Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11344059August 8, 2020
UNKNOWN OR OTHER
PANOROMIC ROOF. ROOF MAKES CREAKING NOISE WHEN TURNING OR DRIVING ON UNEVEN OR ROUGH ROAD. NOISE SEEMS TO BE COMING FROM THE REINFORCEMENT PLATE BETWEEN PANOROMIC ROOF JOINT. THIS IS VERY NOTICIABLE, LUBING THE SUNROOF TRACK OR POSITON OF SUNROOF(CLOSE OR OPEN) DOES NOT REDUCE NOISE OR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343092August 3, 2020
FUEL/PROPULSION SYSTEM
GAS LEAK, THERE A STRONG GAS SMELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342480July 31, 2020
FUEL/PROPULSION SYSTEM
I RECENTLY BOUGHT AN 07 MERCEDES E350 I'VE FOUND THIS SAME COMPLAINT ON NUMEROUS WEBSITES THE WHOLE CAB OF THE CAR FILLS WITH A TERRIBLE FUEL SMELL ONLY ON THE INSIDE OF THE CABIN BUT ITS SO BAD ID HESITATE LIGHTING A LIGHTER IN THE CAR UNTIL THE WINDOWS HAVE BEEN ROLLED DOWN AND AIRED OUT ITS SUPPOSEDLY UNDER THE VERY SPOT MY 5 YEAR OLD GRANDDAUGHTER WOULD BE SEATED THIS IS NOT ONLY HIGHLY DANGEROUS AND FLAMMABLE BUT WILL GIVE THE DRIVER AND OCCUPANTS TERRIBLE HEADACHES, NAUSEA AT TIMES AND IN MY OPINION IS A NOT ONLY FIRE HAZARD BUT ALSO A HEALTH HAZARD AND IT DOES THIS SITTING STATIONARY WITHOUT THE CAR RUNNING I'VE TRIED EVERYTHING NOT FILLING THE CAR TO THE TOP BUT EVEN AT A HALF TANK YOU HAVE THE SAME PROBLEM ITS SO BAD I WOULD RETURN THE CAR IF THE DEALER WOULD TAKE IT BACK THIS IS EXTREMELY UNHEALTHY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342072July 29, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AN UNKNOWN MERCEDES-BENZ DEALER LOCATED IN LITTLE ROCK ARKANSAS AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341594July 27, 2020
ELECTRICAL SYSTEM
I HAVE 2007 E350 CLASS 4-MATIC SPORT PACKAGE, THE PANORAMIC SUNROOF DOES NOT OPEN AND WHEN I PUSH BOTTOM TO OPEN THE MOTOR SOUND LIKE IS GRINDING THE CAR HAS ONLY 75000 MILES ON IT AND THE DEALER DOES NOT WARRANTY IT. THE COST TO HAVE REPAIRED AT MERCEDE DEALERSHIP IS $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341354July 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SPENT OVER $2K JUST ON DIAGNOSIS AND WRONG FIXES. IT STARTED WITH PROBLEMS CRANKING. I REPLACED THE KEY FOB, REPLACED THE BATTERY, REPLACED THE ALTERNATOR, HAVE HAD MERCEDES DIAGNOSE WITH NO ANSWERS. MY USUAL MECHANIC DIAGNOSE WITH NO ANSWERS. A EUROPEAN SPEACIALIST REPLACED THE ALTERNATOR AND TENSIONER PULLEY. TOOK IT TO A FRIEND AND WE DISCOVERED THAT THERE WAS A LEAK IN THE SUNROOF RUNNING DOWN THE SIDE OF THE CAR INTO THE BATTERY COMPARTMENT. AT THIS POINT VARIOUS PROBLEMS ARE GOING ON. THE WINDOWS, DOOR LOCKS, RADIO, CRANKING, ALL INTERMITTENT BUT NOT ALWAYS AT THE SAME TIME. TOOK IT TO ANOTHER MECHANIC WHO SAID THE SANS MODULE IS BAD, AT LEAST. AN $800 FIX, THEN THEY COULD MOVE TO THE NEXT MODULE AND THE NEXT. ALSO MAYBE UNRELATED BUT MAYBE NOT. LOW CAR LIGHT CAME ON. ENGINE 'DIED' (VEHICLE LOST ALL POWER) WHILE TRAVELING AT HIGHWAY SPEED OR WILL JERK DOWN GEARS AND ONLY CONTINUE TO FUNCTION IN DRIVE @ 40MPH OR LOWER. I HAD TO PULL VEHICLE OVER ON SIDE OF THE ROAD WITH NO POWER ASSISTANCE STEERING OR BRAKING. THIS PROBLEM OCCURRED WITH NO WARNING AND AT HIGHWAY SPEEDS CREATING AN IMMENSE SAFETY RISK. MANY OTHERS HAVE REPORTED THE SAME ISSUE WITH THIS AND RELATED CARS FOR THIS AND NEARBY MODEL YEARS. LIKE THEM, I WONDER WHY THERE IS NO RECALL. MERCEDES BENZ WILL NOT REPLACE THESE DEFECTIVE PARTS WILLINGLY AND THERE ARE MANY OF THESE CARS DRIVING DOWN OUR HIGHWAYS PLACING NOT ONLY THE PASSENGERS AT RISK BUT OTHER DRIVERS AROUND THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341355July 24, 2020
