Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10934270December 9, 2016
AIR BAGS
TAKATA RECALL....WE WERE NOTIFIED OF THIS VEHICLE'S RECALL BECAUSE THE DRIVER SIDE AIRBAG IN FEBRUARY 2016. TO DATE WE HAVE NOT RECEIVED NOTICE THAT A REMEDY FOR REPLACEMENT EXISTS TO EVEN SCHEDULE THE REPLACEMENT OF THIS FAULTY AIRBAG. TEN MONTHS SEEMS LIKE A LONG TIME TO WAIT FOR THIS WORK TO BE DONE. NOTHING HAS OCCURRED BUT WE RARELY DRIVE THIS CAR AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929698December 2, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. WHILE DRIVING 60 MPH, FUEL LEAKED FROM THE VEHICLE. IN ADDITION, THE VEHICLE LEAKED FUEL ONTO THE GROUND WHEN PARKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928765November 30, 2016
AIR BAGS
TAKATA RECALL I AM DRIVING EVERY DAY ON BUSY STREET AND HIGHWAY IN HOUSTON, TEXAS WITH UNSAFE CARE. ARE WE LIVING IN USA? MY UNDERSTANDING IS I AM LIVING IN HIGHLY SAFE REGULATION COUNTRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927884November 25, 2016
AIR BAGS
I BOUGHT A CARE FROM MERCEDES BENZ IN 2015 IN POMPANO BEACH, FLORIDA. ON MAY 2016, I HAD RECEIVED A LETTER FROM MERCEDES BENZ STATING THAT THERE IS A DEFECT THAT HAS BEEN DETECTED WITH DRIVER-SIDE SEAT AIRBAGS. IN AUGUST 2016, I HAD RECEIVED ANOTHER LETTER STATING THAT THE PASSENGER 'SIDE AIRBAG INFLATOR HOUSING IN MY VEHICLE MAY RUPTURE DUE TO EXCESSIVE INTERNAL PRESSURE. SINCE I HAVE RECEIVED THOSE LETTERS, I HAVE BEEN REALLY TERRIFIED TO THE IDEA THAT I AND MY KIDS ARE AT RISK IF I HAVE AN ACCIDENT. I HAD BEEN INVOLVED IN A DEADLY ACCIDENT IN 2012; I AM ALIVE TODAY BECAUSE THE AIR BAG WAS WORKING PROPERLY. SINCE I HAVE RECEIVED THAT NOTICE, I HAVE TO LIMIT MY DRIVING. I HAVE GOT TO THE POINT NOW THAT I AM SO SCARED THAT I AM AFRAID OF DRIVING ON ANY HIGHWAYS AND EXPRESSWAYS WITH THE CAR. I HAVE A TREMENDOUS LEVEL OF ANXIETY AND I AM TERRIFIED BY THE IDEA THAT I AM DRIVING A CAR WITH AN AIR BAG DEFECT. I CALLED MERCEDES TWICE TO SEEK FOR OPTIONS THAT WOULD IF NOT RESOLVE THE ISSUE BUT AT THE MINIMUM ALLEVIATE MY HARDSHIP, BUT THEY ARE NOT WILLING TO DO ANYTHING FOR ME. THEY SAID THAT THEY ARE WORKING ON RESOLVING THE ISSUE; I JUST HAVE TO CONTINUE TO DRIVE THE CAR. I HAVE OFFERED THEM TO; 1-GIVE ME A LOANER WHILE THEY ARE WORKING ON SOLVING THE ISSUE, AND I WILL CONTINUE TO MAKE MY REGULAR MONTHLY PAYMENTS. 2-GIVE ME A REASONABLE DISCOUNT AMOUNT ON ANOTHER VEHICLE, SO I CAN TRADE MY VEHICLE FOR ANOTHER ONE WITHOUT THAT SAFETY ISSUE. THEY HAVE REFUSED TO HELP ME IN ANY SHAPE OF FORMS. I AM DEFENSELESS AND HOPELESS. I KNOW HOW POWERFUL COMPANIES LIKE MERCEDES BENZ ARE, THAT THE REASON I AM TURNING TO YOU IN ORDER TO COME TO MY RESCUE. I HAVE TO DRIVE TO WORK AND TAKE MY KIDS TO SCHOOL EVERY DAY. I CAN CONTINUE TO DRIVE A VEHICLE THAT IS PUTTING MY LIKE AND TWO PRECIOUS KIDS AT RISK. PLEASE HELP ME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927706November 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925666November 13, 2016
