Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10327962April 28, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2006 MERCEDES R350. WHILE SITTING IN THE VEHICLE WITH THE HEATED SEATS ACTIVATED, THE CONTACT COULD SMELL AND SEE SMOKE AS THE SEAT BEGAN TO BURN. THE VEHICLE HAD NOT BEEN TAKEN TO AN AUTHORIZED DEALERSHIP AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 49,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10324071April 6, 2010
EXTERIOR LIGHTING
HI, I HAVE A R350 2007 YEAR AND I HAVE AN ISSUE WITH THE RIGHT SIDE HEADLIGHT, THE LENS INSIDE THE LENS TURNED FOGGY AND BECAUSE OF THAT I AM NOT ABLE TO DRIVE IN THE NIGHT, THERE IS NO PROPER BEAM FROM THAT HEADLIGHT. I TOOK THE VEHICLE TO A DEALER AND THEY SAID ITS THE "NORMAL DISCOLORATION", AND UNABLE TO PROVIDE ANY CLEAR EXPLANATION WHY THE LENS IS FOGGY AND THEY ARE NOT REPLACING IT EVEN CONSIDERING IT HAZARD WITH THIS KIND OF LIGHT, THE LENS HAS BEEN CAUSING INCONVENIENCE TO ME IN THE NIGHT DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317962March 9, 2010
SEATS
DRIVERS SEAT CAUGHT ON FIRE WHILE DRIVING. IT IS BELIEVED THE SEAT WARMER MALFUNCTIONED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10299060January 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
06 APRIL 2008 ' VEHICLE LEASED FROM HOEHN MOTORS, CARLSBAD, CA ROUGHLY JANUARY 2009 TO PRESENT ' TRANSMISSION SLIPS (CHANGES GEARS UNEXPECTEDLY) ON SEVERAL OCCASIONS. UNABLE TO REPRODUCE RELIABLY, SO WE DID NOT BRING THE CAR IN OR REPORT. 10 APRIL 2009 ' (MILEAGE 17533) VEHICLE SUDDENLY LOSES POWER UNDER OPERATION. ESP LIGHT IS ON. VEHICLE COASTS TO A STOP. VEHICLE TOWED TO MERCEDES BENZ OF LAGUNA NIGUEL. DEALERSHIP CANNOT REPRODUCE PROBLEM, BUT FINDS ESP SOFTWARE IS OLD. DEALER UPDATES ESP SOFTWARE. 29 JULY 2009 ' (MILEAGE 22399) LOUD CLANGING AND GRINDING NOISE WHILE DRIVING. IMMEDIATELY PULLED TO SIDE OF ROAD. VEHICLE TOWED TO MERCEDES BENZ OF LAGUNA NIGUEL. DEALERSHIP DIAGNOSED AS FAULTY TRANSMISSION AND REPLACED TRANSMISSION. JULY-SEPT 2009 ' TRANSMISSION STILL SLIPS (CHANGES GEARS UNEXPECTEDLY) ON SEVERAL OCCASIONS. UNABLE TO REPRODUCE RELIABLY, SO WE DO NOT BRING THE CAR IN OR REPORT. 25 SEPT 2009 ' (MILEAGE 24703 ' DEALER HAS VEHICLE) VEHICLE SUDDENLY LOSES POWER UNDER OPERATION. ESP LIGHT IS ON (SAME SYMPTOMS AS EVENT ON APRIL 10, 2009). VEHICLE COASTS TO A STOP. VEHICLE TOWED TO MERCEDES BENZ OF LAGUNA NIGUEL. DEALERSHIP CANNOT REPRODUCE OR ISOLATE PROBLEM. VERBALLY NOTIFIED THE SERVICE REP,THAT THE TRANSMISSION HAS 'SLIPPED' ON SEVERAL OCCASIONS. STANDARD, SCHEDULED SERVICE ALSO PERFORMED. 02 OCT 2009 ' (MILEAGE 24783) VEHICLE RETURNED TO US AFTER A WEEK. TRANSMISSION STILL SLIPS NOVEMBER 2009 - RETURNED CAR, FILING LEMON LAW LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295659December 14, 2009
PARKING BRAKE
CAR IS A 2007 MERCEDES BENZ R350 - IT USES A "TOUCH SHIFT" BUTTON INSTEAD OF A MORE TRADITIONAL 'CONSOLE SHIFT LEVER" TO DRIVE, PARK, ETC.. CAR IS IN PARK, WITH THE EMERGENCY BRAKES ON AS WELL. DRIVER GETS OFF CAR, PASSENGER TURNS OF THE ENGINE AND THE CAR STARTS ROLLING BACKWARDS...UNTIL IT HITS A CURB AND THEN STOPS. THIS WAS NOT ON A STEEP SLOPE, BUT A VERY SLIGHTLY SLOPED PARKING AREA IN FRONT OF A SUPERMARKET. THERE WERE NO INJURIES THIS TIME AROUND - BUT THIS PROBLEM IS VERY SERIOUS AND DANGEROUS BECAUSE IT COULD HAVE HIT SOMEONE, THERE WAS NO WAY OF STOPPING THE CAR. THIS SAME PROBLEM HAS