Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11378119December 6, 2020
FUEL/PROPULSION SYSTEM
STRONG FUEL VAPOR ODOR FROM VEHICLE WHEN MORE THAN 3/4 FULL. RESIDUE ON TOP OF FUEL SYSTEM COMPONENTS UNDER REAR SEATS. STILL PRESENT AFTER REPLACING FUEL FILTER, PLASTIC SEAL-RETAINING RING AND BOTH SEALS. RECALL FOR FUEL SYSTEM ISSUED ONE MODEL YEAR PRIOR AND ONE MODEL YEAR AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377202November 30, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ 2013 E550 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376246November 24, 2020
ELECTRICAL SYSTEM, POWER TRAIN
IF I'M COMING TO A STOP AT A LIGHT OR A STOP SIGN, THE CAR THROWS ITSELF INTO PARK BEFORE I COME TO A COMPLETE STOP. IT HAS HAPPENED INTERMITTENTLY. IT HAPPENS IN SPEEDS OF LESS THAN 5MPH. WHEN I TURN THE CAR OFF AND RESTART THE VEHICLE. THE PROBLEM GOES AWAY. THERE ISN'T A SPECIFIC TEMPERATURE OR TIME OF DAY WHEN IT OCCURS. IT JUST HAPPENS INTERMITTENTLY. I HAVE ALSO READ A TECH SERVICE BULLETIN ON THIS ISSUE FOR OTHER MERCEDES OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375685November 21, 2020
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN THE CABIN WHEN I START THE CAR IN THE MORNING. I'M SEEING THIS AS A COMMON ISSUE IN THREADS ONLINE. CAR OUT OF WARRANTY SO NEED HELP MAKING THIS A RECALL ITEM GIVEN THE DANGER OF FUEL LEAKS. SOLUTIONS POSTED ARE BELOW: 1) QUOTE FROM MY INVOICE: CONFIRMED FUEL LEAK WAS COMING FROM LINE TO HIGH PRESSURE PUMP. REMOVED LOWER PANEL OF TRANSMISSION TO GAIN ACCESS TO LINES. REMOVED HIGH PRESSURE FUEL PUMP COVERS, REMOVED AND INSTALLED FUEL LINES, AND INSTALLED IN REVERSE ORDER TO CORRECT. RAN ENGINE TO VERIFY NO LARGE FUEL LEAKS. FOUND GOOD AT THIS TIME. 2) HAVE YOUR DEALER REPLACE THE TWO FLEXIBLE FUEL LINES FROM THE FUEL FEED LINE TO THE HIGH PRESSURE FUEL PUMP.THERE IS NO OFFICIAL BULLETIN ON THIS BUT THIS IS THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375728November 21, 2020
FUEL/PROPULSION SYSTEM
SHARP GAS ODER WHEN ENTERING THE CAR CABIN AND DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375166November 18, 2020
ENGINE
CAR WAS PURCHASED FROM MERCEDES DEALERSHIP IN 2016 AND HAS ONLY BEEN SEEN BY MERCEDES DEALERSHIPS FOR SERVICE. IN 2019, A OIL SEEPAGE WAS NOTED DURING ANNUAL MAINTENANCE HOWEVER NO REPAIR OR DIAGNOSIS WAS PERFORMED. AT THIS TIME, THE CAR ONLY HAD 36,000 MILES ON IT. IN NOV OF 2020, THE CAR WAS TAKEN IN TO THE SAME DEALERSHIP FOR ANNUAL SERVICE. THE CAR NOW ONLY HAD 40,000 MILES BUT WAS GIVEN A 50K SERVICE. AT THE TIME OF SERVICE, THE TECHNICIAN EXPLAINED THAT OIL WAS LEAKING FROM THE ENGINE COVER AND HAD ALSO CONTAMINATED THE DRIVE BELTS. REPAIRS TO ENGINE COVER, BELT AND TENSIONER CAME TO $3000+. DEALERSHIP HAD NO EXPLANATION FOR WHY AFTER SUCH A SHORT TIME WITH LIMITED DRIVING, THE CAR HAD SUCH SIGNIFICANT REPAIRS NEEDED. A TIRE PRESSURE SENSOR HAD ALSO FAILED. FROM MY RESEARCH THIS ISSUE IS KNOWN, HOWEVER SHOULD NOT BE HAPPENING TO A CAR BEGINNING ONLY 5 YEARS AFTER OF MANUFACTURING WITH LESS THAN 37,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374491November 13, 2020
