Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10903633September 5, 2016
FUEL/PROPULSION SYSTEM
I PURCHASED THIS CAR TWO MONTHS AGO FROM AUTO DEALER WHO GAVE ME COPY OF CAR FAX REPORT. NO PROBLEMS WERE INDICATED. AFTER FILLING CAR UP WITH GAS (NOT TOPPING IT OFF) THERE IS AN EXTREMELY STRONG SMELL OF GAS INSIDE AND ESPECIALLY OUTSIDE THE BACK OF THE CAR. THE SMELL GOES AWAY AFTER THE GAS TANK REACHES 3/4 FULL. I RECENTLY FOUND OUT THAT THE PREVIOUS CAR OWNER HAD THE CAR SERVICED AT THE MERCEDEZ BENZ DEALERSHIP 6 MONTHS PRIOR TO MY PURCHASE. THE DEALERSHIP TOLD THE OWNER THAT THE FUEL SYSTEM WAS LEAKING BUT THE PREVIOUS OWNER REFUSED TO HAVE IT REPAIRED. THIS WAS NOT NOTED IN THE CAR FAX REPORT - ONLY THAT THERE WERE NO SERVICE ISSUES. I REQUESTED THAT THE FUEL SYSTEM BE REPAIRED UNDER THE 15 YEAR EXTENDED WARRANTY BUT MERCEDEZ BENZ SAYS THAT THE CAR IS NOT COVERED UNDER THE EXTENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903039September 1, 2016
TIRES, TIRES:SIDEWALL
TIRE BRAND : CONTINENTAL TIRE LINE: CONTIPROCONTACT TIRE SIZE: 245/40R18 97V COMPONENT:SIDEWALL DOT NUMBER : HW2PN1H61314 SIDEWALL BLOWOUT IN DRIVEWAY WITHOUT HITTING ANYWHERE IN NORMAL TEMPERATURE. THREAD IS STILL IN GOOD CONDITION, UNDER 5,000 MILES DRIVEN. THERE ARE NO NAILS OR ANY ISSUES. IT JUST GOT BLOWOUT. CAR WAS PARKED IN DRIVEWAY AT 3.45 PM AND BLOWOUT HAPPENED AT 7.30 PM. OUTSIDE TEMPERATURE WAS AROUND 83F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902971August 31, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
30 AUG.16 TOOK MY 07 E350 WITH 29427 MILES TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT CAME ON AND THE CAR WAS HARD STARTING. AFTER ARRIVING I INFORMED THE SERVICE WRITER THE CAR HAD SHUT DOWN WHILE DRIVING. WE WERE PROCEEDING THROUGH A BUSY MAJOR INTERSECTION WHEN THE CAR SHUT DOWN. LUCKILY IT STARTED SO WE COULD SAFELY EXIT THE BUSY MAJOR INTERSECTION. AFTER A DIAGNOSTIC TEST WAS RAN, I WAS INFORMED THE CRANKSHAFT HALL SENSOR WAS DEFECTIVE. ADDITIONALLY, THE ENGINE CONTROL UNIT, ENGINE WIRING HARNESS, CRANK SENSOR AND VARIOUS OTHER COMPONENTS ARE OIL SOAKED. I NOTIFIED MERCEDES BENZ TO BE TOLD THE CAR WAS OUT OF WARRANTY. MERCEDES BENZ SHOULD BE HELD ACCOUNTABLE FOR THE UNSAFE DEFECTIVE MATERIALS THEY USE. THE ABOVE ISSUES ARE A DANGER TO THE OCCUPANTS AND GENERAL PUBLIC AS WELL. THE DEFECTIVE OIL SOAKED WIRING HARNESS IS CAN CAUSE A FIRE. THE CAR SHUTS DOWN WHILE DRIVING IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899127August 29, 2016
AIR BAGS