FUEL/PROPULSION SYSTEM
EXCESSIVE FUEL SMELL, TURNS OUT IT'S THE FUEL TANK, WAS INFORMED PLASTIC FUEL TANK SEAM IS SPLITTING AND IS NOW A FIRE/SAFETY ISSUE. INFORMED THAT MERCEDES IS AWARE OF THE PROBLEM AND REPLACED MANY DURING WARRANTY PERIOD, BUT NOW SINCE MY WARRANTY IS OVER THIS SAFETY REPAIR WILL COST ME IN EXCESS OF 3,000.00. THIS IS A FIRE HAZARD AND BIG TIME SAFETY ISSUE THAT THE NHTSA NEEDS TO LOOK INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925246November 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924432November 5, 2016
AIR BAGS
TAKATA RECALL I HAVE CALLED SEVERAL TIMES TO MERCEDES AND NO RESPONSE TO FIXING THIS PROBLEM. I CHECKED MY VIN AND MY VEHICLE IS STILL A PART OF THIS RECALL FOR DEFECTIVE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915045October 10, 2016
AIR BAGS
"TAMARA RECALL" I HAVE NOT HAD AN INCIDENT HAPPEN YET, BUT WAS JUST IN AN ACCIDENT AND LUCKY THE AIRBAGS DIDN'T GO OFF. I'M EXTREMELY NERVOUS DRIVING MY CAR NOW, AND MERCEDES IS CLAIMING THEY ARE NOT A PART OF THIS RECALL SINCE THEY HAVEN'T HAD ANY INCIDENTS REPORTED. I AM JUST LOOKING TO GET A RENTAL CAR, UNTIL THIS IS FIXED AND CAN'T SEEM TO GET ANSWERS FROM MERCEDES; BESIDES DENYING THAT MY CAR HAS A RECALL WHEN IT CLEARLY DOES. THEY MAY NOT HAVE ANY INCIDENTS YET, BUT I DO NOT WANT TO BE THE FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911028October 2, 2016
AIR BAGS
"TAKATA RECALL" MBUSA SAYS THAT THEY ARE WAITING FOR NHTSA TO TELL THEM WHEN THE NEW AIRBAGS WILL BE AVAILABLE IN MY AREA (CALIFORNIA). THEY BLAME THE NHTSA FOR THE DELAY---READ THE FAQ ON THEIR WEBSITE. I AM COMPLAINING THAT WHY THE NHTSA IS NOT TAKING THIS MATTER SERIOUS ENOUGH AND WHY THEY DO NOT TELL MBUSA TO CHANGE MY AIRBAGS. WHY TELLING US THIS SAFETY MATTER WHEN NHTSA IS NOT FAST ENOUGH TO FIX THE PROBLEM. I AM LITERALLY DRIVING A TIME BOMB NOT KNOWING WHEN IT WILL EXPLODE. MBUSA IS NOT WILLING TO PROVIDE ME WITH A LOANER WHILE YOU ARE MAKING A DECISION. THIS IS THE MOST RIDICULES THING I HAVE EVER HEARD OF, THAT A SAFETY RECALL IS BEEN CALLED BUT NHTSA IS NOT TAKING IT SERIOUS ENOUGH. AS A TAX PAYER I DEMAND AN ANSWER AND A REPLACEMENT VERY SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909589September 26, 2016
AIR BAGS
TAKATA RECALL .TWO AIRBAGS DRIVERS AND PASSENGER SIDES. POTENTIALLY CAN EXPLODE SPONTANEOUSLY AND CAN SEVERELY INJURE OR KILL DRIVER AND PASSENGER. STILL DON'T HAVE A SOLUTION. AS A CONSUMER, WHAT AM I SUPPOSED TO DO? I HAVE CONTACTED LOCAL AND HEADQUARTERS MERCEDES BENZ SEVERAL TIMES AND NO SOLUTION WAS OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908427September 21, 2016
