Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11397264February 22, 2021
STRUCTURE:BODY
UPON SUBMITTING A CLAIM FOR MY "INOPERATIVE" SENSOR ISSUE AND THE CAR LOSING ALL POWER AT HIGHWAY SPEEDS. I DISCOVERED YOUR CLAIM ABOUT PANORAMIC SUNROOF DETACHMENTS. WELL YOU ARE IN LUCK AS I HAVE A LOVELY MERCEDES WITH A ROOF PANEL THAT I HAD TO GLUE TO THE TRACK AS IT CAME APART. THE HINGE ON RIGHT SIDE IS LOOSE. I CAN NO LONGER OPEN THE SUNROOF OR IT WILL CATCH WIND AS IF IT'S ABOUT TO DETHATCH. DRIVING THE SUNROOF IS SO LOOSE THAT IT WILL NOT CLOSE WITHOUT THE HELP OF HOLDING IT DOWN SO IT LOCKS INTO PLACE. BROUGHT IT INTO THE DEALER LAST SUMMER AND THEY BRUSHED IT OFF AND TRIED TO CHARGE ME OVER $2,000 TO GET IT FIXED. THEY SAID "COMMON ISSUE" I WOULD PRODUCE PICTURES, HOWEVER MY CAR IS CURRENTLY SITTING AT A MERCEDES FACTORY SHOP GETTING ITS OTHER SAFETY ISSUES TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397252February 21, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
ON FEBRUARY 9TH, DURING MY MORNING COMMUTE ON THE INTERSTATE THE CAR LOST POWER TO THE DRIVETRAIN. MESSAGE THAT DISPLAYS WAS "COLLISION ASSIST PLUS INOPERATIVE" ALONG WITH CRUISE CONTROL INOPERATIVE. WITH AN AMBER ESP LIGHT ILLUMINATED, THERE WAS NO ENGINE LIGHT ON. WHEN THIS MESSAGE APPEARED THE CAR WOULD NO LONGER ACCELERATE (LIMP MODE). IN AVOIDANCE TO BEING IN A REAR END COLLISION I QUICKLY PULLED OVER, TURNED OFF THE CAR AND TURNED BACK ON. INOPERATIVE MESSAGE, LIMP MODE AND ESP LIGHT WAS CLEARED. I CALLED DEALER TO NOTIFY. MY THOUGHT WAS THE BATTERY IS A DUD (WAS REPLACED THE DAY PRIOR), THE CAR NEEDS A SOFTWARE REBOOT DUE TO THE NEW BATTERY OR CAR WAS NOT CONNECTED TO THE "MEMORY SAVER" CORRECTLY. OR THE SENSORS WERE DIRTY. SO I DID THE EASIEST. I WASHED THE CAR. THIS PROBLEM CONTINUED TO HAPPEN 5-6 TIMES MORE OVER THE NEXT FEW DAYS STALLING ON THE FREEWAY AT 65-75 MPH. EXTREMELY DANGEROUS & LIFE THREATENING. NO ENGINE PROBLEMS APPARENT. SEEMS TO BE RADAR OR SOFTWARE. THIS IS EXTREMELY DANGEROUS WHILE ON THE HIGHWAY, I FOUND MANY OTHER WITH THIS SAME ISSUE ON NHTSA. I ATTACHED A PICTURE OF CAR SHOWING MESSAGE WITH NO POWER. MY SEATBELT WAS OFF AS I WAS ON SIDE OF ROAD TRYING TO GET TO GAS STATION. THIS ISSUE IS CLEARED BY TURNING CAR ON / OFF. THEN IT HAPPENS AGAIN HOURS OR A DAY LATER, LOSS OF POWER AT HIGHWAY SPEEDS. COAST OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397130February 20, 2021
FUEL/PROPULSION SYSTEM, SUSPENSION, WHEELS
SUSPENSION PARTS ARE RUSTING OUT FAST I DON'T LIVE IN A SALTED ROAD FOR BLACK ICE TYPE OF ENVIRONMENT CAR ONLY HAS 66K MILES AND AC POURS FUEL ODORS IN THE CABIN INTERIOR MATERIALS ARE BUBBLING UP FAST EVEN AFTER UV TREATMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396042February 13, 2021
FUEL/PROPULSION SYSTEM