"TAKATA RECALL" SIX MONTHS AFTER THE TAKATA SAFETY RECALL WAS ISSUED I CONTACTED MERCEDES BENZ COSTUMER SERVICE VIA PHONE ASKING FOR A TIME LINE AS TO WHEN AND HOW THEY PLAN TO RESOLVE THE SITUATION. THE ANSWER I RECEIVED WAS THAT THEY NOT ONLY HAVE NO TIMELINE TO RESOLVE THE MATTER BUT THAT THE PROBLEM INVOLVING MY CAR MODEL WAS NOT A PRIORITY SINCE THEY HAVE HAD NO INCIDENTS. I AM FILLING THIS COMPLAIN BECAUSE THE MANUFACTURER IS FAILING TO RESOLVE THE MATTER IN A TIMELY MANNER. MERCEDES BENZ IS UNABLE TO PROVIDE ME WITH ANY SPECIFIC PLANS TO REMEDY THE SAFETY RECALL FOR MY VEHICLE SIX MONTHS AFTER THE RECALL WAS ISSUED. THEY CITED THE RECALL IS A PRECAUTIONARY MEASURE, THAT THEY HAVE HAD NO INCIDENTS AND WHEN CONFRONTED WITH THE FACT THAT OTHER MANUFACTURERS HAVE PLANS OR ARE FIXING THE ISSUE, I WAS TOLD "THEY MUST HAVE HAD INCIDENTS". AM I TO CONCLUDE THEY ARE WAITING FOR AN ACCIDENT IN ONE OF THEIR CARS TO START ACTING UPON THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899174August 29, 2016
AIR BAGS
TAKATA RECALL . MERCEDES HAS SENT 2 LETTERS INDICATING DEATH MAY OCCUR FROM DEFECTIVE AIRBAGS. DEFECT IS EVEN MORE SERIOUS FOR US BECAUSE WE ARE ON A BLOOD THINNER AND BLEEDING CAUSED BY DEFECT COULD NOT BE STOPPED. DEALER INDICATES THAT CAR MAY NOT BE SOLD OR DRIVEN. MERCEDES SHOULD EITHER CORRECT DEFECT OR PROVIDE A REPLACEMENT CAR UNTIL DEFECT IS CORRECTED. THE NYT ARTICLE YESTERDAY INDICATES THAT MOST OTHER CAR COMPANIES, INCLUDING BMW, DO PROVIDE REPLACEMENT CARS. MERCEDES' STONEWALLING IS OUTRAGEOUS PARTICULARLY IN LIGHT OF THIER DECISION TO SAVE A FEW BUCKS AND PUT THE PURCHASERS AT RISK. MERCEDES CHOSE TO BE A CHEAPSKATE AND SHOULD NOW SUFFER THE CONSEQUENCES, NOT US INNOCENT PURCHASERS. THE MERCEDES TELEPHONE HOTLINE IS INOPERATIVE...THEY CLAIM TO BE BUSY AND NEVER ANSWER. THE RECORDING ALSO, CONTRARY TO THE LETTERS, CLAIMS THAT THERE IS NO DANGER? WHICH IS CORRECT? - THE LETTERS OR THE RECORDING? IF IT IS THE LETTERS,THEN THE RECORDING WOULD SEEM TO BE A LIE AND MERCEDES SHOULD BE PUNISHED FOR THAT. THE NHSTA SHOULD BE FINING MERCEDES FOR THEIR STONEWALLING AND DEMAND THAT THEY FIX THE DEFECT OR PROVIDE A REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902081August 28, 2016
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
BRAKE LINE CORRODED LEAKING. FUEL LINE CCORRODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898683August 26, 2016
WHEELS
I'M CURRENTLY DRIVING A 2104 E350 4MATIC WITH ABOUT 20,000MILES ON IT, THE FRONT PASSENGER WHEEL CRACKED FROM THE INSIDE. UPON FURTHER RESEARCH IT SEEMS THAT THE WHEELS CRACKING ON THE MERCEDES IS A KNOWN ISSUE AND A CLASS ACTION LAW SUITE HAS BEEN FILED IN NY FOR THE SAME. AFTER CONTACTING CUSTOMER SERVICE, THEY SAID THEY DON'T HAVE THIS ISSUE IN THE DATABASE AND THEY WOULD NOT GIVE ME AN ESCALATION LINE OR ANYONE THAT'S WILLING TO LOOK INTO THIS ISSUE TO DETERMINE THE CAUSE OF THE PROBLEM AND TAKE CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897712August 22, 2016
SUSPENSION
