Mazda CX-7 Complaints

1,134 consumer complaints on file.

#10487831December 10, 2012
ENGINE
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS FOUND THAT THE VVT TIMING CHAIN HAD FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE TURBO HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487885December 10, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS AS THE CONTACT ATTEMPTED CONTACT SHUT OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT RESPOND. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487460December 5, 2012
ENGINE AND ENGINE COOLING
I STARTED THE CAR, LIKE I REGULARLY DO AND THE ENGINE/TIMING CHAIN MADE A HORRIBLE SOUND THAT GOT ME VERY WORRIED SINCE THIS CAR IS TAKING CARE VERY GOOD SINCE ITS THE ONLY CAR IN THE HOUSEHOLD. I CONTACTED MAZDA AND THEY SAID THE CAR HAD A WARRANTY EXTENSION FOR A L3T ENGINE VARIABLE VALVE TIMING NOISE AND TIMING CHAIN NOISE WHICH IS CAUSE BY " ACTUAL FAILURE DUE TO DEFECTS IN WORKMANSHIP OR MATERIALS IN ACCORDANCE WITH MAZDA WARRANTY POLICY AND PROCEDURES. THIS WARRANTY EXTENSION WAS FOR 70,000MILES OR 7 SEVEN YEARS WHICH EVER CAME FIRST, SO MY CAR WAS NOT COVER SINCE IT HAD 101,000. MY CONCERN AND DISAPPOINTMENT IS THAT AFTER SEARCHING AND TAKING TO OTHER CX-7 OWNERS THE (2007-08) MODELS ALL HAD ISSUES WITH THIS AND MAZDA DID NOT MADE A RECALL JUST EXTENDED THE WARRANTY. CARS WITH MILEAGE OF AS LOW AS 24,000 WERE AFFECTED BY IT, SO ITS CLEARLY NOT A WEAR AND TEAR ISSUE OF THE CAR. IF THAT IS NOT REPLACE THE ENGINE MIGHT BE DAMAGE AND MAZDA WILL NOT EVEN OFFER A GOODWILL ASSISTANCE. I STILL MAKE MONTHLY PAYMENTS ON THE CAR AND ITS IMPOSSIBLE FOR ME TO PAY $1200 IN SOMETHING THAT IS CLEARLY STATED BY MAZDA IS A "DEFECT IN WORKMANSHIP OR MATERIALS". ITS A SHAME THAT SO MANY OTHER CUSTOMERS ARE STILL BATTLING WITH THIS ISSUE AND MAZDA JUST HIDES BEHIND THEIR POWER AND ATTORNEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487189December 3, 2012
ENGINE AND ENGINE COOLING
I WANTED TO REPORT A SAFETY ISSUE WITH THE 2007 MAZDA CX-7. THERE IS A KNOWN PROBLEM WITH THE AC COMPRESSOR AND INSTEAD OF DOING A RECALL ON THE PRODUCT THEY EXTENDED THE WARRANTY TO 5 YEARS OR 60,000 MILES (INSTEAD OF 32,000 MILES). I BOUGHT MY CAR RIGHT AROUND THE TIME THEY SENT THESE LETTERS OUT, SO WAS UNAWARE OF WHAT WAS GOING ON. RECENTLY I WAS DRIVING THE MAZDA AND I SMELLED SMOKE. I SAW SOME SMOKE COMING FROM UNDER THE HOOD, AND WHEN I PULLED OVER AND OPENED THE HOOD THE AC COMPRESSOR WAS ON FIRE. HAD I NOT BEEN PULLING INTO WORK AND ON THE HIGHWAY I WOULD?VE BEEN IN WORSE SHAPE. IT WAS SCARY CONSIDERING IT WAS NEXT TO THE ENGINE WHICH HAS OIL, FUEL, ETC...GOING THROUGH IT. THERE WERE NO WARNING SIGNS THAT THERE WAS A PROBLEM WITH THE AC COMPRESSOR UNTIL ALL OF A SUDDEN IT CAUGHT ON FIRE. I HAVE MADE ATTEMPTS TO CALL MAZDA AND TRY TO GET SOME HELP ON THIS ISSUE, AND THEY SEEM TO NOT CARE AT ALL. I WANTED TO REPORT THIS IN HOPES SOME OTHER OWNERS OF THE VEHICLE COULD BE AWARE AND NOT EXPECT ANY HELP FROM MAZDA'S END. IT IS A SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED/RECALLED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10486649December 1, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
