALLS. WHILE DRIVING AND ACCELERATING THE VEHICLE SURGED. HE HAD NOT NOTICED THIS WHEN THE CRUISE CONTROL WAS ON. BUT, NOTICED THIS IMMEDIATELY AFTER PURCHASING THE VEHICLE FROM AN AUCTION ON 9-18-05. ALSO, THE LEFT REAR TAIL LAMP BLEW OUT THREE TIMES IN A SHORT TIME FRAME. HE BOUGHT THE EXTENDED LIFE BULBS, BUT THEY STILL BLEW OUT. HOWEVER, SOME OF THE LIGHTS WORKED ON THE DASHBOARD. . THE ENGINE LIGHT DID NOT COME ON WHEN HE FIRST STARTED THE VEHICLE. THE CONTACT NOTICED THIS 10-04-05. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141030October 14, 2005
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2000 MERCURY COUGAR STALLED DUE TO PROBLEMS WITH THE FUEL PUMP. *TS AFTER THE FUEL PUMP WAS INSTALLED, THE CONSUMERS DAUGHTER CONTINUED TO EXPERIENCE STALLING PROBLEMS. THE CONSUMER LEARNED THERE WAS RECALL , THE CONSUMER DID RECEIVE A REBATE AND IT WAS DISCOVERED THAT THE FUEL PUMP THAT WAS SOLD TO THE CONSUMER WAS THE SAME ONE THAT HAD BEEN RECALLED. THE DEALER DID AGREE THAT THE FUEL PUMP WAS BAD, HOWEVER THEY WANTED OVER $500.00 TO REPLACE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140992October 13, 2005
FUEL SYSTEM, GASOLINE
1999 MERCURY COUGAR ENGINE HESITATES, LOSSES POWER AND BUCKS WHEN ATTEMPTING TO ACCELERATE. *TS THE CONSUMER TOOK THE VEHICLE TO THE DEALER AFTER HAVING THE VEHICLE FOR 4 DAYS, THEY STILL HAD NOT MADE A DETERMINATION AS TO WHAT WAS CAUSING THE ENGINE TO HESITATE. THE CONSUMER TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS TOLD THE CATALYTIC CONVERTER NEEDED TO BE REPLACED, HOWEVER AFTER THE REPLACEMENT THE PROBLEM CONTINUED. THE CONSUMER TOOK IT BACK TO THE MECHANIC AND THE INLET MANIFOLD RUNNER CONTROL WAS REPLACED, BUT THAT DID NOT RESOLVE THE PROBLEM EITHER. THE CONSUMER TOOK IT BACK AGAIN AND WAS TOLD THEY HAD NO CLUE AS TO WHAT THE PROBLEM WAS. AFTER DOING SOME RESEARCH , THE CONSUMER CAME ACROSS A BULLETIN WHICH DESCRIBED THE PROBLEM HE WAS EXPERIENCING AND A RESOLUTION, WHICH WAS A DEFECT IN THE FUEL DELIVERY MODULE. THE CONSUMER DISCOVERED THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE PROGRAM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139557October 13, 2005
STRUCTURE:BODY:ROOF AND PILLARS
DT: THE SUN ROOF I BROKE. THE SUN ROOF WOULD NOT CLOSE. THE PROBLEM STARTED ON OCTOBER 2, 2005. AND WHEN THE CONTACT TOOK IT IN TO BE REPAIRED, THEY HAD TO BREAK THE ATTACHMENTS TO GET IT TO CLOSE. AFTERWARDS , THERE WAS STILL A CRACK BETWEEN THE SUN ROOF AND THE REST OF THE VEHICLE. THIS ALLOWS WIND TO COME THROUGH WHILE THE CONTACT WAS DRIVING. SHE HAD TO TAPE IT DOWN TO KEEP IT FROM FLYING OFF. WHEN SHE CONTACTED THE DEALERSHIP, THEY SAID IT WAS NOT A MANUFACTURE R'S DEFECT, AND THAT SHE WOULD HAVE TO PAY FOR THE REPAIR HERSELF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139306October 11, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS DRIVING AND SAW MY LOW COOLANT LIGHT WAS ON. PULLED INTO CAR PARTS COMPANY PARKING LOT. OPENED HOOD SAW COOLANT ON TOP OF MOTOR AND UNDERSIDE OF HOOD. COOLANT WAS LEAKING FROM FRONT OF THE INTAKE MANIFOLD. UPON INSPECTION REALIZED THE MANIFOLD IS MADE OF PLASTIC. I ATTEMPTED TO STOP THE LEAK WITH PLASTIC REPAIR AND A COOLANT SYSTEM REPAIR, NO USE. HAD TO LIMP THE CAR TO ZENDER FORD IN SPRUCE GROVE, ALBERTA. THEY ARE FIXING THE CAR AT AN ESTIMATED COST OF $900.00 NO WARRANTY OR RECALL. LEFT ME STRANDED 400 KM'S FROM MY HOME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139073October 7, 2005