I BOUGHT 2011 E550 BASE SEDAN LAST YEAR. IT HAD 25K MILES ON IT, AND 2 MONTHS LATER MY REAR SUSPENSION BEGAN LEAKING AND COST ME 2K IN REPAIRS. THE CAR WOULD LEAK OUT AIR FROM SUSPENSION OVER COUPLE HOURS. DEALER OR MY AFTERMARKET WARRANTY WOULDN'T COVER THIS PROBLEM BECAUSE IT'S NOT ON THE CONTRACT, BUT I'M NOT THE FIRST ONE WITH THIS ISSUE. WE SHOULDN'T BE BUYING NEW AIRBAG SUSPENSION ON A CAR THAT HAVEN'T HAD THE ORIGINAL TIRES REPLACED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897482August 21, 2016
FUEL/PROPULSION SYSTEM
ALL OF A SUDDEN, ONE DAY AFTER FILLING MY TANK, THERE'S NOW AN OVERWHELMING GAS SMELL PRESENT BOTH ~20 FEET AWAY FROM VEHICLE, AND INSIDE THE CAR. IT IS SO BAD, I HAVE TO LEAVE WINDOWS DOWN FOR 20-30 MINUTES WHILE DRIVING BEFORE THE ENVIRONMENT BECOMES TOLERABLE WITH THE WINDOWS UP. I HAVE READ THAT OTHER SIMILAR E350 MODELS HAVE THIS PROBLEM, BUT MY NEWER (2011) YEAR MODEL DOESN'T APPEAR TO BE ON THE EXTENDED WARRANTY REPAIR LIST. I BELIEVE I HAVE EXACTLY THE SAME ISSUE OTHERS HAVE DESCRIBED BECAUSE THE SMELL OF GAS IS VERY STRONG AFTER A TOP-OFF, AND GETS GRADUALLY BETTER, BECOMING MUCH LESS NOTICEABLE AS FUEL TANK LEVEL APPROACHES 1/2 TANK AND BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897199August 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/05/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895839August 15, 2016
FUEL/PROPULSION SYSTEM
GAS SMELL AFTER FUELING FULL, SMELL DISAPPEARS AFTER DRIVING TO 3/4 GAS LEVEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895481August 13, 2016
FUEL/PROPULSION SYSTEM, SEATS
I SMELLED STRONG GAS SMELL A FEW DAYS AGO. I TOOK MY CAR TO MERCEDES ARROWHEAD LOCATED IN ARIZONA YESTERDAY. THEY INFORMED ME THAT THE PROBLEM WOULD BE COVERED UNDER A 15 YEAR WARRANTY (FUEL TANK HAD STARTED LEAKING). TODAY THEY CALLED ME AND SAID THAT THE LEAK HAD SATURATED TO MY BACK SEATS AND THAT IT WASN'T COVERED BECAUSE I HAD TAKEN TOO LONG TO CALL THEM AND THAT'S WHY THE BACK SEATS WERE SATURATED WITH GAS (I DIDN'T KNOW THAT MY SEATS WERE SATURATED WITH GAS UNTIL I STARTED TO SMELL IT THROUGH MY VENTS WHILE AC WAS BLOWING). NOW, I AM BEING ASKED TO PAY ALMOST $500 TO REPLACE THE PADS AND DEAFENING MATERIAL AS THEY TOLD ME IT WASN'T COVERED BY WARRANTY EVEN THOUGH IT WAS CAUSED BY A DEFECTIVE FUEL TANK. AT THIS POINT I'M NOT SURE IF THERE HAVE BEEN ANY HEALTH RELATED ISSUES FOR MYSELF AND MY 2 KIDS WHO NORMALLY SIT IN THE BACK OF THE CAR WHO HAS BEEN INHALING THE GAS FUMES FOR AN UNKNOWN LENGTH OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894896August 10, 2016
AIR BAGS