OUR SUNROOF EXPLODED ON TUESDAY, NOVEMBER 27, 2012. IT WAS ABOUT 35 DEGREES OUTSIDE AND A BRIGHT, SUNNY DAY. WE WERE ON INTERSTATE 94 AND HEARD A LOUD EXPLOSION. WE LOOKED BEHIND US AND SAW GLASS FLYING FROM OUR ROOFTOP. THE TRUCK BEHIND US DROPPED HIS SPEED IMMEDIATELY, AS OUR GLASS WAS FLYING OFF THE ROOF. WE IMMEDIATELY PULLED OVER TO THE SIDE OF THE HIGHWAY AND SAW THAT OUR SUNROOF HAD EXPLODED UP AND OUTWARD. THE TEMPERED GLASS IS TOTALLY IN SHARDS AND BARELY HELD TOGETHER. WE PULLED OFF THE LARGER, LOOSE PIECES, AND CALLED OUR INSURANCE COMPANY IMMEDIATELY. WE ARE FORTUNATE THE INSIDE HEADLINER OF THE SUNROOF WAS CLOSED, OR WE WOULD HAVE HAD GLASS RAINING DOWN ON US. WE DO NOT BELIEVE ANYTHING LANDED ON THE ROOF, AS I HAVE A ROOF RACK ON TOP AND NOTHING IS DAMAGED ON TOP OF THE ROOF ITSELF. WE CONTACTED THE MANUFACTURER, MAZDA, AND THEY DON'T THINK IT IS A WARRANTY ISSUE. I BELIEVE WE HAVE A DEFECT WITH THE SUNROOF GLASS AND WOULD LIKE IT LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486650December 1, 2012
ENGINE
CHECK ENGINE LIGHT DUE TO THE EGR VALVE = EXHAUST GAS RECIRCULATION VALVE BEING STUCK IN THE OPEN POSITION WITH 51K MILES. THE DEALERSHIP REPLACED THE VALVE (PART NUMBER L3K9-20-300A) AND THE GASKET (PART NUMBER LF6T-20-305) FOR $882.63 BEING THAT IT WAS NOT COVERED UNDER MY CERTIFIED PRE OWNED WARRANTY OR MY EXTENDED WARRANTY SINCE IT IS PART OF THE EMISSIONS PACKAGE I PAID, IN FULL, OUT OF POCKET. I HAVE CHECKED SEVERAL ONLINE FORUMS AND HAVE SEEN THIS IS A COMMON OCCURRENCE FOR 2007 CX7 BETWEEN 25K AND 55K MILES. I THINK THIS IS A MUCH LARGER PROBLEM THAN REGULAR WEAR AND TEAR REQUIRING AN INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483710November 8, 2012
ENGINE
TL* THE CONTACT OWNS A 2008 MAZDA CX7. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AS THE EMISSIONS GAS RECIRCULATION VALVE. THE DEALER REPLACED THE EGR VALVE AND THE FAILURE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 66,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483327November 5, 2012
ENGINE, POWER TRAIN
DRIVING EAST ACROSS THE BAY BRIDGE FROM SF, THE ENGINE MADE A WHEEZING NOISE. AFTER A MILE THE POWER DROPPED, AND THE CAR WOULD ONLY TRAVEL AT 30 MPH. NO ENGINE LIGHT CAME ON TO WARN OF THIS, EVEN DURING THE EVENT. AT THIS POINT IT WAS OBVIOUS THAT IT NEEDED REPAIR ATTENTION, AND WE FOUND A MAZDA DEALER/REPAIR SHOP RELATIVELY CLOSE BY TO DRIVE IT TO. ONCE THEY HAD A CHANCE TO DIAGNOSE THE PROBLEM, THEY REPORTED TO US THAT ENGINE 'SLUDGE' WAS TO BLAME. THE TIMING CHAIN HAD BEEN RUBBING, AND THE VVT ACTUATOR HAD BEEN COMPROMISED. TURBO GALLEYS