Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11054275December 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SILVER STAR MERCEDES-BENZ, 3905 AUTO MALL DR, THOUSAND OAKS CA 91362) AND WAS INFORMED THAT THERE WAS NO FAILURE UNLESS THE SRS WARNING INDICATOR ILLUMINATED AND THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DIRECTED THE CONTACT TO THE LOCAL DEALER, IF THE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054032December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053831December 11, 2017
AIR BAGS
NO WRECK OR OTHER INCIDENT, BUT I HAVE BEEN NOTIFIED OF RECALL BY LETTER, BUT THE AIRBAGS HAVE NEVER BEEN REPAIRED. I NEVER RECEIVED ANOTHER LETTER STATING TO BRING MY VEHICLE IN. TK HOLDINGS, TAKATA CORPORATION ALSO SENT ME A NOTICE OF CHAPTER 11 FILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053857December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GARAGE ISLA VERDE (BALDORIOTY DE CASTRO KM 10.3, CAROLINA, PR 00979, PHONE: (787) 620-1313) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053814December 10, 2017
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
TAKATA RECALL SEATBELT ISSUES WARRANTY ITEMS /ELECTRICAL NO RESPONSE FROM DEALER AFTER REPEATED EMAILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053646December 9, 2017
AIR BAGS
MERCEDES DEALERSHIPS CONTINUE TO STATE THAT THEY ARE WAITING FOR MBUSA TO GIVE THEM THE REMEDY FOR THE AIRBAG REPLACEMENTS. NO SPECIFIC DATE OF INJURY, ARE THEY WAITING FOR AN INJURY TO OCCUR? TAKATA IS GOING BANKRUPT, THEIR WEBSITE PROVIDES A AIRBAG REPLACEMENT LINK WHICH SENDS US TO THE DEALERSHIPS WHOM REFUSE TO REPLACE THE AIRBAGS. THEY HAVE HAD THIS SAME EXCUSE EVER SINCE I LEARNED OF THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053438December 8, 2017
AIR BAGS, SEAT BELTS, STEERING
SRS LIGHT CAME ON OCTOBER 2017. I TOOK MY CAR TO MERCEDES OF SACRAMENTO . THE REPAIR TECH STATED THAT IT WASN'T THE AIRBAG. THE REPAIR TECH SAID THAT ITS IN THE STEERING COLUMN. I BELIEVE IT IS THE AIRBAG. I NEED THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053561December 8, 2017
AIR BAGS
TAMATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053574December 8, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE DRIVING, THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SOUTH MISSISSIPPI (11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE, MS 39540), BUT THE FAILURE COULD NOT BE DUPLICATED. DAYS LATER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO MERCEDES-BENZ OF SOUTH MISSISSIPPI, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WAS LIQUID GAS FORMED ON TOP OF THE FUEL PUMP AND A SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053000December 7, 2017
AIR BAGS
TAKATA RECALL - I KEEP CALLING THE LOCAL MERCEDES BENZ OF ALEXANDRIA AND MERCEDES BENZ USA, FOR OVER 1 YEAR AND A HALF, THEY KEEP TELLING ME THAT PARTS ARE AVAILABLE TO REPLACE THE EXISTING DRIVER AND PASSENGERS AIR BAGS. IT IS ALMOST 2 YEARS WITH THE RECALL AND STILL NO PARTS AVAILABLE TO CORRECT THE RECALL. I AM NOT COMFORTABLE DRIVING THE VEHICLE FEARING GETTING INJURED DO TO A MALFUNCTION. IT IS UNFAIR TO PUT DRIVERS AND PASSENGERS IN SUCH A GREAT RISK AND FEAR. ALSO, I HAVE ANOTHER 2012 GLK MERCEDES BENZ I AM UNABLE TO SELL SINCE THE RECALL WAS ISSUED, AS PURCHASERS TURN AWAY WHEN THEY LEARN OF THE RECALL. I AM ALREADY AT A LOSS ABOUT $4,000, IN CAR DEPRECIATION SITTING IN MY DRIVEWAY UNABLE TO SELL DO TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052450December 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WILMING TON LOCATED AT 3801 LANCSTER PIKE, WILMINGTON, DE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052579December 5, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE DRIVING 70 MPH, THE PANORAMIC SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92877) WHERE IT WAS DIAGNOSED THAT A ROCK SHATTERED THE SUN ROOF. THE CONTACT WAS ADVISED TO FILE A CLAIM WITH THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS PERFORMING A PRODUCT INVESTIGATION. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052606December 5, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCEDES BENZ C300. WHILE DRIVING 25 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END CRASH. THE CONTACT RECEIVED BURNS ON THE FACE FROM THE AIR BAG DEPLOYMENT, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS CONSIDERED A TOTAL LOSS AND WAS TOWED TO UPMAN'S TOWING YARD. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 63,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11052239December 4, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V62700 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052259December 4, 2017
AIR BAGS
TAKATA RECALL: WAS NOTIFIED OF THE RECALL IN AUGUST 2016. AS OF THIS DATE, NO ACTION HAS BEEN TAKEN ON THE PART OF THE MANUFACTURER OR DEALER TO ALLOW THIS ISSUE TO BE FIXED. AS OF THIS DATE, NO REPLACEMENT PARTS ARE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052272December 4, 2017
AIR BAGS
VEHICLE RECALLED FOR TAKATA PASSENGER-SIDE AIRBAGS IN JANUARY 2017. RECEIVED A NOTICE FROM MB IN MARCH 2017. AS OF 12/4/17 STILL NO REPLACEMENT PARTS AVAILABLE. WHAT IS TAKING SO LONG? ARE THEY AWAITING FOR MORE INJURIES AND LAW SUITS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052361December 4, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. WHILE DRIVING, THE CONTACT NOTICED A FUEL ODOR THROUGHOUT THE VEHICLE. THE CONTACT MENTIONED THAT THE FUEL ODOR BECAME EXTREMELY STRONG. THE CONTACT THEN NOTICED FUEL ON THE GROUND AND STATED THAT FUEL WAS VISIBLE EVERYWHERE WHEN THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ IN PALM SPRINGS WHERE THE CONTACT WAS ADVISED TO TAKE THE VEHICLE BACK TO W.I. SIMONSON MERCEDES-BENZ WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052364December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052062December 3, 2017
ENGINE
MY CAR CAUGHT ON FIRE. I AM NOT SURE EXACTLY WHAT CAUSED IT OR WHERE IT STARTED, BUT THERE WERE FLAMES COMING OUT BETWEEN THE TIRE AND THE DOOR FRAME. THE CAR WAS ON WHILE I WAS PARKED IN A DRIVEWAY. I RAN A REPORT ON MY VEHICLE AND THE TENSIONER HAD BEEN REPLACED BEFORE I PURCHASED IT AND ALSO AFTER I PURCHASED IT. I BELIEVE IT MAY HAVE SOMETHING TO DO WITH THE V-BELT TENSIONER AS IT WAS ALWAYS MAKING SCREECHING SOUNDS. I JUST WANT TO KNOW HOW TO HAVE MY CAR INVESTIGATED FOR THE CAUSE OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11051716December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF OXNARD, 1511 AUTO CENTER DR, OXNARD, CA 93036, (805) 665-3011) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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