TAKATA RECALL. FIRST STATED THE DRIVER SIDE WAS ONLY AFFECTED, NOW IT'S PASSENGER BAG AS WELL. TWO LETTERS ADVISING OF SAME, HOWEVER, NO PLAN IN PLACE TO CORRECT. RECALL CLEARLY STATES THIS IS A "LIFE THREATENING" SITUATION, YET NO PLAN IN SIGHT TO KEEP MYSELF AND MY FAMILY SAFE. UNSETTLING IS AN UNDERSTATEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894306August 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894391August 9, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. AFTER RETREIVING THE VEHICLE FROM THE DEALER WHERE A RECALL REPAIR WAS PERFORMED, THERE WAS A STRONG ODOR OF FUEL STILL PRESENT IN THE CABIN OF THE VEHICLE. THE DEALER CLAIMED TO HAVE REPLACED THE DEFECTIVE FUEL PUMP AS PART OF THE RECALL. THE FUEL PUMP WAS LEAKING AND CAUSED THE REAR SEAT CUSHION AND THE HEAT PAD TO BECOME FILLED WITH FUEL. THE MANUFACTURER WOULD NOT REPLACE THE CUSHION AND HEAT PAD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 98,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894657August 9, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR: MERCEDES BENZ E350 2008. ON 3RD FLOOR OF PARKING CAR GARAGE, WITHIN TIGHT CONFINED SPACE, WHEN PULLING IN CAR TO PARK TURNING 90 DEGREES, CAR SUDDENLY ACCELERATED VIOLENTLY, POWERED OVER 9-INCH BARRIER CURB AND RAMMED INTO CONCRETE PILLAR. THE CAR CONTINUED TO ACCELERATE FOR FEW SECONDS EVEN WITH FULL BRAKES AND DID NOT STOP BEFORE PUTTING INTO PARKING GEAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894040August 8, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E55. WHILE DRIVING APPROXIMATELY 40 MPH APPROACHING A STOP LIGHT, THE BRAKES FAILED THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WAS A KNOWN FAILURE, BUT THE VEHICLE WAS OUT OF THE EXTENDED WARRANTY BY TWO YEARS. THE FAILURE MILEAGE WAS APPROXIMATELY 90,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893673August 6, 2016
TIRES
JULY 23RD 2016 MY TIRE HAD A LEAK FROM UNKNOWN REASON , HAD IT REPLACED AND HAD A LEAK AGAIN ON SAME WHEEL ON AUGUST 5TH 2016 SAME TYPE OF LEAK , CONTINENTAL CONTIPROCONTACT SIZE 245/40/18 97V SIZE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893613August 5, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
VEHICLE SENSORS RELATING TO STEERING AND TIRES PROVIDED INCORRECT AND DANGEROUS INFORMATION THAT ADVERSELY AFFECTED THE STEERING CONTROL OF THE VEHICLE, WHICH RESULTED IN THE VEHICLE DEPARTING A SUBURBAN, RESIDENTIAL ROADWAY WHILE IN MOTION, STRIKING A TREE AND KILLING THE DRIVER AND INJURING TWO PASSENGERS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10893334August 5, 2016
AIR BAGS
TAKATA RECALL: I WAS NOTIFIED IN JANUARY 2016 THAT MY TAKATA AIRBAG COULD CAUSE SERIOUS INJURY AND AS OF TODAY, AUGUST 4,2016 THERE IS NO REMEDY. THE MERCEDES DEALER TELLS ME I SHOULD BE OK TO DRIVE MY CAR BUT I FEEL IF THERE IS A SAFETY ISSUE THAT'S IMPORTANT ENOUGH TO RECALL THEY SHOULD BE REPLACING MY VEHICLE WITH A MODEL THAT DOESN'T HAVE A SAFETY RECALL OR FIXING THE ISSUE. I HAVE HAD NO INJURIES OR ACCIDENTS IN MY VEHICLE. THIS IS A COMPLAINT ABOUT THE DELAY IN FIXING A KNOWN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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