ENGINE
WHILE IN MOTION, ENGINE STARTS VIBRATING AND THE CHECK ENGINE LIGHT COMES UP. TOOK IT TO THE MECHANIC AND ITS A BROKEN PISTON. THIS IS THE THIRD TIME THIS IS HAPPENING ON THE SAME ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374592November 13, 2020
FUEL/PROPULSION SYSTEM
THERE IS FUEL LEAKING AND FLOODING ON TOP OF THE DRIVER SIDE FUEL SENDER UNIT UNDERNEATH THE REAR DRIVER SIDE SEAT WHERE IT IS LOCATED AT THE FUEL TANK. THIS WAS PREVIOUSLY A NHTSA FUEL LEAK INVESTIGATION FOR THESE WITH THE 2003-2008 E CLASS VEHICLES WHICH WAS LATER CLOSED DUE TO A RECALL BEING ISSUED. MY VIN DOES NOT SEEM TO BE PART OF THE RECALL GROUP, HOWEVER, THE PROBLEM REMAINS THE SAME AS EVERYTHING DETAILED IN THE REPORT AND FINDINGS OF THE INVESTIGATION DONE BY THE U. S. DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION FOR REPORT VRTC-DCD-3206 EA13-003 IN DEC 2014. (ALSO ATTACHED). THE FUEL SEAPS OUT TO THE TOP OF THE SENDING UNIT DUE TO A FAILED PRESSURE SENSOR OR OTHER PART IN THE SYSTEM WHEN THE TANK IS FULL. WHEN THE TANK IS LATER LESS FULL AS A RESULT OF CONSUMPTION, THERE IS NO LONGER AN ISSUE WITH FUEL SPILLING OUT OF THE TOP AND FUMES GETTING INTO THE CABIN. VIDEO OF THE AREA WIPED SHOWS HOW IT IMMEDIATELY RETURNS TO THE TOP. THE PHOTO ATTACHED IS OF THE FUEL COMING BACK AFTER BEING WIPED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374322November 12, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PLEASE SEE ATTACHED PDF. IT CONCERNS THE TRUNK OPENING AND CLOSING MECHANISM WHICH IS SUPPOSED TO SIGNAL WHEN SOMETHING IS IN THE WAY BEFORE IT CLOSES. THE TRUNK CLOSED WITHOUT WARNING ON MY HEAD. MERCEDES REFUSES TO DISCONNECT THE TRUNK LATCH FEATURE BECAUSE I WILL NOT SIGN A RELEASE, WHICH I WILL NOT DO. SEE ATTACHED INCIDENT REPORT FILED WITH MB.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11373766November 9, 2020
SEAT BELTS
TL*LN CONSUMER STATED SEAT BELT SUDDENLY FAILED TO RETRACT. VEHICLE WAS REPAIRED BY A DEALER BUT MANUFACTERER DECLINED TO REPLACE OR REIMBURSE THE CONSUMER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373758November 9, 2020
SEATS
