Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11173261January 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NEW COUNTRY MOTOR CARS, INC, 1 WESTON ST, HARTFORD, CT 06120, (860)-278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173322January 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) IN JANUARY OF 2016. AFTER CONTACTING MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173090January 30, 2019
STRUCTURE:BODY, SUSPENSION
I WAS DRIVING MY 2010 C300, 99,000 MILES AT APPROXIMATELY 40 MPH WHEN I EXPERIENCED A NEARLY FATAL COLLISION. WHEN I APPLIED THE BRAKES, I EXPERIENCED A FAILURE OF THE REAR CROSS-MEMBER SUBFRAME WHICH CAUSED THE REAR LEFT WHEEL TO DEVIATE IN A SUCH A WAY THAT CAUSED THE REAR OF THE VEHICLE TO FISHTAIL. I HAD TO FIGHT TO REGAIN CONTROL OF THE VEHICLE AND AVOID A HEAD-ON COLLISION. I DROVE THE VEHICLE TO A NEARBY MECHANIC WHO POINTED TO A BREAK IN THE SUB-FRAME WHERE THE REAR-LEFT TIRE SUSPENSION COMPONENTS ATTACHED TO THE REST OF THE CAR. THE BREAK APPEARS TO HAVE MANIFESTED WHERE THE SHEET METAL COMPONENTS WERE WELDED TO FORM A BRACKET IN THE SUBFRAME. I LIVE IN A STATE WHERE ANNUAL SAFETY INSPECTIONS ARE CARRIED OUT AND THE VEHICLE HAS PASSED SUCH INSPECTIONS WITH NO PAST INDICATORS OF RUST. THE SAFETY INSPECTION FOCUSES ON THE STRUCTURAL INTEGRITY OF COMPONENTS SUCH AS SUSPENSION AND FRAME. THE MOST RECENT STATE SAFETY INSPECTION WAS CARRIED OUT ON SEPTEMBER 2018, AT 97,000. FURTHERMORE, AT 90,663 MILES, MERCEDES-BENZ DEALER CONDUCTED A THOROUGH INSPECTION OF THE VEHICLE AND DID NOT NOTICE ANY ISSUES WITH THE SUBFRAME, SUSPENSION, OR ANY OTHER COMPONENTS OF THE VEHICLE. NEAR-FATAL, CATASTROPHIC FAILURES SHOULD NOT TAKE PLACE ON A MODERN LUXURY CAR THAT IS LESS THAN 10 YEARS OLD, UNLESS THERE IS A MANUFACTURING DEFECT. HOWEVER, MERCEDES-BENZ USA REFUSED TO CONSIDER A MANUFACTURING DEFECT AND MADE THE DETERMINATION WITHOUT REVIEWING PHOTOS OF THE STRUCTURAL BRAKE. NOTE THAT BASED ON MY RESEARCH, NHTSA ID NUMBERS 10504684 AND 11023618 SPEAK TO SIMILAR RUST ISSUES TO THE SUB-FRAME. PLEASE INVESTIGATE AND LAUNCH THE RECALL CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173115January 30, 2019
AIR BAGS
TAKATA RECALL. SEVERAL YEARS AGO I WAS INFORMED THAT MY MB VEHICLE WAS INCLUDED IN THE CARS IMPACTED WITH FAULTY TAKATA AIRBAGS FOR BOTH DRIVER AND PASSENGER. I JUST CALLED MBUSA AND WAS TOLD THEY DO NOT HAVE ANY UPDATED INFORMATION AS TO WHEN SAFE AIRBAGS WILL BE INSTALLED IN MY CAR. THIS IS UNACCEPTABLE NOW THAT I HAVE TO DRIVE IN FEAR FOR THE LAST COUPLE OF YEARS...AND NO ONE KNOWS FOR HOW MUCH LONGER. I WANT A MB LOANER CAR, FREE OF CHARGE TO ME...TO DRIVE UNTIL THE TIME THAT MY AIRBAG RECALL IS CORRECTED. AND I WOULD LIKE THAT CORRECTION TO OCCUR QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173175January 30, 2019
STEERING
VEHICLE SHOULD NOT START. WAS LEFT STRANDED. DIAGNOSTICS RETURNED ESL FAILURE. MULTIPLE COMPLAINTS ABOUT THIS PROBLEM FROM OTHER CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172855January 29, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS INVOLVED IN AN HEAD ON COLLISION. THE DRIVER'S AIR BAG DEPLOYED, BUT NOT TO FULL CAPACITY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11172633January 28, 2019
ELECTRICAL SYSTEM