HAPPENED BEFORE ABOUT 1 YR AGO, CAR PARKED IN DRIVEWAY, DRIVER GETS OUT, CAR STARTS ROLLING BACKWARDS, KNOCKS OVER THE DRIVER, RUNS OVER HIS LEG, HE INJURES HIS SHOULDER, GOES TO THE HOSPITAL. THIS PREVIOUS INCIDENT WAS REPORTED TO THE DEALER, THEY CHECKED OUT THE CAR, SAID THAT THERE WAS NO PROBLEM WITH THE CAR AND RETURNED IT - NO PARTS WERE REPLACED. I AM REPORTING THIS INCIDENT BECAUSE THIS "ROLLING BACK" OF THE CAR HAS HAPPENED MORE THAN ONCE, THERE ARE SIGNIFICANT ISSUES REGARDING EITHER THE GEAR SHIFTS OR WITH THE "PARK / BRAKES" OF THE CAR, ALL ARE POTENTIALLY VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292127November 13, 2009
EXTERIOR LIGHTING
HEADLAMPS SHINE TOO CLOSE TO CAR. ONLY SHINE 40-50 FEET OUT TO THE FRONT AND AT NIGHT, ESPECIALLY IN RAIN, YOU ABSOLUTELY CANNOT SEE THE ROAD OR HAZARDS IN IT, SUCH AS DEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286609October 7, 2009
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. WHEN ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED THEN ACCELERATED UP TO 20000 RPMS (TACHOMETER RED LINE). HE WAS ABLE TO TURN THE ENGINE OFF. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. SEVERAL MONTHS AFTER THE REPAIR THE FAILURE RESURFACED. THE VEHICLE WAS TOWED AGAIN TO THE DEALER AND A TECHNICIAN CONCLUDED THAT THE TRANSMISSION'S ELECTRONIC DEVICE FAILED. HOWEVER HE SPECULATES THAT THE ELECTRONIC THROTTLE FAILED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE CURRENT MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235766July 25, 2008
PARKING BRAKE
THE HAND BRAKE OF MERCEDES BENZ R350 HAND BRAKE HANDLE IS VERY EASY TO DISENGAGE WITH CABLE THAT CONTROL OR RELEASE THE HAND BRAKE. CAUSE VEHICLE TO SLIDE BACK AND RUN OVER PERSON'S LEG. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10224462April 14, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PANORAMIC SUNROOF WAS BROKEN WITH NO IMPACT AT ALL. I THINK WAS THE HEAT BUT I CAN'T ASSURE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204385September 28, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STEERING:COLUMN
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ R350. WHILE DRIVING, THE CONTACT HEARD LOUD RATTLING NOISES COMING FROM VARIOUS PARTS OF THE VEHICLE, ESPECIALLY THE STEERING WHEEL. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE STEERING COLUMN CUP. THE FOLLOWING DAY, HE HEARD THE RATTLING NOISE AGAIN AND THE SUN ROOF MALFUNCTIONED. INITIALLY, THE DEALER WOULD NOT RETURN HIS PHONE CALLS, HOWEVER, THEY FINALLY OFFERED TO RETRIEVE HIS VEHICLE. THE POWERTRAIN AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 1,700 AND FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191576May 23, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT THE ENGINE BEGAN MAKING A LOUD NOISE. THE DEALER REPLACED THE IDLER PULLEY, BUT THE ENGINE CONTINUED TO MAKE A LOUD NOISE. THE RUN FLAT INDICATOR LIGHT AND THE ELECTRICAL WARNING LIGHT ILLUMINATED. THE ELECTRICAL PANEL WAS REPLACED. THE VEHICLE CONTINUED TO HAVE ELECTRICAL FAILURES AND THE POWER SUNROOF LID WOULD NOT CLOSE. THE DEALER ORDERED AN UNDISCLOSED PART FROM GERMANY. THE CURRENT MILEAGE AND ENGINE SIZE WERE UNKNOWN. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181604January 26, 2007
UNKNOWN OR OTHER
