Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10567008March 4, 2014
FUEL SYSTEM, GASOLINE
WE HAVE OWNED THIS CAR SINCE JULY 2007 MB CERTIFIED PRE-OWNED WITH 14,000 MILES.THE CAR HAS BEEN IN THE SHOP MANY MANY TIMES OVER THE YEARS FOR FUEL SMELL. THEY HAVE REPLACED THE SEALS, FUEL PUMPS, FUEL LINE CONNECTIONS, UPPER EVAPORATOR SYSTEM CONNECTOR,FUEL FILTER MODULE ASSEMBLY,FUEL LEVEL SENSOR SEALS,LEAKING AROUND PRESSURE SENSOR SEAM, FUEL TANK AND STILL THE PROBLEM PERSIST TILL THIS DAY. I HAVE HAD MB EXTENDED WARRANTY TILL 2011 AND ALL WORK WAS PERFORMED AT THE MB DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566429February 28, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT AFTER REFUELING, HE BEGAN TO SMELL GASOLINE INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FUEL SENDING UNIT WAS LEAKING FUEL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566346February 27, 2014
FUEL SYSTEM, GASOLINE
GAS GAUGE ONCE GETS TO 1/2 TANK NO LONGER SHOWS HOW MUCH GAS IS IN THE TANK SMELL GAS FUMES AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566081February 26, 2014
FUEL SYSTEM, GASOLINE
I FILLED UP THE CAR AND DROVE HOME YOU CAN SMELL GAS OUTSIDE AT THE GAS STATION LIKE IT WAS LEAKING SOMEWHERE, BUT WHEN I GOT HOME THE SMELL WAS SO LOUD THAT I WAS AFRAID TO PARK IT IN THE GARAGE. NOT ONLY THE SMELL WAS BAD, BUT I CAN'T TELL IF IT IS FILLED ALL THE WAY OR NOT BECAUSE THE GAS GAUGE DOESN'T GO TO THE TOP, IT IS ABOUT 3 NOTCHES FROM FULL, BUT ALL THE GAS PUMP IT STOPS THAT IT IS FULL. I WENT ONLINE, AND IT STATED THAT IT WAS A RECALL FOR E350 AND OTHERS FOR THE FUEL FILTERS THAT LEAK AND MAY CAUSE A FIRE, BUT IT IS FOR 2011 & 2012. IT SHOULD BE FOR ALL MERCEDES BENZ BECAUSE THIS SAME PROBLEM IS HAPPENING FOR OLDER CAR AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565835February 25, 2014
FUEL/PROPULSION SYSTEM
STRONG GAS SMELL WHEN CAR IS REFUELED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565480February 23, 2014
FUEL SYSTEM, GASOLINE
FUEL LEAK TOP OF FUEL PUMP RAW FUEL ODOR IN CAR. REPLACED BOTH FUEL PUMPS 12/06/12 PROBLEM RECURRED 2/23/24. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565450February 22, 2014
FUEL SYSTEM, GASOLINE
I RECENTLY BOUGHT A 2006 MERCEDES BENZ E350 WITH 84000+ MILES ON IT, IN VERY GOOD CONDITION. UPON FILLING MY GAS TANK FOR THE SECOND TIME, AND RETURNING HOME FOR THE NIGHT, I PARKED IN MY GARAGE AND WENT ABOUT MY BUSINESS. THE NEXT MORNING I NOTICED A STRONG SMELL OF GASOLINE AROUND THE CAR. I PULLED THE REAR SEAT OFF, AND DISCOVERED THAT THERE WAS A SMALL POOL OF GASOLINE IN THE AREA OF THE FUEL SENDING UNIT. APPARENTLY THIS IS NOT UNCOMMON, AND THE NHTSA HAS ALREADY INITIATED AN INVESTIGATION (NHTSA ACTION# PE12001). AS FAR AS I KNOW, THIS CAR WAS SERVICED REGULARLY BY THE PREVIOUS OWNER AND WAS NEVER IN AN ACCIDENT. I HAVE NO REASON TO BELIEVE THAT THIS ISN'T THE SENDING UNIT THAT CAME WITH THE CAR ORIGINALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565297February 21, 2014