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE METAL SUNROOF ON MY 2001 MERCURY COUGAR BROKE FREE ON THE PASSENGER SIDE WHILE DRIVING. FORD APPARENTLY USED PLASTIC PARTS IN THE ASSEMBLY WHICH HOLDS THE METAL SUNROOF TO THE CAR. THESE PARTS FAILED AFTER ONLY 26,500 MILES. IF THE DRIVER SIDE ASSEMBLY HAD ALSO BROKEN, THE METAL ROOF COULD HAVE FLOWN OFF THE CAR AND HIT ANOTHER VEHICLE. A COMPLAINT WEBSITE (WWW.COUGARSUNROOF.COM) CONTAINS APPROXIMATELY 800 COMPLAINTS OF 1999-02 COUGAR METAL SUNROOF'S FAILING IN A SIMILAR FASHION. SEVERAL OF THESE COMPLAINTS NOTE THAT THE METAL SUNROOF ACTUALLY FLEW OFF THE CAR ON THE HIGHWAY. FORD CUSTOMER REPRESENTATIVES HAVE BEEN NOTIFIED OF THIS POTENTIALLY HAZARDOUS DEFECT, BUT NO RECALL OR SERVICE BULLETIN HAS BEEN ISSUED. DOES SOMEONE HAVE TO BE INJURED OR DIE IN AN ACCIDENT CAUSED BY THESE DEFECTIVE METAL SUNROOF'S BEFORE A RECALL IS ISSUED? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139884October 6, 2005
ELECTRICAL SYSTEM
INTERIOR LIGHTS, HEADLIGHTS AND GAUGES DIM AND BRIGHTEN WHILE THE VEHICLE IS BEING DRIVEN. *TS ON ONE OCCASION THE CONSUMER'S WIFE COULDN'T SEE A CURB DUE TO THE LIGHT FLICKERING. AS A RESULT SHE RAN OVER THE CURB WHICH CAUSED A FLAT TIRE AND RESULTED IN THE VEHICLE RUNNING INTO A DITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138635October 5, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138315October 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS 2002 MERCURY COUGAR 9 DAYS AGO AND THE TRANSMISSION STARTED HESITATING IN OVERDRIVE, SO I TURNED O/D OFF AND IT WAS FINE. WHEN I GOT HOME I TRIED TO PUT IT IN REVERSE AND IT WOULDN'T MOVE. I TRIED TO PUT IT IN NEUTRAL AND IT MOVED FORWARD. I RECENTLY DISCOVERED THAT I WAS NOT THE ONLY ONE, I HAVE SEEN REPEATED ACCOUNTS OF THIS SAME A/T FAILURE ON THIS SAME YEAR & MODEL ON THE INTERNET INCLUDING THIS SAME COMPLAINT FORUM. I ALSO DISCOVERED THIS WAS A RESULT OF MERCURY'S POOR ENGINEERING IN THE OVERDRIVE GEAR, AND THE PLASTIC VALVE BOX (USED FOR GEAR SELECTION) INSIDE THE TRANS AXLE. I WOULD APPRECIATE MERCURY MOTOR COMPANY PAYING FOR THE REPAIRS. I WOULD NOT HAVE PURCHASED A VEHICLE TO EXPECT COSTLY REPAIRS DUE TO ENGINEERING MISTAKE OR POOR DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135460September 6, 2005
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
DT: CONTACT OWNS A 1999 MERCURY COUGAR. WHILE CONTACT'S SON DROVE THE VEHICLE THE HOOD LATCH BROKE, CAUSING THE HOOD TO FLY UP AND SHATTER THE WINDSHIELD. THE CONSUMER HAS CONTACTED SERVICE DEALER, BUT THEY STATED THERE WAS NO RECALL, AND THAT THE CONSUMER WOULD BE RESPONSIBLE FOR THE COST. THE CONSUMER HAS CONTACTED THE MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135477September 6, 2005
VEHICLE SPEED CONTROL
MY VEHICLE HAS NOT CAUSED AN ACCIDENT OR A CRASH YET, BUT IT SOON COULD. THE THROTTLE/ ACCELERATOR HAS BEEN STICKING ON MY 2000 MERCURY COUGAR SINCE SOON AFTER I BOUGHT IT IN OCTOBER OF 2003. IT STARTED WITH THE RPMS REVVING UP TO 2 OR 3 AS I WAS COMING TO A STOP. THIS HAPPENED ONCE EVERY COUPLE WEEKS OR SO. THE RPMS DO NOT GO DOWN UNTIL AFTER I HAVE COMPLETELY STOPPED. IT HAS SINCE BECAME MORE FREQUENT (CLOSE TO EVERY TIME I DRIVE THE CAR) AND SIGNIFICANT(RPMS GO TO 3 OR 4). I TOOK IT TO THE LINCOLN MERCURY DEALERSHIP SOON AFTER I FIRST NOTICED THE PROBLEM IN APRIL 2003. THEY REPAIRED A BLOWN AIR VALVE. THE PROBLEM BEGAN AGAIN WITHIN A MONTH OF THE REPAIR. I THEN TOOK IT BACK IN JUNE 2003 AND REPORTED THE SAME PROBLEM. THEY CLEANED THE THROTTLE. HOWEVER, THE