REAR TAIL LAMP ELECTRIC HARNESS MELTED. SPECIFICALLY THE BROWN WIRE. THIS ALSO MELTED THE TERMINAL LEADING TO A FIRE HAZARD AND THE LIGHTS NOT WORKING. THIS IS AFTER THE LIGHTS WERE "FIXED" FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172381January 27, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY RIGHT TAIL LIGHT KEEPS DIMMING AND GOING BACK BRIGHT. I THOUGHT I NEEDED A BULB BUT BUT IT GAVE ME A MESSAGE TODAY FOR EVERYTHING ON THE RIGHT SIDE BUT THEN THE MESSAGE WENT AWAY. LAST NIGHT SOMEONE TOLD ME THE RIGHT LIGHT WAS DIM THEN IT GOT BRIGHTER. I'VE BEEN SMELLING A FAINT BURNING SMELL BUT TODAY IT WAS KIND OF LOUD. I CHECKED AND IT LOOKS LIKE THE PLASTIC AND WIRE IS MELTING ON RTE RIGHT TAIL LIGHT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172295January 26, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172111January 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (MERCEDES-BENZ OF CALABASAS, 24181 CALABASAS RD, CALABASAS, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171888January 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002, (856) 663-3200) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BECAUSE THE SRS WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172015January 24, 2019
AIR BAGS
HELLO, MY INSURANCE COMPANY HAS NOTIFIED ME THAT THEY WILL BE REMOVING MY VEHICLE FROM MY POLICY AS IT CANNOT BE REGISTERED IN CANADA DUE TO THIS OUTSTANDING RECALL. I WAS NOTIFIED OF THIS RECALL ABOUT 1 YEAR AGO AND PARTS ARE STILL NOT AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG ARE PEOPLE SUPPOSED TO WAIT TO HAVE A NECESSARY RECALL FOXED? NOT TO MENTION UNSAFE! I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR 8 MONTHS DUE TO THIS RECALL. THIS IS VERY DISHEARTENING AND UNRELIABLE OF MERCEDES BENZ. I HAVE CONTACTED HE COMPANY MANY TIMES AND THEY NEVER HAVE AN ANSWER OF WHEN IT IS READY AND KEEP CHANGING THE DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171648January 23, 2019
AIR BAGS
TAKATA INFLATOR : THE MANUFACTURER HAS NEVER REMEDIED THE TAKATA INFLATOR RECALL DEFECT SINCE FEB 2016 WHEN THE RECALL WAS ANNOUNCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171183January 21, 2019
STRUCTURE:BODY
EXPLODING PANORAMIC ROOF. ON JANUARY 18, 2019, TWO HOURS INTO DRIVING FROM NEW YORK TO CANADA FOR A FAMILY VACATION, WITHOUT ANY WARNING AND FOR NO APPARENT REASON THE PANORAMIC ROOF TO OUR 2015 MERCEDES BENZ C300 4MATIC SUDDENLY AND VIOLENTLY EXPLODED. AT THE TIME OF THE OCCURRENCE THE HIGHWAY ROAD (I84E)WAS STRAIGHT, SMOOTH AND WE WERE AT CRUISING SPEED (60MPH), NO CARS ANYWHERE NEAR US IN FRONT OR FROM THE REAR. THE EXPLOSION SOUNDED AS IF A BOMB HAD GONE OFF OR IF WE HAD BEEN SHOT. TINY GLASS PARTICLES SPRAYED MY ENTIRE FAMILY INCLUDING MY WIFE, 2 DAUGHTER (12,15) AND OUR PUPPY. LUCKILY THE SUNSHADE COVERING UNDERNEATH THE GLASS ROOF CAUGHT THE LARGER PIECES OF BROKEN GLASS. AFTER MAKING SURE THE FAMILY WAS NOT INJURED I MANAGED TO FIND A LARGE PIECE OF CARDBOARD THAT I DUCT TAPE TO THE ROOF AND SLOWLY MADE OUR WAY BACK HOME, ENDING OUR TRIP. UPON ARRIVING HOME I DID LOTS OF RESEARCH AND TO MY SURPRISE FOUND THAT EXPLODING PANORAMIC ROOFS WAS MORE COMMON THAN I HAD EVER THOUGHT WITH MANY OWNERS GONE THROUGH THE EXACT SITUATION AS I. YET, MERCEDES REFUSES TO ACKNOWLEDGE THIS ISSUE AND PRESENTLY DOES NOT HAVE A RECALL ON THEIR PROBLEM. TO ADD INSULT TO INJURY WHEN I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR A REPAIR, THE SERVICE ADVISOR ACTED AS IF THIS WAS NO BIG DEAL AND ALSO THAT HE HAS NEVER SEEN THIS ISSUE IN HIS 34 YEARS OF BEING THERE. I CAN ONLY ASSUME THAT THIS IS A FALSE STATEMENT SINCE THE VALLET PERSON WHO TOOK MY CAR SAID HE HAS SEEN IT ON QUITE A FEW OCCASION. MERCEDES BENZ OF NORTH AMERICA NEEDS TO ADDRESS THIS SITUATION BEFORE IT BECOMES A FATAL MISHAP. THE SOUND AND GLASS DEBRIS COULD HAVE EASILY DISTRACTED ME ENOUGH FOR ME TO LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. LUCKILY NO ONE WAS NEAR OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171194January 21, 2019
