Mazda Mazda5 Complaints

412 consumer complaints on file.

#10394768April 1, 2011
SERVICE BRAKES, HYDRAULIC
WHEN THE VEHICLE IS AT A STOP AT A STREET LIGHT THE BRAKE PEDAL WILL DROP TO THE FLOORBOARD. HAS HAPPEN INTERMITTENTLY 3 TIMES. TOOK NEW CAR TO DEALER AND THEY COULD NOT DUPLICATE ISSUE AND WAS TOLD BY SERVICE REP THAT THIS ISSUE WILL HAPPEN IF YOUR ARE STANDING FOR LONG PERIODS OF TIME WITH THE BRAKE ON OR TOO MUCH PRESSURE ON BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393772March 30, 2011
TIRES:VALVE
TL* THE CONTACT OWNS A 2008 MAZDA 5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WHEN A TIRE SUDDENLY BECAME FLAT. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HIM THAT THE VALVE STEM WAS FRACTURED AND CAUSED THE FLAT TIRE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393657March 29, 2011
UNKNOWN OR OTHER
FOLLOWING A SUDDEN BRAKE OF THE CAR GOING BETWEEN 40-50 MPR ON AN INCLINE THE ENGINE SHUTDOWN. I THEN PUT THE TRANSMISSION ON PARK AND TURNED OFF THE IGNITION, WAITED A MINUTE AND THEN RESTARTED THE CAR. I WAS ABLE TO CONTINUE DRIVING THEREAFTER WITHOUT ANY PROBLEMS. THIS IS THE FIRST TIME I ENCOUNTER THIS PROBLEM WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392914March 25, 2011
VISIBILITY
AT 42,300 MILES BOTH FRONT WINDSHIELD WIPER BLADES RIPPED OFF THE WIPER ARM AT EXACTLY THE SAME TIME, WHILE DRIVING IN VERY HEAVY RAIN. WHEN I WENT TO GET NEW BLADES, THE PARTS MANAGER EXPLAINED THAT THE DRIVER SIDE 26" BLADES ARE NOT SOLD SEPARATELY FROM THE ARM, AND I WOULD HAVE TO PURCHASE A WHOLE NEW ARM W/BLADE, ALTHOUGH DISTRIBUTORS DO OFFER THE RIGHT SIZED BLADE REPLACEMENT BLADE FOR THE PASSENGER SIDE. THIS VEHICLE IS NOT EVEN TWO YEARS OLD, WHY ARE THE RUBBER BLADES RIPPING OFF THE ARM? LUCKILY THERE WERE NO INJURIES OR ACCIDENTS AS THE RESULT OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392299March 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 MAZDA MAZDA5. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR WAS ABLE TO BE MOVE INDEPENDENTLY WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE BECAUSE THE FAILURE WOULD ONLY OCCUR SPORADICALLY. THE MANUFACTURER WAS NOT CONTACTED NOR WAS THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 46,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392338March 21, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2006 MAZDA MAZDA5. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V463000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). APPROXIMATELY TWO YEARS LATER WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE REAR DRIVERS SIDE DOOR WAS STUCK IN A PARTIALLY OPENED POSITION. THE CONTACT ATTEMPTED TO OPEN THE DOOR FROM THE INTERIOR AND EXTERIOR BUT THE DOOR WOULD NOT OPEN. AFTER REPEATED ATTEMPTS THE CONTACT WAS ABLE TO OPEN THE DOOR FROM THE EXTERIOR. ONCE THE DOOR OPENED THE DOOR HANDLE FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 44,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386865March 8, 2011