2006 MERCEDES BENZ R350 PROBLEM WITH FAULTY TRANSMISSION **CC THE VEHICLE ROLLED BACKWARDS OUT OF THE DRIVEWAY AND STRUCK A PARKED CAR. THE CONSUMER WAS TOLD BY THE DEALER, THE REASON WHY THE VEHICLE ROLLED, WAS BECAUSE HE LEFT THE KEYS IN THE IGNITION. THE CONSUMER STATED A BUTTON MUST BE PUSHED TO PLACE IN TO PARK. IT WAS DETERMINED THAT THE CONSUMER DIDN'T PLACE THE VEHICLE INTO PARK. IT WAS STATED THAT IF THE KEY IS LEFT IN THE IGNITION, AND NOT PLACED INTO PARK, THE VEHICLE WILL NOT GO INTO PARK BY ITSELF. THE CONCLUSION WAS USER ERROR. THE CONSUMER BELIEVED THERE IS A MANUFACTURER'S DEFECT WITH THE TRANSMISSION. THE CONSUMER DID NOT HAVE A POLICE REPORT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10160841June 27, 2006
STEERING, CHILD SEAT:HARNESS:STRAP/WEBBING
MERCEDES R CLASS SPEED SENSITIVE STEERING HAS LITTLE PLAY AND ITS MEASUREMENT OF HARDENING AND SOFTENING THE STEERING IS UNPREDICTABLE. SOMETIME STEERING ITSELF BECOME VERY SOFT THAT VEHICLE IS HARD TO CONTROL AND SOMETIME IT BECOMES VERY HARD. TOTAL RANDOM BEHAVIOR, EFFECT DRIVING AND SAFETY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157229May 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE DROVE OUR MERCEDES BENZ R350 TO A FRIENDS HOUSE TO DROP OFF THE KIDS. UPON STOPPING ON THE DRIVEWAY MY WIFE SHUT THE CAR OFF (KEY IN OFF POSITION) GOT OUT AND WENT TO THE PASSENGER SIDE TO HELP MY DAUGHTER OUT OF THE THIRD ROW. AT THAT SAME TIME MY SON EXITED THE VEHICLE AND WAS STANDING OUTSIDE THE CAR. AS MY WIFE BEGAN TO MOVE THE SEAT FOR MY DAUGHTER THE CAR ROLLED DUE TO NOT BEING IN PARK, ROLLED PAST MY SON AND WENT THROUGH THE FRIENDS GARAGE DOOR. ALL CARS I KNOW OF THAT ARE AUTOMATICS REQUIRE THE VEHICLE BE IN PARK PRIOR TO THE KEY GOING TO THE OFF POSITION. MERCEDES BENZ HAS THE CAR PROGRAMMED SO THAT IF THE USER FORGETS TO PUT THE CAR IN PARK, PARK WILL BE ENGAGED ONCE THE KEY IS REMOVED (A HAPTIC ADMISSION OF GUILT). FOR SAFETY REASONS THE LOGIC SHOULD BE MODIFIED SLIGHTLY TO: ZEROSPD+(DOOROPEN*KEYOFF)=PARK I CALLED MERCEDES BENZ AND THEY SEE THIS AS MY WIFE'S FAULT. IT IS SIMPLE TO THEM, PEOPLE DON'T LEAVE THEIR KEYS IN THEIR CARS SO GOING INTO PARK ONCE THE KEY IS REMOVED IS FINE. THE SHIFTER THIS CAR HAS IS HIDDEN BEHIND THE STEERING WHEEL AND WILL TAKE A LOT OF GETTING USED TO IN ORDER TO REMEMBER TO PUT IT IN PARK. ON THE SECOND DAY WE HAD THE CAR HOME I ALMOST GOT OUT WITHOUT BEING IN PARK. IT WILL COST $1100 FOR A NEW GARAGE DOOR AND THE R350 HAS SOME MINOR SCRATCHES ON THE FACIA. TO ME THIS IS SIMPLE, MERCEDES BENZ PUTS THE CAR IN PARK (FOR THOSE THAT FORGET) ONE STEP TOO LATE OVERLOOKING CONDITIONS THAT COULD LEAD TO SAFER LOGIC. MY SON COULD HAVE BEEN CRUSHED BY THE CAR, HE ONLY MADE IT AS FAR AS THE FRONT FENDER AND WAS ABOUT TO WALK IN FRONT OF THE CAR. I AM STILL WAITING TO HEAR BACK FROM BERNARD, THE CHIEF TECHNICIAN THAT I LEFT A VM WITH ON THE 800-FOR-MERC LINE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10155614April 18, 2006
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHILE DRIVING FOR AN EXTENDED PERIOD OF TIME, THERE WAS A TAPPING NOISE FROM THE ENGINE COMPARTMENT AREA. THE VEHICLE WAS SEEN BY A DEALER FOR INSPECTION WHO DETERMINED THERE WAS A PROBLEM WITH THE FUEL INJECTION SYSTEM AND THIS WAS REPLACED. AFTERWARDS, WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE ROLLED BACKWARDS, BUT WAS NOT PLACED IN REVERSE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO DETERMINED THE BRAKES WERE NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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