THE DRIVER'S SEAT BACK HEATER BURNED THROUGH THE SEAT COVER. AT THE TIME OF DISCOVERY, THE VEHICLE WAS MOVING AND THERE WAS A BURNING SMELL. WHEN THE VEHICLE WAS PARKED IN THE GARAGE, I DISCOVERED THE HOLE IN THE SEAT. THERE WAS A SIMILAR ISSUE INVOLVING 2000-2007 M-CLASS, 2006-2007 R-CLASS, AND 2007 GL-CLASS MODELS WHICH WAS SETTLED IN A CLASS ACTION LAWSUIT CALLAWAY V. MERCEDES BENZ. TO MY KNOWLEDGE, THERE HAVE BEEN NO RECALLS OR ACKNOWLEDGMENT BY MERCEDES BENZ FOR ANY VEHICLES WITH THE SIMILAR DEFECT/HAZARD SUBSEQUENT TO 2007. MY VEHICLE IS A 2008 MERCEDES E-CLASS. WHILE MERCEDES REPAIRED MY SEAT AT NO CHARGE, THEY UNLAWFULLY, IN MY OPINION, REQUIRED I SIGN A RELEASE PRIOR TO THE COMMENCEMENT OF REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373780November 9, 2020
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A WARNING MESSAGE OF 'RESTRICTING SYSTEM MANUFACTURE' ILLUMINATED AND 07:02 THE VEHICLE LOST ALL POWER. THE CONTACT LOST CONTROL OF THE STEERING, AND THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO A WALL AT 8-10 MPH, BUT DID NOT SUSTAINED INJURIES. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMAL HOWEVER, THE FAILURE RECURRED WHILE DRIVING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT CALLED AN UNKNOWN DEALER AND INFORMED THEM OF THE FAILURE AND WAS PROVIDED WITH THE NUMBER TO NHTSA. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,663.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11373428November 6, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHILE GOING 45 MPH ON A CLEAR FOUR LANE SMOOTH BLACKTOP CITY STREET THE CAR CAME TO A COMPLETE EMERGENCY STOP. A RED TRIANGLE APPEARED ON THE DASH BUT BECAUSE OF THE STARTLING NATURE I COULD NOT REMEMBER EXACTLY WHERE. THERE WAS NO APPARENT REASON FOR THIS EMERGENCY STOP, THIS STREET WAS FAMILIAR AND HAD BEEN DRIVEN DAILY FOR OVER THIRTY YEARS. IF THIS HAD HAPPENED ON THE FREEWAY AT FREEWAY SPEEDS THIS COULD HAVE BEEN A DISASTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372989November 4, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372250November 4, 2020
AIR BAGS
2016 MERCEDES BENZ E400. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER WAS INFORMED THE PARTS TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONSUMER STATED THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372796November 3, 2020
WHEELS
I BOUGHT A 2018 MERCEDES BENZ E43 ABOUT A YEAR AGO WITH APPROXIMATELY 9,000 MILES. TODAY THE VEHICLE HAS APPROXIMATELY 22,000 MILES. IN THOSE 13,000 AND ABOUT ONE YEAR OF USE THE VEHICLE HAS DAMAGED THREE FRONT WHEELS AND FOUR FRONT TIRES. THE FIRST WHEEL HAD A 1.5' TRANSVERSE CRACK ALONG THE INNER RIM LIP AND WAS NOTICED BY ME ONLY 1,000 MILES OR LESS AFTER THE VEHICLE WAS PURCHASED. THIS NECESSITATED THE REPLACEMENT OF THE RIM AND THE REPLACEMENT OF THE TWO FRONT TIRES. THE SECOND WHEEL THAT WAS DAMAGED HAD A 6'-7' AND POSSIBLY LONGER LONGITUDINAL CRACK (SEE PHOTOS) ALONG THE INNER LIP THAT INDICATES THAT THE RIM FAILED STRUCTURALLY AND ALMOST CATASTROPHICALLY. THIS PARTICULAR FRONT RIGHT RIM WAS REPLACED ALONG WITH THE TIRE THAT WAS ALSO DAMAGED ON OCTOBER 10, 2020. TWO WEEKS LATER