ENGINE
I WAS DRIVING THE VEHICLE ON THE INTERSTATE WHEN THE INSTRUMENT PANEL LIGHTS FLASHED, AND THE CAR LOST POWER TEMPORARILY. I WAS ABLE TO RESTART THE CAR AND CHECK ENGINE LIGHT REMAINED ON. MECHANIC IDENTIFIED FAULT CODES AS P2006 (INTAKE MANIFOLD RUNNER CONTROL STUCK CLOSED BANK 1), AND P0015 (CAMSHAFT POSITION B - TIMING OVER-RETARDED (BANK 1).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340899July 22, 2020
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS UNDER 5 MPH, THE TRANSMISSION INDEPENDENTLY SHIFTED INTO PARK CAUSING THE VEHICLE TO ABRUPTLY STOP. THE CONTACT INDICATED THAT THE FAILURE OCCURRED DURING WARMER WEATHER. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO INTERNATIONAL AUTOS GROUP LOCATED AT 2400 S. 108TH MILWAUKEE WI 53227, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE IGNITION KEY WAS NOT RECOGNIZED. THE IGNITION SWITCH WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340593July 21, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (703)448-2289) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340626July 21, 2020
SEAT BELTS
WHY WAS I CHARGED 190.00 TO DIAGNOSE A SAFETY FEATURE, THEN IN ORDER TO NOT LOSE MY MONEY, I HAD IT REPLACED BECAUSE THE MESSAGE WAS DRIVING ME CRAZY. FOR 302.61 I NOTIFIED YOUR TEAM AND I HAVE NO HEARD ANYTHING FROM ANYONE. I HAVE ALSO BEEN IN CONTACT WITH MB USA... FOR ALL I KNOW, THE SENSOR MAY HAVE BEEN RESET. THEY ARE NO HELP EITHER... I WASN'T LOOKING FOR A RECALL OR A CAMPAIGN. MY ACURA SEAT BELT WOULDN'T RETRACT WAS REPLACED FOR FREE SOME TIME A GO. AND THERE WAS NO RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340752July 21, 2020
ELECTRICAL SYSTEM
CAR AUTOMATICALLY SHIFTS TO PARK WHEN GOING BELOW 10MPH OR WHEN BRAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340500July 20, 2020
AIR BAGS, SUSPENSION
WHEN VEHICLE IS PARKED OVERNIGHT THE FRONT SUSPENSION FREQUENTLY DROPS LOW TO THE GROUND WITH ERROR MESSAGE "VEHICLE TOO LOW". VEHICLE LOSES AIR SUSPENSION ABILITY TO DRIVE IN LOWERED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340278July 19, 2020
STRUCTURE:BODY
THERE IS A RECALL ON MY VEHICLE REGARDING THE SUNROOF. RECALL#2020040011. I TOOK MY VEHICLE TO A MERCEDES DEALER TO HAVE THE SITUATION REMEDIED. I SET AN APPOINTMENT FOR 10:00AM. I ARRIVED AT 9:30AM AND CHECKED MY VEHICLE IN. I SAT IN THE DEALERSHIP FOR 3 HOURS UNTIL I FINALLY GOT TIRED OF WAITING FOR INFORMATION. I THEN FOUND THE SERVICE ADVISOR WHO WAS REPRESENTING THE WORK ON MY VEHICLE. I ASKED HIM WHAT WAS GOING ON WITH MY CAR. HE SAID HE'D FIND OUT. HE THEN CAME BACK TO ME AND STATED "THEY'VE BEEN TRYING TO GET THE ROOF OPEN BUT CAN'T", "IT APPEARS TO BE SEALED SHUT". I TOLD HIM YES, THAT'S PART OF THE RECALL REASONING. THE BONDING DOESN'T SECURE ROOF CORRECTLY, IT COULD DETACH AND CAUSE A MAJOR ISSUE. HE THEN TOLD ME THERE'S NOTHING THEY CAN DO UNLESS IT'S OKAY THROUGH MERCEDES. I SHOWED HIM MY LETTER AGAIN STATING MERCEDES WILL REMEDY THIS PROBLEM. THEY TOLD ME THEY HAVE TO WAIT TO HEAR FROM THE MERCEDES MANUFACTURER. I THEN ASKED HIM, " IT TOOK YOUR DEALERSHIP 3 HOURS TO COMMUNICATE TO ME THAT YOU COULDN'T GET THE ROOF OPEN"?. 3 HOURS WAIT FOR THIS INFORMATION? I WAS THEN TOLD "THEY'LL GET BACK TO ME, THEY HAVE MY NUMBER". 24-72 HOURS TO GET ME A ANSWER! UNACCEPTABLE SERVICE. NOW I'M THINKING, NOTHING WILL BE DONE ABOUT THIS RECALL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339964July 17, 2020
