Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11058170January 3, 2018
AIR BAGS
RECALL HAS BEEN ONE YEAR AND MANUFACTURER STILL HAS NO REMEDY. IF THE AIRBAG IS DEPLOYED THIS DEFECT "COULD RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE PASSENGERS CAUSING SERIOUS INJURY OR DEATH".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058341January 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. UPON INSPECTION, THE CONTACT FOUND THAT THE VEHICLE RETAINED EXCESSIVE WATER. THE VEHICLE WAS TAKEN TO BENZEL-BUNCH MOTOR CAR (28 GRAND AVE, ENGLEWOOD, NJ) WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S DRAINS WERE CLOGGED AND THEY WOULD NEED TO PERFORM A FLUSH TO REMOVE THE WATER AND REWIRE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058023January 2, 2018
AIR BAGS
TAKATA AIRBAG FRONT PASSENGER POSITION. WHILE THIS SAFETY RECALL HAS A VERY LOW PRIORITY,AND WHATS T HE ACTION BY OWNER FOR SAFETY OF PASSENGERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058107January 2, 2018
AIR BAGS
TAKATA RECALL JAN.2017 MERCEDES WAS AWARE OF PROBLEM WITH THE AIRBAGS. NOW PARTS ARE NOT AVAILABLE UNTIL DEC.31.2018. THIS IS A SAFETY ITEM WHICH COULD POSSIBLE CAUSE INJURY OR DEATH AND SHOULD BE CORRECTED WITHOUT FURTHER NOTICE. ONE SHOULD NOT BE EXPECTED TO DRIVE AN UNSAFE CAR FOR OVER TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057855January 1, 2018
SEATS
WHEN I BOUGHT MY CAR MY PASSENGER SEAT WAS RIPPED IN THE SEAM. I TOOK MY CAR TO MERCEDES DEALERSHIP AND THEY CONTACTED MERCEDES TO SEE IF THIS WOULD BE COVERED AND MERCEDES SAID NO'I HAD TO OF CLEANED MY SEATS WITH CLEANER TO WEAR OUT THE LEATHER. I FOR 1. HAD JUST BOUGHT THE CAR AND IT WAS A ONE OWNER BEFORE ME (LEASE) AND 2. I NEVER CLEAN MY SEATS WITH ANY CLEANER AND THE R.I.P. WAS RIGHT ON THE SEAM, SO THIS TO ME WAS A DEFECT IN THE SEAT FROM THE GET GO WITH MERCEDES. THE DEALERSHIP TOOK PHOTOS SO THOSE SHOULD BE ON FILE. THIS WAS DENIED AND I HAD TO PAY OUT OF MY OWN POCKET. SECONDLY, THE SAME THING HAPPENED TO THE DRIVER SEAT'THE EXACT SAME RIP. I HAD TO PAY TO HAVE THIS FIXED OUT OF MY OWN POCKET AS WELL. I FIND IT HARD TO BELIEVE TWO SEATS WITHIN 6 MONTHS OR SO RIP IN THE SEAMS AND MERCEDES DOESN'T THINK IT'S A DEFECT ON THEIR PART. I'VE OWNED SEVERAL MERCEDES AND THIS HAS NEVER HAPPENED BEFORE LET ALONG IT HAS NEVER HAPPENED TO ME WITH ANY OF MY CARS. I WOULD LIKE FOR YOU TO LOOK INTO THIS BECAUSE I WAS NOT ABLE TO GET THE MERCEDES MANUFACTURED SEATS PUT BACK IN BECAUSE THEY WERE SO EXPENSIVE. I THINK MERCEDES SHOULD PAY FOR MY SEATS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057864January 1, 2018
AIR BAGS
TAKATA RECALL I AM VERY CONCERNED AND SCARED TO BE DRIVING MY CAR. THIS RECALL HAS BEEN GOING ON FOR MONTHS AND NOTHING HAS BEEN DONE IN A TIMELY MANOR. THE FACT THAT THERE IS A WARNING THAT WHILE DRIVING WITH THIS MALFUNCTION MAY CAUSE SERIOUS INJURY OR POSSIBLY DEATH IS CONCERNING. I DO NOT FEEL SAFE DRIVING MY CAR ANYMORE AND WOULD LIKE A RENTAL CAR PROVIDED UNTIL THIS ISSUE IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057859January 1, 2018
AIR BAGS