A FUEL LINE IN THE ENGINE COMPARTMENT JUST ABOVE THE SKID PLATE ON THE DRIVES SIDE JUST RIGHT OF THE FRONT WHEEL WELL LEAKS FUEL WHERE THE LINE IS CRIMPED COMING FROM THE HIGH PRESSURE FUEL PUMP. FUEL COLLECTS ON THE SKID PLATE AND WHEN A STOP AT IDEA PRODUCES A STRONG FUEL SMELL IN THE CABIN OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395838February 11, 2021
WHEELS
THE RIMS CRACKED TWICE WITHIN 1 YEAR. FIRST TIME WAS IN 2018 THE 2ND 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395508February 10, 2021
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS A STRONG GAS SMELL WHEN THE VEHICLE IS IDLING. DEALER CHANGED THE 2 FUEL LINES AND CLAMPS. IT'S COMMON PROBLEM IN W205 C300 CARS. THE CAR WAS UNDER EXTENDED WARRANTY AND THE DEALER REFUSED TO COVER IT UNDER WARRANTY EVEN THOUGH THE CAR HAS 29K MILES. THERE SHOULD BE A RECALL FOR THESE FUEL HOSES. THERE IS A CLASS ACTION INVESTIGATION: HTTPS://WWW.SAUDERSCHELKOPF.COM/INVESTIGATIONS/AUTOMOTIVE/MERCEDES-C300-AND-GLA250-FUEL-SMELL-CLASS-ACTION-INVESTIGATION/ YOU CAN SEE MULTIPLE PEOPLE COMPLAINING ABOUT THE SAME FUEL LINES; - HTTPS://YOUTU.BE/LQZZMGFDQ3O - HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/737303-DEALER-SAYS-FUEL-SMELL-LEAK-W205-2015-C300-BASE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395598February 10, 2021
FUEL/PROPULSION SYSTEM
I WAS PULLING OUT OF A PARKING LOT ONTO A HIGHWAY WITH A POSTED LIMIT OF 55 MPH. AS I PULLED OUT ONTO THE HIGHWAY THE GAS PEDAL JUST STOPPED WORKING. THE CAR WAS ON BUT IT JUST WOULDN'T GO ANYWHERE. A VEHICLE COMING FROM MY LEFT AT A HIGH RATE OF SPEED HAD TO PUT ON IT'S BRAKES IN ORDER NOT TO STRIKE THE DRIVER'S SIDE OF MY DOOR. IT CAME WITHIN 2 FEET OF MY VEHICLE. I TURNED OFF THE CAR AND RESTARTED IT. WHEN I RESTARTED THE VEHICLE I TURNED OFF THE "ECO" BUTTON AND DROVE A COUPLE OF MILES BACK TO MY HOME WITH NO PROBLEMS. NOTE....I HAVE NO IDEA IF THE "ECO" BUTTON HAS ANYTHING TO DO WITH IT. THE VEHICLE HAS BEEN AT THE MERCEDES DEALER IN FORT WORTH SINCE SATURDAY JANUARY 30TH. THEY TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I'M NOT SURE WHAT THEY EXPECT ME TO DO ABOUT IT. THE CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395633February 10, 2021
FUEL/PROPULSION SYSTEM
GAS LEAKING IS COMMON ISSUE AND WHEN TURNING CAR ON THERE IS A GAS SMELL. WHEN TURNING HEAT ON THERE IS A GAS SMELL. MERCEDES BENZ SAID THERE IS A LOT OF ISSUES WITH THE CLAMPS. IT IS A COMMON ISSUE. CAN CAUSE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395663February 10, 2021
WHEELS
NOTICED A BULGE ON THE FRONT DRIVERS SIDE TIRE, ON THE SIDE WALL. A COUPLE OF WEEKS LATER, WITH MINIMAL DRIVING, RUBBER ON SIDE WALL OPENED UP WHERE BULGE WAS AT. ACCORDING TO A RECALL ON OTHER MODEL TIRES, "TIRES THAT ARE OVER-CURED MAY DEVELOP A BREAK IN THE SIDEWALL RESULTING IN SUDDEN AIR LOSS OR A BELT EDGE SEPARATION WHICH COULD LEAD TO A TREAD/BELT LOSS. EITHER CONDITION CAN CAUSE A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH". THIS IS PRETTY MUCH WHAT WAS GOING ON WITH MINE. TAKING BACK TO DEALERSHIP FRIDAY TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395482February 9, 2021