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11340006July 17, 2020
AIR BAGS
NOTHING YET...RECALL NOTICE FOR AIRBAGS WENT OUT 18 MONTHS AGO BUT THERE IS STILL NO REPLACEMENTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339292July 14, 2020
AIR BAGS
SALES STAFF TOLD ME THAT AIRBAG, LIGHT AND PAINT ISSUE WAS FIXED. AFTER COMPLETING THE DEAL, THE STORIES BEGAN. I TRIED TO RETURN THE CAR TO NO AVAIL. THE SALESMAN TOLD ME THE AIRBAG RECALL WAS OF NO HARM. LATER I READ THE INFORMATION ON YOUR WEBSITE THAT THIS RECALL OF THE AIRBAG COULD CAUSE HARM AND DEATH. NOTHING HAS HAPPENED HOWEVER I AM AFRAID TO DRIVE IT OR TO HAVE A PASSENGER IN THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338659July 10, 2020
FUEL/PROPULSION SYSTEM
MERCEDES E350 2DR CABRIO WITH 50,000 MILES HAS STRONG FUEL ODOR ON DRIVERS SIDE. MERCEDES MECHANIC FOUND LEAK FROM LEFT SIDE OF FUEL TANK W/ FUEL COVER CRACKED AND LEAKING. WELL MAINTAINED, SINGLE OWNER CAR. MERCEDES HAS RECALLED EARLIER MODELS WITH SAME ISSUE BUT HAS NOT YET RECALLED THIS MODEL. DANGEROUS SAFETY ISSUE. STRONG FUEL ORDER SMELL INSIDE CAR COMPARTMENT AND WHILE OUTSIDE DIVERS SIDE. LIKELY FIRE RISK. NEEDS TO BE ADDRESSED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338405July 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E250. THE CONTACT STATED THAT WHILE VEHICLE WAS STOPPED, THE DEALER BECAME AWARE THAT THE WIRES LEADING UP TO THE ECU WAS STRIPPED OF THE PLASTIC SHIELDING AND DETACHED FROM THE ECU. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM BEACH LOCATED AT 4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STRIPPED WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,537. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338101July 8, 2020
UNKNOWN OR OTHER
PANO ROOF CREAKS AND POPS WHEN DRIVING; BEFORE IT WAS JUST ON TURNS NOT (ESP. SUMMER IN USA) IT IS ALL THE TIME. RESEARCH AND DISCUSSIONS SAY THAT THE ROOF PANEL COULD EXPLODE. IS THERE A TSB ON THIS OR A RECALL? WE HAVE OWNED THIS VEHICLE SINCE 2017 AND FOR PAST THREE YEARS IT HAS BECOME A CONSTANT CONCERN. THANK YOU FOR YOUR CONSIDERATION OF THIS REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338102July 8, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
SINCE WE HAVE HAD THIS VEHICLE (2017) WE HAD COME TO HEAR A LOUD CRACKING OF THE PANO ROOF WHEN TURNING (SAY FROM A GAS STATION OR SIDE SHOP) AND OVER THE YEARS IT HAS BECOME LOUDER AND LOUDER UNTIL IT IS CONSTANT. IT IS SUCH THAT WE HEAR IT ALL THE TIME IN WARM/HOT WEATHER (LIKE NOW, AT THE TIME OF REPORTING); DISCUSSIONS AND RESEARCH HAS TOLD US IT IS A SERIOUS PROBLEM IN THAT THE ROOF COULD GIVE WAY (ALBEIT, EXPLODE?). ARE THEIR ANY TSB BULLETINS ON THIS ISSUE? THANK YOU FOR YOUR CONSIDERATION OF THIS MATTER. BEST REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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