WERE ALSO PLUGGED. IN JAN. OF THIS YEAR, MAZDA POSTED AN EXTENDED WARRANTY FOR CX-7'S TIMING CHAIN AND VVT. HOWEVER, THE DEALER INFORMED US AFTER CHECKING WITH MAZDA THAT WE WERE NOT ELIGIBLE FOR THE WARRANTY. GAPS IN OUR HISTORY OF REPAIR WAS THE GIVEN REASON. AFTER AN APPEAL, THE REP FROM MAZDA SAID THE HIGHEST AUTHORITY HAD REVIEWED THE CLAIM AND AGAIN DECLINED TO HELP. WE HAVE READ NUMEROUS COMPLAINTS FROM OTHER CX-7 OWNERS WITH THE SAME PROBLEM. MANY OF THEM HAVE ALSO BEEN DENIED THE USE THE WARRANTY THAT MAZDA HAS EXTENDED.THIS IS A VAST AND SCARY PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482143October 24, 2012
STRUCTURE:BODY, EXTERIOR LIGHTING
MAZDA CX7 2009 REAR LENS, LIGHT BULB MELTS INTERNAL RED PLASTIC, ISSUE ALL 2007 TO 2009 CX7. A SAFETY ISSUE REAR STOP LIGHT AND DRIVING LIGHT WILL NOT REFLECT THE RED COLOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482007October 23, 2012
ENGINE
AS I PULLED OUT OF MY PARKING LOT AT WORK I LOST POWER SO I DROVE THE CAR TO THE DEALER. THEY CALLED AND TOLD ME THE TURBO WAS BAD DUE TO BEING CLOGGED WITH SLUDGE. AND, THAT DUE TO THAT SLUDGE THE ENTIRE ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $8,900. I'VE ONLY OWNED THE CAR 9 MONTHS, HAVE RECEIPTS FOR MULTIPLE OIL CHANGES, AND HAD AN EXTENDED WARRANTY - HOWEVER, THE EXTENDED WARRANTY COMPANY (AMERIPLUS) STATES THAT BECAUSE THE PROBLEM WAS CAUSED BY SLUDGE, I'M NOT COVERED. I'VE RESEARCHED AND DISCOVERED THAT THIS IS A HUGE PROBLEM WITH THIS VEHICLE, PLEASE HELP ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481418October 22, 2012
ENGINE
WHILE DRIVING THE CAR THE AC COMPRESSOR MADE A NOISE AND CEASED TO WORK. I NOTICED A STRANGE SMELL COMING FROM THE CAR FOLLOWED BY SMOKE COMING FROM THE ENGINE COMPARTMENT. I PULLED OVER AND OPENED UP THE HOOD TO FIND SMOKE POURING OFF OF THE AC COMPRESSOR AND A LARGE AMOUNT OF SPARKS SHOOTING OFF OF IT. THIS INDECENT OCCURRED 4 MONTHS AFTER THE EXTENDED WARRANTY ON THE AC COMPRESSOR RAN OUT. I'M NOT SURE WHY THIS ISN'T AN ISSUE THAT IS SUBJECT TO A RECALL, AS THERE WAS A VERY REAL DANGER OF A FIRE BREAKING OUT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10481425October 22, 2012
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE DRIVING 65MPH ON THE I-15 FREEWAY IN CENTERVILLE UTAH AND THE SUNROOF EXPLODED WITH TREMENDOUS FORCE, THE SUNROOF WAS CLOSED AND WE WERE NOT NEAR AN OVER PASS, GLASS SHOT INTO THE CAR AND LUCKILY NO ONE WAS INJURED, IF THERE WOULD HAVE BEEN SOME ONE IN THE BACK SEAT THEY WOULD HAVE BEEN BLASTED WITH GLASS. THERE WAS BROKEN GLASS FROM THE FRONT FLOOR AREA TO THE REAR CARGO AREA WITH MOST OF IT IN THE BACK SEAT. AFTER INSPECTION IT WAS CLEAR THAT THE GLASS THAT REMAINED WAS LIFTED UPWARD AWAY FROM THE ROOF. WE SEARCHED ON THE WEB AND THIS HAS HAPPENED TO A GOOD MANY PEOPLE WITH THE SAME DESCRIPTION THAT THE GLASS EXPLODED OUTWARD WITH MANY PIECES BLASTED INTO THE CAR. THERE WAS NO SIGN OF AN OBJECT HITTING THE SUN ROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479588October 10, 2012