STEERING
TOOK CAR IN DUE TO RECALL NOTICE FOR POWER STEERING FAILURE FOR REPLACEMENT PART. NEW PART INSTALLED WAS DEFECTIVE AND RESULTED IN LOSS OF STEERING ABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382600February 14, 2011
STEERING
THE STEERING COLUMN WILL NOT LOCK IN PLACE.. MAZDA HAS MADE 6 REPAIR ATTEMPTS. REPAIR DATES: 11/04/09, 4/14/10, 4/28/10, 6/10/10, 8/4/10, 10/25/10. THE PROBLEM PERSISTS TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382328February 11, 2011
UNKNOWN OR OTHER, WHEELS, SUSPENSION
(5/2010) AT MY LOCAL MAZDA DEALER DURING ROUTINE ROTATION MAINTENANCE OF MY TIRES I OBSERVED UNUSUAL WARE ON THE INNER AREAS OF THE TIRE TREAD AREAS AND A GROVE CARVED ON THE INNER SIDES OF THE TIRES. THE GROVE WAS EXPOSING AREAS OF THE STEEL BELT OF THE TIRES. THE FIRST RECOMMENDATION FROM MAZDA WAS TO REPLACE THE TIRES, SOON. AFTER SPEAKING WITH THE MAZDA SERVICE REP HE INFORMED ME THAT THIS ISSUE HAS BEEN KNOWN TO OCCUR IN MAZDA 3'S AND THAT MAZDA CAME OUT WITH A LONGER UPPER CONTROL ARM TO HELP CORRECT THE ALIGNMENT ISSUE WITH THE TIRES. THE MAZDA DEALER INQUIRED AND FOUND NO RECALLS OR BULLETINS WITH THE MAZDA 5 THAT COULD HELP ME PAY FOR THE NEW, LONGER UPPER CONTROL ARMS FOR THE REAR OF MY CAR. THEY DID FIND EVIDENCE THAT SUPPORTED THIS ALIGNMENT ISSUE WITH MAZDA 3'S. MY COST TO REPLACE THE UPPER CONTROL ARMS IN THE REAR OF THE CAR WOULD BE APPROXIMATELY $400. AT THAT TIME I PAID TO HAVE MY VEHICLES TIRES REALIGNED AT THE MAZDA DEALER & PURCHASED 4 NEW BRIDGESTONE TIRES FROM A REPUTABLE TIRE GARAGE 2 WEEKS LATER. (12/2010) SIX MONTHS LATER THE SAME WEARING OF THE TIRES WAS NOTICED DURING ROUTINE ROTATION MAINTENANCE OF MY TIRES. THE MAZDA DEALER AGAIN RECOMMENDED THAT I PURCHASE THE LONGER UPPER CONTROL ARMS TO SEE IF THAT CORRECTS THE ISSUE. (1/2011) I THEN CONTACTED MAZDA CORPORATE. THEY WERE SYMPATHETIC AND AGREED THAT THIS ISSUE WAS NOT AN ANOMALY; HOWEVER, THEY WERE UNABLE TO ASSIST ME. THEY COMMENTED THAT SINCE THE DEALER SUGGESTED THIS CORRECTION TO THE ISSUE, THEY SHOULD PROBABLY HELP ME. THE MAZDA DEALER TOLD ME THAT IT IS A MAZDA CORPORATE ISSUE. I DRIVE MY MAZDA 5 IN CONSTANT FEAR THAT THE TIRES WILL BLOW OUT AND I WILL GET IN AN ACCIDENT. THIS SHOULD NOT BE. MAZDA TOLD ME THAT THE CORRECTION IS NEW LONGER CONTROL ARMS. THIS IS A MAZDA SAFETY ISSUE. WHY WOULD I HAVE PAY FOR THE DEFECTIVE UPPER CONTROL ARM TO NOT DRIVE MY CAR IN FEAR OF BLOWING TIRES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380925February 7, 2011
STEERING
