Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10825592February 11, 2016
SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING IN THE REAR OF THE VEHICLE WHILE DRIVING AT ANY RATE OF SPEED. THE DEALER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE, INDICATED THAT THERE WAS NO SAFETY CONCERN AND THE VEHICLE WAS NOT DIAGNOSED TO DETERMINE THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V711000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821887January 23, 2016
UNKNOWN OR OTHER
PANORAMIC SUNROOF EXPLOSION. DRIVING ON A CITY STREET AT 45 MPH WHEN SUDDENLY THE CLOSED SUNROOF SHATTERED. NO FOREIGN OBJECTS OR CONTACT OCCURRED. IT WAS SPONTANEOUS EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820165January 14, 2016
ELECTRICAL SYSTEM
STEERING WHEEL LOCK FAILURE AND IT IS KNOWN TO BE A VERY COMMON PROBLEM ON THESE CARS AND NEED TO BE ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811758December 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10810779December 16, 2015
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
WHILE PARKING MY CAR IN A GARAGE, IT ACCELERATED. UPON APPLYING THE BRAKES, IT SPEEDED UP CAUSING ME TO CRASH INTO A CONCRETE BARRIER. AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10809338December 9, 2015
UNKNOWN OR OTHER
THE PROBLEM IS A FAULTY BALL BEARING IN THE GEAR BOX BEHIND THE TRANSMISSION, AND I WAS QUOTED A PRICE OF 6,000.00. I FEEL AS IF THIS IS A RECURRING PROBLEM WITH THIS PARTICULAR VEHICLE, AND NO CUSTOMER SHOULD BEHELD FINANCIALLY LIABLE FOR THE COST OF FIXING OR HAVING THE PROBLEM RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790053November 12, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING 40 MPH OR MORE, THE ENGINE STALLS AND THE UNIT IN THE DASHBOARD THAT CONTAINS THE ODOMETER AND SPEED, BEGINS TO TURN WHITE IN COLOR. IT APPEARS THE SOFTWARE ERROR WITHIN THE ENGINE CONTROL UNIT CAUSES THE VEHICLE TO STALL WHEN DRIVING AT A CERTAIN SPEED OR WHEN I AM COASTING TO A STOP, SUCH AS AT A TRAFFIC LIGHT. MY VEHICLE BEGINS TO SHUT-DOWN IN THE MIST OF MY DRIVING AT 40 MPH OR MORE, HOWEVER, WHEN I PUT MY FOOT ON THE BRAKE, THE ENGINE PICKS UP SPEED. THESE EVENTS ARE TERRIFYING, BECAUSE I CAN'T TELL IF THE VEHICLE IS GOING TO SHUT DOWN IN THE MIDDLE OF THE HIGHWAY AND INCREASE MY RISK OF CRASHING. THESE EVENTS HAVE BEEN ONGOING FOR OVER ONE YEAR. I HAVE TAKEN THE VEHICLE TO THE MERCEDES DEALERSHIP SEVERAL TIMES, BUT THEY CAN'T RESOLVE THE PROBLEMS. I TRULY NEED HELP FROM THE MERCEDES BENZ MANUFACTURER AND/OR THE NHTSA BECAUSE I AM AFRAID THE VEHICLE ENGINE WILL CAUSE ME TO LOSE CONTROL AND HURT MYSELF OR ANOTHER DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10789656November 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ GLK250. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789159November 9, 2015
AIR BAGS
I RECEIVED THE RECALL INFORMATION (SEE ATTACHED) AND MY VEHICLE LISTED AS ONE OF THE RECALL VEHICLE ON THE LETTER SO I CALLED THE DEALER TO REQUEST FOR AN APPOINTMENT TO INSPECT THE AIR BAG CONTROL UNIT AND REPLACE IT IF NECESSARY BUT HE STATED ACCORDING TO HIS RECORD, THIS VEHICLE VIN: [XXX] IS NOT SHOWN ON HIS RECORD AS BEING RECALLED. PLEASE LET ME KNOW WHAT CAN I DO TO FIX THE PROBLEM? THANK YOU IN ADVANCE FOR YOUR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778814September 30, 2015
