Mazda CX-5 Service Bulletins (2024)

210 manufacturer communications on file.

• January 15, 2025•Document ID: 11013655

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  09-002-25

  Date Added:

  February 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.

  Associated Products (13)

  2024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52021 Mazda Mazda62020 Mazda CX-52020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda62017 Mazda CX-52017 Mazda Mazda6
  Associated Documents

  • DownloadMC-11013655-0001.pdf↗
• December 24, 2024•Document ID: 11012344

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD8 Owner Letter

  Date Added:

  January 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat installed inside of the suspected coolant control valve on certain 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6 and 2020-2023 CX-30 vehicles. The warranty coverage for an applicable repair has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. If you are a recipient of this notice, your vehicle is included in this warranty extension program. What is the problem? On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine light illumination is determined to be unrelated to the fail-safe thermostat being stuck open, the inspection and repair are not covered under this program.

  Associated Products (24)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-11012344-0001.pdf↗
• December 6, 2024•Document ID: 11012345

  Service Bulletin/Repair Instructions
  ENGINE; UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24e

  Date Added:

  January 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ)

  Associated Products (30)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 10 more
  Associated Documents

  • DownloadMC-11012345-0001.pdf↗
• November 15, 2024•Document ID: 11011138

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-017-24c

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (30)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 10 more
  Associated Documents

  • DownloadMC-11011138-0001.pdf↗
• November 9, 2024•Document ID: 11011137

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD8 Owner Letter

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may notice one or more of the following symptoms: -Engine takes longer to warm up. -Engine temperature gauge fluctuates. -Low coolant temperature indicator (blue) light stays on longer or turns on while driving. -Poor heater performance, especially at idle. This warranty extension program applies only to the replacement of fail-safe thermostat of the vehicle exhibiting the concerns mentioned above. If the check engine light illumination is determined to be unrelated to the fail-safe thermostat being stuck open, the inspection and repair are not covered under this program.

  Associated Products (24)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-11011137-0001.pdf↗
• November 8, 2024•Document ID: 11011141

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-081-24

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

  Associated Products (71)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-5+ 51 more
  Associated Documents

  • DownloadMC-11011141-0001.pdf↗
• November 5, 2024•Document ID: 11011140

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-070-24a

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.

  Associated Products (30)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 10 more
  Associated Documents

  • DownloadMC-11011140-0001.pdf↗
• November 5, 2024•Document ID: 11011133

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-005-24c

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle.

  Associated Products (24)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-11011133-0001.pdf↗
• October 31, 2024•Document ID: 11009665

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD8 Repair

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

  Associated Products (24)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-11009665-0001.pdf↗
• October 31, 2024•Document ID: 11009664

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD8 Dealer Letter

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant control valve on certain CX-5, Mazda3, CX-3, Mazda6 and CX-30 vehicles that are equipped with the suspected coolant control valve. The warranty coverage for a specific repair of fail-safe thermostat has been extended to 15 years (180 months) /150,000 miles (240,000 km) whichever comes first, from the original warranty start date. Concern Outline: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: Engine takes longer to warm up, Engine temperature gauge fluctuates, Low coolant temperature indicator (blue) light stays on longer or turns on while driving, Poor heater performance, especially at idle. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures. If a customer arrives at your dealership with the concern described, please repair under this Special Service Program.

  Associated Products (24)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-11009664-0001.pdf↗
• October 25, 2024•Document ID: 11009639

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  09-046-24

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

  Associated Products (18)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-30
  Associated Documents

  • DownloadMC-11009639-0001.pdf↗
• October 24, 2024•Document ID: 11009654

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-079-24

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

  Associated Products (62)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-92023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda3+ 42 more
  Associated Documents

  • DownloadMC-11009654-0001.pdf↗
• October 22, 2024•Document ID: 11009630

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  05-006-24b

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable.

  Associated Products (8)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-5
  Associated Documents

  • DownloadMC-11009630-0001.pdf↗
• October 12, 2024•Document ID: 11009634

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  09-022-24b

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.

  Associated Products (9)

  2024 Mazda CX-52023 Mazda CX-52023 Mazda CX-92022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92020 Mazda CX-52020 Mazda CX-9
  Associated Documents

  • DownloadMC-11009634-0001.pdf↗
• October 9, 2024•Document ID: 11009655

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-031-24a

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

  Associated Products (25)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-30+ 5 more
  Associated Documents

  • DownloadMC-11009655-0001.pdf↗
• October 9, 2024•Document ID: 11009629

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  05-006-24a

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable.

  Associated Products (5)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-5
  Associated Documents

  • DownloadMC-11009629-0001.pdf↗
• October 5, 2024•Document ID: 11009644

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24c

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (71)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-30+ 51 more
  Associated Documents

  • DownloadMC-11009644-0001.pdf↗
• October 3, 2024•Document ID: 11009628

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  05-006-24

  Date Added:

  November 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found in the Calibration Files Information below, this Service Information is not applicable.

  Associated Products (8)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-5
  Associated Documents

  • DownloadMC-11009628-0001.pdf↗
• September 25, 2024•Document ID: 11008568

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24g

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (23)

  2025 Mazda CX-702024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-5+ 3 more
  Associated Documents

  • DownloadMC-11008568-0001.pdf↗
• September 24, 2024•Document ID: 11008580

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-24d

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connect Services - Frequently Asked Questions (FAQ)

  Associated Products (30)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 10 more
  Associated Documents

  • DownloadMC-11008580-0001.pdf↗