Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11418060May 21, 2021
UNKNOWN OR OTHER
Panoramic sunroof exploded spontaneously while driving. There was no previous warning. Glass shattered onto driver and passenger. The loud sound and glass shattering onto us could have caused self injury or accident to occur. Auto insurance was notified at time of incident. Vehicle was taken to Mercedes benz dealership for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418071May 21, 2021
AIR BAGS
Airbags did not deploy after rear-ending another car. Airbags had been recalled and repaired at the Mercedes dealership. There weren't any lights on the dashboard at the time.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418105May 21, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
On 5/15/2021, I was driving in Phoenix, AZ at about 35-40mph and heard a large bang. Was not sure what happened. Struck nothing. It was dark. The next morning I came out and noticed that the glass panel in front of my panoramic sun roof had completely shattered with a long horizontal fissure. I went to the nearest dealership and was told he has seen this happen before. I asked if it was safe to drive 4.5hrs back to my home city, Las Vegas. He said yes. When I got back I called my MB service representative, described what happened and he said there is a recall coming up 5/21/2021 for that problem. I looked it up online and it is for 2015 C-Class forward. However, my 2014 MB AMG C63 coupe is the exact same model as the 2015 MB AMG C63 coupe. So I’m questioning why my vehicle is not included?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417891May 20, 2021
STRUCTURE
The contact owns a 2015 Mercedes-Benz C300. The contact stated that the sun roof ceased in the open position. The contact stated that the adhesive on the paneling had deteriorated which caused the sun roof to lose functionality. The vehicle was not taken to the local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the vin was not included. The manufacturer was informed of failure and informed the contact that the vehicle was not included in the recall. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417921May 20, 2021
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The Contact owns a 2013 Mercedes Benz C300. The contact stated that the vehicle exhibited a knocking sound and an abnormal vibration when driving. The Contact took the vehicle to the dealer for an inspection and the Dealer found the Sub Frame was corroded and had a hole. The dealer advised that the sub-frame needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 60,0000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417788May 19, 2021
STRUCTURE
THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED WHILE DRIVING, THERE WAS A CLUNKING SOUND COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE PASSENGER'S SIDE REAR SUB-FRAME HAD CRACKED AND SEPARATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 138,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417562May 18, 2021
AIR BAGS
THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED HE HAD AN UNKNOWN RECALL ON THE FRONT DRIVER AND PASSENGER SIDE AIRBAGS COMPLETED. THE CONTACT STATED 6 MONTHS LATER, HE WAS INVOLVED IN AN ACCIDENT AND WAS REAR-ENDED BY A MOTORCYCLE. THE CONTACT STATED THE VEHICLE IN FRONT OF HIM STOPPED ABRUPTLY CAUSING HIM TO REAR END INTO THE VEHICLE. NO AIR BAGS DEPLOYED. THE CONTACT STATED HE HIT HIS HEAD WITH THE STEERING WHEEL WHICH CAUSED A CONCUSSION AND HIS LEFT EYE DOES NOT OPEN FULLING. THE CONTACT WAS SEEN BY AN AMBULANCE AND SEEK MEDICAL ATTENTION FROM HIS PRIMARY DOCTOR AND WAS REFERRED TO A NEUROLOGIST. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO A LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 131,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11416414May 13, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE CAR HAS INTERMITTENT STARTING ISSUES MORE NOTICEABLY DURING ECO START / STOP PROCESS. WHEN CAR DOES AN ECO STOP AT RED LIGHT OR STOP BUT IT IS UNABLE TO RESTART CONSISTENTLY (10-20% FAIL RATE). ALL DASHBOARD LIGHTS COME ON AND CAR IS STALLED. CAR CAN ROLL IF ON A HILL. CAR CAN BE RESTARTED BY TURNING CAR ON AND OFF MANUALLY. ONLY ERROR CODE IS P1CE200 BUT THE MANUFACTURER SUGGESTED STEPS DO NO SOLVE PROBLEM. BATTERY, AUXILLARY BATTERY, STARTER, VOLTAGE DIP LIMITER, BATTERY SENSOR, STARTER RELAY WERE REPLACED. DELEAR UNABLE TO FIND PROBLEM AND SAYS ALL SOFTWARE IS UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416040May 11, 2021
ENGINE, POWER TRAIN
VEHICLE JERKS VERY VIOLENTLY WHEN ACCELERATING OR USING PADDLE SHIFTERS (IN MANUAL MODE). OTHER OWNERS SEEM TO ENCOUNTER SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415776May 10, 2021
STRUCTURE:BODY
PLASTIC PANEL BETWEEN WINDSHIELD AND PANORAMIC SUNROOF DETACHES. ADHESIVE DEGRADES OVER TIME CAUSING PANEL TO NOT BOND WITH THE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415642May 8, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
SUNROOF WILL NOT OPEN OR CLOSE, THIS IS A MAJOR SAFETY ISSUE! SUNROOF IS CURRENTLY OPEN. ALSO, DEFROST DOES NOT WORK PROPERLY DURING SEVERE WEATHER CONDITIONS. WHEN IT IS RAINING, MY WINDOWS WILL NOT UNFOG, THIS IS DANGEROUS AND MAY CAUSE AN ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415611May 7, 2021
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
SO I JUST GOT MY MERCEDES BENZ C300 4MATIC I ONLY HAVE 44,711 MILES ON IT AND I BARELY DRIVE IT, SO TODAY I WAS DRIVING AND THE WHOLE DAY THINGS WERE GREAT AND I STOPPED AT A STORE GOT BACK IN AND IT SAYS 'POWER STEERING MALFUNCTION' I WAS ON A STREET IN THE CITY, I'M ON CONFUSED ON HOW THIS IS HAPPENING TO A CAR I JUST GOT FROM THE DEALERSHIP THAT IS PRACTICALLY NEW, NOW LET ME MENTION THAT THIS IS A ON AND OFF ISSUE THROUGH OUT THIS WHOLE DAY IT HAS CAME ON AND OFF TWICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415479May 6, 2021
FUEL/PROPULSION SYSTEM
A STRONG SMELL OF GAS IS COMING FROM BACK SEAT (PASSENGER SIDE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415193May 4, 2021
UNKNOWN OR OTHER
VIN: [XXX] YEAR: 2017 MAKE: MERCEDES-BENZ MODEL: C300W NHTSA RECALL NUMBER: 21V058 RECALL DATE: FEBRUARY 26, 2021 MANUFACTURER RECALL NUMBER: 2021030015 HI MY NAME IS [XXX]. I'M HERE TO COMPLAINT ABOUT MY DEALER DIDN'T NOT HELP ME FOR RECALL. MY RECALL IS THE SOFTWARE DESIGN OF THE COMMUNICATION MODULE MAY FAIL TO COMMUNICATE THE CORRECT VEHICLE S LOCATION FOR THE EMERGENCY CALL SYSTEM ("ECALL") IN THE EVENT OF A CRASH. I TRIED TO DO THIS RECALL ASAP OTHERWISE I CANNOT DO BUSINESS FOR MY CAR. THEY KEEP TOLD ME IT WILL AUTOMATICALLY UPDATE, ETA 4/26. BUT I KEEP WAITING. NOTHING HAPPEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414261April 28, 2021
STEERING