FUEL SYSTEM, GASOLINE
PRIOR TO INCIDENT DATE, I BEGAN TO SMELL A STRONG GASOLINE SMELL THAT FILLED THE GARAGE. THE SMELL GOT PROGRESSIVELY WORSE SO I TOOK IT TO EWING AUTOHAUS IN PLANO, TEXAS ON 08-31-11. THE CAR WAS DIAGNOSED AS HAVING A FUEL LEAK AND NEEDED A NEW FUEL TANK THAT WOULD COST $2000.00 TO FIX. I QUESTIONED WHY A NEW FUEL TANK WAS NEEDED SINCE THE CAR HAD NEVER BEEN IN AN ACCIDENT. I WAS NOT GIVEN AN ANSWER AND REFUSED TO HAVE THEM FIX IT. I WAS LATER TOLD THAT THE GASOLINE WAS LEAKING FROM THE TOP AND AS LONG AS THE TANK WAS NOT COMPLETELY FULL THE GASOLINE WOULD NOT LEAK. I TOOK THE CAR INTO MERCEDES BENZ PARK PLACE DALLAS FOR A TRANSMISSION ISSUE IN JANUARY OF 2013 AND I ASKED THEM TO CHECK THE FUEL TANK AND THEY DIAGNOSED THE FUEL TANK ALSO AS HAVING A LEAK AND NEEDED TO BE REPLACE. THIS REPAIR WOULD COST $3000.00. I DECLINED THIS REPAIR ALSO AND STATED TO THEM THAT I FELT THAT THE CAR HAD A FAULTY FUEL TANK AS WELL AS A FAULTY TRANSMISSION AND WAS I WAS EXTREMELY UPSET HAVING TO SMELL GASOLINE INSIDE AND OUTSIDE OF THE CAR IF THE TANK WAS A LITTLE BIT OVERFILLED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564886February 18, 2014
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL SMELL AFTER FILLING UP TANK AT GAS STATION. FUEL PUMPS AND SENDERS LOCATED UNDER REAR PASSENGER SEAT. THERE ARE 2 OF THESE PUMPS ONE ON EACH SIDE OF THE VEHICLE. AFTER REMOVING THE REAR SEAT BOTTOM ACCESS IS GAINED TO THE FUEL PUMPS/SENDERS. APPEARS TO BE FUEL PUDDLING AROUND THE PUMPS/SENDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564892February 18, 2014
FUEL SYSTEM, GASOLINE
STRONG GAS SMELL IN AND AROUND THE CAR. ESPECIALLY WHEN FRESHLY REFUELED. AT THE MERCEDES BENZ DEALERSHIP BOTH OF THE FUEL SENSORS WERE FOUND TO BE LEAKING. I WAS ADVISED TO NOT DRIVE THE CAR ONE MORE MILE AND GET REPAIRS DONE INSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564213February 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE CONTACT HEARD A GRINDING NOISE AS THE TRANSMISSION SLIPPED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BALANCE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 79,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563567February 9, 2014
FUEL SYSTEM, GASOLINE
WENT OVER BAD BUMP IN THE ROAD AND THE CAR NOW HAS A FUEL SMELL FROM A LEAK. GAS FUMES ARE APPARENT IN THE PASSENGER COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563405February 7, 2014
FUEL SYSTEM, GASOLINE