WHEELS
I HAVE OWNED THE CAR FOR ABOUT 14 MONTHS AND DRIVEN JUST OVER 10,000 MILES DURING THAT TIME. I HAVE NOW HAD MY FIFTH FLAT OR DAMAGED FRONT TIRE SINCE OWNERSHIP OCCURRING ON BOTH DRIVER SIDE AND PASSENGER SIDE. THE DEALER REPLACES THE TIRE, WITH THE OEM REPLACEMENT, FIRST AT MY COST OF AROUND $400 EACH AND THEN EACH SUBSEQUENT TIME FOR $35 UNDER THE INCLUDED ROAD HAZARD WARRANTY. I HAVE CONTACTED THE DEALER AND MBUSA ABOUT THIS REOCCURING ISSUE WHICH THEY STATE IS NOT UNDER RECALL AND IS AN ISSUE WITH THE TIRE MANUFACTURER. HOWEVER, I FAIL TO SEE HOW THEY ARE NOT RESPONSIBLE BECAUSE THEY CHOSE THE OEM TIRE SUPPLIER. IN EVERY CASE EXCEPT ONE, THE TIRE ISSUE WAS CAUSED BY A RELATIVELY SHALLOW POT HOLE OR PAVEMENT DEFECT. THE ONE EXCEPTION WAS WHEN I CAME IN CONTACT WITH A MORE SUBSTANTIAL POT HOLE AT NIGHT (I DIDN'T SEE IT) AND THE TIRE BLEW OUT COMPLETELY AND I HAD TO ABANDON THE CAR OVERNIGHT UNTIL THE DEALER COULD TOW IT THE NEXT DAY. ONE TIME, THE CAR WAS TRAVELING AT HIGHWAY SPEEDS, BUT OTHER TIMES IT WAS ON BACK ROADS AT SPEEDS OF NO MORE THAN 35-40 MPH. THE TIRES ARE RUN FLAT TIRES AND THE CAR HAS NO SPARE SO I AM RELUCTANT TO DRIVE AT NIGHT AND DEFINITELY CANNOT TAKE ON ANY TRIPS FOR FEAR OF GETTING STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171258January 21, 2019
ENGINE
TAKATA RECALL. HORRIBLE NOISE COMING FROM ENGINE. SCARED IT IS THE DREADED CAMSHAFT AND TIMING CHAIN COMBO. IT IS RIDICULOUS THIS HAS YET TO BE RECALLED BY MERCEDES. NOT SAFE AS THE CAR CAN LEAVE YOU STRANDED WITHOUT NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171009January 20, 2019
FUEL/PROPULSION SYSTEM
THERE'S A CONSTANT GAS SMELL IN MY CAR. THE DEALERSHIP CLAIMED IT WAS A LEAK TWICE, BUT THAT CAN'T BE THE PROBLEM BECAUSE IT STILL CARRIES THE SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171103January 20, 2019
AIR BAGS
"TAKATA RECALL" JAN 2017 RECALL STILL NO FIX 2 YEARS LATER. HELD HOSTAGE DUE TO CAN'T SELL CAR LIKE THIS PAYING ON LOAN $368 MO TRIED TO PUT INSURANCE ON STORED CAR PLAN BECAUSE IT IS UNSAFE AS IS. WE NEED THE FRONT PASSENGER SEAT DUE TO SIZE OF FAMILY ETC. THIS IS RIDICULOUS!!! TWO YEARS MERCEDES SAYS NO PARTS. WHAT CAN WE DO???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170884January 19, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
2014 MERCEDES C 250 1) SMELLS OF STRONG FUEL FUMES INSIDE AND OUTSIDE OF VEHICLE 2) STALLS WHEN ATTEMPTING TO PASS VEHICLES OR ACCELERATE SOMETIMES 3) RED PAINTING HAS CLEAR COAT FINISH PEELING 4) CAR SMELLS LIKE SPOILED MILK / MILDEW DURING SUMMER MONTHS WHEN AIR CONDITIONER IS STARTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170895January 19, 2019
AIR BAGS
PLEASE BE ADVISED I ORIGINALLY RECEIVED A NOTICE BY LETTER FROM MERCEDES BENZ IN 03/2017. NO REMEDY REGARDING THE RECALL HAS BEEN PROVIDED. HOW CAN I PROMPT THE RESOLUTION OF THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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