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ GLK250. WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES FAILED TO RESPOND. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED FROM DRIVE INTO NEUTRAL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778870September 30, 2015
ENGINE
DRIVING BACK FROM VACATION LAST SATURDAY, ON THE PENNSYLVANIA TURNPIKE, OUR MOTOR SHUT ITSELF OFF. MY HUSBAND WAS DRIVING, USING CRUISE CONTROL, GOING STRAIGHT, WITH THE "ECON" BUTTON TURNED OFF. LUCKILY TRAFFIC WAS LIGHT AND WE WERE ABLE TO COAST TO A STOP OFF THE RIGHT SIDE OF THE FREEWAY WITHOUT MISHAP. MY HUSBAND TURNED THE KEY OFF, WAITED ABOUT A MINUTE, THEN STARTED THE ENGINE AGAIN. THE "CHECK ENGINE" LIGHT CAME ON, BUT OUR MOTOR STAYED ON, AND WE DROVE HOME WITHOUT ANY MORE PROBLEMS. I MADE AN APPOINTMENT WITH OUR M.B. DEALER TO HAVE THE CAR SERVICED ON THIS COMING FRIDAY, OCT. 2ND., EXPLAINING WHAT HAD OCCURRED. THE CHECK ENGINE LIGHT WENT OUT SOMETIME ON MONDAY, SEPT. 28TH. AND HASN'T COME ON AGAIN, BUT IF THE ENGINE DIES AGAIN AT A MORE INOPPORTUNE TIME IT COULD CAUSE SERIOUS, POSSIBLY FATAL, CONSEQUENCES. I AM VERY CONCERNED. BEFORE THIS FAILURE OUR CAR'S MOTOR HAS RUN SMOOTHLY WITH NO PROBLEMS. HOPEFULLY OUR DEALER WILL BE ABLE TO IDENTIFY THE CAUSE WHEN THEY CHECK OUR ONBOARD COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778095September 28, 2015
STEERING
TLA* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. WHILE DRIVING AT AN UNKNOWN SPEED, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ESP MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 50,279. UPDATED 11/18/15*LJ, UPDATED 3/21/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763088September 11, 2015
UNKNOWN OR OTHER
MY WIFE WAS DRIVING ON THE INTERSTATE AT ~65MPH IN HER NEW 2015 GLK350 W/ PANORAMIC & 4MATIC & ~7000 MILES. IT WAS 7:00PM IN VERY LIGHT TRAFFIC. NO ONE WAS NEAR HER AT THE TIME OF INCIDENT. SHE HEARD A VERY LOUD STARLING BANG. AT FIRST SHE THOUGHT A TIRE HAD BLOWN. SHE THEN HEARD FAINT CRACKLING NOISE ABOVE HER HEAD. THE SUN SHADE WAS CLOSED SO NO GLASS DROPPED INTO THE CABIN AREA. WITHIN MINUTES SHE NOTICED THAT THE SUNROOF HAD SHATTERED. NOTEWORTHY POINT, THE SUNROOF GLASS WAS BROKEN CONVEX. SO, IT WAS SLIGHTLY POUCHED UPWARD, WHICH WE THOUGHT WAS UNUSUAL. I TAPED THE SUNROOF AND BROUGHT IT TO THE LOCAL DEALER THE NEXT DAY. THE DEALER SAID SHE HIT SOMETHING AND THAT'S WHAT CAUSED THE ISSUE. I MENTIONED THAT THEIR WAS NO ONE ELSE AROUND AND THEIR WERE LOTS OF INTERNET REPORTS WITH SIMILAR PROBLEMS. HE SAID YOU CAN FIND ANYTHING ON THE INTERNET. MY COST TO REPLACE SUNROOF WAS $2500 USING MY INSURANCE, OR $1500 WITH A DISCOUNT IF I WAS PAYING FOR IT MYSELF. I'M NOT SURE WHY THERE WAS 2 DIFFERENT PRICES. AFTER RESEARCHING THE SAFERCAR.GOV SITE, I FOUND APPROX. 9 CASES OF LATE MODEL MERCEDES WITH A VERY SIMILAR ISSUES. THERE'S ALSO NUMEROUS ARTICLES AND NEWS STORIES INCLUDING OTHER CAR MANUFACTURERS ON THE NET WITH THE SAME SUNROOF ISSUES. THERE IS A SAFETY ISSUE HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760724September 1, 2015
ENGINE
OIL IN RADIATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749421August 17, 2015
VEHICLE SPEED CONTROL