IT HAS BEEN OVER 11 MONTHS SINCE NOTIFIED OF THE RECALL AND THE FIX IS STILL NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057894January 1, 2018
AIR BAGS
TAKATA RECALL THERE HAS BEEN AN OUTSTANDING RECALL ON MY VEHICLE SINCE 2016 WHICH STATES IF INVOLVED IN A CRASH METAL FRAGMENTS MAY COME THROUGH THE AIRBAG AND INFLICT SERIOUS BODILY INJURY ON THE DRIVER AND/OR THE PASSENGER. WHAT REMEDY DO I HAVE AS WE ARE NOW IN 2018 AND THIS HAS STILL YET TO BE FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057903January 1, 2018
ELECTRICAL SYSTEM
OUTSIDE TEMP 9 DEGREES CAR STARTS FINE AND I DRIVE TWO MILES TO PICK UP A CARRY OUT ORDER. AFTER SITTING 15 MINUTES IN FRONT OF THE RESTAURANT CAR WILL NOT START, NOT EVEN ATTEMPT TO CRANK. LIGHTS COME ON AND A MESSAGE POPS UP STATING "INOPERATIVE - CHECK MANUAL." I CALLED MB ASSISTANCE WHO DETERMINED IT WAS THE ESP SYSTEM THAT WAS INOPERATIVE AND OFFERED TO HAVE THE VEHICLE TOWED TO THE NEAREST DEALER. I TRIED TO START ONE MORE TIME AND THIS TIME THE VEHICLE STARTED RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057644December 30, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED NOTIFICATION IN OCTOBER 2017 TK HOLDINGS INC.'S CHAPTER 11 BANKRUPTCY. THIS WAS THE FIRST NOTIFICATION THAT I RECEIVED THAT MY 2014 MERCEDES C300 HAD A RECALL. THE MANUFACTURER AND DEALER NEVER PROVIDED ONE. I LOOKED UP ON-LINE REGARDING THE RECALL AND DISCOVERED MY CAR IS AFFECTED. I HAD SCHEDULED SERVICES AT THE DENVER MERCEDES DEALERSHIP ON 12/28/17 AND TOOK IN THE DOCUMENTATION I HAD RECEIVED/DISCOVERED ON-LINE AND ASKED MY SERVICE REP ABOUT IT. HE TOLD ME THAT I NEEDED TO GO ON-LINE AND REGISTER. THAT WAS IT. IF MY CAR HAS BEEN RECALLED FOR A SAFETY REASON I CERTAINLY DESERVE MORE OF AN EXPLANATION THAN BEING TOLD TO GO REGISTER ON-LINE. WHEN WILL THE DEFECT BE RECTIFIED AND WHEN WILL THE MANUFACTURER/DEALER CORRECT THE DEFECT SO THAT I AM NOT IN DANGER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057295December 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF RICHMOND AT (804) 755-9300 (8225 W. BROAD ST., HENRICO, VA 23294) AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057090December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V08100 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER: MERCEDES-BENZ OF CALDWELL 1230 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, PHONE NUMBER: (973) 227-3600 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS ALERTING THAT THEY HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056730December 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056762December 27, 2017
ENGINE
WHEN STARTING UP THE VEHICLE MAKE A TERRIBLE NOISE THAT LAST FOR 3-4 SECONDS BEFORE IT GOES AWAY. THE VEHICLE WAS VERIFIED BY A MERCEDES TECHNICIAN AND THE DIAGNOSTICS CAME BACK STATING AN ISSUE WITH THE "CAMSHAFT ADJUSTERS (INTERNAL FAULT)". I WAS TOLD THIS CONDITION WILL GET WORSE AND FINALLY ENGINE WILL STALL AND MAJOR DAMAGES WILL HAPPEN. WORST SCENARIO COULD PRODUCE BENT VALVES AND WILL REQUIRE A MAJOR ENGINE OVERHAUL WITH JUST 48,304 MILES ON IT. APPARENTLY, C250S ARE HAVING THIS ISSUE AND CUSTOMER ARE PAYING THE CONSEQUENCES FOR