AIR BAGS
I RECEIVED A NOTICE FROM MBUSA REGARDING THE TAKATA AIRBAGS IN MY VEHICLE. THE VERY WEEKEND I WENT TO OPEN ROAD MERCEDES IN BRIDGEWATER, NJ. THE SERVICE TEAM SAID THERE IS NO ETA FOR REPLACEMENT AND COULD BE UP TO 2 YEARS. I IMMEDIATELY WENT TO CHECK OUT PRE- OWNED VEHICLES AND REACHED A DEAL THE FOLLOWING WEEKEND WITH THE SALES TEAM WITH A TRADE IN VALUE AND PROVIDED DOWN PAYMENT.. THE MANAGER OF THE DEALERSHIP TOLD ME HIS SALES WAS WORN IN THEIR ESTIMATE AND HE NEEDS TO REDUCE THE TRADE IN VALUE BY 3700 $ DUE TO THE AIRBAGS. THEY SOLD THE VEHICLE AT FULL PRICE, CANNOT FIX IT FOR 2 YEARS BUT WANT TO REDUCE THE PRICE FOR TRADE IN. MBUSA NEEDS TO EITHER FIX IT TIMELY OR GIVE FAIR TRADE IN VALUE FOR A FAULT THAT WAS DUE TO MBUSA. THE DEALERS ARE BLEEDING THE OWNERS OF DEFECTIVE VEHICLES AND TAKING ADVANTAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897568August 22, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE MANUFACTURER STATED THAT, DUE TO NO INCIDENT REPORTS, THEY WERE NOT PROVIDING LOANER VEHICLES AND THERE WAS NO ESTIMATED TIME FRAME FOR THE REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895246August 12, 2016
AIR BAGS
"TAKATA RECALL" RECALL LETTER SAYS NOT NECESSARY TO DO ANYTHING UNTIL RECEIVING SECOND LETTER. TWO DAYS AFTER RECEIVING LETTER-AIRBAG WARNING LIGHTS CAME ON. HAVE NOT RECEIVED SECOND LETTER. SPOKE WITH DEALERSHIP, THEY SAY THAT THEY CAN'T GUARANTEE THAT BAGS WONT GO OFF BY THEMSELVES AND THAT THEY CANT DO ANYTHING UNTIL THEY RECEIVE PARTS. I AM NOW HEARING THAT BAGS CAN EXPLODE UNEXPECTEDLY THROWING METAL FRAGMENTS INTO YOUR FACE AND HEAD AND CAUSE DEATH. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS ASAP, THIS IS A FAMILY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895400August 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894272August 9, 2016
AIR BAGS, UNKNOWN OR OTHER
"TAKATA RECALL' IS THE CURRENT TOP CONCERN TO DATE WITH MY CAR. I WAS SOLD A USED LEMON & WOULD NEVER PURCHASE ANOTHER MERCEDES BASED ON MY EXPERIENCE . I BOUGHT THE CAR IN OCTOBER 2015~ IT HAS BEEN BACK TO THE DEALERSHIP APPROXIMATELY 10 TIMES. SOME VISITS THE CAR WAS THERE FOR 2 PLUS WEEKS. MERCEDES PUT THE WRONG TIRES ON THE CAR CAUSING ALIGNMENT PROBLEMS , TIRES WORE DOWN AFTER 3000 MILES, THERE IS AN UNRESOLVED CONDENSATION LEAK, UNRESOLVED OIL LEAK, & CURRENTLY HAVE A SRS DIAGNOSIS CODE WHICH HAS BEEN LEFT UNDIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893616August 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889164July 28, 2016
SERVICE BRAKES