LETTER FROM CONGRESSWOMAN LOWEY RE ANOTHER INCIDENT OF UNINTENDED ACCELERATION OF MERCEDES SUV. *SMD A MEMBER OF CONGRESS, RECEIVED A SECOND LETTER OF CONCERN FROM A CONCERNED CITIZEN REGARDING SUDDEN ACCELERATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748371August 13, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
INTERMITTENT WARNING "CHECK RIGHT TAIL AND BRAKE LIGHT" I CHECK AND LIGHT NOT FUNCTIONING; MESSAGE DISAPPEARS, LIGHTS WORK AND THEN REPEATS WITH LIGHT NOT FUNCTIONING. ADDITIONALLY CAR FAILS TO START ON SEVERAL OCCASIONS. HAS BEEN IN SHOP 3 DAYS. NOT SURE IF IT IS WIRING HARNESS FAULTY, CIRCUIT BOARD, PERHAPS HARNESS OR SOCKETS BURNT, MELTED. NOTE THAT THIS PROBLEM IS RAMPANT IN ONLINE REPORTING. MERCEDES REPORTS NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748274August 12, 2015
POWER TRAIN
THE VEHICLE WILL NOT ENGAGE IN D OR R MODE. UNABLE TO DRIVE. ERROR MESSAGE IN COMBI DISPLAY = "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". THE CAR WAS ALREADY TWICE AT THE MERCEDES DEALER & REPAIR SHOP FOR THE EXACT SAME PROBLEM, THIS IS THE THIRD INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731875July 3, 2015
WHEELS
THE TIRES ON MERCEDES VEHICLES ARE UNSAFE. THE ARE VERY FRAGILE AND ARE VERY QUICK TO BLOW OUT OR DEFLATE. IN LESS THAN 2YRS, WE HAVE REPLACED 5 TIRES. THERE HAVE BEEN 343 COMPLAINTS TO THE OFFICE OF CONSUMER AFFAIRS ABOUT THE CONTINENTAL TIRES ON MERCEDES VEHICLES. IN ADDITION, THERE ARE DOZENS OF WEB SITES AND FORUMS COMPLAINING ABOUT THIS ISSUE, INCLUDING: HTTP://WWW.WORLDLAWDIRECT.COM/FORUM/CLASS-ACTIONS-DEFECTIVE-PRODUCTS/7442-MERCEDES-BENZ-TIRES-DONT-SUPPORT-VEHICLE.HTML HTTP://WWW.MBCA.ORG/FORUM/BAD-CONTINENTAL-TIRES HTTP://MBWORLD.ORG/FORUMS/C-CLASS-W204/428474-BUBBLES-CONTINENTAL-TIRES.HTML HTTP://WWW.BENZWORLD.ORG/FORUMS/W211-E55-AMG-E63-AMG/1173312-CONTINENTAL-TIRE-PROBLEMS.HTML HTTP://ANSWERS.EDMUNDS.COM/QUESTION-2009-MERCEDES-SL-550-TIRE-RIM-PROBLEMS-109191.ASPX THE HIGH RATES OF BLOWOUTS AND FLATS INCREASE THE RISK OF AN ACCIDENT. MERCEDES NEEDS TO DO A RECALL ON THESE TIRES AND REPLACE THEM WITH STRONGER TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726310June 20, 2015
FUEL/PROPULSION SYSTEM
FUEL LEAKING/DRIPPING AFTER FILLING UP WITH GAS. THE SMELL OF GAS PROMPTED ME TO LOOK UNDER THE VEHICLE AND IT WAS THEN THAT I SAW A SMALL POOL OF GAS ON THE DRIVEWAY. THE LEAKING STOPPED WHEN THE TANK WAS LESS THAN FULL AND RECURRED WHEN FILLING THE GAS TANK. NO DAMAGE YET, GOING TO THE DEALER FOR THEIR ASSESMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724448June 9, 2015
VISIBILITY/WIPER
DRIVER'S SIDE WIPER LEAVES A WIDE WATER STREAK WHEN LEAVING THE A-PILLAR, BLOCKING DRIVER'S VISION. SENT VEHICLE BACK TO TWO DEALERS FOR 5 TIMES. EACH TIME THE DEALERSHIP CHANGED A WIPER BLADE, BUT PROBLEM REMAINED. A NEW MB FACTORY WINDSHIELD WAS INSTALLED IN 2014 SUMMER DUE TO GLASS DAMAGE UNRELATED TO THIS DEFECT. AFTER THAT, PROBLEM REMAINS. IN NOVEMBER 2014, A SERVICE MANAGER CITED A PUBLICATION FROM XENTRY, TOPIC NUMBER LI82.30-P-059239 (C), SUGGESTING THAT IT'S A COMMON PROBLEM EXISTING ON ALL PASSENGER CAR MODEL SERIES AND THERE'S NO TECHNICAL REMEDY AVAILABLE, THUS REFUSED TO PROVIDED ANY FURTHER WARRANTY REPAIRS. A VIDEO DESCRIBING THE DEFECT IS ON YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4NTTRAR-ZDO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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