WHILE PULLING INTO GARAGE, THE STEERING WHEEL LOCKED IN PLACE AND WOULD NOT TURN. THE DEALER DIAGNOSED A FAULTY ESL (ELECTRONIC STEERING LOCK), THE REPAIR WAS COMPLETED AT A COST TO ME OF $1,140.70. MERCEDES BENZ USA REFUSED TO REIMBURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414313April 28, 2021
AIR BAGS, UNKNOWN OR OTHER
DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE TO REPUTABLE ESTABLISHED MERCEDES REPAIR SHOP AND THEY DIAGNOSED THE ISSUE AS "NO COMMUNICATION WITH STEERING CONTROL MODULE" REPAIRMAN STATES THIS IS A COMMON ISSUE WITH THIS CAR. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE AS THE AIRBAG MALFUNCTION CAN POSSIBLY CAUSE SERIOUS INJURY TO THE DRIVER AND THE HORNS INABILITY TO FUNCTION PREVENTS THE DRIVER FROM ALERTING ANY OTHER DRIVERS IF THEY STRAY FROM LANE, ARE BACKING OUT OF PARKING SPACE, OR DISTRACTED AT A RED TRAFFIC SIGNAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414375April 28, 2021
UNKNOWN OR OTHER
WHILE DRIVING MY 2015 MERCEDES BENZ C300 4MATIC WITH PANORAMIC ROOF ONE DAY ON RTE 9 IN HYDE PARK NY, A 2 LANE STATE ROAD I WAS TRAVELING AT 40 MPH, I SUDDENLY HEARD MORE AIR THAN USUAL AND THEN SECONDS LATER A LOUD FLAPPING NOISE ON ROOF. I PULLED OVER IMMEDIATELY ONLY TO FIND THE STATIONARY ROOF PANEL ALL THE WAY FORWARD ON THE ROOF, (DIRECTLY IN FRONT OF GLASS PORTION OF THE PANO ROOF) BECAME LOOSE ON ONE SIDE AND FLAPPED OPEN WITH WIND WHEN IN MOTION. I USED 3 QUARTERS BETWEEN WINDSHIELD AND SAID PANEL TO HOLD IT FROM POPPING UP WHILE DRIVING AND DROVE IMMEDIATELY TO A BODY SHOP. TBEY INSPECTED IT AND DETERMINED IT WAS HELD DOWN WITH BLACK EPOXY SIMILAR TO WHAT IS USED TO INSTALL GLASS SUCH AS WINDSHIELDS. THEY ADDED SOME EPOXY AND TAPED DOWN THE PIECE FOR ME. APPROXIMATELY ONE WEEK LATER I WAS TRAVELING ON THE SAME ROAD AT ABOUT 30MPH AND SUDDENLY ALL WITHIN LIKE 2 SECONDS HEARD LOUD WIND, THEN FLAPPING, THEN SAW THE ROOF PIECE FLY OFF SWING IN FRONT OFF WINDSHIELD IT WAS STILL ATTACHED TO A RUBBER GASKET, THEN UP IN THE AIR AND BACK DOWN AND SMACKED THE SIDE OF DRIVERS DOOR BEFORE BREAKING FREE AND FLYING DOWN THE ROAD BEHIND ME. LUCKILY IT DID NOT STRIKE ANY CARS OR PEOPLE AS IT BRIEFLY HELD ON TO THE GASKET ATTACHED. I IMMEDIATELY STOPPED AND WAS ABLE TO RETRIEVE IT, BROKEN INTO 2 PIECES. SOME ONLINE RESEARCH FOUND THIS HAS BEEN A VERY COMMON PROBLEM WITH MANY, MANY PEOPLE WHO POSTED ALL OVWR THE INTERNET ON FACEBOOK AND SEVERAL OTHER SITES. I THEN FOUND THE EXACT SAME PROBLEM, AND PART WAS RECALLED BY MERCEDES FOR 10S OF THOUSANDS IF CARS, BUT THE RECALL DID NOT INCLUDE MY YEAR (BUT DID INCLUDE MY MODEL FOR OTHER YEARS). THIS IS VERY OBVIOUSLY THE SAME EXACT PROBLEM AND SHOULD BE COVERED FOR ALL YEARS BY MERCEDES. I CALLED AND AFTER A LENGTHY PHONE CALL WITH MERCEDES BENZ I GOT NOWHERE. THE AGENT FOR MB REFUSED TO EVEN ADMIT IT WAS A RECALL, AND WAS RUDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414126April 27, 2021
STRUCTURE:BODY
THE REAR SUBFRAME RUSTED THROUGH RISKING THE CONTROL ARMS FROM DETACHING FROM THE FRAME. THIS COULD CAUSE THE CAR TO BE UNCONTROLLABLE WITH THE RIGHT, REAR WHEEL AND CONTROL ARM FROM DETACHING FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414150April 27, 2021
UNKNOWN OR OTHER
MERCEDES-BENZ HASN'T UPDATED THE RECALL ON MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414185April 27, 2021
FUEL/PROPULSION SYSTEM
STRONG SMELL OF FUEL AFTER FILLING UP GAS TANK 3/4 OR MORE FOR THE PAST 12MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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