Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10335474June 9, 2010
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE BRAKES SUDDENLY FAILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE ABS PUMP WAS REPLACED. THE DEALER ALSO STATED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332597May 27, 2010
TIRES, TIRES:TREAD/BELT, TIRES:SIDEWALL
PREMATURE WEAR ON THE INSIDE CORNER OF MY TIRES. THIS WAS ULTIMATELY DISCOVERED ON ALL FOUR TIRES. THIS LEAD TO BELT SEPARATION ON ALL TIRES AND A LOST OF BELTING ON THE LEFT FRONT OF THE CAR THAT CAUSED DRIVER SURPRISE THAT DEMANDED A DRAMATIC EMERGENCY STOP. THIS EXPOSED ME TO HIGHWAY TRAFFIC AND ALMOST CAUSED AN ACCIDENT WHILE PULLING OVER IN A SHOCKED AND CONCERNED STATE. THESE TIRES WERE RECOMMENDED FOR MY CAR BY THE RETAILER AND MET BOTH THE SPEED RATING AND PERFORMANCE REQUIRED. HOWEVER, I DON'T FEEL THEY SHOULD BE SOLD FOR THIS CAR BASED ON MY EXPERIENCE. THEY DON'T HOLD UP TO THE CHALLENGING DEMANDS OF THIS APPLICATION. THIS FAILURE IS DANGEROUS. HAD IT HAPPENED AT NIGHT OR ON A WET SURFACE, THE CONSEQUENCES WOULD HAVE BEEN MUCH MORE SEVERE. NOTE: THIS WAS ON A CAR THAT WAS FULLY IN ALIGNMENT, WITH FACTORY WHEELS AND SUSPENSION. THE CAR WAS DRIVEN ONLY AS A COMMUTER. NO RACING OR OTHER EXTREME DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329453May 9, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY HUSBAND WAS DRIVING WHEN HE SMELLED SOMETHING BURNING AND THEN FELT SOMETHING BURNING, HE PULLED OVER AND JUMPED OUT TO CHECK AND FOUND THE SEAT WARMER HAD MALFUNCTIONED AND BURNED THROUGH THE SEAT, HIS SHIRT AND HAD SLIGHTLY BURNED HIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328271April 30, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT THE DRIVER SIDE HEATED SEAT FAILED AND OVERHEATED. THE SEAT BURNED THE CONTACT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE PROBLEM WAS A MANUFACTURERS DEFECT AND SHE NEEDED TO NOTIFY THE MANUFACTURER BEFORE ANY REPAIRS WOULD BE PERFORMED. THE DEALER DISCONNECTED THE HEATER CIRCUIT. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE SEAT WAS NOT AN ISSUE AND THAT THE FAILURE WAS CAUSED BY HOW THE CONTACT WAS SITTING IN THE SEAT. THE CONTACT PLANNED TO RETURN THE VEHICLE WHICH WAS AT THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 43,400.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10326576April 20, 2010
TIRES
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350 WITH CONTINENTAL, CONTI PRO CONTACT TIRES. THE CONTACT STATED THAT WHILE DRIVING 35 MPH OVER A BUMP IN THE ROAD, THE TIRES WOULD FORM A BLISTER OR BUBBLE. THE DEALER ADVISED THE TIRES WERE UNSAFE AND ALL FOUR TIRES WERE REPLACED. IN ADDITION, THE CONTACT STATED SHE HAS ALSO EXPERIENCED SEVERAL BLOWOUTS WITH THE TIRES. SHE WOULD HAVE ALL FOUR TIRES REPLACED WHENEVER SHE WOULD EXPERIENCE A BLOWOUT. THE DEALER ADVISED THE TIRES WOULD BLOWOUT EASILY BECAUSE THEY WERE LOW COMPOSING TIRES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 34,786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326012April 16, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE DRIVER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TOTALED. THE CONTACT SUFFERED INJURIES AND A POLICE REPORT WAS FILED. THE VHEICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 30,290.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10325372April 13, 2010