AT ABOUT 0630HRS, 02-03-11, WHILE OPERATING A 2009 MAZDA, MAZDA5 TOURING. THE WEATHER WAS CLEAR AND THE ROADWAY, OKEECHOBEE BLVD., ROYAL PALM BEACH, PALM BEACH COUNTY, FLORIDA, WAS DRY, STRAIGHT AND LEVEL AND OF MACADAM CONSTRUCTION. TRAFFIC CONDITIONS WERE LIGHT TO MODERATE. THE PORTION OF THE ROADWAY BEING DRIVEN UPON WAS OF FOUR (4) LANES WITH A CENTER MEDIAN OF CONCRETE CURBING AND SOIL/LANDSCAPING WITH GRASS AND SHRUBS AND TREES AND THERE ARE LEFT/RIGHT TURN LANES IN ADDITION TO THE THROUGH ROADWAY. OKEECHOBEE BLVD. RUNS EAST AND WEST AND THE AREA IN WHICH THE INCIDENT OCCURRED IS A RESIDENTIAL AREA. WHILE DRIVING EASTBOUND ON OKEECHOBEE BLVD. IN THE INSIDE LANE OF TRAFFIC AT A SPEED OF ABOUT 35 (THIRTYFIVE) MPH AND APPROACHING THE INTERSECTION OF CRESTWOOD BLVD., THE CAR SUDDENLY BEGAN TO DRIFT TO THE LEFT, WITHOUT ANY INPUT FROM THE DRIVER, AND BEGAN ENTERING INTO THE LEFT TURN LANE OF OKEECHOBEE BLVD, AND ALL ATTEMPTS TO REGAIN DIRECTIONAL CONTROL OF THE CAR WERE THWARTED BY THE SUDDEN AND APPARENT TOTAL LOSS OF STEERING CONTROL, AS THE EFFORT TO TURN OR EVEN MOVE THE STEERING WHEEL CAUSED NO CHANGE IN DIRECTION AND WAS BEYOND THE PHYSICAL STRENGTH OF THE DRIVER, A 54 YOA, WHITE FEMALE IN GOOD HEALTH AND STRENGTH. AS THE CAR CONTINUED TRAVELING FURTHER LEFT INTO THE INTERSECTION AND WITH THE APPLICATION OF BRAKING, THE RIGHT FRONT WHEEL AND RIGHT FRONT LOWER BUMPER AND CHASSIS STRUCK THE CURBING, TRAVELING ABOUT 5 (FIVE) FEET BEFORE THE CAR CAME TO A HALT IN THE WESTBOUND INSIDE LEFT TURN LANE OF OKEECHOBEE BLVD. AT THE CRESTWOOD BLVD. INTERSECTION. THE VEHICLE SUFFERED A SHATTERED OILPAN/LOWER CRANKCASE AND OTHER MAJOR ENGINE DAMAGE AS WELL AS DAMAGE TO THE RIGHT FRONT SUSPENSION COMPONENTS, SWINGARM AND WHEEL/TIRE ALONG WITH THE DESTRUCTION OF THE FRONT PLASTIC BUMPER COVER AND LOWER PLASTIC PANS. THE DRIVER SUFFERED MINOR BUMPS/BRUISING AND MUSCULO/SKELETAL PAIN TO THE ARMS,SHOULDERS AND NECK. *LN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10378429January 24, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*THE CONTACT OWNS A 2006 MAZDA5. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND STAYED ON. THE CONTACT REPLACED THE IDLE CONTROL MODULE AND SPEED SENSOR BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IDLING, IT WOULD SHAKE AND THEN STALL. A MECHANIC STATED THAT THE INTAKE MANIFOLD VACUUM VALVE WAS THE CAUSE OF THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 05V412000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM). THE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375443January 10, 2011
VISIBILITY, STRUCTURE
THE GLASS PANEL OF 2008 MAZDA5 MOONROOF EXPLODED ON HIGHWAY WITH NO APPARENT REASON. LUCKILY THE INSIDE COVER WAS IN PLACE AND NOT MANY BROKEN PIECES FELL DOWN FROM THE GAP. AFTER A SEARCH ON THE INTERNET, THE ISSUE SEEMS NOT UNCOMMON AMONG MAZDA CARS AND MINIVANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365821November 15, 2010
ENGINE AND ENGINE COOLING
