Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10779359October 2, 2015
SUSPENSION
I HAD TO REPLACE THE RIGHT AIR BAG SUSPENSION AND 6 MONTHS LATER HAD TO REPLACE THE LEFT AIR BAG SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779358October 2, 2015
ELECTRICAL SYSTEM, SUSPENSION
THE RIGHT AIR BAG SUSPENSION WENT OUT WITHOUT WARNING CAUSING THE CAR TO BECOME UNDRIVEABLE BECAUSE IT SAT ON THE BACK RIGHT WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775389September 23, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ R350. THE CONTACT STATED THAT THE VEHICLE WAS INCLINING ON THE PASSENGER SIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746864August 6, 2015
STEERING, ENGINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE MADE AN ABNORMAL NOISE AS THE STEERING WHEEL SEIZED AND SMOKE STARTED TO EMIT FROM UNDER THE HOOD. THE CONTACT TURNED THE ENGINE OFF BUT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP, SERPENTINE BELT AND IDLER PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT STAYED ON. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744761July 29, 2015
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE ESP/ABS LIGHT BEGAN FLASHING AND A THE CAR MADE A BEEPING SOUND. THE WARNING LIGHT CAME ON AND A MESSAGE STATING "DRIVE DIRECTLY TO THE WORKSHOP WITHOUT SWITCHING GEARS," POPPED UP. I STOPPED THE CAR AND STARTED IT AGAIN AND THERE WAS NO LIGHT FOR ABOUT 2 MINUTES OF DRIVING, THEN THE LIGHTS BEGAN AGAIN ABS/ESP AND FLASHING INOPERATIVE LIGHT. I DROVE THE CAR HOME AS IT WAS SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MORNING. THE NEXT MORNING I TRIED STARTING THE CAR AND IT WOULD NOT START AND STARTED BEEPING INCESSANTLY. THE CAR WAS INOPERATIVE AND WOULD NOT START OR CRANK. I HAD TO CALL MERCEDES BENZ ROADSIDE ASSISTANCE TO TRANSPORT THE VEHICLE TO THE DEALERSHIP. IT WAS FOUNDED BY THE DEALERSHIP THAT THERE WAS A WIRING SENSOR PROBLEM CAUSING INACCURATE SIGNALS TO BE SENT TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735657July 22, 2015
ENGINE, SUSPENSION, EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES R350 4MATIC YEAR 2007, CURRENT 80000 MILES. 1/ FIRST ISSUE AROUND 20000 MILES, AC IS NOT WORKING WHEN USED FOR LONG HOURS OF DRIVING. NEED TO STOP THE VEHICLE AND TURN OFF ENG AND RESTART ENG THEN TURN AC BACK ON TO MAKE IT WORK AGAIN. HAPPEND TILL NOW 80000 MILES. NOISE COME FROM ALL 4 DOORS DUE TO THE GAP SEAL OF THE ALL DOOR VIBRATION WHILE DRIVING. 2/ AROUND 40000 MILES, POWER SW WINDOW ON DRIVER SIDE COME OFF AT ALL 4 BUTTONS JUST LIKE A PCS KNOCK OFF OF TOY. 3/ AUTO POWER TRUNK IS NOT WORKING, BELT TENSSION PULLEY BROKE AT 50000 MILES. 4/ FRONT BRAKEPAD REPLACE EVERY 30000 MILES + FRONT ROTOR REPLACE AT 60000 MILES, REARPAD AT 40000 MILES. 5/ 70000 MILES REAR LEFT AIR SHOCK LEAK + 78000 MILES REAR RIGHT AIR SHOCK LEAK + POWER STERRING LEAK DUE TO SEAL RING BROKE + 77000 MILES OIL CAM PLUG BROKE THEN OIL LEAKING. 6/ 78000 MILES A BIG PROBLEM COME UP: TRANSMISSION IS NOT SHIFTING ANYMORE AND STUCK AT LOW GEAR (VALVE BODY SERVICE TIME) IF YOU DONT WANT TO REPLACE A WHOLE NEW 7 GEARS TRANSMISSION. 