WHEELS
FRONT RIGHT WHEEL WENT FLAT AND SUSPECTED TIRE HAD A SMALL LEAK. DEALER INSPECTED AND INDICATED THE WHEEL WAS CRACKED, CAUSING THE LEAK. WHILE WAITING FOR A REPLACEMENT, A VEHICLE INSPECTION INDICATED THE LEFT FRONT WHEEL WAS ALSO CRACKED, THOUGH NOT YET LEAKING AIR. THE VEHICLE HAD BEEN DEALER-SERVICED WITH OEM RUN-FLAT TIRES. DEALER INDICATED THAT THIS WAS NOT THE FIRST TIME THEY HAD SEEN IT. I OPTED TO PURCHASE AFTERMARKET WHEELS AS REPLACEMENTS AS ORIGINALS WERE OBVIOUSLY FRAGILE, AND EXPENSIVE. DATE IS ESTIMATED AS IT'S NOT CERTAIN WHEN THE WHEEL CRACK ACTUALLY OCCURRED. DEALER SERVICE COMPLETED ON THAT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394988February 6, 2021
WHEELS
MY CAR ONLY HAS 33000 MILES ON IT. THE WHEELS HAS PIRELLI RFT, THAT COMES WITH THE CAR. BOTH THE ORIGINAL MERCEDES FRONT RIMS OF MY CAR CRACKED WHILE DRIVING THE CAR WITH MY FAMILY. THIS IS HIGHLY CONCERNING AND LIFE THREATENING. THIS IS A KNOWN ISSUE WITH MERCEDES WHEELS AND 100S OF CUSTOMERS ARE IMPACTED BY THE SAME ISSUE. THE ISSUE WAS REPORTED TO MERCEDES AND MERCEDES DID NOT ACKNOWLEDGE. (HTTPS://MBWORLD.ORG/FORUMS/C450-C43-AMG/682223-CRACKED-WHEEL.HTML) (HTTPS://MERCEDESFORUM.COM/FORUM/GENERAL-TECH-5/MULTIPLE-FLAT-TIRES-CRACKED-RIMS-27633/). THESE WHEELS ARE ON HIGH PERFORMANCE CARS AND BECAUSE OF THIS DEFECT SOMEONE MIGHT GET INTO A SERIOUS ACCIDENT. THIS WAS BROUGHT TO NHTSA'S ATTENTION FEW TIMES. I WOULD REQUEST YOU TO KINDLY CONSIDER THIS MATTER SERIOUSLY AND INVESTIGATE IT. I WOULD ALSO REQUEST THAT MERCEDES WHEELS BE EXAMINED AGAINST THEIR QUALITY AND STRUCTURE SUPPORT . THIS IS REALLY SCARY AND PEOPLES LIFE DEPEND ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394661February 4, 2021
SUSPENSION
REAR SUBFRAME HAS ROTTED THROUGH. THE CONTROL ARM CONNECTION HAS COME LOOSE. NO OTHER RUST ON THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394552February 3, 2021
ELECTRICAL SYSTEM, SEATS, VISIBILITY/WIPER
SUNROOF WILL NOT CLOSE AT ALL, SEATS WILL NOT ADJUST (ELECTRICAL), WIPER VISIBILITY IS UNCLEAR, DEFROST DOESN'T WORK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391140February 2, 2021
SEATS, STEERING
II WAS DRIVING AND CAR STEERING WHEEL GET STUCK DID NOT MOVE UP AND DOWN AND ALSO FRONT RIGHT SEAT DID NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391106February 1, 2021
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390625January 29, 2021
FUEL/PROPULSION SYSTEM
