Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11311291February 24, 2020
AIR BAGS
ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. HOWEVER, A REMEDY IS NOT YET AVAILABLE? STILL??? I HAVE BEEN WAITING SINCE 2017!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310986February 23, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310625February 21, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E-CLASS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, WITHOUT WARNING THE SUNROOF DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF HONOLULU 818 KAPIOLANI BLVD, HONOLULU, HI 96813 (808) 592-5600) WHICH INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE TO FIX THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310294February 20, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E-350. THE CONTACT STATED THAT THE VEHICLE HAD AN ODOR OF FUEL INSIDE. THE VEHICLE STALLED. THE CONTACT STATED THAT THE ODOR WAS MORE PREVALENT IN AND UNDER THE REAR PASSENGER SEATS. THE VEHICLE WAS TOWED TO A FIELDS MOTORCARS LOCATED AT (4141 N FLORIDA AVE, LAKE LAND, FL 33805) AND WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FUEL ODOR MADE HER ILL. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS REFERRED BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11310379February 20, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E-350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (ATLANTA CLASSIC CARS 1705 BOGGS RD NW, DULUTH, GA 30096, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310450February 20, 2020
VISIBILITY/WIPER
VEHICLE SUNROOF FLEW OFF ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310454February 20, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THIS VEHICLE IS A THREAT TO MY HEALTH WITH ALL THE PROBLEMS I'M HAVING WITH IT. I HAVE TO PRESS EXTRA HAD TO STOP . HAD BRAKES CHECKED AND THERE WAS NO PROBLEM. THERE IS A BAD GASOLINE LEAK AND LOUD SMELL OF GAS WHEN I FILL UP. LOOKED UNDER REAR SEAT AND SAW GAS ON GAS TANK. DRIED GAS UP AND THE BIG PUDDLE RETURNED. CAN I DRIVE THIS CAR? I NEED SOMEONE TO TELL ME WHAT TO DO. THE LAST AND MOST WORRISOME THING TO ME IS THAT THERE ARE 2 DTC CODES COMING UP CAUSING THE CHECK ENGINE LIGHT TO COME ON. HAD MECHANIC TO CLEAR THEN BUT THEY COME RIGHT BACK WHEN CAR IS STARTED. I NEED TO GET THIS CAR INSPECTED. SOMEONE TELL ME WHAT TO DO. MECHANIC SAID THAT THE CODE INDICATE A PROBLEM WITH THE ENGINE AND THAT IT MIGHT TAKE $8700 TO REPAIR EVERY THING. I DONT HAVE THAT TYPE OF MONEY. THIS IS THE CAR MAKERS PROBLEM. WHO IS LOOKING OUT FOR ME. IS THE GOVERMENT DOING THERE JOB WHEN IT COMES TO THIS CAR. HEARD THERE ARE MORE CARS LIKE THIS. OH THIS IS A 2006 MERCEDES E350. WILL THE GOVERMENT, DEALER OR MANUFACTURER BUY THIS CAR FROM ME. THIS IS A PLEA FOR HELP FROM ANYWHERE. THEY SAY THERE IS A RECALL ON THIS CAR BUT WHEN IT CAME OUT THERE WAS 1 YEAR LEFT ON CAR WARRANTY BEFORE IT RAN OUT. THE CAR DIDN'T QUIT RUNNING WHEN THE STALLING TO REPAIR THESE CARS TOOK PLACE. SOME ONE IS IN SOMEONES BACK POCKET. SOMEONE NEEDS TO DO THEIR JOB AND GET THIS PROBLEM TAKEN CARE OF ONCE AND FOR ALL. YOU MAY LOSE SOME FRIENDS IN THE PROCESS BUT THIS IS BETTER THAN SOMEONE LOSING THEIR LIFE. THIS VEHICLE HAS HAAD PROBLEMS STATIONARY AND WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310062February 19, 2020