EQUIPMENT ADAPTIVE/MOBILITY
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED THAT SMOKE WAS EMITTING FROM THE VENTS. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479600October 10, 2012
ENGINE, POWER TRAIN
ON OCTOBER 4 2012 I WAS TOLD BY THE MAZDA DEALER SERVICE DEPT THAT MY TIMING CHAIN AND TURBO CHARGER ON MY 2010 MAZDA CX7 WENT BAD AND NEEDED TO BE REPLACED. MY VEHICLE ONLY HAS 39400 MILES ON IT AND SHOULD BE COVERED UNDER MAZDAS POWER TRAIN WARRANTY. I WAS TOLD BY MAZDA WARRANTY DEPARTMENT THAT THEY WOULD NOT PAY FOR ANYTHING BASED ON SLUDGE BUILD UP IN THE ENGINE. I SENT THEM COPIES OF OIL CHANGE MAINTENANCE AS THEY REQUESTED WHICH WERE DONE AT APROX EVERY 3400 MILES AS OPPOSED TO THE REQUIRED 7500MILES. I WAS TOLD THEN THAT THEY WOULD COVER ONLY THE TIMING CHAIN REPLACEMENT BECAUSE IT WAS ON A RECALL AND THAT THE TURBO CHARGER WOULD NOT BE COVERED AT ALL. THEY CAME TO THIS CONCLUSION DUE TO THE TURBO GOING BAD DUE TO AN OUTSIDE INFLUENCE WHAT IS THAT I ASKED AND THEY HAD NO ANSWER. THE ANSWER I WAS GIVEN IS IT WILL NOT BE COVERED UNDER WARRANTY AND THAT IS THAT AND I HAVE BASICALLY NO RECOURSE.THERE IS CLEARLY A PROBLEM WITH THESE CX7 AS THERE ARE SO MANY SIMILAR COMPLAINTS ALL OVER THE INTERNET AND YET MAZDA REFUSES TO PAY ON THESE PART THAT SHOULD BE COVERED UNDER THE POWERTRAIN WARRANTY 6YRS/60,000 MILES. THE CAR GETS TOO HOT AND BURNS THE OIL AND THAT IS WHAT CAUSES THE SLUDGE A MANUFACTURES DEFECT NOT NEGLECT ON OIL CHANGE AND FILTER MAINTENANCE. OTHER MAZDA OWNER HAVE THE SAME RESULT WHETHER THEY OIL CHANGED AT 3000, 4000, OR THE REQUIRED 7500 HOW CAN WE ALL HAVE SLUDGE IN THE ENGINE. OBVIOUSLY THERE IS A MANUFACTURERS DEFECT REGARDING THIS ENTIRE TURBO SYSTEM. MAZDA NEEDS TO OWN UP TO THE DEFECTS REGARDING THE CX7 MODELS AND HONOR THE CUSTOMERS WARRANTY WORK. THE CAR HAS SO MANY PROBLEMS THAT THEY ARE PRESENTLY NOT MAKING IT ANYMORE. I DO NOT HAVE THE MONEY TO LAYOUT AND WAIT TO BE REIMBURSED POSSIBLY BY MAZDA IN THE FUTURE THIS IS A DISGRACE. I WILL NEVER DRIVE ANOTHER MAZDA VEHICLE AGAIN AND I WILL NOT EVER RECOMMEND THEM TO ANY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476965September 25, 2012
ENGINE, POWER TRAIN
VEHICLE WAS TRAVELING NORTH BOUND WHEN CHECK ENGINE LIGHT CAME ON AS WELL AS AT ON THE DRIVER CONSOLE, THE CAR WOULD NOT ACCELERATE OR SHIFT FROM 3RD GEAR IN THE MIDDLE HIGHWAY CAUSING THE VEHICLE TO DECREASE IN SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476645September 21, 2012
ENGINE
