Mercedes-Benz GLB-Class Complaints

136 consumer complaints on file.

#11562442December 28, 2023
UNKNOWN OR OTHER
Parked the car not far from home, when my boyfriend got out and shut the door, the sunroof completely imploded. Tempered yet sharp shards were everywhere including my mouth, hair and body. MB took no responsibility and wound even have the car towed. Roof was repaired via my car insurance including private towing. MB wanted nothing to do with me. I do know that this has been a serious problem all over the country for some time. Please advise.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11552670October 30, 2023
UNKNOWN OR OTHER
My fuel tank cover would not open. Car was under warranty so MB was able to replace the motor of the fuel cap release. Problem, there is no manual release for the fuel cap so if you are low on fuel and need to fill up, you would be stranded. They need a manual release for the fuel cap for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551607October 24, 2023
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
Entire electrical system went out while driving causing check engine light to come on after the failure of system; there was no dashboard working at all when the system went out; without the dashboard out it was not certain if the vehicle was safe to drive anymore; the dealer has not been able to reproduce the problem; the vehicle has been with the dealer repair system for several weeks and have not been able to determine what happened; they have indicated that the vehicle had some type of water intrusion which short circuited the electrical system; the believes that the water entered into from the windshield area with a possible clogged water drain; there was no prior warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545725September 20, 2023
ELECTRICAL SYSTEM
My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540001August 22, 2023
VISIBILITY
The contact owns a 2021 Mercedes-Benz GLB250. The contact stated that the vehicle was parked in the garage; however, after driving out of the garage, the contact became aware of a crack on the windshield from the rear-view mirror ten inches downward. The contact stated that the crack seemed to be on the inside over the sensors. The vehicle had not yet been diagnosed or repaired. The dealer nor manufacturer was notified of the failure. The failure mileage was 13,716.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533526July 20, 2023
ELECTRICAL SYSTEM
The horn randomly starts honking while driving posing a serious safety risk. it makes driving the vehicle seem like it is stolen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529163June 27, 2023
STRUCTURE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the trunk of the vehicle, the rear spoiler detached from the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear spoiler needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V480000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520946May 8, 2023
UNKNOWN OR OTHER
The car has 29,000 miles and I took it on a two day trip across part of the country. It was driven hard but had a oil change before leaving. After arriving home it started to sputter and have no "energy". I had the cabin filter and engine filter changed and another oil change just in case. took it to deal as it continued to sputter, even worse, jerk forward. It blew a cylinder head. Checking the internet I find that this is a usual problem with this year and model car. Why isn't it in the recall if a lot of this model has this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516008April 7, 2023
VISIBILITY/WIPER
I was driving home on a residential street at approximately 30 MPH. I heard a loud pop or bang sound coming from the top middle area of my windshield. I checked for any windshield damage, observed none. I thought the whole noise strange as nothing had hit my car or windshield. A couple days later I noticed that the glass panel between the windshield and sunroof, was completely shattered, with a horizontal crack running across the panel. I also noticed that the framing between the panel and windshield was not right. It sort of was "popped" outward. There was no warning regarding this failure. I had hand washed the vehicle 3 days prior and everything looked fine. I have had conversations with my local dealer regarding this issue and so far, am getting considerable push back, that this is my problem. Even though this problem seems very similar to the once experienced by the MB 2017-2020 C class, where this panel failed, and the sunroofs blew off. I am taking the car in to the dealer today for them to look at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512281March 16, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
There's a recall on the display monitor the screen will go black sometimes come back on sometimes never come back on there was a update to fix the issue if the update doesn't work they will have to change the display module or computer that controls it when I brought it to the dealer they want to charge me to replace the display or computer , I called the manufacturer and they refused to fix the recall problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508462February 22, 2023
SUSPENSION, UNKNOWN OR OTHER
According to a MB USA representative, the warning light instructing me not to drive over 50 miles per hour was related to my suspension. In addition to the warning light, I have repeatedly expressed my concerns about a loud creaking noise coming from the wheel area while driving, turning the corner, pulling in and out of driveway, etc. However, South Bay Mercedes is never able to duplicate the noise or identity the warning. I have also contacted MB USA on multiple occasions and they confirmed that I have three (3) open cases, but refuse to provide me with the case number and fail to respond as stated during each call. The suspension warning light has been coming on, intermittently, a few months after I purchased the vehicle and South Bay Mercedes only suggested a tire change and service appointments while blatantly disregarding the problem. Now I am getting a warning light that states, Service Required Do Not Shift Gears Visit Dealer. I have had this car less than a year as it was purchased brand new, and South Bay Mercedes/MB USA have been giving me the runaround for months; only corresponding to schedule upcoming service appointments. I have since changed my front tires, but continue to get warning messages. I have repeatedly expressed concerns about my safety and never received a response from MB USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506975February 13, 2023