7/ 78000 MILES INTAKE MANIFOLD FLAP ARM BROKEN THEN ENG LIGHT POP UP. THIS IS A NOT RELIABLE VEHICLE TO DRIVE AND WORTHLESS OF $55000. PLEASE DO SOME RESEARCH BEFORE BUY THIS TYPE OF VEHICLE. SO MANY REPEATS PROBLEM FROM CAR OWNER.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730167June 24, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT WHEN THE VEHICLE WAS SERVICED, THE TECHNICIAN STATED THAT THE TRANSMISSION VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726973June 23, 2015
ENGINE
MANIFOLD ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716587May 14, 2015
AIR BAGS, SUSPENSION, EXTERIOR LIGHTING
HISSING NOISE,LEANING TO THE RIGHT PASSENGER SIDE, POWER WINDOW BOTTONS ARE BREAK EASILY,EMERGENCY BRAKE HANDLE CAME OFF/BREAK EASILY, AND TRUNK STOPPED WORKING.IF THIS VEHICLE LEAN MORE LOW TO THE GROUND, THIS COULD CAUSE SERIOUS ACCIDENT. THIS IS NOT SAFE TO DRIVE, DO NOT PUT YOUR CHILDREN IN THIS TYPE OF VEHICLE. WE REGRETED GETTING THIS VEHICLE. PEOPLE DO YOUR RESEARCH, THIS VEHICLE IS EXPENSIVE TO FIX. TOO MANY DEFECTS! IT'S HORRIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716162May 13, 2015
ENGINE, STEERING
WHILE I WAS DRIVING, I LOST POWER STEERING. I HAD TO PULL OVER AND SAW THAT MY ENGINE BELT WAS OFF MY ENGINE AND A PULLEY CAME OFF MY ENGINE. THIS IS AFTER THE DEALERSHIP HAD ALREADY REPLACED MY BELT JUST LESS THAN 10,000 BEFORE. IT WAS A GOOD THING THAT NO ONE WAS HURT. IT SEEMS LIKE THIS ENGINE IS DEFECTIVE AND MERCEDES BENZ REFUSES TO FIX THE PROBLEM. I'M AFRAID THAT SOMEONE WHO DOES NOT KNOW HOW TO HANDLE THE LOSS OF POWER STEERING WILL BE IN A FATAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714952May 6, 2015
ENGINE
MY ENGINE LIGHT CAME ON - TOOK THE CAR FOR REPAIR AND WAS TOLD P CODES 0016 AND 0017 WERE COMING ON MEANING THERE WAS A DEFECTIVE GEAR IN THE BALANCE SHAFT WHICH MB KNOWS ABOUT AND REFUSES TO TAKE RESPONSIBILITY FOR. IT WOULD COST $6000 TO FIX. I BEGAN TO LOOK ON THE INTERNET TO SEE IF ANY RECALLS OR ISSUES LIKE MINE HAVE OCCURRED WITH OTHERS AND I FOUND I WAS NOT ALONE AND A CLASS ACTION LAWSUIT HAD BEEN FILED. I WANT TO FILE A FORMAL COMPLAINT AS MB SHOULD BE HELP ACCOUNTABLE FOR KNOWINGLY PROVIDING FAULTY PRODUCTS TO CUSTOMERS - THEY NEED TO BE LIABLE TO RECALL AND FIX EVERY ENGINE AFFECTED BY THIS!! THE US GOVERNMENT NEEDS TO PROTECT CONSUMERS BETTER THAN THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713541April 29, 2015
SUSPENSION, ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
REPLACE ENGINE, TRANSMISSION, 3 SUSPENSIONS IS 3 YEARS-TWICE ON THE RIGHT SIDE MERCEDES AND INTERCAR CLAIMED THAT RIGHT REAR AIR SPRING HAD A LEAK LEFT REAR SHOCK LEAKING AND CLAIMED NORMAL WEAR AND TEAR AT 71725 MILES-SO WAS THE PAGES AND PAGES OF THE LINK BELOW AT 71000 MILES, POWER DOOR LOCKS STOPPED WORKING, POWER DRIVERS MIRROR STOPPED WORKING, SAFETY LOCK FOR BACK WINDOWS STOP WORKING, BURNS 2 QUARTS OF OIL A MONTH, SUNROOF LEAKS, AND DOESN'T ALWAYS