ON 7/11/12 MY WIFE WAS DRIVING ON THE ENTRANCE RAMP TO THE FL. TURNPIKE WHEN HER MAZDA CX7, 07 ENGINE TURNED OFF COMPLETELY WITHOUT WARNING. SHE WAS ON A ONE LANE ROAD WITH A BLIND SIDED CURVE WHEN THIS HAPPENED. A 18 WHEELER TRUCK WAS COMING UP BEHIND HER AND ALMOST REAR ENDED HER VEHICLE. FORTUNATELY THE DRIVER OF THE TRUCK WAS ABLE TO STOP BEFORE HITTING MY WIFE CAR. AFTER A INVESTIGATION OF THE ENGINE PROBLEM I FOUND OUT THAT IT WAS A BAD TIMING CHAIN THAT CAUSED THE VEHICLE TO SHUT OFF THE WAY IT DID. I CALLED THE MAZDA MANUFACTURE AND THEY TOLD ME THAT THEY WERE AWARE OF THE TIMING CHAIN PROBLEM AND THAT'S WHY THEY SENT OUT LETTERS FOR AN EXTENDED WARRANTY ON THE TIMING CHAIN PROBLEM. THE ALSO STATED THAT THE ONLY WAY THEY WOULD REPLACE THE PART IS IF I COULD SHOW RECORDS OF EVERY OIL CHANGE THAT WAS DONE ON THE CAR FROM THE TIME OF PURCHASE. BEING THAT I PURCHASED THE VEHICLE USED I AM NOT ABLE TO SHOW ALL THE OIL CHANGE RECORDS THEY REQUEST. THE POINT IS THAT THE MANUFACTURE RECOGNIZED THAT THERE IS A PROBLEM WITH THE TIMING CHAIN. THEY SHOULD BE DOING A IMMEDIATE RECALL ON THE CAR TO FIX THE PROBLEM BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED..IF YOU CAN I ASK YOU TO PLEASE HELP WITH THIS MATTER.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476669September 21, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE CHECKING THE TIRE PRESSURE FOR A CUSTOMER THE VALVE STEM BROKE. THIS WAS DUE TO A DEGRADED VALVE STEM. THE COST TO REPAIR IT WAS $110.15. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475561September 16, 2012
ENGINE
THE VEHICLE SUDDENLY STOPPED RUNNING WHILE TRAVELING AT 65 MPH ON INTERSTATE 95. THE VEHICLE WAS SAFELY MOVED TO THE SIDE OF THE ROAD WHERE IT WAS THEN TOWED TO THE DEALER WHERE IT WAS PURCHASED. THE SERVICE REPRESENTATIVE INDICATED THAT THE ENGINE WOULD HAVE TO BE OPENED AT A COST OF $500 TO DETERMINE THE CAUSE OF THE PROBLEM. THEY SUSPECTED THAT THE TIMING CHAIN HAD BROKEN. AFTER CONSULTING WITH MAZDA CUSTOMER SERVICE, I WAS ADVISED TO HAVE THE VEHICLE TOWED TO A MAZDA DEALER. THE VEHICLE WAS TOWED TO THOMPSON MAZDA IN BALTIMORE, MARYLAND WHERE IT WAS CONFIRMED THAT THE TIMING CHAIN HAD BROKEN AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. MAZDA HAD PROVIDE AN EXTENDED WARRANTY ON THE TIMING CHAIN FOR 7 YEARS OR 70,000 MILES. THE WARRANTY INDICATED THAT IF THERE WAS A TIMING CHAIN NOISE TO BRING INTO A MAZDA DEALER TO HAVE IT SERVICED UNDER THE WARRANTY. AT NO TIME WAS THERE A NOISE EXPERIENCED FROM THE ENGINE. MAZDA ALSO INDICATED THAT THE VEHICLE HAD TO HAVE SERVICE RECORDS TO BE COVERED. SINCE THE VEHICLE WAS PURCHASED USED IN APRIL 2011 WE ONLY HAD OUR SERVICE RECORDS AND THE CAR FAX SERVICE RECORDS. MAZDA INDICATED THAT BECAUSE THERE WAS A GAP IN THE SERVICE RECORDS, BETWEEN 31000 MILES (THE LAST RECORD SHOWN BY CAR FAX) AND 54000 MILES (WHEN WE HAD PURCHASED THE VEHICLE), THEY WOULD NOT COVER THE COST OF REPLACING THE ENGINE. IT IS MY BELIEF THAT MAZDA KNEW THERE WAS A DEFECT IN THE TIMING CHAIN AND HAD THEY BEEN PROACTIVE IN RECALLING THE VEHICLE AND REPLACING THE TIMING CHAIN THE ENGINE WOULD NOT HAVE HAD TO BE REPLACED AT A MORE SIGNIFICANT COST OF $7,200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475236September 12, 2012