TIRES
TL*THE CONTACT OWNS A 2010 MERCEDES E350. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE DRIVER SIDE REAR TIRE WENT FLAT. THE CONTACT HAD THE TIRE REPLACED. ON ANOTHER OCCASION, THE CONTACT WAS DRIVING AT APPROXIMATELY 25 MPH WHEN THE DRIVER FRONT TIRE BECAME FLAT SO HE HAD THAT ONE REPLACED. THE CONTACT CALLED THE DEALERSHIP AND THE DEALER EXPLAINED THAT 'NO OTHER TIRE WAS THE SAFEST TIRE FOR THE VEHICLE' AND THE MANUFACTURER'S TIRE WAS THE BEST FOR THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER BUT NO ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 8,300. THE FAILURE MILEAGE WAS APPROXIMATELY 6,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319479March 13, 2010
SUSPENSION:FRONT
AIR SUSPENSION FAILED THE SAME DAY THE CAR WAS PURCHASED AND HAD TO BE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317866March 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING 20 MPH WITH THE GEAR INDICATOR IN DRIVE, THE VEHICLE WAS MOVING AS IF IT WAS IN LOW GEAR. THE CONTACT SHUT OFF ENGINE IN ORDER TO RESET THE GEARS. THE DEALER REPAIRED THE ELECTRIC HYDRAULIC CONTROL UNIT AND 10 MINOR PARTS IN THE TRANSMISSION. WHEN THE FAILURE RECURRED, THE DEALER WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE FAILURE HAS OCCURRED 2 TIMES. THE MANUFACTURER WAS CONTACTED AND DIDN'T PROVIDE A SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS 29,700 AND THE CURRENT MILEAGE WAS 30,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313322February 23, 2010
WHEELS
WE BOUGHT 2009 MB E-350 W/SPORT PACKAGE WHICH HAS AMG WHEELS ON IT. CAR HAS CURRENTLY 3K MILES ON IT. WHEN MY WIFE WAS DRIVING, SUDDENLY WHEEL MATERIAL POP-OUT FROM THE MIDDLE OF THE BASE (18" WIDTH) AND CAUSE SUDDEN LOSS OF AIR. PLEASE NOTE THAT THERE IS NO DAMAGE TO TIRE (LIKE HOLE, IMPACT ON THE AREA WHERE WHEEL DAMAGED). WE BELIEVE THAT WHEEL HAS MATERIAL/DESIGN DEFECT BECAUSE WHEEL NORMALLY VERY SOLID HARD TO POP-OUT LIKE THIS. EVEN DEALER OR NO-ONE HAS SEEN THIS KIND OF INCIDENT. MY WIFE IS PREGNANT AND SHE WAS DRIVING THIS VEHICLE AND NOW SHE IS SCARED TO DRIVE THIS VEHICLE DUE TO INCIDENT. WE BELIEVE THAT DUE TO SAFETY OF US AND FOR OTHERS WHO ARE USING MB W/AMG WHEELS NEEDS TO BE EXAMINE. IF REQUIRE, I CAN PROVIDE PICTURES OF THE WHEEL AND TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312505February 21, 2010
TIRES
DRIVING ON I95 IN WESTPORT CT. EXCELLENT DAYTIME DRIVING CONDITIONS ON SMOOTH, DRY ROAD. SPEED 60-65 MPH. REAR DRIVER SIDE TIRE LITERALLY EXPLODED. TO THE BEST OF MY KNOWLEDGE I DID NOT HIT ANY DEBRIS. NO POTHOLES, BUMPS, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311110February 16, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE
CAR'S (MERCEDES BENZ E350 SDN 2006) FUEL GAUGE SHOWED THAT THE TANK WAS HALF FULL. ABOUT TEN MINUTES INTO THE DRIVE, THE VEHICLE DECELERATED AUTOMATICALLY FROM 65 MPH TO 0 MPH. POLICE WERE CALLED TO PREVENT A PILE ON CRASH. TOWED CAR TO DEALER WHO FOUND THAT THERE WAS A GAUGE MALFUNCTION. REPLACED GAUGE. TWO MONTHS LATER, THE VERY SAME PROBLEM RECURS. LEADS ME TO BELIEVE THAT THE FUEL GAUGE IS UNRELIABLE CAN CREATE A SAFETY ISSUE ESPECIALLY IN FREEWAY DRIVING, THE VEHICLE HAS BEEN IN THE SHOP FOUR TIMES IN THE LAST THREE MONTHS TO FIX THESE ISSUES. WHILE FIXING THE SENSORS, THE CAR HAD A DISTINCT GASOLINE ODOR ESPECIALLY WHEN TANK WAS FULL. THE DEALER DID A SMOKE TEST AND CONCLUDED THAT THE TANK WAS LEAKING AND HAD TO BE REPLACED. NOW, WITH A NEW TANK, AND NEW SENSORS FOR FUEL SUPPLY, THE EXACT SAME PROBLEM RE-OCCURS. I AM VERY CONCERNED ABOUT THE SAFETY IMPLICATIONS OF A FUEL GAUGE MALFUNCTION. PLEASE NOTE THAT THE FUEL SAFETY LIGHT IN NEVER TRIGGERED WHEN THE GAUGE MALFUNCTIONS SO THE DRIVER HAS NO WAY OF KNOWING THAT THE GAS IS RUNNING OUT. *TR UPDATED 01/13/11 *BF UDDATED 03/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310165February 13, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MOTOR OIL LEAKING FROM CAMSHAFT PLUGS AND FROM CAMSHAFT SENSORS LEAKING ON TO HOT MOTOR AND ON TO HOT EXHAUST COMPONENTS CREATING SMOKE WHICH ENTERS THE HEATING/COOLING SYSTEM CAUSING THE NEED TO OPEN WINDOWS IN WINTER. HAVE REPLACED TWO CAMSHAFT PLUGS AT ABOUT 12 MONTHS AGO AT ABOUT 70,000 MILES AND SCHEDULED ANOTHER SERVICE CALL FOR CAMSHAFT SENSOR LEAKING OIL AT ABOUT 88,000 MILES. INTERNET SITES SHOW SIMILAR FAILURE ON CAMSHAFT MAGNET SENOR COMPONENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10303894February 2, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FUEL PUMP WHICH IS LOCATED UNDER THE DRIVERS SEAT WAS LEAKING. THE SEATS AND THE CARPET WERE SATURATED WITH FUEL DUE TO THE LEAK. THE DEALER REPAIRED THE FUEL PUMP THAT WAS LEAKING. THE MANUFACTURER WAS NOT NOTIFIED AFTER THE VEHICLE WAS TAKEN TO THE SERVICE CENTER. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298310January 5, 2010
AIR BAGS:FRONTAL, AIR BAGS, ELECTRICAL SYSTEM
SRS SYSTEM SHUT DOWN ON 2006 MERCEDES BENZ 350E 4-MATIC. LIGHT CAME ON DASH NOTIFYING ME OF THE FAILURE OF THE SYSTEM. TOOK TO DEALER WHO INFORMED ME OF CODE 9103 "RESISTANCE IN DRIVERS AIRBAG" INFORMED THAT HARNESS IN STEERING COLUMN WAS DESIGNED TOO SHORT AND WHEN STEERING WHEEL IS TELESCOPED OUT THE WIRE WILL EVENTUALLY BREAK SHUTTING DOWN THE SRS SYSTEM. REPLACEMENT PART # 211-440-4509 IS A LONGER HARNESS DEMONSTRATING THAT MERCEDES IS AWARE OF THE DEFECT. R&R REQUIRES REMOVAL OF STEERING COLUMN COVER, 3 HOURS OF LABOR, COSTING OVER $600 INCLUDING DIAGNOSIS. SINCE THE PROBLEM IS KNOWN TO THE MANUFACTURER AND RESULTS IN AN INEFFECTIVE SAFETY SYSTEM, THESE HARNESSES SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295566December 14, 2009
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