CLOSE ALL THE WAY, ABS SPEED SENSORS DEFECTIVE, REAR MAIN RADIAL SEAL IN TRANSMISSION DEFECTIVE, REPLACE DEFECTIVE ENGINE THERMOSTAT, REPLACED THE BATTERIES DUE TO CORROSION (UNDER THE SEAT), FAULTY SIGNALS FOR TAIL LIGHTS AND PARKING TAIL LAMPS (ELECTRICAL), AIR CONDITIONING AMBIENT SENSOR DEFECTIVE, REPLACE DEFECTIVE RADIO ANTENNA. THIS CAR HAS MAJOR DESIGN FLAWS, AND HAS BEEN DISCONTINUED BY MB. MY 2007 R350 HAS HIT EVERY DEFECT LISTED BELOW WITH THE EXCEPTION OF PARKING BRAKE, AND STEERING COLUMN. MERCEDES-BENZ ALWAYS CLAIMS IT IS NORMAL WEAR AND TEAR. I KNOW OF NO CAR LET ALONE A MERCEDES WITH THIS MANY DEFECTS, I WANT THEM TO BUY THIS PIECE OF JUNK BACK, THEY OFFERED ME 2000 TOWARDS A NEW MERCEDES, I HAVE BEEN DRIVING MERCEDES SINCE 1995 AND NEVER HAD PROBLEMS LIKE THIS. YOU WOULD THINK AS MANY OF THEIR CARS I OWNED THAT THEY WOULD HAVE STEPPED UP TO SAVE NOT JUST THEIR REPUTATION BUT O SAVE A CLIENT. SUSPENSION COMPLAINTS: ALL AT SIMILAR MILEAGE, MB RESPONSE WAS NORMAL WEAR AND TEAR. HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2007/MERCEDES-BENZ/R350/SUSPENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706573April 19, 2015
UNKNOWN OR OTHER
I DON'T KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705453April 13, 2015
SUSPENSION
WE HAVE HAD A CONTINUOUS PROBLEM REGARDING REAR SUSPENSION, RIGHT SIDE STARTED FIRST, THE REAR WOULD DROP DOWN BUT YET THE LEFT SIDE WOULD BE UP. THIS CREATED A HORRIFIC UNSTEADY DRIVE. WE HAD A SUSPENSION AIR BAG REPLACED. NOW THE LEFT SIDE IS DOING IT. CAR CAN NOT BE DRIVEN. FROM ALL THAT I HAVE READ AND FROM DEALERS, THIS IS A ONGOING PROBLEM WITH MERCEDES. WHY HAS MERCEDES NOT ISSUED A RECALL REGARDING THIS PROBLEM? THIS SHOULD NOT HAPPEN AND DEFINITELY NOT AT A VEHICLE THAT HAS LOW MILES. NOW THIS ISSUE IS ALSO CAUSING UNEVEN WEAR ON TIRES, 2YEARS LATER WE ARE STILL DEALING WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702368March 28, 2015
SUSPENSION, ENGINE
1. AIR SUSPENSION BAG RT SIDE NEEDED REPLACED. CAR WAS SETTING LOW AND LEANING TO RIGHT REAR- WHILE THIS WAS IN FOR REPAIR HAD MECHANIC CHECK RECENT "CHECK ENGINE " LIGHT CODE CAME UP WITH VERY SERIOUS AND EXPENSIVE ISSUE: 2.BALANCE SHAFT GEAR DEFECTIVE APPARENTLY MERCEDES HAS BEEN AWARE OF THIS PROBLEM, CLASS ACTION SUITS HAVE BEEN FILED- NO RECALL YET. I PLAN TO CALL MERCEDES DEALER TOMORROW- DO NOT ANTICIPATE ANY HELP ON THEIR PART - IF THAT'S THE CASE WILL TRY TO JOIN CLASS ACTION SUIT AS THIS IS A KNOWN AND VERY COSTLY -(THOUSANDS OF DOLLARS) PROBLEM FOR NUMEROUS MB VEHICLES- MANY CLASSES FROM 2007 -2011. MERCEDES BENZ WAS APPARENTLY AWARE OF THIS DEFECT WHEN I PURCHASED MY VEHICLE (USED) FROM LOCAL MB DEALER HERE IN CENTRAL PA ON DEC. 3, 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676887January 21, 2015
SUSPENSION
JUST BROUGHT THIS VEHICLE ON 11/2014 ITS A 2007 MERCEDES R350 WOKE UP ONE MORNING AND THE VEHICLE WAS LEANING TO THE LEFT THE FRONT OF THE LEFT PASSENGER SIDE WAS EXTREMELY LOW. IT'S VERY LOW AND IS NOT DRIVABLE. NO WARNINGS. THIS SITUATION IS VERY DANGEROUS AND I SEE I AM NOT THE ONLY ONE HAVING THIS PROBLEM. THIS VEHICLE NEEDS TO BE RECALLED AND THE MANUFACTURE NEEDS TO FIX THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668205December 24, 2014