ENGINE AND ENGINE COOLING
MY 2007 CX-7 EXPERIENCED A CATASTROPHIC FAILURE OF THE A/C COMPRESSOR RESULTING IN SMOKE IN THE CABIN. AFTER PARKING TO ALLOW THE CAR TO CLEAR IT WOULD NOT RE-START AND I HAD TO BE TOWED TO THE LOCAL DEALER. THIS OCCURRED LATE ON A FRIDAY AFTERNOON AND SO THEY WERE CLOSED UNTIL THE FOLLOWING MONDAY. THE POTENTIAL FAILURE WAS KNOWN AND MAZDA HAD ISSUED A LETTER EXTENDING THE WARRANTY ON THIS ITEM BUT NOT A FULL RECALL. THE DEALER INSTALLED NEW PARTS BUT SINCE THEN IT HAS BEEN BACK SEVERAL TIMES BECAUSE OF LACK OF PERFORMANCE. I HAVE RECEIVED EXPLANATIONS OF TOO MUCH/TOO LITTLE REFRIGERANT BLOCK DLINES WITH PARTICLES FROM THE ORIGINAL FAILURE. AFTER THE THIRD RETURN VISIT IN JUNE 2012 THE PROBLEM APPEARED TO BE FIXED AND THE SYSTEM WORKED UNTIL LAST WEEK SO I SCHEDULED ANOTHER VISIT. THE PROBLEM HAS NOW BEING DIAGNOSED AS A FAILED HOSE FITTING AND THEY ARE EXPECTING ME TO PAY FOR THE PART BUT NOT THE LABOR. MY VIEW IS THAT PARTS LIKE THIS SHOULD NOT FAIL AT THE CURRENT 41,000 MILES AND THAT SOME OF THIS IS RELATED TO THE PREVIOUS FIXES. ALSO CO-INCIDENTALLY THE CHECK ENGINE LIGHT CAME ON AS I WAS SCHEDULING A DEALER APPOINTMENT. THIS HAS GONE ON AND OFF SEVERAL TIMES OVER THE LAST MONTH. IT HAS BEEN DIAGNOSED AS A FAILED EGR VALVE AND WILL COST $700 TO REPLACE. AGAIN THIS IS NOT SOMETHING THAT I WOULD EXPECT TO NEED AT SUCH A LOW MILEAGE AND ON A CAR THAT HAS ALL ROUTINE SERVING AND HAS BEEN BABIED. THIS PROMPTED ME TO GO ON-LINE TO RESEARCH AND THERE APPEARS TO BE LOTS OF SIMILAR ISSUES WITH THIS MODEL OF MAZDA AND YET THEY ARE NOT PERFORMING RECALLS. I AM HOPING THAT MY EXPERIENCE WILL ADD TO THE CASE TO PRESSURIZE MAZDA TO BE MORE CUSTOMER ORIENTATED WITH THEIR CX-7 OWNERS AND/OR TO SUPPORT A CLASS ACTION SUIT TO HELP RECOMPENSE OWNERS AGAINST THESE NON ROUTINE MECHANICAL FAILURE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474549September 10, 2012
ENGINE
FELT SLIGHT JOLT, AND IMMEDIATELY LESS POWER, THEN ENGINE JUST STOPPED. MY OPINION IS THAT THE TIMING CHAIN FIRST "JUMPED" A TOOTH, THEN FAILED ALTOGETHER. I WAS ABLE TO COAST SAFELY OFF TO THE SHOULDER, WHERE I CALLED FOR A TOW. CAR WAS FLATBEDDED BACK TO THE DEALER AT MY REQUEST, AS THEY HAVE DONE ALL WORK ON THE CAR SINCE DAY 1. DEALER STATED SEVERAL DAYS LATER THAT ENGINE HAD NO COMPRESSION IN TWO OF THE FOUR CYLINDERS, AND A REMANUFACTURED ENGINE WOULD BE REQUIRED AT A COST OF $6400.00. LATER, HAVING RESEARCHED THIS, IT IS A COMMON PROBLEM AND SERIOUSLY PREMATURE FOR THIS MILEAGE AND FOR A CAR DRIVEN MODERATELY AND ON WHICH ALL RECOMMENDED MAINTENANCE HAS BEEN PERFORMED (BY THIS DEALER). I STATED MAZDA SHOULD STAND BEHIND THIS AND CONTRIBUTE ALL OR PART OF THE REPAIR BILL. SEVERAL DAYS LATER, DEALER STATES MAZDA REFUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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