PROBLEM BEGAN AGAIN WITHIN THE NEXT MONTH. IN MAY 2004 I RECEIVED A RECALL NOTICE FOR A CONTAMINATED FUEL PUMP. THINKING THIS WAS THE SOURCE OF THE PROBLEMS I HAD THE FUEL PUMP REPLACED. THE PROBLEM BEGAN AGAIN WITHIN A MONTH. NOT BEING ABLE TO AFFORD TO PUT MORE MONEY INTO MY CAR, I WAITED A YEAR BEFORE TAKING IT TO THE DEALERSHIP AGAIN. UPON EMISSIONS INSPECTION IN SEPTEMBER 2005 THEY FAILED IT BECAUSE THE CHECK ENGINE LIGHT WAS ON. I TOOK IT BACK A WEEK LATER AND THEY PASSED IT. THE LIGHT WAS OFF THEN. IT HAS BEEN GOING ON AND OFF ON ITS OWN SINCE I PURCHASED THE VEHICLE. RECENTLY WHILE DRIVING THE ACCELERATOR STUCK MAKING MY CAR STAY AT 40 MPH EVEN THOUGH MY FOOT WAS NOT ON THE GAS. I RESEARCHED A 1999 RECALL THAT SEEMS TO FIT THE EXACT DESCRIPTION OF MY CARS PROBLEM, BUT FORD INSISTS THAT COULDN'T BE POSSIBLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131075September 6, 2005
ELECTRICAL SYSTEM
DT: THE CONSUMER OWNS A 1999 MERCURY COUGAR. THE HEATER BLOWER MOTOR RESISTER WAS REPLACED, BECAUSE WHEN THE DASHBOARD WAS PULLED OFF IT WAS BURNED. THERE WAS A RECALL FOR THIS, AND THE DEALERSHIP STATED THAT SIMILIAR TO OTHER VEHICLES THAT HAD BEEN FIXED. WHEN CONTACTING FORD, THEY STATED THIS VEHICLE WAS NOT PART OF THE RECALL. THE MOTOR SWITCH WOULD NOT WORK ON ONE OF THE FOUR SPEEDS; THEREFORE, THE VEHICLE WAS TAKEN INTO THE DEALERSHIP. THIS WAS FIRST NOTICED ON JULY 11, 2005. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135063September 1, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT STATED CAR WAS REVVING WHEN STARTING IT UP. WHEN PUTTING IT IN DRIVE IN WENT DOWN SOMEWHAT. IT FELT LIKE IT WAS GOING TO TAKE OFF BY ITSELF. THIS HAPPENED ON 8-31-05. BACK IN 1998 THE CONTACT WAS HAVING THE SAME PROBLEM. SHE TOOK IT TO A DEALER, AND THEY REPLACED A CHIP THAT HAD BROKEN UNDER THE HOOD. SHE FELT THIS WAS SAME PROBLEM THAT SHE EXPERIENCED IN 1998. THE CONTACT WAS PLANNING TO TAKE VEHICLE TO A DEALER CLOSE TO HER AS SOON AS POSSIBLE. SHE WAS NOT GOING TO DRIVE THE CAR BECAUSE SHE WAS AFRAID. SHE WILL HAVE IT TOWED.*AK UPDATED 11/2/2005 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133524August 19, 2005
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
DT: 2000 MERCURY COUGAR. THE CONSUMER FOUND RECALL 01V031000 FOR THE ELECTRIC BATTERY AND ALTERNATOR. THE BATTERY HAS BEEN REPLACED THREE TIMES IN THE LAST WEEK, AND THE ALTERNATOR HAS BEEN REPLACED ONCE. HOWEVER, PROBLEM RECURRED. . WHEN SHE CONTACTED MERCURY THEY STATED THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE VEHICLE WILL START. BUT WHEN SHE TURNED ON THE AIR CONDITIONER OR RADIO THE VEHICLE STALLED. BOTH THE BATTERY AND ALTERNATOR HAVE BEEN CHECKED TO SEE IF THEY WERE THE PROBLEM. TWO MECHANICS STATED THE BATTERY AND ALTERNATOR WERE FINE. IT WAS AN ELECTRICAL PROBLEM. THE EMISSION SYSTEM LIGHT ON THE VEHICLE KEPT COMING ON. FORD STATED THEY KNEW OF THIS PROBLEM AND THAT COULD BE CHECKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133579August 19, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS
NHTSA CAMPAIGN ID NUMBER 01V032000. FORD MOTOR COMPANY HAD A RECALL FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH. EVEN THOUGH MY VEHICLE HAD THE SAME ISSUES AS THE VEHICLES UNDER THE RECALL. THEY WILL NOT HONOR. OCTOBER 30, 2001 I HAD THE BRAKE SWITCH AND JUMPER HARNESS REPLACED. DUE TO THE MALFUNCTION OF MY EXTERIOR BRAKE LAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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