THE CPA+ (COLLISION PREVENTION ASSISTANCE) BRAKE SYSTEM FITTED TO OUR 2012 GLK 350 MALFUNCTIONED. ON THE FREEWAY, WITHOUT ANY TRAFFIC IN FRONT OF OUR CAR FOR MORE THAN 100 FEET, THE AUTOMATIC BRAKES JOLTED THE CAR SLOWING IT DOWN SUDDENLY FROM APPROX 70MPH TO APPROX 55MPH. THE CAR WAS IMMEDIATELY TAKEN TO THE DEALER FOR REPAIR AND EARLY SERVICE UNDER AN EXTENDED SERVICE CONTRACT. WE WERE INFORMED THAT THE CAR IS READY AND PICKED IT UP HAVING BEEN TOLD THAT THE PROBLEM IS FIXED. SUBSEQUENTLY, THE PROBLEM RECURRED. AGAIN, UNDER SIMILAR ROAD CONDITIONS AND SPEED, THE CAR JOLTED INTO A SUDDEN DECCELERATION AND MAINTAINED A LOWER SPEED. IT APPEARS TO HAVE WORN OUT THE BRAKES COMPLETELY AS THE CAR CONTINUED TO BE DRIVEN FOR A FEW MILES. WHEN THE DRIVER EVENTUALLY TRIED TO SLOW DOWN AND STOP THE CAR, THE BRAKE RESPONSE WAS ABNORMAL (SOFT) FOLLOWED BY FAILURE, RESULTING IN A COLLISION INTO A CONCRETE WALL. DURING THESE EVENTS, NO VISUAL OR AUDIBLE WARNINGS WERE EMITTED BY THE VEHICLE, AS PER THE DESIGN OF THE CPA+ SYSTEM. MERCEDES BENZ USA, LLC, AND THE DEALER, MERCEDES BENZ OF STEVEN'S CREEK, HAVE BOTH REPRESENTED TO US THAT THERE IS NOTHING WRONG WITH THE CAR AND NO WORK HAS BEEN DONE ON IT. BASED ON OUR EVIDENCE, INCLUDING 4 WITNESSES IN THE MOST RECENT INCIDENT, THE BRAKES WERE UNSAFE TO USE AFTER THE INCIDENT, CONTRADICTING THE MERCEDES AND DEALER TESTIMONIES. BOTH MERCEDES BENZ AND THE DEALER HAVE REFUSED TO PROVIDE ANY WRITING DESCRIBING THE CONDITION OF THE VEHICLE. WE BELIEVE THAT A FRAUD IS BEING PERPETRATED ON THE PUBLIC AND THAT LIVES ARE IN DANGER BECAUSE OF A DEFECT IN THE DESIGN, OR THE MANUFACTURE, OF THE BRAKE AND CPA+ SYSTEM, OR BOTH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10889085July 27, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
"SPONTANEOUS SUNROOF EXPLOSION" - MY 2013 MERCEDES GLK250 BLUETEC EXPERIENCED A SPONTANEOUS SUNROOF EXPLOSION WHILE DRIVING ON THE HIGHWAY AT HIGHWAY SPEEDS. AN ACCIDENT NEARLY OCCURRED AS A RESULT OF THE GUNSHOT LIKE IMPACT EXPERIENCED INSIDE THE CABIN OF THE VEHICLE AS A RESULT OF THE SUNROOF EXPLOSION. I HAD SEVERAL CHARDS OF GLASS EMBED IN MY SKIN AND IN MY EYE, AS THE EXPLOSION PRODUCED AN ULTRA FINE DUST OF SAFETY GLASS PARTICLES THAT WERE UNAVOIDABLE. NO IMPACT DEBRIS OR FOREIGN OBJECT WAS ATTRIBUTABLE TO THE CAUSE OF THE EXPLOSION, HINTING AT MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10889149July 27, 2016
AIR BAGS, SERVICE BRAKES
THIS VEHICLE HAD AN AIR BAG RECALL SOME TIME AGO. IN APPROXIMATELY EARLY MAY 2016 WE CALLED AND THE DEALER SAID THAT THE MANUFACTURER HAD NOT YET SUPPLIED IT WITH ANY REPLACEMENT AIR BAGS. THE DEALER SAID THAT A NEW RECALL NOTICE WOULD BE SENT OUT WHEN THE AIRBAGS WERE IN STOCK. NO NEW NOTICE HAS AS YET ARRIVED. THE CAR IS PRESENTLY AT THE DEALERSHIP FOR A SERIOUS MATTER EXPLAINED IN A RELATED COMPLAINT, AND WE ARE TOLD THAT NO WORK HAS BEEN DONE ON THE VEHICLE. THEREFORE THE AIR BAG RECALL IS STILL OUTSTANDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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