EXTREMELY DANGEROUS FUEL LEAK - FUEL STARTED TO LEAK FROM THE TOP OF THE GAS TANK, INSIDE THE CAR FROM UNDER THE DRIVER SIDE REAR PASSENGER SEAT. VEHICLE WAS TAKEN TO CLOSEST SHOP AVAILABLE WHEN HEAVY FUEL SMELLS WERE NOTICED INSIDE VEHICLE WHILE DRIVING. A LOCAL TIRE SHOP, HAMIL FIRESTONE, LOOKED UNDER THE CAR AND IDENTIFIED THAT FUEL WAS LEAKING DOWN THE FRAME TO THE ROAD. SOMEHOW GASOLINE WAS ACTUALLY LEAKING FROM INSIDE THE CAR. I CONTACTED MERCEDES CORP IMMEDIATELY AND THEY SENT A TOW TRUCK TO COLLECT THE VEHICLE. I WAS TOLD THAT DUE TO THE NATURE OF THE ISSUE IT WAS EXTREMELY DANGEROUS TO DRIVE THE CAR. MERCEDES SAID THAT DESPITE THE CAR BEING OUT OF WARRANTY, SOMETHING LIKE THIS WOULD GO TO "UPPER MGMT" FOR REVIEW AND SHOULD BE TAKEN CARE OF BY MERCCEDES. NOW THE VEHICHLE IS STILL AT THE LOCAL MERCEDES DEALERSHIP WHERE THE HAVE CONFIRMED AN ISSUE WITH THE FUEL PUMP AND SEALS, AND THAT THE CAR IS DEFINETLY LESKING FUEL OUT ONTO THE ROAD.... BUT DESPITE A RECALL ON ALMOST EVERY OTHER 2012 MODEL CAR FOR THE SAME ISSUE, THEY ARE SAYING BECAUSE THIS VIN IS NOT INCLUDED IT DOESN'T MATTER THAT IT IS DOING THE SAME THING. THEY WANT ME TO PAY FOR THE REPAIR. I EXPLAINED THAT I OR MY CHILDREN, OR EVEN ALL OF US COULD HAVE BEEN INVOLVED IN A FATAL CAR FIRE DUE TO THE ISSUE!!! MERCEDES DIRECT RESPONSE WAS, "THAT IS THE RISK OF DRIVING A VEHICLE OUT OF WARRANTY." UNACCEPTABLE!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11390531January 28, 2021
FUEL/PROPULSION SYSTEM
THERE IS A FUEL HOSE (PARTS NUMBER: 274 070 3500) CONNECT TO THE HIGH PRESSURE PUMP IN FRONT ENGINE AREA. THE FUEL HOSE WAS FASTENED BY A CLAMP (NOT SURE THE PARTS NUMBER) . BECAUSE OF THE DESIGN FLAW, THIS CLAMP WILL LOOSE SINCE IT'S A SNAP JOINT ASSEMBLIES NOT TIGHTEN BY SCREWS. UNDER THIS SITUATION, THE FUEL HOSE WILL LOOSE AND AFFECTED BY THERMAL EXPANSION, THIS PROBLEM WILL CAUSE FUEL LEAK/SEEPING. WE CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE OR WHEN WE TURN ON THE AC OR HEATER . FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.THIS IS BEEN HAPPENING SINCE 11/19/2019 THE DATE WHEN I BOUGHT THE CAR TILL NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390221January 27, 2021
WHEELS
THE WHEELS ON MY TIRES WILL CRACK AT THE SLIGHTEST STRESS FROM THE ROAD. IT COULD BE A BUMP, A TINY POT HOLE, EVEN A STICK, AND THESE TIRES WILL BECOME DEFECTIVE, EITHER BY CRACKING, BECOMING FLAT OR THE WHEEL BECOMING COMPLETELY IMMOBLIZED. I HAVE BEEN STRANDED ON THE ROAD IN THE MIDDLE OF THE NIGHT FOR HOURS BECAUSE OF THESE DEFECTIVE TIRES. I'VE COME INTO WORK UN-SHOWERED WITH NO SLEEP, BECAUSE I WAS STRANDED FOR SOMETIMES UP TO 12 HOURS BEFORE I WOULD GET HELP. ITS HAPPENED AT LEAST ONCE A MONTH FOR THE PAST 4 YEARS. THERE IS NO WAY THESE TIRES PASSED EVEN BASIC INSPECTION. THEY ARE DANGER TO ANYONE USING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390001January 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MERCEDES-BENZ OF LOS ANGELES (1801 S FIGUEROA ST, LOS ANGELES, CA 90015, (213)425-3100) AND THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390091January 26, 2021
ENGINE
CYLINDER ONE CRACKED UNDER NORMAL USE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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