SUSPENSION
I AGREE THAT SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION DEFECT ON THE 2006 R-CLASS MERCEDES. I ALSO OWN A 2006 MERCEDES BENZ R350. THIS VEHICLE KEPT LEANING TO THE RIGHT SIDE. THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. THE RED LIGHT ASKED ME TO STOP?CAR TOO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION THIS PASSENGER??S SIDE ISSUE OF THE VEHICLE BEING NOTABLY HIGHER THAN THE DRIVER??S SIDE OF THE VEHICLE. LEANING TO ONE SIDE HAS OCCURRED TWICE. THE REAR AIR SPRING SUSPENSION HAS REQUIRED REPLACEMENT TWO TIMES IN THE LAST FIVE MONTHS (7/1/2013 & 11/28/2013): - BOTH SIDES IN THE REAR OF VEHICLE HAVE BEEN REPLACED. - EACH REAR SUSPENSION REPAIR HAS COST ME $1200.00 EACH TIME (TOTALING $2400 FOR REAR AIR SUSPENSION REPLACEMENT). - BOTH REPAIRS OCCURRED BY AN AUTHORIZED MERCEDES DEALER (SMYTH EUROPEAN MERCEDES DEALER IN SANTA CLARA CA). THE MERCEDES BENZ MANUFACTURER IS AWARE OF THESE PROBLEMS BUT HAVE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668207December 24, 2014
SUSPENSION
2006 MERCEDES R-350 SUSPENSION DEFECT I AGREE THAT SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION DEFECT ON THE 2006 R-CLASS MERCEDES. I ALSO OWN A 2006 MERCEDES BENZ R350. THIS VEHICLE KEPT LEANING TO THE RIGHT SIDE. THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. THE RED LIGHT ASKED ME TO STOP?CAR TOO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION THIS PASSENGER?S SIDE ISSUE OF THE VEHICLE BEING NOTABLY HIGHER THAN THE DRIVER?S SIDE OF THE VEHICLE. LEANING TO ONE SIDE HAS OCCURRED TWICE. THE REAR AIR SPRING SUSPENSION HAS REQUIRED REPLACEMENT TWO TIMES IN THE LAST FIVE MONTHS (7/1/2013 & 11/28/2013): - BOTH SIDES IN THE REAR OF VEHICLE HAVE BEEN REPLACED. - EACH REAR SUSPENSION REPAIR HAS COST ME $1200.00 EACH TIME (TOTALING $2400 FOR REAR AIR SUSPENSION REPLACEMENT). - BOTH REPAIRS OCCURRED BY AN AUTHORIZED MERCEDES DEALER (SMYTH EUROPEAN MERCEDES DEALER IN SANTA CLARA CA). THE MERCEDES BENZ MANUFACTURER IS AWARE OF THESE PROBLEMS BUT HAVE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659663November 20, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, AN ABNORMAL NOISE EMITTED AS THE STEERING WHEEL SEIZED. THE CONTACT HAD TO USE EXTREME FORCE IN ORDER TO MANEUVER THE VEHICLE. THE DEALER DIAGNOSED THAT THE POWER STEERING OIL PRESSURE DRIVING PIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659743November 20, 2014
SUSPENSION
WHEN I WOKE UP MY CAR WAS LEANING TO ONE SIDE (THE RIGHT SIDE)...COUPLE OF TIMES THE RED LIGHT (STOP CAR TOO LOW COMES ON) AND I HAVE TO STOP IN A SAFE AREA OF COURSE, BUT THIS IS SCARY WHEN YOU HAVE YOUR YOUNG KIDS WITH YOU... THE MALFUNCTION LIGHT COMES ON WHEN DRIVING OVER 45 MILES AWAY FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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