THE SAME WHEEL / TIRE ASSEMBLY WAS DAMAGED AGAIN. THIS TIME THE RIM WAS BENT AND UNSAFE TO DRIVE ON. THIS VEHICLE UNDER TYPICAL AND CONSERVATIVE DRIVING CONDITIONS AT APPROXIMATELY 30 MPH WITH THE SUSPENSION SET ON 'COMFORT' HAS DAMAGED THREE FRONT WHEELS AND FOUR FRONT TIRES. AS A RESULT OF THESE REPEATED AND CONTINUAL FAILURES OF THE FRONT WHEEL / TIRE ASSEMBLIES IT HAS BECOME RATHER CLEAR THAT THESE 20' DIAMETER WHEELS FAIL STRUCTURALLY BECAUSE THEY ARE MARGINAL IN TERMS OF YIELD STRENGTH AND HAVE ZERO ROAD HAZARD IMPACT RESISTANCE BUILT INTO THEM. THIS DEFECT MAKES THESE WHEEL / TIRE ASSEMBLIES AND THE ENTIRE VEHICLE VERY UNSAFE TO OPERATE BECAUSE A CATASTROPHIC WHEEL / TIRE ASSEMBLY FAILURE CAN OCCUR AT ANY TIME. AN INVESTIGATION OF THIS SAFETY ISSUE IS MANDATORY. THE CONFIGURATION AND USE OF 20' WHEELS WITH LOW-PROFILE RUN-PLAT PIRELLI TIRES ON THE 2018 E43 IS HIGHLY DEFECTIVE BECAUSE IT CAN CAUSE CATASTROPHIC WHEEL / TIRE ASSEMBLY FAILURE, LOSS OF VEHICLE CONTROL AND LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372611November 2, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BURNING SMELL INSIDE THE CAR AND STATIC AND CRACKLING NOISE FROM THE SPEAKER SYSTEM. NOISE CONTINUED WITH ENGINE OFF. VEHICLE WAS TAKEN TO THE MERCEDES BENZ DEALER FOR REPAIRS. THE SOUND AMPLIFIER AND THE CENTER DASH SPEAKER WERE FOUND TO BE BURNT. THEY REPLACED THE SOUND AMP., FLASH & SCN CODE COMMAND UNIT, AND SATELLITE RADIO CONTROL UNIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372488October 31, 2020
ENGINE
I AM IN AN MBFOURM AND I AM STARTING TO HEAR OF ENGINE FAILURE AT AN EARLY AGE. I HAVE NOT EXPERIENCED THIS, YET. BUT, FROM WHAT I AM READING IN THE FORUMS, A LOT OF PEOPLE WITH THE SAME MODEL ENGINE I HAVE IN MY 2017 MERCEDES E300 ARE HAVING ISSUES WHERE THE PISTON CRACKS AND THEY NEED A NEW ENGINE. MERCEDES ISN'T PAYING FOR ENGINE REPLACEMENTS AND IT IS ALL OUT OF POCKET COST. I AM WORRIED THAT ONCE MY WARRANTY IS OVER AND MY ENGINE BLOWS BECAUSE OF MERCEDES DESIGNS FLAW, I WILL END UP SPENDING 9-10K FOR A NEW ENGINE BECAUSE OF A DESIGN FLAW. HERE IS THE LINK TO THE FORUM: HTTPS://MBWORLD.ORG/FORUMS/E-CLASS-W213/798120-2018-MERCEDES-W213-E300-NEEDS-NEW-ENGINE-23K-MILES.HTML HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367045October 29, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF ST. CHARLES (225 N, S RANDALL RD, ST. CHARLES, IL 60174, (888) 742-6095) WAS CONTACTED BY PHONE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366897October 28, 2020
WHEELS
REAR WHEEL CRACKED AT THE BEAD. PARALLEL TO THE AXLE. RIGHT TO LEFT. THIS IS A RESULT OF FATIGUE. AFTER BEING IN THE AUTOMOTIVE BUSINESS THE MOST OF MY LIFE THIS IS NOT ABBUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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