LIKE MANY BEFORE ME I AM CURRENTLY EXPERIENCING THE SMELL OF FUEL IN THE CABIN OF MY MB. THIS CREATES A BIG PROBLEM IN SO MANY WAYS; FIRST AND FOREMOST THE DANGER OF INHALING GAS FUMES IS BOTH TOXIC AND CAUSES IMMEDIATE DIZZINESS EVEN IN SMALL DOSES (WHEN INHALED) WITH ALL THE WINDOWS DOWN, THE LONG TERM EFFECTS OF INHALATION CAN CAUSE CANCER AND OTHER BODILY HARM. SECOND, THE FACT THAT THERE IS EXPOSED FUEL TO AIR MAKES GAS MORE COMBUSTIBLE AND LETHAL WHEN INTRODUCED TO HEAT, FIRE, FRICTION, AND MAY OTHER FACTORS OF THE FIRE TRIANGLE. THIRD, THESE CARS WITH EXPOSED FUEL ISSUES ARE ALSO HAZARDOUS TO OTHER MOTORISTS, PEDESTRIANS, MOTORCYCLE RIDERS, AND SO ON WHOM MAY COME IN CONTACT WITH THESE VEHICLES. EXPOSED FUEL IS DANGEROUS, AND TOXIC IN SHORT AND I HOPE THE NHTSA AND MERCEDES BENZ WILL COME TO A QUICK RESOLUTION TO THIS PROBLEM THESE PARTICULAR LUXURY CARS ARE HAVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563412February 7, 2014
FUEL SYSTEM, GASOLINE
FUEL SENDING UNITS UNDER THE REAR BENCH SEAT ARE LEAKING GAS AND FILLING THE CABIN WITH TOXIC FUMES. I AM UNABLE TO HAVE MY FAMILY IN THE VEHICLE AND EVEN DRIVING WITH THE WINDOWS DOWN DOES LITTLE FOR VENTING OUT ALL THE FUMES. AT LEAST 10 OUNCES HAS ACCUMULATED UNDER THE SEAT AND SOAKED THE CARPETING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563204February 6, 2014
FUEL SYSTEM, GASOLINE
I NOTICED SHORTLY AFTER I BOUGHT THE CAR IN 2008 A STRONG GAS ODOR WHEN I FILLED THE TANK. I WAS TOLD THIS WAS NORMAL FOR A MERCEDES. I HAVE SINCE LEARNED THAT THE ISSUE IS GAS POOLING UNDER THE BACK SEAT WHERE THE GAS TANK IS LOCATED. I AM VERY ALARMED TO FIND THAT THIS IS THE REASON FOR THE STRONG GAS ODOR IN THE VEHICLE CABIN AND INSIDE MY GARAGE. THIS ISSUE IS A DEFINITE SAFETY RISK AND I WAS SHOCKED AT HOW INSENSITIVE AND UNCOOPERATIVE MERCEDES BENZ OF NA WAS WHEN I CONTACTED THEIR CUSTOMER SERVICE. I AM PAYING OUT OF POCKET TO FIX THE PROBLEM, HOWEVER, BELIEVE THIS SHOULD BE ON MERCEDES BENZ'S DIME. I AM FILING THIS COMPLAINT AGAINST MERCEDES FOR THAT REASON AND PLEAD FOR YOUR SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563201February 6, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, HE SMELLED AN EXTREMELY STRONG ODOR OF FUEL THAT EMITTED UNDERNEATH THE REAR DRIVER'S SIDE SEAT. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS PARKED OR IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE FUEL SENDING UNIT WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563248February 6, 2014
FUEL SYSTEM, GASOLINE
CAR IS LEAKING FUEL WITH STRONG ODOR IN GARAGE. THIS HAPPENED AFTER NORMAL GAS FILL UP. CAR IS NOT DRIVEN MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562993February 5, 2014
FUEL SYSTEM, GASOLINE
