Mazda CX-9 Service Bulletins

439 manufacturer communications on file.

• October 5, 2024•Document ID: 11009644

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24c

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-11009644-0001.pdf↗
• September 25, 2024•Document ID: 11008568

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24g

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (22)

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  Associated Documents

  • DownloadMC-11008568-0001.pdf↗
• September 24, 2024•Document ID: 11008580

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24d

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connect Services - Frequently Asked Questions (FAQ)

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008580-0001.pdf↗
• September 24, 2024•Document ID: 11008574

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-064-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008574-0001.pdf↗
• September 13, 2024•Document ID: 11008578

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-070-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008578-0001.pdf↗
• September 12, 2024•Document ID: 11008577

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-068-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about scratches on the instrument cluster lens.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-11008577-0001.pdf↗
• September 12, 2024•Document ID: 11008576

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-067-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Qi Wireless Charger symptom troubleshooting.

  Associated Products (23)

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  Associated Documents

  • DownloadMC-11008576-0001.pdf↗
• September 11, 2024•Document ID: 11008579

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24c

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connect Services - Frequently Asked Questions (FAQ)

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008579-0001.pdf↗
• September 11, 2024•Document ID: 11008575

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-065-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

  Associated Products (25)

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  Associated Documents

  • DownloadMC-11008575-0001.pdf↗
• September 11, 2024•Document ID: 11008573

  Service Bulletin/Repair Instructions
  ENGINE; EXTERIOR LIGHTING; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-017-24b

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008573-0001.pdf↗
• September 11, 2024•Document ID: 11008571

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-006-24c

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-11008571-0001.pdf↗
• August 26, 2024•Document ID: 11007029

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-062-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-11007029-0001.pdf↗
• August 21, 2024•Document ID: 11007009

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24b

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (31)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-5+ 11 more
  Associated Documents

  • DownloadMC-11007009-0001.pdf↗
• August 15, 2024•Document ID: 11007027

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  SA-060-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

  Associated Products (25)

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  Associated Documents

  • DownloadMC-11007027-0001.pdf↗
• August 15, 2024•Document ID: 11007022

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  SA-058-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-11007022-0001.pdf↗
• August 15, 2024•Document ID: 11007019

  Service Bulletin/Repair Instructions
  ENGINE; UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-057-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

  Associated Products (32)

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  Associated Documents

  • DownloadMC-11007019-0001.pdf↗
• August 13, 2024•Document ID: 11007018

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  SA-056-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

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  Associated Documents

  • DownloadMC-11007018-0001.pdf↗
• August 12, 2024•Document ID: 11007013

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-053-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

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  Associated Documents

  • DownloadMC-11007013-0001.pdf↗
• August 8, 2024•Document ID: 11006987

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-038-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

  Associated Products (15)

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  Associated Documents

  • DownloadMC-11006987-0001.pdf↗
• August 7, 2024•Document ID: 11007010

  Service Bulletin/Repair Instructions
  POWER TRAIN; ENGINE

  Mfr Comm. #:

  SA-052-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

  Associated Products (29)

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  Associated Documents

  • DownloadMC-11007010-0001.pdf↗