FUEL/PROPULSION SYSTEM
WHEN FILLING UP GAS TANK TO FULL, STRONG GAS ODOR IS SMELLED AROUND THE CAR. NOT SURE IF IT IS LEAKING FROM WITHIN THE CAR OR OUTSIDE. ODOR WAS SMELLED WHEN STATIONARY, I DO NOT LEAVE WINDOWS DOWN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310144February 19, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED WHILE SEATED IN THE VEHICLE THE SUNROOF BUTTON WAS PRESSED TO OPEN THE SUNROOF HOWEVER THE SUNROOF COLLAPSED INWARDS. THE CONTACT TOOK THE VEHICLE TO (MERCEDES-BENZ OF SOUTH MISSISSIPPI,11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,941.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310152February 19, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309878February 18, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E 320. THE CONTACT STATED WHILE DRIVING 70 MPH, THE SUN ROOF DETACHED FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). MERCEDES-BENZ OF MARIETTA LOCATED AT 810 COBB PKWY SE, MARIETTA, GA 30060, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309947February 18, 2020
AIR BAGS, ELECTRICAL SYSTEM, SEATS
MY VEHICLE IS CURRENTLY EXPERIENCING AN SRS WARNING LIGHT THAT THE DEALERSHIP, MERCEDES BENZ OF SOUTH BAY, DIAGNOSED AS BEING A PASSENGER SEAT WEIGHT SENSOR FAILURE. THEY ADVISED THAT THIS IS A COMMON FAILURE ON THESE MODELS, WHICH UPON SEARCHING THE INTERNET I BELIEVE IS THE CASE, AND QUOTED ME OVER $4,000 FOR THE REPAIR. THIS FAILURE TURNS OFF THE PASSENGER AIRBAG UNLESS THE REPAIR IS PERFORMED. MY UNDERSTANDING, HAVING PREVIOUSLY WORKING FOR ANOTHER OEM FOR 15 YEARS, WAS THAT AIRBAGS AND THEIR ASSOCIATED PARTS SHOULD LAST THE LIFE OF THE VEHICLE. IT APPEARS THAT THIS FAILURE IS SO COMMON WORLDWIDE THAT AFTERMARKET COMPANIES SELL "EMULATOR" KITS THAT TURN OFF THE LIGHT AND MAKE THE AIRBAG FUNCTIONAL FOR APPROXIMATELY $100. I BELIEVE THIS IS A DESIGN FAILURE OF A CRUCIAL SAFETY COMPONENT AND SHOULD REPLACED BY THE MANUFACTURER AT NO COST TO CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309971February 18, 2020
SUSPENSION
TOOK VEHICLE IN TO HAVE POWER STEERING SERVICED AND ALSO ASKED FOR AN INSPECTION OF THE VEHICLE. UPON INSPECTION, TECH NOTICED THAT REAR SUBFRAME WAS RUSTED BADLY. TECH FOUND THAT MOUNT BOSSES WERE ALMOST DETACHED AND THAT THE SUBFRAME WAS RUSTED THROUGH AT THE TRAILING ARM LOCATING POINTS. WHEN THIS ISSUE WAS FOUND THE VEHICLE WAS UP ON A LIFT. TECH ADVISED THAT THE CAR WAS NOT SAFE TO DRIVE AS IT WAS. MORE INFORMATION CAN BE PROVIDED IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309302February 15, 2020
SUSPENSION
CAR RISES TO ONE SIDE, LOWERS TO THE OTHER. CAR PULLS TO THE LOWER SIDE. VEHICLE WAS IN MOTION, LOWERED THE MORE I DRIVE.SLOW AIR LEAK SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308805February 12, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUBMER 19V01000 (AIR BAG) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ RBM OF ATLANTA 7640 ROSWELL ROAD ATLANTA, GA 30350, PHONE (770) 390-0700, WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308809February 12, 2020