THE TURN SIGNAL LEVER AND CRUISE CONTROL LEVER ARE TOO CLOSE TOGETHER AND DANGEROUS. ACTIVATED CRUISE CONTROL TOO MANY TIMES IN ERROR. NOT GOOD ENGINEERING. TO CORRECT IT THEY CAN TAKE OUT THE CURRENT CRUISE LEVER AND PUT IN A SHOT STUBBY ONE OR EXTEND THE TURN SIGNAL LEVER WHICH WOULD BE HARDER AS IT CONTROLS THE W/S WIPERS ALSO. IT CAN BE CORRECTED AND NEEDS IMMEDIATE ATTENTION. GOING TO RESULT IN A SERIOUS PROBLEM FROM ACCIDENTS. NEEDS IMMEDIATE ATTENTION!!!!RECALL NECESSARY. WHEN IT HAPPENS CAR SPEEDS UP!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290771November 3, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP AND A TECHNICIAN CONCLUDED THAT THE TIMING CHAIN CAM-SHAFT FAILED. THE CURRENT AND FAILURE MILEAGES WERE 87000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290596November 2, 2009
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E 55. WHILE DRIVING 65 MPH HE HEARD 2 LOUD POPS AND THEN THE VEHICLE COLLAPSED TO THE GROUND. SPARKS FLEW ALL OVER THE HIGHWAY, WHICH ALMOST CAUSED A MAJOR CRASH. THE AIR BAG SUSPENSION ON THE REAR OF THE VEHICLE HAD BLOWN. HE WAS ABLE TO PULL THE VEHICLE OVER TO CALL THE ROADSIDE ASSISTANT, BUT THE WAIT TIME WAS TOO LENGTHY. HE THEN DROVE THE VEHICLE HOME AT VERY LOW SPEEDS FROM PENNSYLVANIA TO VIRGINIA. PRIOR TO THE FAILURE, THREE DIFFERENT SUSPENSION REPAIRS WERE PERFORMED. HE DROVE THE VEHICLE TO THE MANUFACTURER SERVICE CENTER TO HAVE THE VEHICLE REPAIRED. HE ADVISED THE TECHNICIANS THAT EVERY TIME THE VEHICLE WAS STARTED AIR WOULD LEAK UNDERNEATH THE VEHICLE. THE MANUFACTURER FEELS THIS VEHICLE WAS DAMAGE UPON DELIVERY AND FEELS THE DEALER KNEW ABOUT THE DAMAGE TO THE REAR AIR BAG SUSPENSION. THEY SPECULATED THAT THERE ARE MANY OTHER YEAR MAKE AND MODEL WITH THIS SAME FAILURE. CONTACT THE CURRENT MILEAGE WAS 14,600. THE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290089October 28, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THIS COMPLAINT IS FOR A 2010 BMW 535I XDRIVE. I WENT INTO THE GARAGE TO START MY CAR THIS MORNING WEDNESDAY, 10/28/09 AND THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING. I MOVED THE CAR OUT OF THE GARAGE AND SHUT OFF THE ENGINE TO SEE IF IT WOULD RESET, I STARTED THE CAR UP AGAIN AND THE CHECK ENGINE LIGHT WAS STILL ON AND THE CAR CONTINUED SHAKING, I DROVE THE CAR ABOUT 50FT TO SEE IF IT WOULD STOP SHAKING AND LIGHT WOULD GO OUT BUT IT DID NOT. I DROVE THE CAR BACK INTO THE GARAGE AND WAITED ABOUT A 1/2 HOUR TO TRY IT AGAIN IT WAS THE SAME PROBLEM. I CONTACTED THE SERVICE DEPARTMENT WHOM ADVISED ME TO CONTACT ROADSIDE ASSISTANCE TO HAVE THE CAR TOWED IN BECAUSE IT SHOULD NOT BE DRIVEN. I HAD THE CAR TOWED TO OPEN ROAD BMW WHERE I HAD PURCHASED THE CAR FROM TWO (2) MONTHS AGO. I SPOKE WITH THE SERVICE ADVISOR AND ASKED HAD ANYONE ELSE EXPERIENCED THIS PROBLEM HE SAID YES ON THE 2009 AND 2010 MODELS IT SEEMS TO BE THE FUEL PUMP. THERE SEEMS TO HAVE BEEN A PROBLEM WITH THEM, BUT ONCE THEY HAVE BEEN REPLACED THAT SEEMS TO HAVE FIXED THE PROBLEM. I AM WAITING TO HEAR BACK FROM THE SERVICE DEPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289019October 19, 2009
SEATS
DRIVER'S SIDE SEAT HEATER MALFUNCTIONED CAUSING A FIRE. VEHICLE WAS A 2008 MERCEDES E350. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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