Mazda Mazda5 Complaints

412 consumer complaints on file.

#10722224May 29, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2008 MAZDA 5. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER HEARD A BANG SOUND NEAR THE FRONT END OF THE VEHICLE AND PULLED OVER TO THE SIDE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED FLAMES UNDER THE HOOD. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT DID NOT KNOW THE CAUSE OF THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE TOW COMPANY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10711868April 21, 2015
SEAT BELTS
WE WERE PARKED AT THE LOCAL SHOPPING CENTER WHEN MY 8 YR. OLD SON WENT TO UNBUCKLE HIS SEAT BELT AND THE ENTIRE THING FELL APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711819April 20, 2015
TIRES, STRUCTURE
AFTER PURCHASING THE VEHICLE I NOTICED FROM DAY ONE, THERE WAS SOMETHING WRONG IN THE REAR TIRES FOR BRAKE ASSEMBLY. EACH TIME I'D VISIT THE SHOP I WAS TOLD EVERYTHING WAS FINE. I BELIEVE SOMEWHERE AROUND 12,000 MILES I NOTICED THE TIRES WERE GETTING BALD. THEY CHECK THE ALIGNMENTS SHORTLY AFTER THE CAR WAS PURCHASED AND SAID EVERYTHING WAS FINE. LATER I HAD ANOTHER ALIGNMENT DONE BECAUSE THE VEHICLE SEEM TO PULL MORE TO THE LEFT. THEY SAID IT WAS A LITTLE BIT OUT OF ALIGNMENT BUT EVERYTHING WAS OKAY. WHEN I QUESTIONED HIM ON THE TIRES WHICH BY THE WAY I HAD TO REPLACE ONE WHILE ON THE TRIP. THEIR REPLY WITH THE SAME THESE ARE CHEAP TIRES PUT ON BY THE MANUFACTURER AND SHOULD NOT LAST ANYMORE 12,000 MILES. AFTER GETTING NOWHERE I FINALLY WENT TO TIRE KINGDOM AND REPLACED ALL FOUR TIRES AT MY COST. I FELT THE DEALER SHOULD HAVE CONTACTED THE MANUFACTURER AND SEE IF THIS COULD'VE BEEN RESOLVED. NO LUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703728April 4, 2015
ENGINE
THROW A ROD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693186March 10, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF EXPLODED WHILE DRIVING TO WORK THIS MORNING. IT MADE A LOUD POP AND THEN I COULD HEAR THE GLASS SHATTERING. IT HAS STAYED IN TACT BUT IS SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693063March 9, 2015
STEERING
TL*THE CONTACT OWNS A 2006 MAZDA MAZDA5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AFTER THE STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,224.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691721March 3, 2015
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE REAR SLIDE DOOR WOULD NOT STAY CLOSE. HAPPENED TWICE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691521March 2, 2015
ENGINE, SERVICE BRAKES
I WAS DRIVING AND BRAKE SLOWLY AND THE ENGINE JUST SHUT OFF ON ME. I WAS ABLE TO START THE CAR AGAIN. THERE IS NOT A WARNING AT ALL BUT JUST STOP ANYTIME THAT IT WANT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690889February 26, 2015
TIRES, TIRES:SIDEWALL