AIR BAGS
MERCEDES BENZ USA LETTER RECALL TO ME FEB MAR 2019 DEALER KEEPS SAYING NO PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308851February 12, 2020
ENGINE, POWER TRAIN
2006 MERCEDES ML350 BALANCE SHAFT - CLASS ACTION LAWSUIT - DEFECTIVE. WENT INTO LOW GEAR WHILE RUNNING. WILL NOT COME BACK TO NORMAL. CODE FROM DIAGNOSIS STATES THE PROBLEM AS TIMING CHAIN. MERCEDES STATES " MAYBE FIXED IN GOOD FAITH" . BAD BALANCE SHAFT FROM FACTORY. MANY PROBLEMS WITH THIS DEFECTIVE PART. BUT WE NEED MONEY UP FRONT TO FIX WHICH WE DON'T HAVE. FROM MERCEDES REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308456February 11, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: NHTSA NUMBER 19V-010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308122February 10, 2020
ELECTRICAL SYSTEM
MY 2003 E320 SEDAN BATTERIES IS CONSTANTLY DRAINING AFTER THE VEHICLE SITS FOR 6 OR MORE HOURS. I HAVE INCURRED COSTLY EXPENSES IN REPLACING BOTH THE REAR LOAD & FRONT SMALL AUXILIARY BATTERIES TO INCLUDE LABOR COST AT AN AUTHORIZED MERCEDES REPAIR SHOP. OCTOBER 2019 I TRIED TO ACCESS THE CAR USING THE KEY KNOB, HOWEVER NO POWER TO ACCESS THE VEHICLE NOR ACCESS THE TRUNK. NOVEMBER 2019 THE VEHICLE FOG, INTERIOR & REAR TAIL LIGHTS BEGAN TO FLASH ON & OFF AND THE SECURITY ALARM BEGIN TO SOUND WITH A WEAK LIKE BATTERY SOUND WITHOUT THE USE OF THE SMART KEY, DECEMBER 2019 THE SAME OCCURRENCES BATTERIES WERE DRAIN, NO POWER & RECENTLY FEBRUARY 2019 SAME OCCURRENCES NO POWER TO VEHICLE. I HAVE PURCHASED NEW BATTERIES & A NEW ALTERNATOR & STILL THE SAME ISSUES OF BATTERY DRAINING. THE AUTHORIZED MERCEDES REPAIR SHOP HAS CONDUCTED A INSUFFICIENT VOLTAGE TEST & ELECTRICAL TEST TO FIND NO ISSUES? THESE OCCURRENCES HAS COST ME EXCESSIVELY & I WANT MERCEDES BENZ MANUFACTURER TO TAKE RESPONSIBILITY IN A RECALL TO ALL CONSUMERS WITH THIS MODEL EXPERIENCING THE SAME OR SIMILAR ELECTRICAL ISSUES OUT OF THE CONSUMER CONTROL. I PURCHASED THE VEHICLE & EXPECTS MERCEDES TO OWN UP TO THEIR CUSTOMER SERVICE SLOGAN. I REQUEST A RESPONSE FROM MERCEDES HEADQUARTERS TO THOROUGHLY INSPECT MY VEHICLE THEIR DEFECTIVE PRODUCT I PURCHASE & MAKE GOOD ON THIS REOCCURRING BATTERY DRAIN ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307931February 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS NOTE REGARDS COMPLAINT NUMBER: 11301860, WHICH I PREVIOUSLY REPORTED. PLEASE REFER TO IT FOR INFORMATION. MERCEDES-BENZ TOOK THE VEHICLE TO M-B FAYETTEVILLE, NC ON 1-31-20 AND RETURNED IT ON 2-3-20. AFTER ONLY 54 MILES, THE VEHICLE IS PERFORMING EXACTLY AS IT DID WHEN I FIRST REPORTED THIS ISSUE. IN MY VIEW, THE DEFICIENCIES CAN LEAD TO A SERIOUS ACCIDENT. IT'S ELECTRONIC "SAFETY" ASSIST FACILITIES LULLS ONE INTO A DEPENDENCY AND FALSE SENSE OF SECURITY. THEN, THEY STOP WORKING WHEN THE CAR IS BEING DRIVEN ON BUSY STREETS AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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