Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11652291April 2, 2025
WHEELS
(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT DRIVER AT RISK FOR RAPID ONSET TIRE WEAR AND DAMAGE RISKING IN BLOWOUT OR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649972March 23, 2025
FUEL/PROPULSION SYSTEM
The pressure relief valve part on our Mercedes van is causing a check engine light to go off with code P052E. It's a known issue on several MB models (GLB, C300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. To my knowledge there is no routine maintenance that we missed that would be causing this issue. MB has since released a new style of PCV part with insulation wrapped around the hose to prevent condensation build up. It's not possible to get the original stye of that part that is installed on our van anymore because Mercedes knows the part is poorly constructed and will fail. It's a costly and laborious repair (5-7 hrs), yet it seems like they already know it's a widespread and serious safety issue, however there is no recall on it on the 2019 Mercedes Metris as of now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647923March 12, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Intake line assembly Crank case ventilation system PCV valve failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635871January 14, 2025
STEERING
I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631728December 20, 2024
FUEL/PROPULSION SYSTEM
The fuel line is leaking again. I have had this replaced three times already. Once under warranty and twice out-of-pocket. Why wasn't the MY2016 included in the recall? The raw fuel smell permeates the cabin and is nauseating. This is a safety issue were something needs to be done for a permanent fix before someone dies in a fiery death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626794November 22, 2024
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624308November 9, 2024
STEERING
This Mercedes Metris is my wife's primary vehicle. She had the electric power steering stop working twice in six weeks. Each time the vehicle became barely controllable. Both times it happened on curvy mountain roads and she was barely able to keep control of the vehicle and is now afraid to drive it. We took it into the local Mercedes dealership twice and spent over a $1,000 the first time to remedy the problem. The second time they recommended replacing the steering rack at a cost of $5,000. We were six years into a seven year warranty with 92,000 miles on the vehicle. The dealership pulled a fast one on us and managed to work their way out of having to cover the warranty repairs. I investigated the problem, have found there are other Metris's with the same issues and am starting to believe it is not the steering rack, but more likely the steering servo motor, steering control module or the steering control software. As such we haven't been able to have it repaired as it appears the dealership has not thoroughly investigated the failure and ducked out of the warranty responsibility. Mercedes should be on top of this, as it's a serious safety hazard which endangers the lives of the occupants of our Metris and the surrounding vehicles. When the steering fails the dash turns red with warnings and it stops working within a couple of seconds. It also activates fault code P0635
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623896November 6, 2024
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622949October 31, 2024
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618579October 7, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (FULL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617821October 3, 2024
TIRES
The contact owns a 2019 Mercedes Benz Metris equipped with Hankook Tires, Tire Line: Ventus S1 Noble, Tire Size: 225/55/R17, DOT Number: (N/A). The contact stated that while driving approximately 70 MPH, the rear driver's side tire experienced a blowout. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who replaced the tire. The contact stated that all the original tires on the vehicle were replaced due to premature treadwear. The manufacturer was not made aware of the failure. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617909October 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while accelerating, the vehicle was hesitating. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 4,650. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617174September 30, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615890September 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 75 MPH, the vehicle started sputtering and decelerating without warning. The contact pulled over to the side of the road, turned off the vehicle, and waited a while before restarting the vehicle. The contact was able to continue driving without further issues. The vehicle was taken to the dealer where it was confirmed that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was 13,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614205September 12, 2024
ENGINE
The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613165September 7, 2024
WHEELS
No fix for recall that originated in 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612366September 3, 2024
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610157August 22, 2024
WHEELS
Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610003August 21, 2024
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609347August 19, 2024
FUEL/PROPULSION SYSTEM
Crank case ventilation valve failure and a common issue for this model. Code: P052E Failed NJ motor vehicle inspection due to emissions code: P052E
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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