IN LESS THAN 12 MONTHS, WE HAVE HAD 2 "CONTINENTAL PURECONTACT WITH ECOPLUS TECHNOLOGY" TIRES FAIL IN SPECTACULAR FASHION. BOTH TIRES HAD NEARLY RIPPED IN HALF FROM SIDEWALL TO SIDEWALL WHILE DRIVING. 1 OF THE TIRES DID SO AFTER HITTING A POTHOLE, WHILE THE OTHER DID SO WHILE AT OVER 50 MPH AND NO VISIBLE DEBRIS/POTHOLES AROUND. TIRES WERE INFLATED TO AROUND 32 PSI, AND WERE BETWEEN 1 AND 2 YEARS OLD WITH 80% OF TREAD REMAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672636January 15, 2015
ELECTRICAL SYSTEM, STEERING
THIS IS WHAT IS GOING ON WITH MY CAR. I ALMOST HAD AN ACCIDENT BECAUSE OF THE POWER STEERING ASSIST IS SUDDENLY LOST BY REDUCING MY ABILITY TO STEER THE VEHICLE. MAZDA SAID THERE WAS NO RECALL ON MY CAR SO THEY CANT HELP ME. MAZDA IS RECALLING CERTAIN MODEL YEAR 2007-2009 MAZDA3 AND MAZDA5 VEHICLES MANUFACTURED FROM APRIL 2, 2007 THROUGH NOVEMBER 30, 2008. THESE VEHICLES MAY HAVE A CONDITION IN WHICH A SUDDEN LOSS OF POWER STEERING ASSIST COULD OCCUR AT ANY TIME WHILE DRIVING THE VEHICLE. CONSEQUENCE: POWER STEERING ASSIST IS SUDDENLY LOST REDUCING THE DRIVER'S ABILITY TO STEER THE VEHICLE AS TYPICALLY EXPECTED, AND INCREASING THE RISK OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672373January 14, 2015
LATCHES/LOCKS/LINKAGES
ALL CAR LOCKS AND DOORS WERE INACCESSIBLE DUE TO CONDENSATION AND FREEZING. SPOUSE AND CHILD WERE UNABLE TO ENTER CAR IN FREEZING TEMPERATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671511January 9, 2015
WHEELS, TIRES
THE TIRE PRESSURE SENSOR ILLUMINATED AND I CHECKED TO SEE IF THE TIRE WAS FLAT. IT WAS NOT. I DROVE TO A FILLING STATION TO TOP OFF THE PRESSURE AND AS I WAS DRIVING AWAY FROM THE AIR PUMP THE VALVE STEM TO THE REAR DRIVER SIDE TIRE BROKE AND THE TIRE DEFLATED INSTANTLY. THE VALVE STEM WAS CORRODED. APPARENTLY IT WAS INITIALLY CRACKED SLIGHTLY CAUSING THE TIRE TO FIRST LOSE AIR SLOWLY. THEN, UPON MANIPULATION FROM THE PUMP FITTING, THE STEM WAS FURTHER DAMAGED CAUSING THE STEM TO BREAK OFF. I DID HAVE THIS HAPPEN ONCE BEFORE. THE EXPLANATION FROM A SERVICE STATION WAS THE SAME. IN THIS MODEL THE VALVE STEM AND PRESSURE SENSOR IS A SINGLE ASSEMBLY SO WHEN THE TIRE IS CHANGED THE VALVE STEM IS NOT CHANGED EVEN IF IT IS OLD AND SHOWING SIGNS OF AGING. OTHERWISE THE COST OF REPLACING A TIRE WOULD BE NEARLY DOUBLED. THE SENSOR ITSELF WILL LAST MUCH LONGER THAN ITS VALVE STEM. CONSEQUENTLY, THE STEMS DO EVENTUALLY CORRODE AND BREAK OFF AT INCONVENIENT, POSSIBLY DANGEROUS, TIMES. THE SERVICE STATIONS SAY THIS IS COMMON FOR THIS VINTAGE OF MAZDA. THE SERVICE REP SAID MINE WAS THE SECOND THEY REPAIRED ON THE VERY SAME DAY! AS I SAID, THIS HAPPENED ONCE BEFORE WHEN A STEM BROKE OFF AS I WAS BACKING OUT OF MY HOME PARKING SPOT. A COUPLE OF DAYS BEFORE THE THIS REPORTED EVENT, I TOOK A LONG ROAD TRIP AND A SUDDEN DEFLATION LIKE THIS COULD HAVE HAPPENED AT HIGHWAY SPEED. IT WOULD HAVE BEEN TRAGIC! I HAVE CHECKED ON-LINE AND HAVE FOUND MANY IDENTICAL COMPLAINTS. IF IT HAS NOT BEEN REPORTED TO NHTSA BEFORE NOW, I AM QUITE AMAZED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669688January 2, 2015