1. EVENT LEADING UP TO FAILURE: ENGINE LIGHT ON. BROUGHT IN TO MAZDA 5 FOR SERVICE. ENGINE MOUNT APPEARS TO HAVE BROKEN. BELIEVE WEIGHT OF ENGINE ON TEMPERATURE SENSOR AND VIBRATION RELATED TO ENGINE MOUNT RESULTED IN BREAKAGE OF TEMPERATURE SENSOR. 2. THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES ENGINE MOUNTS IN 2006 MAZDA 5 ARE MADE OF PLASTIC AND RUBBER ENGINE MOUNT THAT HAS A SIGNIFICANTLY HIGH FAILURE RATE. SEE HTTP://REPAIRPAL.COM/DEFECTIVE-ENGINE-MOUNT-MAY-CAUSE-EXCESSIVE-VIBRATIONNOISE-460 FOR SUMMARY AND HTTP://WWW.FINISHLINEPERFORMANCE.COM/PDF/MAZDA5/BULLETIN/03-001-07-1823.PDF FOR TECHNICAL SERVICE BULLETIN. FROM RESEARCH. DEFECTIVE ENGINE MOUNTS CAN CAUSE SIGNIFICANTLY EXPENSIVE DAMAGE TO ENGINE MAKING IT A SAFETY HAZARD AS IT WILL IMPACT DRIVABILITY OF VEHICLE. MAZDA 5 REFUSES TO HANDLE SUCH ISSUES AS THEY ARE OUT OF WARRANTY DESPITE THEY ARE A DESIGN FLAW. 3. WHAT WAS DONE TO CORRECT THE FAILURE OUT OF POCKET REPAIRS AT SUTHERLIN MAZDA MALL OF GEORGIA INCLUSIVE OF SERVICE AND PARTS TO REPLACE NUMBER 3 ENGINE MOUNT AND TEMPERATURE SENSOR ADDITIONAL NOTES: 2006 MAZDA 5 HAS UNDERGONE TWO PRIOR RECALLS ALSO SAFETY RELATED. ENGINE MOUNT FAILURE AND ADDITIONAL COMMON PROBLEMS WITH VEHICLE MODEL CAN BE FOUND AT HTTP://REPAIRPAL.COM/CARS/MAZDA/5. BELIEVE THIS SHOWS A PATTERN OF VEHICLE DESIGN NEGLIGENCE. PLEASE INQUIRE IF MAZDA HAS REPORTED ISSUE TO NHTSA REGARDING DEFECTIVE ENGINE MOUNTS AND FAILURE RATES OF THESE MOUNTS ASSOCIATED WITH MAZDA TECHNICAL SERVICE BULLETIN (SEE PREVIOUS PDF URL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363683November 2, 2010
SUSPENSION, TIRES
JUST TOOK OWNERSHIP OF A 2006 MAZDA5 TOURING FROM MY BROTHER-IN-LAW. HE JUST REPLACED THE TIRES RECENTLY DUE TO EXCESSIVE TIRE WEAR ON THE INSIDE WALL. IF YOU LOOK FROM THE BACK OF THE CAR, THE TIRES ARE TILTED IN AT THE TOP. TIRE STORE SAYS ACCORDING TO MAZDA, THE ALIGNMENT ARE IN SPEC. I CHECKED THE FORUMS AND FOUND MULTIPLE OWNERS WITH THE SAME PROBLEM AND TO FIX IT, THEY HAVE TO INSTALL AN AFTERMARKET CAMBER KIT. THERE IS A NEGATIVE CAMBER ISSUE ON THESE CARS. I DON'T WANT TO RUIN THESE NEW TIRES AS THEY ARE EXPENSIVE. WHY DOES MAZDA NOT REALIZE THIS AS A SAFETY ISSUE? THERE SHOULD BE A RECALL TO FIX THIS INSTEAD OF HAVING THE OWNERS SPEND MONEY TO FIX IT ON THEIR OWN. CAN YOU GET MAZDA TO PUT OUT A RECALL??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362192October 25, 2010
SUSPENSION, STEERING
2007 MAZDA5 EXCESSIVE TIRE WEAR AND ALIGNMENT/STEERING ISSUES @ 27K MILES. HAVE HAD APPROX. 10 ALIGNMENTS INCLUDING A SUBFRAME ALIGNMENT WITH NO SUCCESS. HAVE BEEN FORCED TO REPLACE ALL TIRES TWICE DUE TO TIRE WIRE ON INNER EDGES. CAR STEERS TO THE RIGHT REQUIRING STEERING WHEEL TO HELD 2 DEGREES TO THE LEFT WHILE OPERATING AT ALL SPEEDS. IF STEERING WHEEL IS RELEASED CAR WILL DRIFT AND THEN STEER ITSELF TO THE RIGHT. THE TIRE WEAR RESULTS IN CORDS SHOWING ON INNER EDGE OF TIRES BEFORE OUTER EDGE HAVE ANY NOTICEABLE WEAR. EXTREMELY UNSAFE VEHICLE DUE TO POSSIBLE TIRE FAILURE 48,000 MILE EARLIER THAN NORMAL REPAIR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362190October 25, 2010