SMELLED GAS INSIDE VEHICLE AFTER FILLING UP, ENGINE LIGHT CAME ON, AND THE SMELL WAS EXTREMELY OVERWHELMING WITH GAS FUMES. I HAD TO ROLL ALL WINDOWS AND SUNROOF DOWN IN 20 DEGREES WEATHER. CONTACTED MERCEDES BENZ ATLANTA ON PIEDMONT (ALL RECORDS ON FILE WITH UP KEEP OF VEHICLE MAINTENANCE) TO ADVISE. FIRST AVAILABLE APPOINTMENT WAS TUESDAY 8 AM. TOOK THE CAR TO BE REPAIRED AND I AM STUCK WITH A $1400 REPAIR BILL. I WAS TOLD BY MY SERVICE ADVISOR THAT IN 7 YEARS THE FUEL PUMP GOES OUT AND HAS TO BE REPLACED? REALLY MERCEDES? THIS IS A MANUFACTURE DEFECT AND THE CONSUMER SHOULD NOT BE HELD ACCOUNTABLE FOR SOMETHING THIS MAJOR. SO MUCH FOR HIGH END TOP OF THE LINE. THIS IS CERTAINLY A DEFECT AND NEEDS TO BE RECALLED IMMEDIATELY. I WANT MY MONEY BACK AND MERCEDES NEED TO SEND MY CHECK IMMEDIATELY. I WILL THINK LONG AND HARD BEFORE I PURCHASE ANOTHER MERCEDES SINCE THIS IS THE NORMAL EXPECTANCY FOR MERCEDES UPSCALE PERFORMANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562901February 4, 2014
FUEL SYSTEM, GASOLINE
IN THE PREVIOUS MONTHS LEADING UP TO MARCH 2012, I, ALONG WITH MY FAMILY, STARTED TO SMELL A STRONG ODOR OF FUEL IN THE INTERIOR OF OUR MERCEDES BENZ E 350W. THE SMELL WAS SO STRONG THAT WHEN RIDING IN THE AUTOMOBILE, WE HAD TO DRIVE WITH THE WINDOWS DOWN FEARING OF WHAT COULD HAPPEN TO ME AND MY FAMILY IF THERE WAS A SPARK FROM ANY PART OF THE ENGINE OR UNDERNEATH THE AUTOMOBILE. AT A POINT DURING THAT BAD EXPERIENCE WITH THAT AUTOMOBILE, I COULD ONLY FILL THE FUEL TANK HALF FULL WITHOUT SMELLING THE STRONG ODOR OF GASOLINE INSIDE THE VEHICLE. I THOUGHT IT WAS NOW TIME TO GET SOME PROFESSIONAL SERVICE AND ADVICE. IN JANUARY, 2012, I TOOK MY AUTOMOBILE TO ATLANTA CLASSIC CARS, INC. IN DULUTH GEORGIA 30098. AFTER THE FIRST INSPECTION, I WAS TOLD FUEL SENDING UNITS LEAK FUEL. THE NEXT VISIT, MARCH 2012, BOTH SENDING UNITS WERE REPLACED. BEFORE THE NEXT VISIT, THE FUEL FUMES CONTINUED. THE NEXT VISIT, APRIL 3, 2012, THE FUEL PUMP WAS REPLACED DUE TO INTERMITTENT OPEN CIRCUIT. THE NEXT VISIT, APRIL 9, 2012; "THE TEAM LEADER FOUND A SLIGHT TRAIL OF FUEL RESIDUE WHICH MAY BE WHERE FUEL VAPORS ARE COMING FROM PART OF THE FUEL TANK." THE NEXT AND LAST VISIT, APRIL 12, 2012 THE FUEL TANK WAS REPLACED. NOT TRUSTING THE WORK PERFORMED BY THAT DEALERSHIP AND THE TIME IT TOOK TO FIND THAT PROBLEM, MY WIFE AND I HAD NO OTHER CHOICE BUT TO TRADE THE AUTOMOBILE. MAINTAINING OWNERSHIP OF THAT AUTOMOBILE WAS MUCH TOO RISKY AND DANGEROUS FOR MY FAMILY. DEALING WITH THAT DEALERSHIPS SERVICE ADVISOR WAS MUCH TOO DIFFICULT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562972February 4, 2014
FUEL SYSTEM, GASOLINE
EXCESSIVE GAS SMELL INSIDE AND OUTSIDE OF VEHICLE. AFTER TIGHTENING THE GAS CAP AND TRYING TO FIGURE OUT WHAT THE PROBLEM WAS, I CONTACTED THE MAIN NEW JERSEY OFFICE JAN 24 TO REPORT THAT I WAS AFRAID TO DRIVE THE CAR ANY LONGER. THAT DAY, THE CAR WAS TOWED TO THE LOCAL MERCEDES BENZ; I WAS INITIALLY INFORMED THAT THE SMELL WAS DUE TO A LEAKING GAS TANK. HOWEVER THE LEAK WAS COMING FROM THE FUEL FILTER/SEAL/COVER RING FOR WHICH I WAS CHARGED $570.70 TO REPLACE. AT THAT TIME, MILEAGE WAS 128,318. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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