ENGINE AND ENGINE COOLING
MY CHECK ENGINE LIGHT WHEN ON AND I WENT TO THE DEALER AND THEY SAID MY EVAPORATIVE EMISSION SYSTEM LEAK DETECTION PUMP (PART# AJ51-18-581A) NEEDED TO BE REPLACED. THIS HAPPENED AGAIN AND AGAIN; I REPLACED IT A TOTAL OF 3 TIMES IN LESS THAN 5 YEARS. FIRST TIME WAS IN 11/21/2011, THEN AGAIN ON 7/31/2013 AND AGAIN ON 1/2/2015. THERE IS AN OBVIOUS DEFECTIVE IN CRAFTMENSHIP IF I HAD TO CHANGE THE PART 3 TIMES IN LESS THAN 5 YEARS. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661587December 2, 2014
SERVICE BRAKES
THE EMERGENCY BRAKES OF MAZDA 5 DO NOT WORK. MY CAR SLID OFF WHILE PARKED AND CRASHED AGAINST A MAILBOX. BOTH CAR AND MAILBOX WERE DAMAGED. MAZDA CLAIMS IT IS NOT RESPONSIBLE AS IT STATES IN ITS MANUAL THAT YOU NEED TO ALWAYS LEAVE THE CAR ON GEAR WHEN YOU PARK EVEN ON A FLAT LANDSCAPE. HOWEVER (1) SHOULDN'T THE EMERGENCY BRAKE STILL WORK AND (2) DOESN'T LEAVING THE CAR ON GEAR WHEN YOU PARK DAMAGE QUICKER THE GEAR BOX AND BRAKES? OTHER MAZDA 5 CAR OWNERS ALSO COMPLAIN THAT THEY REALLY HAVE TO PULL HARD TWICE OR THREE TIMES ON THE EMERGENCY BRAKES SO THAT IS STOPS CLICKING. THIS IS A SAFETY ISSUE AND MAZDA 5 CARS SHOULD BE RECALLED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10658629November 17, 2014
STRUCTURE:BODY:DOOR
ON MULTIPLE OCCASIONS NOW WHEN WATER GETS INTO THE DOOR (CAR WASH, MELTED SNOW, ETC.) AND THEN TEMPERATURE DROPS, ICE INSIDE THE LATCH MECHANISM PREVENTS THE DOOR FROM LATCHING PROPERLY. THE DOOR WILL ONLY RELATCH WHEN THE ICE IS MELTED, OTHERWISE IT WILL CLOSE MOST OF THE WAY BUT THE DOOR AJAR LIGHT REMAINS ON SINCE IT IS NOT PROPERLY LATCHED. THERE HAVE BEEN TIMES WHERE THE LIGHT GOES OFF AND WE THINK IT IS PROPERLY LATCHED ONLY TO SEE THE LIGHT COME BACK ON AGAIN WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653965November 10, 2014
STEERING
MAZDA WILL NOT INCLUDE MY VEHICLE IN THIS RECALL BELOW BECAUSE IT WAS MFR 07/2006 AND SOLD AS A 2007: 2010-08-13 (PUBLISHED BY NHTSA ON 2010-08-13) RECALL SUMMARY: MAZDA IS RECALLING CERTAIN MODEL YEAR 2007-2009 MAZDA3 AND MAZDA5 VEHICLES MANUFACTURED FROM APRIL 2, 2007 THROUGH NOVEMBER 30, 2008. THESE VEHICLES MAY HAVE A CONDITION IN WHICH A SUDDEN LOSS OF POWER STEERING ASSIST COULD OCCUR AT ANY TIME WHILE DRIVING THE VEHICLE.HAZARD: POWER STEERING ASSIST IS SUDDENLY LOST REDUCING THE DRIVER'S ABILITY TO STEER THE VEHICLE AS TYPICALLY EXPECTED, AND INCREASING THE RISK OF A CRASH.REMEDY:MAZDA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE POWER STEERING PUMP AND LINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 15, 2010. OWNERS MAY CONTACT MAZDA CUSTOMER ASSISTANCE CENTER AT 1-800-222-5500. ADDITIONAL INFO: OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV . NHTSA SOURCE: HTTP://WWW-ODI.NHTSA.DOT.GOV/RECALLS/RECALLRESULTS.CFM?START=1&SEARCHTYPE=QUICKSEARCH&RCL_ID=10V374000 MAZDA IS RECALLING 