SUSPENSION, STEERING
TL*THE CONTACT OWNS A 2007 MAZDA 5. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE BEGAN TO PULL TO THE RIGHT AND WAS DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WHEEL WAS ALIGNED; THE FAILURE CONTINUED. THE VEHICLE HAD BEEN ALIGNED TEN TIME AND THE SUBFRAME WAS ALSO ALIGNED; THE FAILURE CONTINUED. THE PROBLEM WAS CAUSING WEAR ON THE TIRES EVERY 12,000 MILES. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 100. UPDATED 02/10/11 *BF THE DEALER INFORMED THE CONSUMER THAT THE TIRE WEAR WAS CAUSING THE VEHICLE TO DRIFT. THE TIRES WERE REPLACED, BUT THE VEHCILE CONTINUED TO PULL HARD TO THE RIGHT. UPDATED 02/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361508October 21, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM
FIRE IN ENGINE COMPARTMENT, DRIVER'S SIDE NEAR FRONT LOCATED AT THE FAN CONTROLLER UNIT. ELECTRICAL HIGH-RESISTANCE CONNECTION DUE TO IMPROPER LENGTH OF WIRE IN HARNESS CAUSING LOOSE CONNECTION IN CONTROLLER UNIT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10361332October 20, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, INTERIOR LIGHTING
ON MY 2010 MAZDA 5 SPORT, THE INSTRUMENT PANEL LIGHTS UP AUTOMATICALLY WHEN IT IS DARK OR DIM OUTSIDE. ON PREVIOUS YEARS OF THIS VEHICLE, AND ON ALL OTHER VEHICLES I HAVE EVER DRIVEN, THE INSTRUMENT PANEL LIGHTS UP ONLY WHEN THE HEADLIGHTS ARE SWITCHED ON. THIS IS WHAT PREVENTS PEOPLE FROM DRIVING WITH THEIR HEADLIGHTS OFF. THE SERVICE DEPARTMENT AND MAZDA CUSTOMER ASSISTANCE BOTH CONFIRMED THAT THE CONTROLS ARE WORKING THE WAY THE CAR WAS DESIGNED. THE RESULT OF THIS DESIGN CHANGE IS THAT BOTH MYSELF AND MY WIFE HAVE DRIVEN THE CAR IN THE DARK WITH THE HEADLIGHTS OFF. I HAVE TOLD MAZDA CUSTOMER ASSISTANCE THAT THIS DESIGN FLAW WILL CERTAINLY RESULT IN ACCIDENTS FROM PEOPLE DRIVING WITH THE HEADLIGHTS OFF, BUT THEY SAID THERE IS NOTHING THEY CAN DO. I HOPE THEY WILL NOT WAIT FOR SOMEONE TO HAVE A SERIOUS ACCIDENT BEFORE THEY TAKE NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361235October 19, 2010
ENGINE AND ENGINE COOLING
FIRE AT FAN CONTROLLER LOCATED AT FRONT OF DRIVER'S SIDE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10360055October 12, 2010
STEERING
TL*THE CONTACT OWNS A 2010 MAZDA MAZDA5. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT NOTICED THE VEHICLE WAS PULLING TOWARD THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY CHECKED THE ALIGNMENT AND IT WAS REPAIRED. THE CONTACT WAS INFORMED THAT ALL OF THE 2010 MAZDA MAZDA5 VEHICLES PULL TOWARD THE RIGHT. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 125 AND THE CURRENT MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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