UNKNOWN OR OTHER
Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. The issue was noticed during a road trip from Jacksonville to Orlando, FL in December of 2022. There are no warning lamps or messages. However, there appeared to be a minor leak when the heat was turned on but that was not addressed when viewed by the technician. Currently, a timeframe has not been provided by Mercedes when a new windshield will be available from Germany. So at this time, I am still driving the vehicle enduring the noise since that is my only means of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506576February 10, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503216January 23, 2023
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2021 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted, and the contact was referred to the manufacturer for further assistance. The manufacturer was contacted, and a case was opened. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the manufacturer was able to complete the repairs necessary to fix the issue and no longer wishes to keep this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501007January 10, 2023
VEHICLE SPEED CONTROL
The contact leased a 2022 Mercedes-Benz GLB250. The contact stated that while pulling into her son's driveway at an undisclosed speed in inclement weather, the vehicle experienced unintended acceleration while inadvertently pulling to the right and lifting upward. The vehicle drove across the lawn and crashed into her son's brick wall. The air bags deployed. The contact suffered neck, back, and chest pain. However, medical attention was not received. A police report was filed. The dealer was made aware of the failure, and the vehicle was towed back to the dealer and then to a collision center. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11498804December 25, 2022
UNKNOWN OR OTHER
I had this safety recall done already why is it not removed it was done at the dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497272December 13, 2022
WHEELS
I purchased my car in April of this year 2022 and have driven less than 10K miles. The tread of my front two tires has already worn down to less than 3/32 compared to the rear wheel 6/32. Driving conditions are normal and according to Mercedes this is known issue. This exceeds normal wear and tear and should be a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496487December 7, 2022
SUSPENSION
Front right ball joint separated from lower control arm with no advance warning and the drive shaft was disconnected from the vehicle body. I was travelling at about 15 mph in a straight line through an intersection on a flat surface with no potholes. Then I saw a warning of a transmission fault in my instrument cluster, followed by a loud grinding sound. My car then came to a stop and I was unable to move the vehicle in Forward or Reverse gear. I ignition cycled the vehicle and tried forward/reverse, then someone told me that my front right wheel had separated. Upon inspecting my car from the outside, I then saw the mechanical failure that had occurred. The ball joint separated from the lower control arm . The drive shaft from the front right wheel also separated from the vehicle body. I also noticed that a ring-connector for the drive shaft had been flung maybe 4 feet from my car. My car was in a non-driveable condition and I could not engage drive with the transmission, my car had to be towed from the scene. If this had happened on a busier street or at higher speeds this would have been a severe collision. My car was just delivered to a Mercedes Dealership after sitting in a tow yard for several days, they have not yet fully inspected the vehicle. My insurance has not yet sent a representative to see the vehicle. The indication I had was a "TRANSMISSION FAULT" displayed on my instrument cluster, but I did not notice any other telltales on the instrument cluster after coming to a stop. To the best of my knowledge I did not collide with any objects before the event. There is damage to the outside of my front right rim and tire in the photos, I believe this damage occurred as part of the mechanical failure and how the tire may have deformed and the rim contacted the ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489214October 13, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while driving at approximately 30 MPH the vehicle had started shaking as if the engine was going to stall. The contact stated the check engine light was illuminated. The contact pulled over and stopped the vehicle, when she restarted the vehicle it had stopped shaking. The contact stated that the vehicle failure had been intermittent but had become a recurring failure and the vehicle had stalled several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel injectors and a gas cap needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related failure NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486681September 27, 2022
AIR BAGS, SEAT BELTS
Driver hit at or around 35 MPH while making a left turn. Side airbags failed to deploy and did not protect driver from head/neck/shoulder injury. Upon impact, the seat belt did not restrain driver's body from thrashing against driver's car door.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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