2007 THROUGH 2009 MODEL-YEAR MAZDA3 AND MAZDA5 MODELS FOR AN ISSUE WITH THE POWER-STEERING SYSTEM. THE RECALL FOLLOWS AN INVESTIGATION FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA), LOOKING INTO POWER-STEERING SYSTEM FAILURES IN THE 2007-2009 MAZDA3. ALTOGETHER, 33 COMPLAINTS WERE RECEIVED AND THREE CRASHES WERE ATTRIBUTED TO THE ISSUE. THE RECALL AFFECTS ABOUT 300,000 NORTH AMERICAN VEHICLES ALTOGETHER, INCLUDING SOME 2007 MODELS, ALL 2008 MODELS, AND MOST 2009 MODELS OF THE MAZDA3 AND MAZDA5. A MAZDA SOURCE TOLD THE PUBLICATION THAT RUST CONTAMINATION IN THE VEHICLES' HYDRAULIC STEERING SYSTEM CAN CAUSE THE PUMP TO OVERHEAT AND SHUT DOWN, SOMETIMES TEMPORARILY. A SERVICE BULLETIN HAS ALREADY BEEN OUT FOR MORE THAN A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653224November 6, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL, SERVICE BRAKES
GAS PEDAL IS TOO CLOSE TO THE BRAKE PEDAL. I OFTEN HAVE ACCELERATED DEPRESSING THE WRONG PEDAL DUE TO THE EXTREME CLOSE PROXIMITY. WHILE PULLING UP TO THE GARAGE HIT THE GAS PEDAL INSTEAD OF THE BREAKS AND CAUSED BOTH VEHICLE AND GARAGE DAMAGE. I HAVE THOUGHT TO COMPLAIN ABOUT THIS MANY TIMES. THE FRONT END OF THE VEHICLE WAS DAMAGED AND THE GARAGE MASONRY HAS BRICKS AND BLOCK WORK DAMAGE. TWO OF MY WHEELS HAVE BEEN WARPED. I HAVE ONLY A MEDIUM FOOT SIZE 10. THIS IS DANGEROUS FOR ANYONE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10651283October 30, 2014
EQUIPMENT, CHILD SEAT, STRUCTURE
I OWN A 2006 MAZDA5 AND THE SEATBELT BASE CONNECTOR FELL APART, LITERALLY COLLAPSED AND ALL THE PIECES OF HARD PLASTIC CAME OFF LEAVING AN UNLATCHABLE METAL PLATE. I CANNOT AFFORD TO FIX THE THING BECAUSE IT IS TOO EXPENSIVE FOR MY SINGLE MOM FIXED BUDGET OF 3 KIDS AND NO WORK BECAUSE I ATTEND SCHOOL FULL TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643790October 10, 2014
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
I WAS DRIVING HOME AFTER DROPPING MY THREE CHILDREN OFF AT SCHOOL. THE ROAD THAT I LIVE ON IS WOODLAKE PKWY AND THE SPEED LIMIT IS FOURTY-FIVE MPH. A LADY IN A CAR PULLED OUT IN FRONT OF ME FROM A SUBDIVISION ON MY RIGHT, SHE WAS HEADED IN MY OPPOSITE DIRECTION. I HIT HER AS I ATTEMPTED TO SWERVE AND MISS HER ONLY PROJECTING ME FURTHER AND FASTER TO MY LEFT WHERE THERE WERE TWO SETS OF TREES AND BUSHES. AFTER THE INITIAL COLLISION I THEN FOUGHT MY WAY THROUGH TREES REALIZING I HAD NO BRAKES I SLAMMED DOWN THE BRAKES AND LANDED ON SOME TREE STUBS 150 FT AWAY FROM THE CRASH SITE. MY AIRBAGS NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10643803October 10, 2014
PARKING BRAKE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 MAZDA 5. WHILE PARKED WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE. THE FAILURE OCCURRED TWICE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. ..UPDATED 11/18/14 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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