A DEFECTIVE PRODUCT. BY THE WAY, ENGINE HAS BEEN PERFECTLY MAINTAINED WITH MOBIL 1 (OW-40) AND ORIGINAL FILTER EVERY 5,000 MILES INSTEAD OF THE 10,000 MILES INTERVAL RECOMMENDED BY THE MANUFACTURER. THIS CONDITION COULD LEAD TO A MAJOR FAILURE WHILE DRIVING THE VEHICLE THAT COULD END UP INTO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056780December 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BUCKHEAD OF BUCKHEAD, GEORGIA DEALER WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056881December 27, 2017
AIR BAGS
NO RESOLUTION SINCE JANUARY 2017, I AM AN ACTIVE DUTY SOLDIER OFTEN AFRAID TO CONTINUE DRIVING FOR FEAR OF FAULTY AIRBAG AND THE AFTERMATH OF BODILY INJURY THAT COULD POTENTIALLY OCCUR TO ME AND OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056545December 26, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056561December 26, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
STEERING WHEEL SPRING GROUNDING PROBLEM CAN ACCIDENTALLY DEPLOY AIRBAG. RECALLED IN OCT 2017 BUT I'M TOLD PARTS WILL NOT BE AVAILABLE UNTIL MAY 2018. THIS IS AN UNREASONABLY LONG TIME. I WENT TO TRADE-IN THIS CAR TO PURCHASE A NEW ONE AND WAS TOLD THAT NO DEALER CAN SELL A CAR WITH A PENDING SAFETY RECALL EXCEPT "AS IS" THROUGH AN AUTO AUCTION, WHICH LOWERS THE VALUE OF MY CAR BY OVER $2,000 VERSUS A NORMAL DEALER TRADE. HOW DO I RECOVER THIS LOSS WITHOUT SUING MERCEDES? ARE THERE ANY GOVERNMENT REMEDIES OTHER THAN PRIVATE LAWSUIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056338December 25, 2017
STRUCTURE:BODY
I AM WRITING YOU REGARDING A SERIOUS AND POTENTIAL LIFE THREATENING SAFETY HAZARD THAT HAS BEEN IGNORED BY MERCEDES-BENZ. CLEARLY THIS IS NOT AN ISOLATED PROBLEM AS I HAVE FOUND THIS ISSUE HAS PLAGUED MANY OTHER MERCEDES DRIVERS ON THE INTERNET. ON 1 OCTOBER 2017, THE INSIDE PASSENGER DOOR HANDLE MALFUNCTIONED AND WOULD NOT OPEN THE DOOR. (SEE ATTACHED PHOTO). THE PASSENGER DOOR CAN NOW ONLY BE OPENED FROM THE OUTSIDE. WHEN TAKEN TO THE LOCAL MERCEDES OF ARROWHEAD DEALER IN PEORIA, AZ, IT WAS DETERMINED THAT THE ENTIRE DOOR PANEL MUST BE REPLACED, NEEDS TO BE MANUFACTURED AND WOULD NOT BE AVAILABLE UNTIL NOV 2017, THEN DEC 2017 AND NOW FEB 2018. THE INABILITY TO OPEN THE PASSENGER DOOR PRESENTS A GRAVE SAFETY HAZARD BECAUSE IF THE CAR IS IN A ACCIDENT WHERE THE DRIVER DOOR IS DISABLED BOTH THE PASSENGER AND DRIVER CANNOT ESCAPE FROM THE VEHICLE. THEREFORE, MERCEDES SHOULD HAVE PLACED THIS MODEL ON THE RECALL LIST WHICH IT DID NOT AND THE LOCAL MERCEDES DEALER SAID I AM NOT ALONE WITH THIS ENGINEERING MALFUNCTION IN THIS MODEL YEAR AND PERHAPS OTHERS. THE LENGTH OF TIME TO CORRECT THIS ENGINEERING DEFECT IS UNACCEPTABLE AND THIS SITUATION REQUIRES AN IMMEDIATE AND CONCERTED INVESTIGATION BECAUSE IT PRESENTS A POTENTIAL LIFE THREATENING SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056357December 25, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A LETTER ON 5/2016 AND STILL HAVE NO INFORMATION ON WHEN THIS WILL BE REMEDIED. I AM GETTING UPSET AND WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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